Fleet Management Software: A Key To Efficient Customer-Centric Delivery Operations

With changing dynamics of the online delivery industry and rapidly evolving customer expectations, enterprises across the globe are embracing advanced fleet management software to drive intelligent logistics operations. But why is fleet management software so critical and does it impact overall business performance? Let’s analyze these questions in this blog.

What is fleet management software?

Fleet management software is a set of tools that provides organizations with an efficient way to arrange, oversee and facilitate work vehicles from a central data framework to keep the general fleet activity running smoothly. Fleet management plans to improve execution, decrease costs and function with consistency with compliance and government regulations.

The fleet management software cost and pricing models can be different, and subject to particular business needs. So much so that buying the best fleet management software often seems like a heavy investment. However, this significant investment brings multitudes of profits for the business organization that employs these set of tools to felicitate efficient fleet management.

How does fleet management software work?

The fleet management software is an amalgamation of various components.

A complex process goes behind every delivery experience that we shall now step-by-step elaborate upon to achieve a clear understanding of the entire fleet management system.


Software programming is a fundamental piece of the fleet management system. An assortment of arrangements is accessible that can be effectively overseen and conveyed through the cloud. Communication, it ought to be noted, is one zone where many fleet supervisors battle. The fleet management platform can be used to make and share reports, speak with drivers, and work-out delivery schedules.


The fleet management system utilizes telematics, which joins GPS routes with on-board indicative sensors. By using telematics, it's possible to record precisely where a vehicle is and how quickly it is going. Some telematics frameworks can give progressed experiences like slowing down and turning measurements. The entirety of this data can be imparted to drivers to tell them how they are performing out and about and how they could improve security and drag out the life expectancy of the organization's vehicles. 

Maintenance Planning

Vehicles need consistent maintenance to remain operationally stable. However, it's simple for vehicles to miss security checks. At times checks don't occur in view of carelessness. On different occasions, they are postponed to transport merchandise quicker. In any case, this can prompt a ton of security and consistency issues. Fleet management tools can mechanize vehicle maintenance, alarming drivers, professionals, and logistics stakeholders when vehicles and trucks are expected for service - providing valid feelings of serenity to lines of business. Via computerizing the maintenance, organizations can likewise plan shipments and conveyances months ahead of time without stressing vehicle accessibility.

Warranty Tabs and Parts Management

Keeping tabs on new parts and guarantees can be arduous and time-concentrated. Nonetheless, it's essential for progress—particularly for a business with hundreds or thousands of vehicles. Fleet software can be utilized to follow stock and guarantees, giving a computerized and smoothed out a way to deal with upkeep and fixes.

Security Systems

In certain instances, organizations will go a stage past telematics and introduce on-board security gadgets that empower central control and security management via fleet management software. For example, an organization may introduce a device that will permit a central command to hold on to authority over a taken vehicle and diminish its speed. GPS directions can likewise be imparted to law implementation to tell them where a stolen car is found.

8 Reasons You Need A Fleet Management System

Owing to the multiple benefits that a fleet management system offers, it can prove to be the best investment for businesses across different industries. In fact, for most organizations, an integrated fleet management system has become an absolute need. 

1. Real-Time Dynamic Route

Fleet management software analyzes routes for more proficient deliveries Complex calculations work in the foundation of cloud-based dispatcher and driver applications to continually examine, distinguish, and send newly discovered directions to the fleet manager. 

2. Interoperability with Legacy Systems & 3rd Party IT Infrastructure 

The absence of interoperability with traditional logistics systems brings about erroneous bits of knowledge and wasteful coordination of tasks. However, modern fleet management tools are entirely interoperable with heritage frameworks and other IT systems like TMS, WMS, 3PLS systems, OMS and more. The interoperability allows the framework to maneuver information from different sources onto a solitary dashboard and consistently provide the fleet managers with specific and reliable information.

3. End-to-end Real-Time Visibility

The availability of information across the network empowers better decision-making and improvements throughout the fleet management process. Cutting-edge technology uses computerized reasoning and AI to prepare for routes, allotment of drivers, and keep a tab of every step of a delivery journey, from a solitary point. 

4. Intermodal Transportation Visibility

Intermodal transportation visibility in fleet management is complicated as it includes the transportation of merchandise utilizing a multi-purpose compartment through various transportation methods. The non-straight nature makes it hard for stakeholders to follow their actual location.

