Illuminate\Database\Eloquent\Collection Object ( [items:protected] => Array ( [95] => App\Post Object ( [connection:protected] => mysql [table:protected] => [primaryKey:protected] => id [keyType:protected] => int [incrementing] => 1 [with:protected] => Array ( ) [withCount:protected] => Array ( ) [perPage:protected] => 15 [exists] => 1 [wasRecentlyCreated] => [attributes:protected] => Array ( [id] => 196 [author_id] => 2 [category_id] => 1 [title] => COVID-19 shall pass too, but until then... [seo_title] => [excerpt] => COVID-19 has changed the way people think and conduct businesses, but it cannot change the fighting spirit of Human race. This too shall pass, but until then...it is about Dark Stores, Contactless Deliveries and being safe. [body] =>

Around a month back, while rushing towards the boarding gate at Warsaw Chopin airport I was thinking about how fast and robotic our lives have become. Little did I know that I will be thinking about the exact opposite, sitting in my home after lock down of more than a month.

The biggest question to answer is, how can one virus be so powerful to get the entire world enter a lock down? 

The world is a place that never stops for anybody, for anything. Earlier, the places that were super busy from sunrise to sunset, restaurants, supermarkets, retail stores, etc, are now lonely with streets that look like a scene from the "Dooms Day" movie.

I never thought that I will be living and experiencing a life I used to see in fiction movies like "93 days" or "Contagion".

While it's no joke to see people dying like this, economies being destroyed, people stuck in their homes for days & months instead of experiencing flying cars and light speed trains we are back to basics where we are teaching each other how to wash our hands. Isn't it ironic?

Sometimes when I get pessimistic, I think the world is going to end but when I see people like doctors treating tirelessly day and night living up to their oath, policemen standing on the roads requesting people to stay at homes or delivery folks delivering essentials at homes without worrying for their lives, one thing that I feel is, "No virus can take that fighting spirit of Human race which is an inbuilt quality given by the Creator". We human race can evolve and fight back to make sure we thrive on this earth the way we have been from the past thousands of years.

COVID-19 in the last 3 months has forced people to think and change the way they used to do business.

My work helps me to meet and talk to business leaders which allows me to peep in their businesses and to see how they are trying to evolve and adapt to the changing needs of the world.

I am witnessing big business houses coming up with business continuity plans on how to keep business going and how to fight back and say to this so-called "Novel Corona Virus" we are not afraid of you.

Recently, while talking to one of the biggest retail/grocery company's head of supply chain, I figured out that how they are making sure that their stores are well stocked with daily essentials so that customers should not get affected and their daily lives must be as smooth as possible. Another leading retailer is continuously talking to the authorities making sure they allow their delivery personnel to deliver milk, vegetables, and other essentials to old people and with special abilities.

One of the most important things I have realized is that all of them are looking at technologies and ways to enable these noble & brave delivery folks to keep up the good work they are doing for us in these crucial times.

Yes, you read it right. Along with scientist, drugs manufacturers who are tirelessly working to find a vaccine for COVID-19, there are a bunch of folks who are also helping the society by helping major retailer, grocery, food companies to enable them with a technology to fight the surge in demand of delivery folks and the huge rise in demands for home deliveries.

Globally, retail is now moving towards the "Dark Store" format and the shift is happening where these stores are closed for customers but will operate for delivery and pick up for customers. Reports say, less than 5% of people in the US buy groceries online but the shift is happening and as per analyst this number will go up to 20% in the coming months. Giants like Walmart have trained more than 25,000 workers to fulfill customers' online grocery orders.

Not only giants but every big regional retailer is now looking at ideas and technology on how they can deliver at customers doorsteps and do contact less deliveries and questions they are trying to answer are simple, how can we deliver fast, with less number of people, how can customers have the visibility of their order & how can we reduce cash on delivery or card on delivery to avoid touch. "Remember to wash your hands often and do not touch anything in public". :)

With these increasing online order demands and shift in buying needs of the consumers, we need a technology which can help and support this and these technologies are the only way retailers can find the answers to the questions I mentioned above.

To help fight this situation and to do our bit, FarEye launches it's offering called as FarEye SERVE.

  1. To organizations making home deliveries of daily essential items- like groceries, food, medicines until June 30, 2020, and will continue supporting the cause till the situation is better.

  2. For all deliveries to hospital sites and for the supply of food and medicines for non-government organizations that are responding to the Corona virus crisis until 30 September 2020.

  3. Organizations can use this technology remotely and instantly by registering online.

This zero-fee technology platform could be used to 

  1. Increase coverage and deliveries through intelligent routing

  2. Provide contact-less deliveries through the wallet-enabled app with no card and cash transactions

  3. The on-board temporary staff immediately

  4. Provide a smartphone app for drivers to ensure real-time communication with customers

  5. Remote instant go-live to commence operations.

As I said, we Human race knows how to evolve and this "COVID-19" shall pass too.

Sumit Saxena

Vice President- Strategy & Growth, FarEye

[image] => posts/March2020/o36iRh3uo3k9Ux6m4N1h.jpg [slug] => covid-19-shall-pass-too-but-until-then- [meta_description] => [meta_keywords] => [status] => PUBLISHED [featured] => 0 [created_at] => 2020-03-27 19:08:00 [updated_at] => 2020-03-27 14:41:32 ) [original:protected] => Array ( [id] => 196 [author_id] => 2 [category_id] => 1 [title] => COVID-19 shall pass too, but until then... [seo_title] => [excerpt] => COVID-19 has changed the way people think and conduct businesses, but it cannot change the fighting spirit of Human race. This too shall pass, but until then...it is about Dark Stores, Contactless Deliveries and being safe. [body] =>

Around a month back, while rushing towards the boarding gate at Warsaw Chopin airport I was thinking about how fast and robotic our lives have become. Little did I know that I will be thinking about the exact opposite, sitting in my home after lock down of more than a month.

The biggest question to answer is, how can one virus be so powerful to get the entire world enter a lock down? 

The world is a place that never stops for anybody, for anything. Earlier, the places that were super busy from sunrise to sunset, restaurants, supermarkets, retail stores, etc, are now lonely with streets that look like a scene from the "Dooms Day" movie.

I never thought that I will be living and experiencing a life I used to see in fiction movies like "93 days" or "Contagion".

While it's no joke to see people dying like this, economies being destroyed, people stuck in their homes for days & months instead of experiencing flying cars and light speed trains we are back to basics where we are teaching each other how to wash our hands. Isn't it ironic?

Sometimes when I get pessimistic, I think the world is going to end but when I see people like doctors treating tirelessly day and night living up to their oath, policemen standing on the roads requesting people to stay at homes or delivery folks delivering essentials at homes without worrying for their lives, one thing that I feel is, "No virus can take that fighting spirit of Human race which is an inbuilt quality given by the Creator". We human race can evolve and fight back to make sure we thrive on this earth the way we have been from the past thousands of years.

COVID-19 in the last 3 months has forced people to think and change the way they used to do business.

My work helps me to meet and talk to business leaders which allows me to peep in their businesses and to see how they are trying to evolve and adapt to the changing needs of the world.

I am witnessing big business houses coming up with business continuity plans on how to keep business going and how to fight back and say to this so-called "Novel Corona Virus" we are not afraid of you.

Recently, while talking to one of the biggest retail/grocery company's head of supply chain, I figured out that how they are making sure that their stores are well stocked with daily essentials so that customers should not get affected and their daily lives must be as smooth as possible. Another leading retailer is continuously talking to the authorities making sure they allow their delivery personnel to deliver milk, vegetables, and other essentials to old people and with special abilities.

One of the most important things I have realized is that all of them are looking at technologies and ways to enable these noble & brave delivery folks to keep up the good work they are doing for us in these crucial times.

Yes, you read it right. Along with scientist, drugs manufacturers who are tirelessly working to find a vaccine for COVID-19, there are a bunch of folks who are also helping the society by helping major retailer, grocery, food companies to enable them with a technology to fight the surge in demand of delivery folks and the huge rise in demands for home deliveries.

Globally, retail is now moving towards the "Dark Store" format and the shift is happening where these stores are closed for customers but will operate for delivery and pick up for customers. Reports say, less than 5% of people in the US buy groceries online but the shift is happening and as per analyst this number will go up to 20% in the coming months. Giants like Walmart have trained more than 25,000 workers to fulfill customers' online grocery orders.

Not only giants but every big regional retailer is now looking at ideas and technology on how they can deliver at customers doorsteps and do contact less deliveries and questions they are trying to answer are simple, how can we deliver fast, with less number of people, how can customers have the visibility of their order & how can we reduce cash on delivery or card on delivery to avoid touch. "Remember to wash your hands often and do not touch anything in public". :)

With these increasing online order demands and shift in buying needs of the consumers, we need a technology which can help and support this and these technologies are the only way retailers can find the answers to the questions I mentioned above.

To help fight this situation and to do our bit, FarEye launches it's offering called as FarEye SERVE.

  1. To organizations making home deliveries of daily essential items- like groceries, food, medicines until June 30, 2020, and will continue supporting the cause till the situation is better.

  2. For all deliveries to hospital sites and for the supply of food and medicines for non-government organizations that are responding to the Corona virus crisis until 30 September 2020.

  3. Organizations can use this technology remotely and instantly by registering online.

This zero-fee technology platform could be used to 

  1. Increase coverage and deliveries through intelligent routing

  2. Provide contact-less deliveries through the wallet-enabled app with no card and cash transactions

  3. The on-board temporary staff immediately

  4. Provide a smartphone app for drivers to ensure real-time communication with customers

  5. Remote instant go-live to commence operations.

As I said, we Human race knows how to evolve and this "COVID-19" shall pass too.

Sumit Saxena

Vice President- Strategy & Growth, FarEye

[image] => posts/March2020/o36iRh3uo3k9Ux6m4N1h.jpg [slug] => covid-19-shall-pass-too-but-until-then- [meta_description] => [meta_keywords] => [status] => PUBLISHED [featured] => 0 [created_at] => 2020-03-27 19:08:00 [updated_at] => 2020-03-27 14:41:32 [pivot_tag_id] => 10 [pivot_post_id] => 196 ) [changes:protected] => Array ( ) [casts:protected] => Array ( ) [dates:protected] => Array ( ) [dateFormat:protected] => [appends:protected] => Array ( ) [dispatchesEvents:protected] => Array ( ) [observables:protected] => Array ( ) [relations:protected] => Array ( [pivot] => Illuminate\Database\Eloquent\Relations\Pivot Object ( [pivotParent] => App\Tag Object ( [connection:protected] => mysql [table:protected] => [primaryKey:protected] => id [keyType:protected] => int [incrementing] => 1 [with:protected] => Array ( ) [withCount:protected] => Array ( ) [perPage:protected] => 15 [exists] => 1 [wasRecentlyCreated] => [attributes:protected] => Array ( [id] => 10 [name] => All [slug] => all [created_at] => 2018-03-07 13:58:00 [updated_at] => 2020-01-02 05:10:27 ) [original:protected] => Array ( [id] => 10 [name] => All [slug] => all [created_at] => 2018-03-07 13:58:00 [updated_at] => 2020-01-02 05:10:27 ) [changes:protected] => Array ( ) [casts:protected] => Array ( ) [dates:protected] => Array ( ) [dateFormat:protected] => [appends:protected] => Array ( ) [dispatchesEvents:protected] => Array ( ) [observables:protected] => Array ( ) [relations:protected] => Array ( [posts] => Illuminate\Database\Eloquent\Collection Object ( [items:protected] => Array ( [0] => App\Post Object ( [connection:protected] => mysql [table:protected] => [primaryKey:protected] => id [keyType:protected] => int [incrementing] => 1 [with:protected] => Array ( ) [withCount:protected] => Array ( ) [perPage:protected] => 15 [exists] => 1 [wasRecentlyCreated] => [attributes:protected] => Array ( [id] => 7 [author_id] => 2 [category_id] => 1 [title] => Top 5 Enterprise Mobility trends in 2015 [seo_title] => Top 5 Enterprise Mobility trends in 2015 [excerpt] => Enterprise mobility has become the hot-spot in the recent times. With the companies investing their major chunk in enterprise mobility, the intersection of mobility, cloud, social media, internet what Gartner calls “Nexus of Forces” is making the the enterprises to reconsider their enterprise mobile strategies. [body] =>

Enterprise mobility has become the hot-spot in the recent times. With the companies investing their major chunk in enterprise mobility, the intersection of mobility, cloud, social media, internet what Gartner calls “Nexus of Forces” is making the enterprises to reconsider their enterprise mobile strategies. Here, are the top five enterprise mobility trends:

  1. Mobile Application platforms, make way for MBaaS: Mobile Backend as a service(MBaaS), systems typically provide push notifications, file storage and sharing, integration with social networks such as Facebook and Twitter, location services, messaging and chat functions, user management, the ability to run business logic, and usage analysis tools. Enterprise-oriented MBaaS systems also provide integration with existing applications and databases.
  2. More analytics tools monitoring the mobile workforce: The growth of analytics running on the backend of cloud collaboration and sales enablement platforms giving companies actionable insights into the content their mobile workforce is accessing. Improvements in analytics tools across Voice over Internet Protocol (VoIP), CRM, and other backend platforms also feed into this trend throughout 2015.
  3. Increase in the CYOD: A shift in Bring Your Own Device (BYOD) from Choose Your Own Device (CYOD) will be seen as some enterprises pull back from the BYOD implementations of 2012-2014 after the costs and expectations don’t match, fall out from the California case, and other internal reasons. BYOD certainly involves all kinds of challenges in managing the security, infrastructure and support costs, which can be a burden for CIOs and IT departments. Choose your own device CYOD means organizations limit the range of hardware they can support where workers choose from a selection of devices that can also be easily replaced if something were to happen to a device.
  4. Microsoft Office for iOS and Android becomes a mobile productivity standard: The option of opening Office documents on a mobile device while maintaining document format parity is going to play an increasingly important as more Mobile First, BYOD, and CYOD initiatives gain ground in 2015. Microsoft taking Microsoft Office on iOS freemium and the launch of Android version make it a trendsetter for 2015.
  5. Big data is the fizzle that drives success: Good mobile services are useful, easy to use and fast. Great mobile services are powered by data to deliver a smart personalized experience and constantly monitor & collect data that can be used to improve the business and future versions of the app. This is the fizzle that will make your enterprise mobility service stand out. With this, you can evaluate what data/metrics are key to further improve the understanding of the user profile & needs to personalize & enhance the experience.

