The roles and responsibilities of a dispatch hub manager are becoming more encompassing by the day. Manpower and resource management, fleet and vehicle management, logistics ecosystems, customer service – the list is endless.
Consumers spent nearly $210 billion on ecommerce between April and June 2020 according to new data from the US Census Bureau. This was an astonishing increase of almost 32% over the previous quarter. With more and more people joining the online-ordering bandwagon, since the start of the COVID-19 pandemic, it is becoming impossible for a hub manager to handle increasing workloads without having an efficient dispatch tracking software to rely upon.
Let us look at how dispatch tracking software can ease the problems faced by a hub manager.
The hub manager works within the largest ecosystem of a logistics environment. A proven dispatch management software provides visibility across various facets of the distribution hub like labour, machines, vehicles and information. Real-time and up-to-date alerts provide seamless communication between these different silos, like the manufacturing plant, satellite hubs and end-customer locations. A delay in one area can completely mess up the order delivery protocol, but real-time knowledge of the delay can help in cutting losses or making lemonade out of the lemons on offer. The platform provides a hub manager instant visibility across the entire order delivery life cycle.
Delivery hubs have historically been driven by processes requiring human interventions. Be it a manual inspection, following the paper trail, or requirement for manual approvals, delivery systems can hit snags if even one person is absent or unavailable.
Human dependencies will not allow retail dispatches to scale efficiently. The pandemic has introduced a mind-boggling increase in the sheer number of online orders placed. Without intelligent dispatch software, the hub manager would be lost in a sea of mismatched orders, returns and poor insight into regular operations.
Dispatch tracking software can eliminate manual errors and unnecessary steps involved in the distribution process. It can also easily guide you to another person or department to care of the routing.
By knowing the real-time status of a particular delivery or order, the hub manager can easily cater to any customer queries, issue advanced alerts for anticipated delays or respond to complaints. The system also alerts the customer directly through an omnichannel system consisting of emails, messages or AVR in case of changes to the schedule, thereby lessening call volumes at the call centre.
The complexity of last-mile delivery can throw a wrench in even the best-running logistics systems. The software platform acts as a centralized online hub, connecting various unknowns like incorrect addresses, last-minute changes or order cancellations and provides automated resolutions.
An automated dispatch management software provides business intelligence tools to aid the hub manager in making informed decisions. Easy-to-understand charts and figures, available at the click of a button, can help in reallocating resources, finding alternative options, and providing streamlined operations to save time and money.
Delivery schedules can easily go off track due to various factors like inclement weather, traffic congestion or vehicle breakdown. The dispatch system can easily help the hub manager to automatically reroute deliveries, manage fleet operations and even ensure that priority or perishable deliveries are not affected.
Dispatch management is one of the most critical aspects of the supply chain. The need to achieve unprecedented efficiency, scalability and visibility are unmatched. FarEye provides such an innovative cloud-based dispatch management solution.
This software allows the hub manager to get better control and visibility. It also helps provide improved customer service while simultaneously saving time and money for the logistics company. It propels the hub manager to become a game-changer and directly contribute to the bottom-line growth of the business. Sign up for a quick FarEye demo here to know more.