Thanks to the likes of Amazon, today’s customers are more impatient than ever. Same-day delivery expectations are driving businesses to re-visit the way they have been executing supply chain and logistics operations. A key challenge that’s still weighing down the supply chain and logistics industry is the lack of visibility into the delivery process. Poor visibility becomes a major bottleneck when it comes to tracking delivery fleet and ensuring control over logistics activities.
So, what can businesses do to gain visibility of supply chain and logistics activities?
Digitalizing core supply chain and logistics processes is a great way to start addressing visibility challenges. While there are multiple areas that businesses can implement digital tools to optimize supply chain and logistics processes, but let's talk about ePoD (electronic proof of delivery) here, a key to ensuring perfect orders.
A perfect order means that the right product needs to be delivered to the right address, should be received by the right customer, at the exact time promised and with the right invoice. But it’s not as easy as it sounds. Therefore, surfaces the need to implement ePoD.
An ePoD immediately transfers delivery data back to the supply chain and logistics systems and empower delivery stakeholders to generate invoices quickly, resolve customer issues faster, and reschedule deliveries if needed.
From a customer perspective, ePoD is an absolute win-win. Once a delivery is received, customers immediately get receipts confirming that it’s delivery process completed. This eliminates the need for customers to constantly follow up for delivery receipts. It ensures transparency of last-mile delivery processes as well.
Manual proof of delivery includes a lot of paperwork. It’s clumsy, inefficient and is prone to getting misplaced or manipulated. These challenges cause significant productivity issues and negatively impact delivery processes. By integrating an ePoD system in a delivery process, businesses can reduce paperwork and paper handling. It also helps employees working on the field to become more productive by embracing mobility. They can use smart devices to update delivery information on the fly.
One of the most important benefits of ePoD, especially in a B2B scenario, is its ability to ease invoicing processes. Traditionally what would happen is that truckers would fill up paperwork and ask customers to sign on it as a proof of goods being delivered. Then he would go all the way back to the consignor to submit the delivery proof and we are talking long-haul deliveries here. That means the trucker needs to travel hundreds of miles with the delivery proof. It would take days till the proof reaches the owner and unless a consignor receives the proof he will not be able to raise an invoice making cash reconciliation a big challenge.
On the other hand, an ePoD system makes the entire process of generating a delivery proof, getting it signed by the customer and sending it back to the consignor lightning fast. Hence, it empowers businesses to raise invoices instantly and eliminates chances of disruption in cashflows.
In a nutshell, manual paper-based delivery receipts leave plenty of room for manipulation and unnecessary delays in invoicing. Archiving manual receipts also becomes cumbersome. Electronic proof of delivery increases the speed and efficiency of last-mile delivery. It reduces manual errors, eliminates paperwork, and minimizes chances of manipulation.