 

With the rise in demand for enterprise mobility increasing every year, the above remain as the top five trends for the year 2015.

[image] => posts/July2018/zblxcAjR2Bpsj2KioVdR.jpg [slug] => top-5-enterprise-mobility-trends-in-2015 [meta_description] => Enterprise mobility has become the hot-spot in the recent times. With the companies investing their major chunk in enterprise mobility, the intersection of mobility, cloud, social media, internet what Gartner calls “Nexus of Forces” is making the enterprises to reconsider their enterprise mobile strategies. [meta_keywords] => [status] => PUBLISHED [featured] => 0 [created_at] => 2015-09-26 00:51:00 [updated_at] => 2019-11-15 08:01:14 ) [original:protected] => Array ( [id] => 7 [author_id] => 2 [category_id] => 1 [title] => Top 5 Enterprise Mobility trends in 2015 [seo_title] => Top 5 Enterprise Mobility trends in 2015 [excerpt] => Enterprise mobility has become the hot-spot in the recent times. With the companies investing their major chunk in enterprise mobility, the intersection of mobility, cloud, social media, internet what Gartner calls “Nexus of Forces” is making the the enterprises to reconsider their enterprise mobile strategies. [body] =>

Enterprise mobility has become the hot-spot in the recent times. With the companies investing their major chunk in enterprise mobility, the intersection of mobility, cloud, social media, internet what Gartner calls “Nexus of Forces” is making the enterprises to reconsider their enterprise mobile strategies. Here, are the top five enterprise mobility trends:

  1. Mobile Application platforms, make way for MBaaS: Mobile Backend as a service(MBaaS), systems typically provide push notifications, file storage and sharing, integration with social networks such as Facebook and Twitter, location services, messaging and chat functions, user management, the ability to run business logic, and usage analysis tools. Enterprise-oriented MBaaS systems also provide integration with existing applications and databases.
  2. More analytics tools monitoring the mobile workforce: The growth of analytics running on the backend of cloud collaboration and sales enablement platforms giving companies actionable insights into the content their mobile workforce is accessing. Improvements in analytics tools across Voice over Internet Protocol (VoIP), CRM, and other backend platforms also feed into this trend throughout 2015.
  3. Increase in the CYOD: A shift in Bring Your Own Device (BYOD) from Choose Your Own Device (CYOD) will be seen as some enterprises pull back from the BYOD implementations of 2012-2014 after the costs and expectations don’t match, fall out from the California case, and other internal reasons. BYOD certainly involves all kinds of challenges in managing the security, infrastructure and support costs, which can be a burden for CIOs and IT departments. Choose your own device CYOD means organizations limit the range of hardware they can support where workers choose from a selection of devices that can also be easily replaced if something were to happen to a device.
  4. Microsoft Office for iOS and Android becomes a mobile productivity standard: The option of opening Office documents on a mobile device while maintaining document format parity is going to play an increasingly important as more Mobile First, BYOD, and CYOD initiatives gain ground in 2015. Microsoft taking Microsoft Office on iOS freemium and the launch of Android version make it a trendsetter for 2015.
  5. Big data is the fizzle that drives success: Good mobile services are useful, easy to use and fast. Great mobile services are powered by data to deliver a smart personalized experience and constantly monitor & collect data that can be used to improve the business and future versions of the app. This is the fizzle that will make your enterprise mobility service stand out. With this, you can evaluate what data/metrics are key to further improve the understanding of the user profile & needs to personalize & enhance the experience.

 

With the rise in demand for enterprise mobility increasing every year, the above remain as the top five trends for the year 2015.

[image] => posts/July2018/zblxcAjR2Bpsj2KioVdR.jpg [slug] => top-5-enterprise-mobility-trends-in-2015 [meta_description] => Enterprise mobility has become the hot-spot in the recent times. With the companies investing their major chunk in enterprise mobility, the intersection of mobility, cloud, social media, internet what Gartner calls “Nexus of Forces” is making the enterprises to reconsider their enterprise mobile strategies. [meta_keywords] => [status] => PUBLISHED [featured] => 0 [created_at] => 2015-09-26 00:51:00 [updated_at] => 2019-11-15 08:01:14 [pivot_tag_id] => 10 [pivot_post_id] => 7 ) [changes:protected] => Array ( ) [casts:protected] => Array ( ) [dates:protected] => Array ( ) [dateFormat:protected] => [appends:protected] => Array ( ) [dispatchesEvents:protected] => Array ( ) [observables:protected] => Array ( ) [relations:protected] => Array ( [pivot] => Illuminate\Database\Eloquent\Relations\Pivot Object ( [pivotParent] => App\Tag Object *RECURSION* [foreignKey:protected] => tag_id [relatedKey:protected] => post_id [guarded:protected] => Array ( ) [connection:protected] => mysql [table:protected] => tags_to_posts [primaryKey:protected] => id [keyType:protected] => int [incrementing] => 1 [with:protected] => Array ( ) [withCount:protected] => Array ( ) [perPage:protected] => 15 [exists] => 1 [wasRecentlyCreated] => [attributes:protected] => Array ( [tag_id] => 10 [post_id] => 7 ) [original:protected] => Array ( [tag_id] => 10 [post_id] => 7 ) [changes:protected] => Array ( ) [casts:protected] => Array ( ) [dates:protected] => Array ( ) [dateFormat:protected] => [appends:protected] => Array ( ) [dispatchesEvents:protected] => Array ( ) [observables:protected] => Array ( ) [relations:protected] => Array ( ) [touches:protected] => Array ( ) [timestamps] => [hidden:protected] => Array ( ) [visible:protected] => Array ( ) [fillable:protected] => Array ( ) ) ) [touches:protected] => Array ( ) [timestamps] => 1 [hidden:protected] => Array ( ) [visible:protected] => Array ( ) [fillable:protected] => Array ( ) [guarded:protected] => Array ( [0] => * ) ) [1] => App\Post Object ( [connection:protected] => mysql [table:protected] => [primaryKey:protected] => id [keyType:protected] => int [incrementing] => 1 [with:protected] => Array ( ) [withCount:protected] => Array ( ) [perPage:protected] => 15 [exists] => 1 [wasRecentlyCreated] => [attributes:protected] => Array ( [id] => 8 [author_id] => 2 [category_id] => 1 [title] => What is it in the cloud? For Field Service Organisations [seo_title] => What is it in the cloud? For Field Service Organisations [excerpt] => The rise in the increased use of mobility for field service has been in parallel and based on the heightened use of cloud services.With mobile being one of the five top areas for cloud expansion, many of the businesses are employing cloud platforms. [body] =>

The rise in the increased use of mobility for field service has been in parallel and based on the heightened use of cloud services. With mobile being one of the five top areas for cloud expansion, many of the businesses are employing cloud platforms.

Whether it’s sharing of information via file syncing, storing data or employing social media, many companies are executing cloud strategies. The increased reliance on public cloud resources for many functions is due to the advantage that cloud-based solutions are more secure. The key factors that make cloud deployment compelling are: 

  1. It's more than just hardware and manpower costs: Buying cloud capacity is cheaper than renting a part of a server is cheaper than buying your own hardware.
  2. Rapid elasticity: Ease of scaling an application up (or) down in the cloud an added advantage to the organization.
  3. Resource pooling: It used in cloud computing environments to describe a situation in which providers serve multiple clients, customers with provisional and scalable services. These services can be adjusted to suit each client’s needs without any changes being apparent to the client or end user.
  4. Optimization of CapEx & OpEx: In CapEx, reduction cuts across the entire data center infrastructure including servers, storage arrays, software licenses (when needed), routers and load-balancers.Coming to the OpEx, costs shared by cloud deployment, include system admins, facilities management, fire protection and hardware engineers. Most importantly cloud eliminates hidden OpEx costs such as purchasing & acquisition overhead, asset insurance and business interruption, planning and software. According to the report released by Networkworld, 2011, Microsoft says that 80% savings by using the cloud.
  5. Cloud Computing makes innovation easy: This is achieved by making it so much cheaper than and easier to try many more new products and applications. With this, more new ideas can be tried and the penalties for failure encountered are small, which helps in lowering obstacles to innovation.

In addition to the above, the major benefit to the field service organizations through cloud-based mobility is the ability to dispatch the work to the handheld devices, receive real-time updates and increase operational efficiency by reducing the time and enabling optimization of resources. And these benefits represents the true advantage of increased mobility and cloud adoption.

[image] => posts/July2018/kduNpAxqWW4hd9pzaMTG.jpg [slug] => what-is-it-in-the-cloud-for-field-service-organisations [meta_description] => In addition to the above, the major benefit to the field service organizations through cloud-based mobility is the ability to dispatch the work to the handheld devices, receive real-time updates and increase operational efficiency by reducing the time and enabling optimization of resources. [meta_keywords] => [status] => PUBLISHED [featured] => 0 [created_at] => 2015-09-01 02:02:00 [updated_at] => 2019-11-15 07:57:33 ) [original:protected] => Array ( [id] => 8 [author_id] => 2 [category_id] => 1 [title] => What is it in the cloud? For Field Service Organisations [seo_title] => What is it in the cloud? For Field Service Organisations [excerpt] => The rise in the increased use of mobility for field service has been in parallel and based on the heightened use of cloud services.With mobile being one of the five top areas for cloud expansion, many of the businesses are employing cloud platforms. [body] =>

The rise in the increased use of mobility for field service has been in parallel and based on the heightened use of cloud services. With mobile being one of the five top areas for cloud expansion, many of the businesses are employing cloud platforms.

Whether it’s sharing of information via file syncing, storing data or employing social media, many companies are executing cloud strategies. The increased reliance on public cloud resources for many functions is due to the advantage that cloud-based solutions are more secure. The key factors that make cloud deployment compelling are: 

  1. It's more than just hardware and manpower costs: Buying cloud capacity is cheaper than renting a part of a server is cheaper than buying your own hardware.
  2. Rapid elasticity: Ease of scaling an application up (or) down in the cloud an added advantage to the organization.
  3. Resource pooling: It used in cloud computing environments to describe a situation in which providers serve multiple clients, customers with provisional and scalable services. These services can be adjusted to suit each client’s needs without any changes being apparent to the client or end user.
  4. Optimization of CapEx & OpEx: In CapEx, reduction cuts across the entire data center infrastructure including servers, storage arrays, software licenses (when needed), routers and load-balancers.Coming to the OpEx, costs shared by cloud deployment, include system admins, facilities management, fire protection and hardware engineers. Most importantly cloud eliminates hidden OpEx costs such as purchasing & acquisition overhead, asset insurance and business interruption, planning and software. According to the report released by Networkworld, 2011, Microsoft says that 80% savings by using the cloud.
  5. Cloud Computing makes innovation easy: This is achieved by making it so much cheaper than and easier to try many more new products and applications. With this, more new ideas can be tried and the penalties for failure encountered are small, which helps in lowering obstacles to innovation.

In addition to the above, the major benefit to the field service organizations through cloud-based mobility is the ability to dispatch the work to the handheld devices, receive real-time updates and increase operational efficiency by reducing the time and enabling optimization of resources. And these benefits represents the true advantage of increased mobility and cloud adoption.

