Ever landed up at your customer’s house to deliver despite being told that s/he will be unavailable? How many times have you been dumbfounded when asked by a customer ‘how far is the delivery
With customers becoming demanding and wanting their parcels whenever and wherever they want – last-mile fulfillment is becoming dynamic and is often a key differentiator between two competitors. Lack of visibility in the last mile operations will be detrimental to the business and the end consumer.
With ecommerce set to experience unprecedented growth in the coming years, it will be critical for successful client experience.
According to a survey conducted by Forrester, 83% of shoppers rated knowing when a package will arrive at the single most important service an online brand or retailer can provide which only goes to prove that a well-integrated technology solution that provides real-time visibility into field operations is a must have.
Not only will the technology introduction help you to keep your customers in the loop but also help you to:
This ideal state of operations is not difficult to achieve if you have a well-integrated mobility solution that keeps all the stakeholders of the supply chain abreast with the progress. In order to make good business decisions, for planning and forecasting, it is not only important
A well-defined dashboard with a macro level view of all the operations is a good enough tool for the manager to remain informed and act effectively at all times. Real-time visibility helps you include customer vagaries, last minute request, add more jobs to your daily list, address unforeseen circumstances and maintain spontaneity in decision making.
This not only helps you retain the customer base but also increase its productivity thereby generating more revenue with the given resources.
Don't turn a blind eye - make your operations transparent and stay ahead of your competitors.
The gold standard of customer experience in retail is a moving goalpost and is a game that everyone is upping with each passing year. 2020 would be no different in terms of how this would change the game for so many brands and how they would try and achieve competitive differentiation through excellent customer experience.
In our happycustomers series., we happened to have a word with Mr. Anjani Kumar, the man behind recent success of Safexpress.
FarEye is shortlisted for the World Post and Parcel Awards 2017