For service organizations, field operations are the last frontier where the enterprise information systems, labor controls, and productivity tools have yet to yield results.
Challenges on what's going on the field:
- Status of jobs: Knowing the status of each job on the field
- Workforce spread across various geographies: It is difficult to know, “Who is doing What, Where, When and How?”
- Work Order Management: A work order management system allows users to effectively manage work order flow and distribution.
- Performance Measurement: Performance management is a process by which managers and employees work together to plan, monitor and review an employee's work objectives and overall contribution to the organization.
- Service Reporting: Service measurement and reporting are small processes that are invoked by many other IT service management (ITSM) processes.
Digital Dashboards allow managers to monitor the contribution of the field workforce. To gauge exactly how well an organization is performing overall; Digital dashboards allow you to capture and report specific data points from each department within the organization.
For Senior Executives, business & regional managers:
- View real-time and
historicdata in the same dashboard to identify trends and areas of opportunity
- Know and create tasks, understand utilization and service call throughout and progress
- Drill down from regional views or crews to individual and task-specific views
- Share and push reports to any field workforce
- Identify the root cause of performance problems by combining correlating factors
- Drive revenue and profitability through strategic decisions based on insight into service performance, measurement
- Untether your staff so they can use this information to continuously improve service performance anytime, anywhere and from any device
- Eliminate the delay and expense of IT intervention for report creation and changes
For Resource Planners, Scheduling & Field Supervisors:
- Gain 360-degree visibility across your entire field service organization to make critical capacity and planning decisions
- Provide alignment between the back office and field resources for daily scheduling and work completion goals
- Visual dashboards reporting across all devices delivers real-time information regardless of location or device.
Dashboards enable people to view and understand what is going on the field.