[image] => posts/July2018/kduNpAxqWW4hd9pzaMTG.jpg [slug] => what-is-it-in-the-cloud-for-field-service-organisations [meta_description] => In addition to the above, the major benefit to the field service organizations through cloud-based mobility is the ability to dispatch the work to the handheld devices, receive real-time updates and increase operational efficiency by reducing the time and enabling optimization of resources. [meta_keywords] => [status] => PUBLISHED [featured] => 0 [created_at] => 2015-09-01 02:02:00 [updated_at] => 2019-11-15 07:57:33 [pivot_tag_id] => 10 [pivot_post_id] => 8 ) [changes:protected] => Array ( ) [casts:protected] => Array ( ) [dates:protected] => Array ( ) [dateFormat:protected] => [appends:protected] => Array ( ) [dispatchesEvents:protected] => Array ( ) [observables:protected] => Array ( ) [relations:protected] => Array ( [pivot] => Illuminate\Database\Eloquent\Relations\Pivot Object ( [pivotParent] => App\Tag Object *RECURSION* [foreignKey:protected] => tag_id [relatedKey:protected] => post_id [guarded:protected] => Array ( ) [connection:protected] => mysql [table:protected] => tags_to_posts [primaryKey:protected] => id [keyType:protected] => int [incrementing] => 1 [with:protected] => Array ( ) [withCount:protected] => Array ( ) [perPage:protected] => 15 [exists] => 1 [wasRecentlyCreated] => [attributes:protected] => Array ( [tag_id] => 10 [post_id] => 8 ) [original:protected] => Array ( [tag_id] => 10 [post_id] => 8 ) [changes:protected] => Array ( ) [casts:protected] => Array ( ) [dates:protected] => Array ( ) [dateFormat:protected] => [appends:protected] => Array ( ) [dispatchesEvents:protected] => Array ( ) [observables:protected] => Array ( ) [relations:protected] => Array ( ) [touches:protected] => Array ( ) [timestamps] => [hidden:protected] => Array ( ) [visible:protected] => Array ( ) [fillable:protected] => Array ( ) ) ) [touches:protected] => Array ( ) [timestamps] => 1 [hidden:protected] => Array ( ) [visible:protected] => Array ( ) [fillable:protected] => Array ( ) [guarded:protected] => Array ( [0] => * ) ) [2] => App\Post Object ( [connection:protected] => mysql [table:protected] => [primaryKey:protected] => id [keyType:protected] => int [incrementing] => 1 [with:protected] => Array ( ) [withCount:protected] => Array ( ) [perPage:protected] => 15 [exists] => 1 [wasRecentlyCreated] => [attributes:protected] => Array ( [id] => 9 [author_id] => 2 [category_id] => 1 [title] => Enterprise Mobility: A boon to boost your operations [seo_title] => Enterprise Mobility [excerpt] => Extraordinary product.. Exceptional technical team.. Efficient workforce.. But why are the revenues stalled? Or why aren’t they not upto the expectations? Have you ever thought of it? Do you know that three to four hours of your working time is wasted in admin work? And did you realise that it takes away 40% of your time in working? [body] =>

Extraordinary product... Exceptional technical team.. Efficient workforce... But why are the revenues stalled? Or why aren’t they not up to the expectations? Have you ever thought of it? Do you know that three to four hours of your working time is wasted in admin work?   And did you realize that it takes away 40% of your time working?

To solve these issues and to improvise the operations, the need for enterprise mobility has emerged and helps in pushing the jobs from CRM to your workforce and get updates back from them. Within a couple of years, EM has shown its impact on the customer end, the employee end and on the revenue end.

Enterprise Mobility helps to revolutionize the operations by decreasing the time lost on admin work, increasing the efficiency, empowering the workforce, improving the employee satisfaction and enthralling the customer experience.  In short, enterprise mobility is a blessing in disguise for the companies, that are interested in tangibilizing the intangible to the customer.

 

[image] => posts/July2018/xJeJxbhHXaUXrEmaZHls.jpg [slug] => enterprise-mobility-a-boon-to-boost-your-operations [meta_description] => Enterprise Mobility: A boon to boost your operations [meta_keywords] => [status] => PUBLISHED [featured] => 0 [created_at] => 2015-09-03 02:06:00 [updated_at] => 2019-11-15 07:57:49 ) [original:protected] => Array ( [id] => 9 [author_id] => 2 [category_id] => 1 [title] => Enterprise Mobility: A boon to boost your operations [seo_title] => Enterprise Mobility [excerpt] => Extraordinary product.. Exceptional technical team.. Efficient workforce.. But why are the revenues stalled? Or why aren’t they not upto the expectations? Have you ever thought of it? Do you know that three to four hours of your working time is wasted in admin work? And did you realise that it takes away 40% of your time in working? [body] =>

Extraordinary product... Exceptional technical team.. Efficient workforce... But why are the revenues stalled? Or why aren’t they not up to the expectations? Have you ever thought of it? Do you know that three to four hours of your working time is wasted in admin work?   And did you realize that it takes away 40% of your time working?

To solve these issues and to improvise the operations, the need for enterprise mobility has emerged and helps in pushing the jobs from CRM to your workforce and get updates back from them. Within a couple of years, EM has shown its impact on the customer end, the employee end and on the revenue end.

Enterprise Mobility helps to revolutionize the operations by decreasing the time lost on admin work, increasing the efficiency, empowering the workforce, improving the employee satisfaction and enthralling the customer experience.  In short, enterprise mobility is a blessing in disguise for the companies, that are interested in tangibilizing the intangible to the customer.

 

[image] => posts/July2018/xJeJxbhHXaUXrEmaZHls.jpg [slug] => enterprise-mobility-a-boon-to-boost-your-operations [meta_description] => Enterprise Mobility: A boon to boost your operations [meta_keywords] => [status] => PUBLISHED [featured] => 0 [created_at] => 2015-09-03 02:06:00 [updated_at] => 2019-11-15 07:57:49 [pivot_tag_id] => 10 [pivot_post_id] => 9 ) [changes:protected] => Array ( ) [casts:protected] => Array ( ) [dates:protected] => Array ( ) [dateFormat:protected] => [appends:protected] => Array ( ) [dispatchesEvents:protected] => Array ( ) [observables:protected] => Array ( ) [relations:protected] => Array ( [pivot] => Illuminate\Database\Eloquent\Relations\Pivot Object ( [pivotParent] => App\Tag Object *RECURSION* [foreignKey:protected] => tag_id [relatedKey:protected] => post_id [guarded:protected] => Array ( ) [connection:protected] => mysql [table:protected] => tags_to_posts [primaryKey:protected] => id [keyType:protected] => int [incrementing] => 1 [with:protected] => Array ( ) [withCount:protected] => Array ( ) [perPage:protected] => 15 [exists] => 1 [wasRecentlyCreated] => [attributes:protected] => Array ( [tag_id] => 10 [post_id] => 9 ) [original:protected] => Array ( [tag_id] => 10 [post_id] => 9 ) [changes:protected] => Array ( ) [casts:protected] => Array ( ) [dates:protected] => Array ( ) [dateFormat:protected] => [appends:protected] => Array ( ) [dispatchesEvents:protected] => Array ( ) [observables:protected] => Array ( ) [relations:protected] => Array ( ) [touches:protected] => Array ( ) [timestamps] => [hidden:protected] => Array ( ) [visible:protected] => Array ( ) [fillable:protected] => Array ( ) ) ) [touches:protected] => Array ( ) [timestamps] => 1 [hidden:protected] => Array ( ) [visible:protected] => Array ( ) [fillable:protected] => Array ( ) [guarded:protected] => Array ( [0] => * ) ) [3] => App\Post Object ( [connection:protected] => mysql [table:protected] => [primaryKey:protected] => id [keyType:protected] => int [incrementing] => 1 [with:protected] => Array ( ) [withCount:protected] => Array ( ) [perPage:protected] => 15 [exists] => 1 [wasRecentlyCreated] => [attributes:protected] => Array ( [id] => 10 [author_id] => 2 [category_id] => 1 [title] => Systems for linking the Enterprise [seo_title] => Systems for linking the Enterprise [excerpt] => Getting all the different kinds of systems in a company to work together has proven a major challenge. One solution is to implement enterprise applications, which are systems that span functional areas, focus on executing business processes across the business form, and include all levels of management. [body] =>

If we observe the some of the enterprises, lack of proper coordination and integration seems to be a major issue which is worrying them. Getting all the different kinds of systems in a company to work together has proven a major challenge. One solution is to implement enterprise applications, which are systems that span functional areas, focus on executing business processes across the business form, and include all levels of management. Enterprise applications help businesses become more flexible and productive by coordinating their business processes more closely and integrating groups of processes so they focus on efficient management of resources and customer service.

There are four major enterprise applications: (i) enterprise systems (ii) supply chain management systems (iii) customer relationship management (iv) knowledge management systems. Each of these enterprise applications integrated a related set of functions and business processes to enhance the performance of the organization as a whole.

  1. Enterprise Systems: Firms use enterprise systems, also known as enterprise resource planning (ERP) systems, to integrate business processes in manufacturing and production, finance and accounting, sales and marketing, and human resources into a single software system. Information that was previously fragmented into many different systems is stored in a single comprehensive data repository where it can be used by many different parts of the business.
  2. Supply Chain Management (SCM) Systems: Firms use supply chain management (SCM) systems to help manage relationships with their suppliers. These systems help suppliers, purchasing firms, distributors, and logistics companies share information about orders, production, inventory levels, and delivery of products and services so that they can source, produce, and deliver goods and services efficiently. Supply chain management systems are one type of inter-organizational system because they automate the flow of information across organizational boundaries.
  3. Customer Relationship Management (CRM) Systems: Firms use customer relationship management (CRM) systems to help manage their relationships with their customers. CRM systems provide information to coordinate all of the business processes that deal with customers in sales, marketing, and service to optimize revenue, customer satisfaction, and customer retention. This information helps firms identify, attract, and retain the most profitable customers; provide better service to existing customers; and increase sales.
  4. Knowledge Management Systems: Some firms perform better than others because they have better knowledge about how to create. Produce, and deliver products and services. This firm knowledge is difficult to imitate, unique and can be leveraged into long-term strategic benefits. Knowledge Management Systems (KMS) enable organizations to better manage processes for capturing and applying knowledge and expertise. These systems collect all relevant knowledge and experience in the firm and make it available wherever and whenever it is needed to improve business processes and management decisions. They also link the firm to external sources of knowledge.

Enterprise applications are designed to coordinate multiple functions and business processes. Enterprise systems integrate the key internal business processes of a firm into a single software system to improve coordination and decision making. Supply chain management systems help the firm manage its relationship with suppliers to optimize the planning, sourcing, manufacturing, and delivery of products and services. Customer Relationship Management (CRM) systems coordinate the business processes surrounding the firm’s customers. Knowledge management systems enable firms to optimize the creation, sharing, and distribution of knowledge.

[image] => posts/July2018/abW1Ln3QpkTgQCdCvpOA.jpg [slug] => systems-for-linking-the-enterprise [meta_description] => [meta_keywords] => [status] => PUBLISHED [featured] => 0 [created_at] => 2015-09-04 02:09:00 [updated_at] => 2019-11-15 07:58:05 ) [original:protected] => Array ( [id] => 10 [author_id] => 2 [category_id] => 1 [title] => Systems for linking the Enterprise [seo_title] => Systems for linking the Enterprise [excerpt] => Getting all the different kinds of systems in a company to work together has proven a major challenge. One solution is to implement enterprise applications, which are systems that span functional areas, focus on executing business processes across the business form, and include all levels of management. [body] =>

If we observe the some of the enterprises, lack of proper coordination and integration seems to be a major issue which is worrying them. Getting all the different kinds of systems in a company to work together has proven a major challenge. One solution is to implement enterprise applications, which are systems that span functional areas, focus on executing business processes across the business form, and include all levels of management. Enterprise applications help businesses become more flexible and productive by coordinating their business processes more closely and integrating groups of processes so they focus on efficient management of resources and customer service.

There are four major enterprise applications: (i) enterprise systems (ii) supply chain management systems (iii) customer relationship management (iv) knowledge management systems. Each of these enterprise applications integrated a related set of functions and business processes to enhance the performance of the organization as a whole.

  1. Enterprise Systems: Firms use enterprise systems, also known as enterprise resource planning (ERP) systems, to integrate business processes in manufacturing and production, finance and accounting, sales and marketing, and human resources into a single software system. Information that was previously fragmented into many different systems is stored in a single comprehensive data repository where it can be used by many different parts of the business.
  2. Supply Chain Management (SCM) Systems: Firms use supply chain management (SCM) systems to help manage relationships with their suppliers. These systems help suppliers, purchasing firms, distributors, and logistics companies share information about orders, production, inventory levels, and delivery of products and services so that they can source, produce, and deliver goods and services efficiently. Supply chain management systems are one type of inter-organizational system because they automate the flow of information across organizational boundaries.
  3. Customer Relationship Management (CRM) Systems: Firms use customer relationship management (CRM) systems to help manage their relationships with their customers. CRM systems provide information to coordinate all of the business processes that deal with customers in sales, marketing, and service to optimize revenue, customer satisfaction, and customer retention. This information helps firms identify, attract, and retain the most profitable customers; provide better service to existing customers; and increase sales.
  4. Knowledge Management Systems: Some firms perform better than others because they have better knowledge about how to create. Produce, and deliver products and services. This firm knowledge is difficult to imitate, unique and can be leveraged into long-term strategic benefits. Knowledge Management Systems (KMS) enable organizations to better manage processes for capturing and applying knowledge and expertise. These systems collect all relevant knowledge and experience in the firm and make it available wherever and whenever it is needed to improve business processes and management decisions. They also link the firm to external sources of knowledge.

Enterprise applications are designed to coordinate multiple functions and business processes. Enterprise systems integrate the key internal business processes of a firm into a single software system to improve coordination and decision making. Supply chain management systems help the firm manage its relationship with suppliers to optimize the planning, sourcing, manufacturing, and delivery of products and services. Customer Relationship Management (CRM) systems coordinate the business processes surrounding the firm’s customers. Knowledge management systems enable firms to optimize the creation, sharing, and distribution of knowledge.