Fleet management software improves the overall operational capacity and guarantees that the shipments are taken care of with best practices.

5. Electronic Proof Of Delivery

A significant advantage of moving towards digitized logistics through fleet management software is electronic verification. It is not only more convenient for the delivery personnel and the customers but going paperless also lessens your expenses of the entire fleet management process. It helps gauge on-time in-full deliveries accurately and quickly gain insights into first-hand customer feedback. It reduces dependency on physical paperwork and curbs an enterprise's carbon footprint.

6. Delivery Automation

It automates core delivery processes like delivery scheduling, dispatching, job or order allocation, roster management and routes planning. This significantly improves costs by curbing dependency on manual efforts. It additionally kills the odds of blunders and decreases delivery turnaround-time.

7. Accurate KPI Benchmarking

An organization can only achieve success in the long run if the fundamental KPIs are followed consistently. Fleet management software enables the correct arrangement of resources to flawlessly lead their activities and allows them to measure their KPIs on a timely basis. It provides delivery stakeholders with easy-to-navigate dashboards that constantly alert them about the status of deliveries,

8. Contactless Delivery

COVID-19 compelled business organizations across industries to provide contactless deliveries. Fleet management software can allow the clients to know when their items have been shipped, confirm the delivery as well as pay for their orders- all through electronic means.

The Impact of a Modern Vehicle Management System

A modern vehicle management system works like an all-in-one solution for the majority of fleet management issues. From enhanced productivity, increased profits, and satisfied customers, a single software can take care of all these aspects and more. 

1. Enhanced Customer Experience

Customer is king and rightly so! All business operations are termed as successful if the end customer is satisfied. It is imperative that the customer receives the order in the right manner and at the time that they were promised. 

Digitizing the process of delivering goods through fleet management tools ensures that the customer is in the loop at all times and can also schedule the delivery of the order as per their convenience. It also enables them to pay via digital means making the entire process hassle-free. 

2. Increases Delivery Profitability

With information about the most efficient routes at the fleet manager’s fingertips, it is easier to ensure that the time and efforts of the delivery personnel are directed towards undertaking multiple deliveries. With more deliveries in a single day and less wastage of time, the overall delivery profitability of the organization is increased.

3. Efficient 3PL Management

As much as third-party logistics can help in handling multiple facets of the process, the management of 3PL can also prove to be a difficult task. However, with the help of fleet management software, streamlining the logistics process through efficiently managing 3PL can help the business in making better business decisions, owing to the insights and data that software has access to. 

4. Greater Control Over Fleet Operations

Depending on manual operations when it comes to fleet management can lead to wastage of precious time and still does not guarantee complete control. A vehicle management system enables far greater efficiency and control over fleet operations, by providing end-to-end analytics. 

It also ensures that the business organization adheres to its promise of transparency and flexibility while undertaking on-time deliveries as well. 

5. Improves Intermodal Transportation Efficiency

Intermodal transportation can serve as a gruelling task for any fleet manager. Standardizing the process that includes scheduling and multiple modes of transportation can be performed with ease on a single platform while keeping all stakeholders updated at every step. 

6. Helps achieve Perfect Order Index

A logistics firm does not only need to ensure timely deliveries but also ensure that the order is delivered in the right condition. These two aspects when combined lead to a higher perfect order index which is an important KPI. 

An online fleet management software allows businesses to achieve a perfect order index by minimizing the discrepancy between the established goals and the actual end result. It ensures that the right order is delivered at the right time to the right customer

7. Adherence to On-time In-full Deliveries

A fleet management platform helps in ensuring that the deliveries are made on-time and in-full i.e. the customers receive the order in the exact quantity they ordered. This is performed by the software by keeping track of the routes and drastically mitigating transportation risks like theft and pilferage.

8. Reduced Carbon Footprint

For every modern business, reducing its carbon footprint has become an absolute necessary goal. Utilizing green means to conduct business operations such as digitization of processes in order to reduce paper consumption and reducing overall fuel consumption can be achieved by inculcating an integrated fleet management system.

Experience The FarEye Difference

FarEye’s AI-powered fleet management software aims to empower businesses across industries to execute fleet operations in the most efficient manner. With state-of-the-art technology, FarEye enables businesses to reduce manual dependency and ensures the availability of up-to-date information to all stakeholders, on one single platform. The result is higher visibility, optimized costs, better customer experience and seamless fleet management backed by data-driven decisions.

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