[image] => posts/July2018/abW1Ln3QpkTgQCdCvpOA.jpg [slug] => systems-for-linking-the-enterprise [meta_description] => [meta_keywords] => [status] => PUBLISHED [featured] => 0 [created_at] => 2015-09-04 02:09:00 [updated_at] => 2019-11-15 07:58:05 [pivot_tag_id] => 10 [pivot_post_id] => 10 ) [changes:protected] => Array ( ) [casts:protected] => Array ( ) [dates:protected] => Array ( ) [dateFormat:protected] => [appends:protected] => Array ( ) [dispatchesEvents:protected] => Array ( ) [observables:protected] => Array ( ) [relations:protected] => Array ( [pivot] => Illuminate\Database\Eloquent\Relations\Pivot Object ( [pivotParent] => App\Tag Object *RECURSION* [foreignKey:protected] => tag_id [relatedKey:protected] => post_id [guarded:protected] => Array ( ) [connection:protected] => mysql [table:protected] => tags_to_posts [primaryKey:protected] => id [keyType:protected] => int [incrementing] => 1 [with:protected] => Array ( ) [withCount:protected] => Array ( ) [perPage:protected] => 15 [exists] => 1 [wasRecentlyCreated] => [attributes:protected] => Array ( [tag_id] => 10 [post_id] => 10 ) [original:protected] => Array ( [tag_id] => 10 [post_id] => 10 ) [changes:protected] => Array ( ) [casts:protected] => Array ( ) [dates:protected] => Array ( ) [dateFormat:protected] => [appends:protected] => Array ( ) [dispatchesEvents:protected] => Array ( ) [observables:protected] => Array ( ) [relations:protected] => Array ( ) [touches:protected] => Array ( ) [timestamps] => [hidden:protected] => Array ( ) [visible:protected] => Array ( ) [fillable:protected] => Array ( ) ) ) [touches:protected] => Array ( ) [timestamps] => 1 [hidden:protected] => Array ( ) [visible:protected] => Array ( ) [fillable:protected] => Array ( ) [guarded:protected] => Array ( [0] => * ) ) [4] => App\Post Object ( [connection:protected] => mysql [table:protected] => [primaryKey:protected] => id [keyType:protected] => int [incrementing] => 1 [with:protected] => Array ( ) [withCount:protected] => Array ( ) [perPage:protected] => 15 [exists] => 1 [wasRecentlyCreated] => [attributes:protected] => Array ( [id] => 12 [author_id] => 2 [category_id] => 1 [title] => Why is the demand for automation increasing? [seo_title] => Why is the demand for automation increasing? [excerpt] => Automation is a buzzword now, where the involvement of field workforce is more. The motto of automation is to complete tasks faster with fewer errors at cheaper costs. [body] =>

Automation” – is a buzzword now, where the involvement of field workforce is more. The motto of automation is: to complete tasks faster with fewer errors at cheaper costs. Specially, in a service provider organisation the common issues faced are : time loss to analyze the work request, accurate assessment of resource availability, right people at the right place, lack of optimization of resources, lack of accountability and lack of visibility of the work execution, communication lag between field force and administrative office. In this, the key lies in coordinating and managing the high-volume of service requests that are executed by the field force.

The reason why the world is looking towards automation is to enhance their efficiency and productivity. Adding to this, a faster customer response time leads to a higher level of customer satisfaction. Automation brings the desktop to the mobile worker, allowing them to access relevant systems in the field and troubleshoot via online databases.

Adding to it, the benefits of automation are:

  1. Streamline communication
  2. Enforce accountability
  3. Minimize costs due to manual errors
  4. Instant remote worker communication
  5. Real-time data for decision-support

Automation helps in eliminating the data entry errors and reduction of paper usage by up to 75%. Optimized routing and maintenance schedules and elimination of idle time. It helps in minimizing the fuel consumption and vehicle maintenance costs upto% and boost field workforce productivity by 25-40%.

There are multiple scenarios which could occur between work assignment and work completion. By bringing the right level of automation to address the issues, productivity can be increased credibly. With many advantages available due to automation, the business world is running towards automating their workforce.

[image] => posts/July2018/IfGq8QwxAAxyerh0gFW4.jpg [slug] => why-is-the-demand-for-automation-increasing- [meta_description] => Automation helps in eliminating the data entry errors and reduction of paper usage by up to 75%. [meta_keywords] => [status] => PUBLISHED [featured] => 0 [created_at] => 2015-09-11 02:13:00 [updated_at] => 2019-11-15 07:46:50 ) [original:protected] => Array ( [id] => 12 [author_id] => 2 [category_id] => 1 [title] => Why is the demand for automation increasing? [seo_title] => Why is the demand for automation increasing? [excerpt] => Automation is a buzzword now, where the involvement of field workforce is more. The motto of automation is to complete tasks faster with fewer errors at cheaper costs. [body] =>

Automation” – is a buzzword now, where the involvement of field workforce is more. The motto of automation is: to complete tasks faster with fewer errors at cheaper costs. Specially, in a service provider organisation the common issues faced are : time loss to analyze the work request, accurate assessment of resource availability, right people at the right place, lack of optimization of resources, lack of accountability and lack of visibility of the work execution, communication lag between field force and administrative office. In this, the key lies in coordinating and managing the high-volume of service requests that are executed by the field force.

The reason why the world is looking towards automation is to enhance their efficiency and productivity. Adding to this, a faster customer response time leads to a higher level of customer satisfaction. Automation brings the desktop to the mobile worker, allowing them to access relevant systems in the field and troubleshoot via online databases.

Adding to it, the benefits of automation are:

  1. Streamline communication
  2. Enforce accountability
  3. Minimize costs due to manual errors
  4. Instant remote worker communication
  5. Real-time data for decision-support

Automation helps in eliminating the data entry errors and reduction of paper usage by up to 75%. Optimized routing and maintenance schedules and elimination of idle time. It helps in minimizing the fuel consumption and vehicle maintenance costs upto% and boost field workforce productivity by 25-40%.

There are multiple scenarios which could occur between work assignment and work completion. By bringing the right level of automation to address the issues, productivity can be increased credibly. With many advantages available due to automation, the business world is running towards automating their workforce.

[image] => posts/July2018/IfGq8QwxAAxyerh0gFW4.jpg [slug] => why-is-the-demand-for-automation-increasing- [meta_description] => Automation helps in eliminating the data entry errors and reduction of paper usage by up to 75%. [meta_keywords] => [status] => PUBLISHED [featured] => 0 [created_at] => 2015-09-11 02:13:00 [updated_at] => 2019-11-15 07:46:50 [pivot_tag_id] => 10 [pivot_post_id] => 12 ) [changes:protected] => Array ( ) [casts:protected] => Array ( ) [dates:protected] => Array ( ) [dateFormat:protected] => [appends:protected] => Array ( ) [dispatchesEvents:protected] => Array ( ) [observables:protected] => Array ( ) [relations:protected] => Array ( [pivot] => Illuminate\Database\Eloquent\Relations\Pivot Object ( [pivotParent] => App\Tag Object *RECURSION* [foreignKey:protected] => tag_id [relatedKey:protected] => post_id [guarded:protected] => Array ( ) [connection:protected] => mysql [table:protected] => tags_to_posts [primaryKey:protected] => id [keyType:protected] => int [incrementing] => 1 [with:protected] => Array ( ) [withCount:protected] => Array ( ) [perPage:protected] => 15 [exists] => 1 [wasRecentlyCreated] => [attributes:protected] => Array ( [tag_id] => 10 [post_id] => 12 ) [original:protected] => Array ( [tag_id] => 10 [post_id] => 12 ) [changes:protected] => Array ( ) [casts:protected] => Array ( ) [dates:protected] => Array ( ) [dateFormat:protected] => [appends:protected] => Array ( ) [dispatchesEvents:protected] => Array ( ) [observables:protected] => Array ( ) [relations:protected] => Array ( ) [touches:protected] => Array ( ) [timestamps] => [hidden:protected] => Array ( ) [visible:protected] => Array ( ) [fillable:protected] => Array ( ) ) ) [touches:protected] => Array ( ) [timestamps] => 1 [hidden:protected] => Array ( ) [visible:protected] => Array ( ) [fillable:protected] => Array ( ) [guarded:protected] => Array ( [0] => * ) ) [5] => App\Post Object ( [connection:protected] => mysql [table:protected] => [primaryKey:protected] => id [keyType:protected] => int [incrementing] => 1 [with:protected] => Array ( ) [withCount:protected] => Array ( ) [perPage:protected] => 15 [exists] => 1 [wasRecentlyCreated] => [attributes:protected] => Array ( [id] => 13 [author_id] => 2 [category_id] => 1 [title] => 5 ways to impress your customer with FarEye [seo_title] => 5 ways to impress your customer with FarEye [excerpt] => Most of the businesses today are becoming customer-centric. Specially, in an organisation where your field executive acts as a brand ambassador. Be it be after-sales, delivery, BFSI or any other sector field executives have become the touch points to the customer. Learn how to improve the customer satisfaction with FarEye and delight your customer. [body] =>

Most of the businesses today are becoming customer-centric. Especially, in an organization where your field executive acts as a brand ambassador. Be it be after-sales, delivery, BFSI or any other sector field executives have become the touch points to the customer. Learn how to improve the customer satisfaction with FarEye and delight your customer.

  1. Easy and better user interface for feedback: Technology always amazes the customer. The more technically advanced you are the more promising is your company to the customer. Digital signature, easy-to-touch feedback gives sophistication to the customer and delights him/her.
  2. Allotting the nearest possible rider: With FarEye, you can locate the addresses of the customer and the position of drivers. With this, the turn around time decreases and the product to be delivered or the service to be rendered will reach the customer soon. Every customer expects his work to be done quickly. Thus, impress the customer soon!
  3. Locating the customer: Calling the customer repeatedly for address irritates the customer. With FarEye, the rider/the engineer can locate addresses with geo-coordinates. In case of repeated customers, the data stored in the cloud helps in meeting the customer directly.
  4. Right person, right place, right parts: In case of after-sales industry, the engineer with the right expertise, right tools at the right place helps to solve the problem. This reduces the delay in solving the problem and thereby the turn around time.
  5. Option of tracking the shipment: FarEye provides timely updates about the status of the shipment when the delivery boy is going to reach his house with the package etc. So why take a risk when your employees have the power to build or spoil your brand. Automate your workforce and give the best experience to your customer. Enjoy the 1st mover advantage and tangibilize the intangible by empowering your employee with FarEye.

[image] => posts/July2018/jiu9NuxBylE3SSJqPcu2.png [slug] => 5-ways-to-impress-your-customer-with-fareye [meta_description] => [meta_keywords] => [status] => PUBLISHED [featured] => 0 [created_at] => 2015-09-07 11:30:00 [updated_at] => 2019-11-15 07:45:37 ) [original:protected] => Array ( [id] => 13 [author_id] => 2 [category_id] => 1 [title] => 5 ways to impress your customer with FarEye [seo_title] => 5 ways to impress your customer with FarEye [excerpt] => Most of the businesses today are becoming customer-centric. Specially, in an organisation where your field executive acts as a brand ambassador. Be it be after-sales, delivery, BFSI or any other sector field executives have become the touch points to the customer. Learn how to improve the customer satisfaction with FarEye and delight your customer. [body] =>

Most of the businesses today are becoming customer-centric. Especially, in an organization where your field executive acts as a brand ambassador. Be it be after-sales, delivery, BFSI or any other sector field executives have become the touch points to the customer. Learn how to improve the customer satisfaction with FarEye and delight your customer.

  1. Easy and better user interface for feedback: Technology always amazes the customer. The more technically advanced you are the more promising is your company to the customer. Digital signature, easy-to-touch feedback gives sophistication to the customer and delights him/her.
  2. Allotting the nearest possible rider: With FarEye, you can locate the addresses of the customer and the position of drivers. With this, the turn around time decreases and the product to be delivered or the service to be rendered will reach the customer soon. Every customer expects his work to be done quickly. Thus, impress the customer soon!
  3. Locating the customer: Calling the customer repeatedly for address irritates the customer. With FarEye, the rider/the engineer can locate addresses with geo-coordinates. In case of repeated customers, the data stored in the cloud helps in meeting the customer directly.
  4. Right person, right place, right parts: In case of after-sales industry, the engineer with the right expertise, right tools at the right place helps to solve the problem. This reduces the delay in solving the problem and thereby the turn around time.
  5. Option of tracking the shipment: FarEye provides timely updates about the status of the shipment when the delivery boy is going to reach his house with the package etc. So why take a risk when your employees have the power to build or spoil your brand. Automate your workforce and give the best experience to your customer. Enjoy the 1st mover advantage and tangibilize the intangible by empowering your employee with FarEye.

[image] => posts/July2018/jiu9NuxBylE3SSJqPcu2.png [slug] => 5-ways-to-impress-your-customer-with-fareye [meta_description] => [meta_keywords] => [status] => PUBLISHED [featured] => 0 [created_at] => 2015-09-07 11:30:00 [updated_at] => 2019-11-15 07:45:37 [pivot_tag_id] => 10 [pivot_post_id] => 13 ) [changes:protected] => Array ( ) [casts:protected] => Array ( ) [dates:protected] => Array ( ) [dateFormat:protected] => [appends:protected] => Array ( ) [dispatchesEvents:protected] => Array ( ) [observables:protected] => Array ( ) [relations:protected] => Array ( [pivot] => Illuminate\Database\Eloquent\Relations\Pivot Object ( [pivotParent] => App\Tag Object *RECURSION* [foreignKey:protected] => tag_id [relatedKey:protected] => post_id [guarded:protected] => Array ( ) [connection:protected] => mysql [table:protected] => tags_to_posts [primaryKey:protected] => id [keyType:protected] => int [incrementing] => 1 [with:protected] => Array ( ) [withCount:protected] => Array ( ) [perPage:protected] => 15 [exists] => 1 [wasRecentlyCreated] => [attributes:protected] => Array ( [tag_id] => 10 [post_id] => 13 ) [original:protected] => Array ( [tag_id] => 10 [post_id] => 13 ) [changes:protected] => Array ( ) [casts:protected] => Array ( ) [dates:protected] => Array ( ) [dateFormat:protected] => [appends:protected] => Array ( ) [dispatchesEvents:protected] => Array ( ) [observables:protected] => Array ( ) [relations:protected] => Array ( ) [touches:protected] => Array ( ) [timestamps] => [hidden:protected] => Array ( ) [visible:protected] => Array ( ) [fillable:protected] => Array ( ) ) ) [touches:protected] => Array ( ) [timestamps] => 1 [hidden:protected] => Array ( ) [visible:protected] => Array ( ) [fillable:protected] => Array ( ) [guarded:protected] => Array ( [0] => * ) ) [6] => App\Post Object ( [connection:protected] => mysql [table:protected] => [primaryKey:protected] => id [keyType:protected] => int [incrementing] => 1 [with:protected] => Array ( ) [withCount:protected] => Array ( ) [perPage:protected] => 15 [exists] => 1 [wasRecentlyCreated] => [attributes:protected] => Array ( [id] => 14 [author_id] => 2 [category_id] => 1 [title] => Aligning IT with business objectives [seo_title] => Aligning IT with business objectives [excerpt] => Research done on IT and business performance has found that (a) the more successfully a firm can align information technology with the business goals, the more profitable it will be, and (b) only one-quarter of firms achieve alignment of IT with the business. [body] =>

The research done on IT and business performance by Luftman, 2003 has found that (a) the more successfully a firm can align information technology with the business goals, the more profitable it will be, and (b) only one-quarter of firms achieve alignment of IT with the business. About half of a business firm’s profits can be explained by alignment of IT with business.

Information systems help companies compete by maintaining low costs, differentiating products or services, focusing on the market niche, strengthening ties with customers and suppliers, and increasing barriers to market entry with high levels of operational excellence.

It helps businesses to leverage their core competencies by promoting the sharing of knowledge across business units. Information systems facilitate business models based on large networks of users or subscribers that take advantage of network economics. A virtual company strategy uses networks to link to other firms so that a company can use the capabilities of other companies to build, market, and distribute products and services. In business ecosystems, multiple industries work together to deliver value to the customer. Information systems support a dense network of interactions among the participating firms.

5 ways to impress your customer with FarEye

Impact of Information systems on organizations:

The introduction of a new information system will affect organizational structure, goals, work design, values, and competition between interest groups, decision making, and day-to-day behavior. At the same time, information systems must be designed to serve the needs of important organizational groups and will be shaped by organization’s structure, business processes, goals, culture, politics and management. Information technology can reduce transaction and agency costs, and such changes have been accentuated in organizations using the internet. New systems disrupt established patterns of work and power relationships, so there is often considerable resistance to them when they are introduced.

[image] => posts/March2018/8fgWHRyjrT3xsk5lW9mO.jpg [slug] => aligning-it-with-business-objectives [meta_description] => The introduction of a new information system will affect organizational structure, goals, work design, values, and competition between interest groups, decision making, and day-to-day behavior. [meta_keywords] => [status] => PUBLISHED [featured] => 0 [created_at] => 2015-09-11 11:34:00 [updated_at] => 2019-11-15 07:46:45 ) [original:protected] => Array ( [id] => 14 [author_id] => 2 [category_id] => 1 [title] => Aligning IT with business objectives [seo_title] => Aligning IT with business objectives [excerpt] => Research done on IT and business performance has found that (a) the more successfully a firm can align information technology with the business goals, the more profitable it will be, and (b) only one-quarter of firms achieve alignment of IT with the business. [body] =>

The research done on IT and business performance by Luftman, 2003 has found that (a) the more successfully a firm can align information technology with the business goals, the more profitable it will be, and (b) only one-quarter of firms achieve alignment of IT with the business. About half of a business firm’s profits can be explained by alignment of IT with business.

Information systems help companies compete by maintaining low costs, differentiating products or services, focusing on the market niche, strengthening ties with customers and suppliers, and increasing barriers to market entry with high levels of operational excellence.

It helps businesses to leverage their core competencies by promoting the sharing of knowledge across business units. Information systems facilitate business models based on large networks of users or subscribers that take advantage of network economics. A virtual company strategy uses networks to link to other firms so that a company can use the capabilities of other companies to build, market, and distribute products and services. In business ecosystems, multiple industries work together to deliver value to the customer. Information systems support a dense network of interactions among the participating firms.

5 ways to impress your customer with FarEye

Impact of Information systems on organizations:

The introduction of a new information system will affect organizational structure, goals, work design, values, and competition between interest groups, decision making, and day-to-day behavior. At the same time, information systems must be designed to serve the needs of important organizational groups and will be shaped by organization’s structure, business processes, goals, culture, politics and management. Information technology can reduce transaction and agency costs, and such changes have been accentuated in organizations using the internet. New systems disrupt established patterns of work and power relationships, so there is often considerable resistance to them when they are introduced.

[image] => posts/March2018/8fgWHRyjrT3xsk5lW9mO.jpg [slug] => aligning-it-with-business-objectives [meta_description] => The introduction of a new information system will affect organizational structure, goals, work design, values, and competition between interest groups, decision making, and day-to-day behavior. [meta_keywords] => [status] => PUBLISHED [featured] => 0 [created_at] => 2015-09-11 11:34:00 [updated_at] => 2019-11-15 07:46:45 [pivot_tag_id] => 10 [pivot_post_id] => 14 ) [changes:protected] => Array ( ) [casts:protected] => Array ( ) [dates:protected] => Array ( ) [dateFormat:protected] => [appends:protected] => Array ( ) [dispatchesEvents:protected] => Array ( ) [observables:protected] => Array ( ) [relations:protected] => Array ( [pivot] => Illuminate\Database\Eloquent\Relations\Pivot Object ( [pivotParent] => App\Tag Object *RECURSION* [foreignKey:protected] => tag_id [relatedKey:protected] => post_id [guarded:protected] => Array ( ) [connection:protected] => mysql [table:protected] => tags_to_posts [primaryKey:protected] => id [keyType:protected] => int [incrementing] => 1 [with:protected] => Array ( ) [withCount:protected] => Array ( ) [perPage:protected] => 15 [exists] => 1 [wasRecentlyCreated] => [attributes:protected] => Array ( [tag_id] => 10 [post_id] => 14 ) [original:protected] => Array ( [tag_id] => 10 [post_id] => 14 ) [changes:protected] => Array ( ) [casts:protected] => Array ( ) [dates:protected] => Array ( ) [dateFormat:protected] => [appends:protected] => Array ( ) [dispatchesEvents:protected] => Array ( ) [observables:protected] => Array ( ) [relations:protected] => Array ( ) [touches:protected] => Array ( ) [timestamps] => [hidden:protected] => Array ( ) [visible:protected] => Array ( ) [fillable:protected] => Array ( ) ) ) [touches:protected] => Array ( ) [timestamps] => 1 [hidden:protected] => Array ( ) [visible:protected] => Array ( ) [fillable:protected] => Array ( ) [guarded:protected] => Array ( [0] => * ) ) [7] => App\Post Object ( [connection:protected] => mysql [table:protected] => [primaryKey:protected] => id [keyType:protected] => int [incrementing] => 1 [with:protected] => Array ( ) [withCount:protected] => Array ( ) [perPage:protected] => 15 [exists] => 1 [wasRecentlyCreated] => [attributes:protected] => Array ( [id] => 15 [author_id] => 2 [category_id] => 1 [title] => Why Enterprise Mobility shouldn’t be in-house [seo_title] => Why Enterprise Mobility shouldn’t be in-house [excerpt] => Many ecommerce, logistics, consumer durables, BFSI companies build an in-house IT infrastructure to automate field workforce and to enhance their operational efficiency. Let us see the challenges faced by the in-house IT department. [body] =>

Many ecommerce, logistics, consumer durables, BFSI companies build an in-house IT infrastructure to automate field workforce and to enhance their operational efficiency. Let us see the challenges faced by the in-house IT department.

Why Enterprise Mobility shouldn’t be in-house

Scalability: In an ever-changing business environment, scalability is essential in administrative, functional and geographic fronts. The application architecture must accommodate an increasing number of licensed devices users-on-demand. Managing & budgeting a growing a number of licensed devices may be a challenge. Front-end application functionality must be easily adaptable to include new features because of user demand.

Customization: Usually, SAAS/IAAS/PAAS products can be updated without the user even seeing that, in-house products needs reinstallation and possible customizations when it comes to new features etc. With data being critical, configuration issues might cause huge loss of data. Customization can be costly and can complicate future upgrades to the software because the code changes/modifications may not easily migrate to the new version.

Integrating devices with Enterprise Information Systems: Enterprise Information Systems have both operational (transaction processing) and informational (data storage, retrieval and reporting) functions. The operational goals tend to be focused on efficiency, 31% integrating with other systems.

Technological Volatility: Because of relative immaturity, the risk of technology obsolescence and volatility is high in the enterprise mobility market. Shorter technology refresh cycles due to rapid advances in mobile technologies, device capabilities, feature sets, operating systems and application software are big barriers for organizations looking to invest in enterprise mobility solutions.

Operational Excellence: The major part of the costs with in-house solutions is related to the OpEx aspect running in the system, making sure servers, devices and all other parts of the infrastructure is up and running in-house solutions costs (50-80%) of total costs. The setup costs are around 5-20%, 5-15% deployment costs, maintenance costs are around 5-15%, devops 50-80%.

Dedicated Resources Team: The main advantage of having a dedicated resource team is to have an excellent infrastructure and well-defined processes. It reduces 40% of the project cost. Visibility of users, devices and applications for planning & troubleshooting is very important and to do this, a dedicated resources team is essential.

Cloud Infrastructure:  Cloud computing offers substantial benefits in terms of agility and cost-effectiveness but cloud computing platforms are not commodities with one easily substituted for another. One can easily end up with some workloads that can only run enterprises and some that can only run specific proprietary clouds. Once you move a workload to a proprietary cloud, it typically requires rewriting and/or reconfigurations to move back onsite. Nowadays, 7 out of 10 people opting for mobile shopping hence ecommerce industry has been phenomenally and therefore the need for integrated logistics service providers in India has increased.

[image] => posts/July2018/BjqpOtyBCFOQTSuculQw.jpg [slug] => why-enterprise-mobility-shouldn't-be-in-house [meta_description] => [meta_keywords] => [status] => PUBLISHED [featured] => 0 [created_at] => 2015-09-14 11:36:00 [updated_at] => 2019-11-15 07:46:27 ) [original:protected] => Array ( [id] => 15 [author_id] => 2 [category_id] => 1 [title] => Why Enterprise Mobility shouldn’t be in-house [seo_title] => Why Enterprise Mobility shouldn’t be in-house [excerpt] => Many ecommerce, logistics, consumer durables, BFSI companies build an in-house IT infrastructure to automate field workforce and to enhance their operational efficiency. Let us see the challenges faced by the in-house IT department. [body] =>

Many ecommerce, logistics, consumer durables, BFSI companies build an in-house IT infrastructure to automate field workforce and to enhance their operational efficiency. Let us see the challenges faced by the in-house IT department.

Why Enterprise Mobility shouldn’t be in-house

Scalability: In an ever-changing business environment, scalability is essential in administrative, functional and geographic fronts. The application architecture must accommodate an increasing number of licensed devices users-on-demand. Managing & budgeting a growing a number of licensed devices may be a challenge. Front-end application functionality must be easily adaptable to include new features because of user demand.

Customization: Usually, SAAS/IAAS/PAAS products can be updated without the user even seeing that, in-house products needs reinstallation and possible customizations when it comes to new features etc. With data being critical, configuration issues might cause huge loss of data. Customization can be costly and can complicate future upgrades to the software because the code changes/modifications may not easily migrate to the new version.

Integrating devices with Enterprise Information Systems: Enterprise Information Systems have both operational (transaction processing) and informational (data storage, retrieval and reporting) functions. The operational goals tend to be focused on efficiency, 31% integrating with other systems.

Technological Volatility: Because of relative immaturity, the risk of technology obsolescence and volatility is high in the enterprise mobility market. Shorter technology refresh cycles due to rapid advances in mobile technologies, device capabilities, feature sets, operating systems and application software are big barriers for organizations looking to invest in enterprise mobility solutions.

Operational Excellence: The major part of the costs with in-house solutions is related to the OpEx aspect running in the system, making sure servers, devices and all other parts of the infrastructure is up and running in-house solutions costs (50-80%) of total costs. The setup costs are around 5-20%, 5-15% deployment costs, maintenance costs are around 5-15%, devops 50-80%.

Dedicated Resources Team: The main advantage of having a dedicated resource team is to have an excellent infrastructure and well-defined processes. It reduces 40% of the project cost. Visibility of users, devices and applications for planning & troubleshooting is very important and to do this, a dedicated resources team is essential.

Cloud Infrastructure:  Cloud computing offers substantial benefits in terms of agility and cost-effectiveness but cloud computing platforms are not commodities with one easily substituted for another. One can easily end up with some workloads that can only run enterprises and some that can only run specific proprietary clouds. Once you move a workload to a proprietary cloud, it typically requires rewriting and/or reconfigurations to move back onsite. Nowadays, 7 out of 10 people opting for mobile shopping hence ecommerce industry has been phenomenally and therefore the need for integrated logistics service providers in India has increased.

[image] => posts/July2018/BjqpOtyBCFOQTSuculQw.jpg [slug] => why-enterprise-mobility-shouldn't-be-in-house [meta_description] => [meta_keywords] => [status] => PUBLISHED [featured] => 0 [created_at] => 2015-09-14 11:36:00 [updated_at] => 2019-11-15 07:46:27 [pivot_tag_id] => 10 [pivot_post_id] => 15 ) [changes:protected] => Array ( ) [casts:protected] => Array ( ) [dates:protected] => Array ( ) [dateFormat:protected] => [appends:protected] => Array ( ) [dispatchesEvents:protected] => Array ( ) [observables:protected] => Array ( ) [relations:protected] => Array ( [pivot] => Illuminate\Database\Eloquent\Relations\Pivot Object ( [pivotParent] => App\Tag Object *RECURSION* [foreignKey:protected] => tag_id [relatedKey:protected] => post_id [guarded:protected] => Array ( ) [connection:protected] => mysql [table:protected] => tags_to_posts [primaryKey:protected] => id [keyType:protected] => int [incrementing] => 1 [with:protected] => Array ( ) [withCount:protected] => Array ( ) [perPage:protected] => 15 [exists] => 1 [wasRecentlyCreated] => [attributes:protected] => Array ( [tag_id] => 10 [post_id] => 15 ) [original:protected] => Array ( [tag_id] => 10 [post_id] => 15 ) [changes:protected] => Array ( ) [casts:protected] => Array ( ) [dates:protected] => Array ( ) [dateFormat:protected] => [appends:protected] => Array ( ) [dispatchesEvents:protected] => Array ( ) [observables:protected] => Array ( ) [relations:protected] => Array ( ) [touches:protected] => Array ( ) [timestamps] => [hidden:protected] => Array ( ) [visible:protected] => Array ( ) [fillable:protected] => Array ( ) ) ) [touches:protected] => Array ( ) [timestamps] => 1 [hidden:protected] => Array ( ) [visible:protected] => Array ( ) [fillable:protected] => Array ( ) [guarded:protected] => Array ( [0] => * ) ) [8] => App\Post Object ( [connection:protected] => mysql [table:protected] => [primaryKey:protected] => id [keyType:protected] => int [incrementing] => 1 [with:protected] => Array ( ) [withCount:protected] => Array ( ) [perPage:protected] => 15 [exists] => 1 [wasRecentlyCreated] => [attributes:protected] => Array ( [id] => 16 [author_id] => 2 [category_id] => 1 [title] => Cloud Computing – I [seo_title] => Cloud Computing – I [excerpt] => There are some who believe that cloud computing represents a sea change in the way computing will be performed by corporations as business computing shifts out of private data centers into cloud services. [body] =>

Cloud computing refers to the practice of transitioning computer services such as computation or data storage to multiple redundant offsite locations available on the Internet, which allows application software to be operated using internet-enabled devices.

The essential characteristics of Cloud Computing:

Cloud computing consists of three different types of services:

  1. Cloud infrastructure as a service: Customers use processing, storage, networking, and other computing resources from cloud service providers to run their information systems. Users pay only for the amount of computing and storage capacity they actually use.
  2. Cloud platform as a service: Customers use infrastructure and programming tools hosted by the service provider to develop their own applications.
  3. Cloud software as a service:  Customers use software hosted by the vendor on the vendor’s hardware and delivered over a network. Users access these applications from a Web browser, and the data and software are maintained on the providers’ remote server.

Major types of cloud used:

A cloud can be private or public. A public cloud is maintained by an external service provider, such as Amazon Web Services, accessed through the Internet, and available to the general public. A private cloud is a proprietary network or a data center that ties together servers, storage, networks, data and applications as a set of virtualized services that are shared by users inside a company. Like public clouds, private clouds are able to allocate storage, computing power, or other resources seamlessly to provide computing resources on an as-needed basis.

Since organizations using cloud computing generally do not own the infrastructure, they do not have to make large investments in their own hardware and software. Instead, they purchase their computing services from remote providers and pay only for the amount of computing power they actually use (utility computing) or are billed on a monthly or annual subscription basis.

There are some who believe that cloud computing represents a sea change in the way computing will be performed by corporations as business computing shifts out of private data centers into cloud services. Cloud computing is more immediately appealing to small and medium-sized businesses that lack resources to purchase and own their own hardware and software. However, large corporations have huge investments in complex proprietary systems supporting unique business processes, some of which give them strategic advantages. For them, the most likely scenario is a hybrid computing model where firms use their own infrastructure for their most essential core activities and adopt public cloud computing for less-critical systems or for additional processing capacity during peak business periods.

Cloud computing will gradually shift firms from having a fixed infrastructure capacity toward a more flexible infrastructure, some of it owned by the firm, and some of it rented from giant computer centers owned by computer hardware vendors.

Much more details about how to strategize whether to change IT workload to cloud or no and how to proceed about it., benefits of moving their IT workloads to the cloud, factors to be considered in decision-making etc in the next blog...

[image] => posts/July2018/1j5AyBPHvXx18wZk2MAP.jpg [slug] => cloud-computing-i [meta_description] => Cloud computing will gradually shift firms from having a fixed infrastructure capacity toward a more flexible infrastructure, some of it owned by the firm, and some of it rented from giant computer centers owned by computer hardware vendors. [meta_keywords] => [status] => PUBLISHED [featured] => 0 [created_at] => 2015-09-24 11:39:00 [updated_at] => 2019-11-15 08:00:40 ) [original:protected] => Array ( [id] => 16 [author_id] => 2 [category_id] => 1 [title] => Cloud Computing – I [seo_title] => Cloud Computing – I [excerpt] => There are some who believe that cloud computing represents a sea change in the way computing will be performed by corporations as business computing shifts out of private data centers into cloud services. [body] =>

Cloud computing refers to the practice of transitioning computer services such as computation or data storage to multiple redundant offsite locations available on the Internet, which allows application software to be operated using internet-enabled devices.

The essential characteristics of Cloud Computing:

Cloud computing consists of three different types of services:

  1. Cloud infrastructure as a service: Customers use processing, storage, networking, and other computing resources from cloud service providers to run their information systems. Users pay only for the amount of computing and storage capacity they actually use.
  2. Cloud platform as a service: Customers use infrastructure and programming tools hosted by the service provider to develop their own applications.
  3. Cloud software as a service:  Customers use software hosted by the vendor on the vendor’s hardware and delivered over a network. Users access these applications from a Web browser, and the data and software are maintained on the providers’ remote server.

Major types of cloud used:

A cloud can be private or public. A public cloud is maintained by an external service provider, such as Amazon Web Services, accessed through the Internet, and available to the general public. A private cloud is a proprietary network or a data center that ties together servers, storage, networks, data and applications as a set of virtualized services that are shared by users inside a company. Like public clouds, private clouds are able to allocate storage, computing power, or other resources seamlessly to provide computing resources on an as-needed basis.

Since organizations using cloud computing generally do not own the infrastructure, they do not have to make large investments in their own hardware and software. Instead, they purchase their computing services from remote providers and pay only for the amount of computing power they actually use (utility computing) or are billed on a monthly or annual subscription basis.

There are some who believe that cloud computing represents a sea change in the way computing will be performed by corporations as business computing shifts out of private data centers into cloud services. Cloud computing is more immediately appealing to small and medium-sized businesses that lack resources to purchase and own their own hardware and software. However, large corporations have huge investments in complex proprietary systems supporting unique business processes, some of which give them strategic advantages. For them, the most likely scenario is a hybrid computing model where firms use their own infrastructure for their most essential core activities and adopt public cloud computing for less-critical systems or for additional processing capacity during peak business periods.

Cloud computing will gradually shift firms from having a fixed infrastructure capacity toward a more flexible infrastructure, some of it owned by the firm, and some of it rented from giant computer centers owned by computer hardware vendors.

Much more details about how to strategize whether to change IT workload to cloud or no and how to proceed about it., benefits of moving their IT workloads to the cloud, factors to be considered in decision-making etc in the next blog...

[image] => posts/July2018/1j5AyBPHvXx18wZk2MAP.jpg [slug] => cloud-computing-i [meta_description] => Cloud computing will gradually shift firms from having a fixed infrastructure capacity toward a more flexible infrastructure, some of it owned by the firm, and some of it rented from giant computer centers owned by computer hardware vendors. [meta_keywords] => [status] => PUBLISHED [featured] => 0 [created_at] => 2015-09-24 11:39:00 [updated_at] => 2019-11-15 08:00:40 [pivot_tag_id] => 10 [pivot_post_id] => 16 ) [changes:protected] => Array ( ) [casts:protected] => Array ( ) [dates:protected] => Array ( ) [dateFormat:protected] => [appends:protected] => Array ( ) [dispatchesEvents:protected] => Array ( ) [observables:protected] => Array ( ) [relations:protected] => Array ( [pivot] => Illuminate\Database\Eloquent\Relations\Pivot Object ( [pivotParent] => App\Tag Object *RECURSION* [foreignKey:protected] => tag_id [relatedKey:protected] => post_id [guarded:protected] => Array ( ) [connection:protected] => mysql [table:protected] => tags_to_posts [primaryKey:protected] => id [keyType:protected] => int [incrementing] => 1 [with:protected] => Array ( ) [withCount:protected] => Array ( ) [perPage:protected] => 15 [exists] => 1 [wasRecentlyCreated] => [attributes:protected] => Array ( [tag_id] => 10 [post_id] => 16 ) [original:protected] => Array ( [tag_id] => 10 [post_id] => 16 ) [changes:protected] => Array ( ) [casts:protected] => Array ( ) [dates:protected] => Array ( ) [dateFormat:protected] => [appends:protected] => Array ( ) [dispatchesEvents:protected] => Array ( ) [observables:protected] => Array ( ) [relations:protected] => Array ( ) [touches:protected] => Array ( ) [timestamps] => [hidden:protected] => Array ( ) [visible:protected] => Array ( ) [fillable:protected] => Array ( ) ) ) [touches:protected] => Array ( ) [timestamps] => 1 [hidden:protected] => Array ( ) [visible:protected] => Array ( ) [fillable:protected] => Array ( ) [guarded:protected] => Array ( [0] => * ) ) [9] => App\Post Object ( [connection:protected] => mysql [table:protected] => [primaryKey:protected] => id [keyType:protected] => int [incrementing] => 1 [with:protected] => Array ( ) [withCount:protected] => Array ( ) [perPage:protected] => 15 [exists] => 1 [wasRecentlyCreated] => [attributes:protected] => Array ( [id] => 17 [author_id] => 2 [category_id] => 1 [title] => How does outsourcing Enterprise Mobility help in cost-cutting? [seo_title] => Enterprise Mobility – Evolution and Stages of EM [excerpt] => A good IT infrastructure affects the cost and quality of information and changes the economics of information. Outsourcing enterprise mobility helps firms contract in size because it can reduce transaction costs- the costs incurred when a firm buys on the marketplace what it cannot make itself. [body] =>

By now, we all have understood the importance of Enterprise Mobility. It helps in increasing the productivity, smart decision-making and acts as a cost-benefit analysis. Many-a-companies will feel that it is always better to build an IT infrastructure for automating the workforce. Building an in-house enterprise mobility solution not only incurs costs but also there are many chances for failure. So, it is clearly understood that outsourcing enterprise mobility is much better than building it in-house. Let us see the economic impacts of outsourcing enterprise mobility.

From the point of view of economics, outsourcing enterprise mobility changes both the relative costs of capital and costs of information. Information systems technology can be viewed as a factor of production that can be substituted for traditional capital and labor. Hence over time managers should increase their investments in Enterprise Mobility (EM) because of its declining cost relative to other capital investments. Here is the break-up of costs incurred for the company when an in-house enterprise mobility is developed:

A good IT infrastructure affects the cost and quality of information and changes the economics of information. Outsourcing enterprise mobility helps firma contract in size because it can reduce transaction costs- the costs incurred when a firm buys on the marketplace what it cannot make itself. According to transaction cost theory, firms and individuals seek to economize on transaction costs, much as they do on production costs. Using markets is expensive because of costs such a locating and communicating with distant suppliers, monitoring contract compliance, buying insurance, obtaining information on products, and so forth.

A proper and standardized IT infrastructure, especially with the use of networks, can help firms lower the cost of market participation (transaction costs), making it worthwhile for firms to contract with external suppliers instead of using internal sources. As a result, firms can shrink in size (number of employees) because it is far less expensive to outsource work to a competitive marketplace rather than hire employees.

Given below is the transaction cost theory of the impact of IT infrastructure on the organization:

The above graph means that firms can outsource work using the market, reduce their employee headcount, and still grow revenues, relying more on outsourcing firms and external firms.

Information Technology also can reduce internal management costs. According to agency theory, the firm is viewed as a “nexus of contracts” among self-interested individuals rather than as a unified, profit-maximizing entity. As firms grow in size, i.e., as firms scale up, agency costs or coordination costs rise because owners expand more and more effort supervising and managing employees.

Enterprise Mobility, by reducing the costs of acquiring and analyzing information, permits organizations to reduce agency costs because it becomes easier for managers to oversee a greater number of employees. The graph below shows that by reducing overall management costs, a proper IT infrastructure enables firms to increase revenues while shrinking the number of middle managers and clerical workers.

Agency costs are the costs of managing a firm’s employees. IT reduces agency costs making management more efficient. Fewer managers are needed to manage employees. IT makes it possible to build very large global firms and to run them efficiently without greatly expanding management.

Outsourcing Enterprise Mobility reduces both agency and transaction costs for firms, along with having a dedicated resource team which has a 24X7 support system. And with this, companies can see the revenue per employee increase over time.

[image] => posts/July2018/kNnwtoU0nlftMpJbTd2y.jpg [slug] => how-does-outsourcing-enterprise-mobility-help-in-cost-cutting- [meta_description] => Outsourcing Enterprise Mobility reduces both agency and transaction costs for firms, along with having a dedicated resource team which has a 24X7 support system. [meta_keywords] => [status] => PUBLISHED [featured] => 0 [created_at] => 2015-09-21 11:45:00 [updated_at] => 2019-11-15 07:56:42 ) [original:protected] => Array ( [id] => 17 [author_id] => 2 [category_id] => 1 [title] => How does outsourcing Enterprise Mobility help in cost-cutting? [seo_title] => Enterprise Mobility – Evolution and Stages of EM [excerpt] => A good IT infrastructure affects the cost and quality of information and changes the economics of information. Outsourcing enterprise mobility helps firms contract in size because it can reduce transaction costs- the costs incurred when a firm buys on the marketplace what it cannot make itself. [body] =>

By now, we all have understood the importance of Enterprise Mobility. It helps in increasing the productivity, smart decision-making and acts as a cost-benefit analysis. Many-a-companies will feel that it is always better to build an IT infrastructure for automating the workforce. Building an in-house enterprise mobility solution not only incurs costs but also there are many chances for failure. So, it is clearly understood that outsourcing enterprise mobility is much better than building it in-house. Let us see the economic impacts of outsourcing enterprise mobility.

From the point of view of economics, outsourcing enterprise mobility changes both the relative costs of capital and costs of information. Information systems technology can be viewed as a factor of production that can be substituted for traditional capital and labor. Hence over time managers should increase their investments in Enterprise Mobility (EM) because of its declining cost relative to other capital investments. Here is the break-up of costs incurred for the company when an in-house enterprise mobility is developed:

A good IT infrastructure affects the cost and quality of information and changes the economics of information. Outsourcing enterprise mobility helps firma contract in size because it can reduce transaction costs- the costs incurred when a firm buys on the marketplace what it cannot make itself. According to transaction cost theory, firms and individuals seek to economize on transaction costs, much as they do on production costs. Using markets is expensive because of costs such a locating and communicating with distant suppliers, monitoring contract compliance, buying insurance, obtaining information on products, and so forth.

A proper and standardized IT infrastructure, especially with the use of networks, can help firms lower the cost of market participation (transaction costs), making it worthwhile for firms to contract with external suppliers instead of using internal sources. As a result, firms can shrink in size (number of employees) because it is far less expensive to outsource work to a competitive marketplace rather than hire employees.

Given below is the transaction cost theory of the impact of IT infrastructure on the organization:

The above graph means that firms can outsource work using the market, reduce their employee headcount, and still grow revenues, relying more on outsourcing firms and external firms.

Information Technology also can reduce internal management costs. According to agency theory, the firm is viewed as a “nexus of contracts” among self-interested individuals rather than as a unified, profit-maximizing entity. As firms grow in size, i.e., as firms scale up, agency costs or coordination costs rise because owners expand more and more effort supervising and managing employees.

Enterprise Mobility, by reducing the costs of acquiring and analyzing information, permits organizations to reduce agency costs because it becomes easier for managers to oversee a greater number of employees. The graph below shows that by reducing overall management costs, a proper IT infrastructure enables firms to increase revenues while shrinking the number of middle managers and clerical workers.

Agency costs are the costs of managing a firm’s employees. IT reduces agency costs making management more efficient. Fewer managers are needed to manage employees. IT makes it possible to build very large global firms and to run them efficiently without greatly expanding management.

Outsourcing Enterprise Mobility reduces both agency and transaction costs for firms, along with having a dedicated resource team which has a 24X7 support system. And with this, companies can see the revenue per employee increase over time.

[image] => posts/July2018/kNnwtoU0nlftMpJbTd2y.jpg [slug] => how-does-outsourcing-enterprise-mobility-help-in-cost-cutting- [meta_description] => Outsourcing Enterprise Mobility reduces both agency and transaction costs for firms, along with having a dedicated resource team which has a 24X7 support system. [meta_keywords] => [status] => PUBLISHED [featured] => 0 [created_at] => 2015-09-21 11:45:00 [updated_at] => 2019-11-15 07:56:42 [pivot_tag_id] => 10 [pivot_post_id] => 17 ) [changes:protected] => Array ( ) [casts:protected] => Array ( ) [dates:protected] => Array ( ) [dateFormat:protected] => [appends:protected] => Array ( ) [dispatchesEvents:protected] => Array ( ) [observables:protected] => Array ( ) [relations:protected] => Array ( [pivot] => Illuminate\Database\Eloquent\Relations\Pivot Object ( [pivotParent] => App\Tag Object *RECURSION* [foreignKey:protected] => tag_id [relatedKey:protected] => post_id [guarded:protected] => Array ( ) [connection:protected] => mysql [table:protected] => tags_to_posts [primaryKey:protected] => id [keyType:protected] => int [incrementing] => 1 [with:protected] => Array ( ) [withCount:protected] => Array ( ) [perPage:protected] => 15 [exists] => 1 [wasRecentlyCreated] => [attributes:protected] => Array ( [tag_id] => 10 [post_id] => 17 ) [original:protected] => Array ( [tag_id] => 10 [post_id] => 17 ) [changes:protected] => Array ( ) [casts:protected] => Array ( ) [dates:protected] => Array ( ) [dateFormat:protected] => [appends:protected] => Array ( ) [dispatchesEvents:protected] => Array ( ) [observables:protected] => Array ( ) [relations:protected] => Array ( ) [touches:protected] => Array ( ) [timestamps] => [hidden:protected] => Array ( ) [visible:protected] => Array ( ) [fillable:protected] => Array ( ) ) ) [touches:protected] => Array ( ) [timestamps] => 1 [hidden:protected] => Array ( ) [visible:protected] => Array ( ) [fillable:protected] => Array ( ) [guarded:protected] => Array ( [0] => * ) ) [10] => App\Post Object ( [connection:protected] => mysql [table:protected] => [primaryKey:protected] => id [keyType:protected] => int [incrementing] => 1 [with:protected] => Array ( ) [withCount:protected] => Array ( ) [perPage:protected] => 15 [exists] => 1 [wasRecentlyCreated] => [attributes:protected] => Array ( [id] => 18 [author_id] => 2 [category_id] => 1 [title] => Enterprise Mobility – Evolution and Stages of EM [seo_title] => Enterprise Mobility – Evolution and Stages of EM [excerpt] => Enterprises stress at gaining competitive advantage. User delight, efficient/productive workforce, and resource optimization lead them to versatile challenges for mobility. In the process of achieving it, the companies might face challenges in terms of data security, enterprise data gateway, device/platform diversity, manageability (application distribution and data management), and user experience. [body] =>

Enterprises stress at gaining competitive advantage. User delight, efficient/productive workforce, and resource optimization lead them to versatile challenges for mobility. In the process of achieving it, the companies might face challenges in terms of data security, enterprise data gateway, device/platform diversity, manageability (application distribution and data management), and user experience. In order to break through challenges and fulfill the need of desired focus areas, enterprise solutions have also emerged with time. The mobile, as a mandatory gadget for users, has given a new direction to enterprise solutions. Mobile-centric solutions and services have emerged as an essential for enterprises due to target user dependency on mobiles. Considering the difficulties and challenges of mobile strategies, enterprises are looking for a unique and cost-effective catalyst solution that reduces the time to arrive at the market and offers high maintainability.

Mobile applications have changed the focus from what’s on the web to the applications on mobile devices. Mobile apps are no longer an option; they are now an imperative, even a measurable ROI (return on investment) for enterprises. Many factors play a crucial role in enterprise mobile strategy-namely, device management, online/offline behavior, timely upgrade, data security, extensibility, scalability and multiplatform supported application.

The objective of an enterprise mobility can be defined as: Enhancements in productivity with measurable ROI using mobility strategies, solutions and management for enterprise users, and business flows are the principal focus of enterprise mobility.

Enterprises would require mobile-centric services, consulting, and respective solutions from SMEs (subject matter experts). Broadly enterprise mobility can be classified into three stages:

Enterprise Mobility – Evolution and Stages of EM 2

The three strategies work in a circular way in an enterprise. Strategies are built over time. They get mature with end-user feedbacks, results and business-oriented reports. Solutions are updates over the period with versatile innovations, emerging technologies, and market trends. Management features and support are the outcome of emerging and evolving essentials from strategies and solutions.

More about enterprise mobility eco-system and landscape will be discussed in our next blog.

[image] => posts/July2018/NhG9mfmQNpDv5gYNNhPj.jpg [slug] => enterprise-mobility-evolution-and-stages-of-em [meta_description] => The objective of an enterprise mobility can be defined as: Enhancements in productivity with measurable ROI using mobility strategies, solutions and management for enterprise users, and business flows are the principal focus of enterprise mobility. [meta_keywords] => [status] => PUBLISHED [featured] => 0 [created_at] => 2015-09-17 11:53:00 [updated_at] => 2019-11-15 07:46:16 ) [original:protected] => Array ( [id] => 18 [author_id] => 2 [category_id] => 1 [title] => Enterprise Mobility – Evolution and Stages of EM [seo_title] => Enterprise Mobility – Evolution and Stages of EM [excerpt] => Enterprises stress at gaining competitive advantage. User delight, efficient/productive workforce, and resource optimization lead them to versatile challenges for mobility. In the process of achieving it, the companies might face challenges in terms of data security, enterprise data gateway, device/platform diversity, manageability (application distribution and data management), and user experience. [body] =>

Enterprises stress at gaining competitive advantage. User delight, efficient/productive workforce, and resource optimization lead them to versatile challenges for mobility. In the process of achieving it, the companies might face challenges in terms of data security, enterprise data gateway, device/platform diversity, manageability (application distribution and data management), and user experience. In order to break through challenges and fulfill the need of desired focus areas, enterprise solutions have also emerged with time. The mobile, as a mandatory gadget for users, has given a new direction to enterprise solutions. Mobile-centric solutions and services have emerged as an essential for enterprises due to target user dependency on mobiles. Considering the difficulties and challenges of mobile strategies, enterprises are looking for a unique and cost-effective catalyst solution that reduces the time to arrive at the market and offers high maintainability.

Mobile applications have changed the focus from what’s on the web to the applications on mobile devices. Mobile apps are no longer an option; they are now an imperative, even a measurable ROI (return on investment) for enterprises. Many factors play a crucial role in enterprise mobile strategy-namely, device management, online/offline behavior, timely upgrade, data security, extensibility, scalability and multiplatform supported application.

The objective of an enterprise mobility can be defined as: Enhancements in productivity with measurable ROI using mobility strategies, solutions and management for enterprise users, and business flows are the principal focus of enterprise mobility.

Enterprises would require mobile-centric services, consulting, and respective solutions from SMEs (subject matter experts). Broadly enterprise mobility can be classified into three stages:

Enterprise Mobility – Evolution and Stages of EM 2

The three strategies work in a circular way in an enterprise. Strategies are built over time. They get mature with end-user feedbacks, results and business-oriented reports. Solutions are updates over the period with versatile innovations, emerging technologies, and market trends. Management features and support are the outcome of emerging and evolving essentials from strategies and solutions.

More about enterprise mobility eco-system and landscape will be discussed in our next blog.

[image] => posts/July2018/NhG9mfmQNpDv5gYNNhPj.jpg [slug] => enterprise-mobility-evolution-and-stages-of-em [meta_description] => The objective of an enterprise mobility can be defined as: Enhancements in productivity with measurable ROI using mobility strategies, solutions and management for enterprise users, and business flows are the principal focus of enterprise mobility. [meta_keywords] => [status] => PUBLISHED [featured] => 0 [created_at] => 2015-09-17 11:53:00 [updated_at] => 2019-11-15 07:46:16 [pivot_tag_id] => 10 [pivot_post_id] => 18 ) [changes:protected] => Array ( ) [casts:protected] => Array ( ) [dates:protected] => Array ( ) [dateFormat:protected] => [appends:protected] => Array ( ) [dispatchesEvents:protected] => Array ( ) [observables:protected] => Array ( ) [relations:protected] => Array ( [pivot] => Illuminate\Database\Eloquent\Relations\Pivot Object ( [pivotParent] => App\Tag Object *RECURSION* [foreignKey:protected] => tag_id [relatedKey:protected] => post_id [guarded:protected] => Array ( ) [connection:protected] => mysql [table:protected] => tags_to_posts [primaryKey:protected] => id [keyType:protected] => int [incrementing] => 1 [with:protected] => Array ( ) [withCount:protected] => Array ( ) [perPage:protected] => 15 [exists] => 1 [wasRecentlyCreated] => [attributes:protected] => Array ( [tag_id] => 10 [post_id] => 18 ) [original:protected] => Array ( [tag_id] => 10 [post_id] => 18 ) [changes:protected] => Array ( ) [casts:protected] => Array ( ) [dates:protected] => Array ( ) [dateFormat:protected] => [appends:protected] => Array ( ) [dispatchesEvents:protected] => Array ( ) [observables:protected] => Array ( ) [relations:protected] => Array ( ) [touches:protected] => Array ( ) [timestamps] => [hidden:protected] => Array ( ) [visible:protected] => Array ( ) [fillable:protected] => Array ( ) ) ) [touches:protected] => Array ( ) [timestamps] => 1 [hidden:protected] => Array ( ) [visible:protected] => Array ( ) [fillable:protected] => Array ( ) [guarded:protected] => Array ( [0] => * ) ) [11] => App\Post Object ( [connection:protected] => mysql [table:protected] => [primaryKey:protected] => id [keyType:protected] => int [incrementing] => 1 [with:protected] => Array ( ) [withCount:protected] => Array ( ) [perPage:protected] => 15 [exists] => 1 [wasRecentlyCreated] => [attributes:protected] => Array ( [id] => 19 [author_id] => 2 [category_id] => 1 [title] => Enterprise Mobility : Ecosystem and Landscape [seo_title] => Enterprise Mobility : Ecosystem and Landscape [excerpt] => Enterprise mobility ecosystem (EM ecosystem) is an aura of the enterprise in the light of mobiles. It helps to identify the surrounding entities and atmosphere actors for mobile insights. Knowledge of the EM ecosystem is the first step for reckoning of any mobile solution. [body] =>

In our previous blog in the blog series Enterprise Mobility, we have discussed its evolution and the need for it. In this blog, we will discuss enterprise mobility ecosystem and a little about its landscape.

An enterprise can be of small, mid or large size. Earlier, only large enterprises were considered to embrace well-defined catalysts in their execution cycle, due to cost and infrastructure overheads. However, over time, thought process and enterprise objectives have been evolved, and now business software systems are also used by SMEs (small-medium sized-enterprises), though the primary reasons might be a competition, customer satisfaction, popularity of smart devices, or cost-effective technology. Mobility offerings as a part of business roots have given innovative direction for effective and efficient execution at an enterprise’s workplace.

Enterprise mobility ecosystem (EM ecosystem) is an aura of the enterprise in the light of mobiles. It helps to identify the surrounding entities and atmosphere actors for mobile insights. Knowledge of the EM ecosystem is the first step for the reckoning of any mobile solution. The EM ecosystem can be classified into three levels broadly and they are enterprise domain, business core system, and mobile interface.

Enterprise Mobility Landscape:

Enterprise Mobility landscape shows paradigms in EM ecosystem. It considers all the generic widely used components and entities. Broadly it can be classified as needs and enablers. Needs are those entities which are required to be considered while designing enterprise mobility solutions. And enablers are additional enhancements or catalysts for mobility solutions.

Enterprise Resource Planning (ERP), Customer Relationship Management(CRM), Supply Chain Management (SCM), Field Service Management (FSM), Enterprise Social Platform (ESP), Enterprise Content Management (ECM), Business Intelligence (BI) tools are the needs of the enterprise, which are the mobile extension of enterprise systems, which are an imperative foundation of enterprise mobility solutions.

Enterprise Mobility : Ecosystem and Landscape2

Enablers are versatile tools, technologies, and frameworks which are used as enablers or catalysts to build enterprise mobility solutions. Enterprise Mobility Management (EMM), cross-platform mobile app development tool, Mobile Enterprise Application Platform (MEAP), Sync platforms, Mobile test automation tools, Mobile Device Management (MDM)/ Mobile Application Management (MAM), Enterprise App Store (EAS), Push notification gateways, Purpose-built devices, Mobile data protection/service tools act as catalyst to build enterprise mobility solutions.

In our next blog, in the same series “Enterprise Mobility,” we will introduce enterprise systems and several units present in it.

[image] => posts/July2018/6hXm2lwOhwFALf9CyBA0.jpg [slug] => enterprise-mobility-ecosystem-and-landscape [meta_description] => Enterprise Mobility landscape shows paradigms in EM ecosystem. It considers all the generic widely used components and entities. [meta_keywords] => [status] => PUBLISHED [featured] => 0 [created_at] => 2015-09-22 01:06:00 [updated_at] => 2019-11-15 08:00:26 ) [original:protected] => Array ( [id] => 19 [author_id] => 2 [category_id] => 1 [title] => Enterprise Mobility : Ecosystem and Landscape [seo_title] => Enterprise Mobility : Ecosystem and Landscape [excerpt] => Enterprise mobility ecosystem (EM ecosystem) is an aura of the enterprise in the light of mobiles. It helps to identify the surrounding entities and atmosphere actors for mobile insights. Knowledge of the EM ecosystem is the first step for reckoning of any mobile solution. [body] =>

In our previous blog in the blog series Enterprise Mobility, we have discussed its evolution and the need for it. In this blog, we will discuss enterprise mobility ecosystem and a little about its landscape.

An enterprise can be of small, mid or large size. Earlier, only large enterprises were considered to embrace well-defined catalysts in their execution cycle, due to cost and infrastructure overheads. However, over time, thought process and enterprise objectives have been evolved, and now business software systems are also used by SMEs (small-medium sized-enterprises), though the primary reasons might be a competition, customer satisfaction, popularity of smart devices, or cost-effective technology. Mobility offerings as a part of business roots have given innovative direction for effective and efficient execution at an enterprise’s workplace.

Enterprise mobility ecosystem (EM ecosystem) is an aura of the enterprise in the light of mobiles. It helps to identify the surrounding entities and atmosphere actors for mobile insights. Knowledge of the EM ecosystem is the first step for the reckoning of any mobile solution. The EM ecosystem can be classified into three levels broadly and they are enterprise domain, business core system, and mobile interface.

Enterprise Mobility Landscape:

Enterprise Mobility landscape shows paradigms in EM ecosystem. It considers all the generic widely used components and entities. Broadly it can be classified as needs and enablers. Needs are those entities which are required to be considered while designing enterprise mobility solutions. And enablers are additional enhancements or catalysts for mobility solutions.

Enterprise Resource Planning (ERP), Customer Relationship Management(CRM), Supply Chain Management (SCM), Field Service Management (FSM), Enterprise Social Platform (ESP), Enterprise Content Management (ECM), Business Intelligence (BI) tools are the needs of the enterprise, which are the mobile extension of enterprise systems, which are an imperative foundation of enterprise mobility solutions.

Enterprise Mobility : Ecosystem and Landscape2

Enablers are versatile tools, technologies, and frameworks which are used as enablers or catalysts to build enterprise mobility solutions. Enterprise Mobility Management (EMM), cross-platform mobile app development tool, Mobile Enterprise Application Platform (MEAP), Sync platforms, Mobile test automation tools, Mobile Device Management (MDM)/ Mobile Application Management (MAM), Enterprise App Store (EAS), Push notification gateways, Purpose-built devices, Mobile data protection/service tools act as catalyst to build enterprise mobility solutions.

In our next blog, in the same series “Enterprise Mobility,” we will introduce enterprise systems and several units present in it.

[image] => posts/July2018/6hXm2lwOhwFALf9CyBA0.jpg [slug] => enterprise-mobility-ecosystem-and-landscape [meta_description] => Enterprise Mobility landscape shows paradigms in EM ecosystem. It considers all the generic widely used components and entities. [meta_keywords] => [status] => PUBLISHED [featured] => 0 [created_at] => 2015-09-22 01:06:00 [updated_at] => 2019-11-15 08:00:26 [pivot_tag_id] => 10 [pivot_post_id] => 19 ) [changes:protected] => Array ( ) [casts:protected] => Array ( ) [dates:protected] => Array ( ) [dateFormat:protected] => [appends:protected] => Array ( ) [dispatchesEvents:protected] => Array ( ) [observables:protected] => Array ( ) [relations:protected] => Array ( [pivot] => Illuminate\Database\Eloquent\Relations\Pivot Object ( [pivotParent] => App\Tag Object *RECURSION* [foreignKey:protected] => tag_id [relatedKey:protected] => post_id [guarded:protected] => Array ( ) [connection:protected] => mysql [table:protected] => tags_to_posts [primaryKey:protected] => id [keyType:protected] => int [incrementing] => 1 [with:protected] => Array ( ) [withCount:protected] => Array ( ) [perPage:protected] => 15 [exists] => 1 [wasRecentlyCreated] => [attributes:protected] => Array ( [tag_id] => 10 [post_id] => 19 ) [original:protected] => Array ( [tag_id] => 10 [post_id] => 19 ) [changes:protected] => Array ( ) [casts:protected] => Array ( ) [dates:protected] => Array ( ) [dateFormat:protected] => [appends:protected] => Array ( ) [dispatchesEvents:protected] => Array ( ) [observables:protected] => Array ( ) [relations:protected] => Array ( ) [touches:protected] => Array ( ) [timestamps] => [hidden:protected] => Array ( ) [visible:protected] => Array ( ) [fillable:protected] => Array ( ) ) ) [touches:protected] => Array ( ) [timestamps] => 1 [hidden:protected] => Array ( ) [visible:protected] => Array ( ) [fillable:protected] => Array ( ) [guarded:protected] => Array ( [0] => * ) ) [12] => App\Post Object ( [connection:protected] => mysql [table:protected] => [primaryKey:protected] => id [keyType:protected] => int [incrementing] => 1 [with:protected] => Array ( ) [withCount:protected] => Array ( ) [perPage:protected] => 15 [exists] => 1 [wasRecentlyCreated] => [attributes:protected] => Array ( [id] => 22 [author_id] => 2 [category_id] => 1 [title] => Cloud based Services and Solutions [seo_title] => Cloud based Services and Solutions [excerpt] => Nearly all Fortune 500 companies have already adopted cloud solution services to cut-down costs and increase sales. Powerful IT professionals have commented on its inevitable dominance on Information Technology Industry in the coming years. [body] =>

Enterprise use of Cloud-Based Solutions is Zooming!

Cloud solutions are now a mainstream technology, and in much better shape than they were, two years ago. Proof? Nearly all Fortune 500 companies have already adopted cloud solution services to cut-down costs and increase sales. Powerful IT professionals have commented on its inevitable dominance of Information Technology Industry in the coming years.

Joe Weinman, Senior VP at Telx and author of Cloudonomics: The Business Value of Cloud Computing, says: “Ultimately, the cloud is the latest example of Schumpeterian creative destruction: creating wealth for those who exploit it, and leading to the demise of those that don’t.”

Vivek Kundra, former federal CIO of the United States has remarked: “Cloud computing is often far more secure than traditional computing because companies like Google and Amazon can attract and retain cyber-security personnel of a higher quality than many governmental agencies.”

“I don’t need a hard disk in my computer if I can get to the server faster… carrying around these non-connected computers is Byzantine by comparison.”Steve Jobs, late chairman of Apple (1997)

Furthermore, the surge in smart mobile devices and wireless networks are contributing to empowering Internet Cloud Service. Free cloud-based application, cloud-storage facilities, cloud-based editors in smart mobile devices, are encouraging users to embrace this technology. Open wireless networks, Free Wi-Fi hotspots and low-cost cellular networks are one of the major factors in making cloud-based services available 24/7.

Businesses Should Move their Work-Process to Cloud. There isn’t a Better Time!

Cloud based Services and Solutions

Availability of free cloud services and cloud storage services has motivated consumers to adopt this technology. As a result, more people are literate in cloud-technology!

Cloud-Based Field Workforce Management is the Next Big Thing!

Stay productive on the move with cloud-based field workforce management. Organizations with remote workforce need robust application to keep track of their operations away from the workplace – these include deliveries, sales, after-sales and more. They need to be updated in real-time with meetings, job-statuses and other operations in order to make informed decisions and address flaws, shortcomings within a short time. Conventional ways have been rendered inefficient due to increasing demand, workload, the spread of consumer base across vast geographies, increased competition and complexity of the process. In addition to increasing sales and giving more control to the top-heads, a cloud-enabled solution has fixed a number of management shortcomings, which were infeasible with conventional methods.

Here’s How:

  1. Integrated Functionalities in One Secure Application:
    Bring powerful features such as ‘CRM’ and ‘ERP’ to your finger-tip. Cloud service providers have harnessed the power of mobile-devices to bring a comprehensive range of integrated business functionalities of a full-fledged desktop software to a single app, without compromising its user-experience and convenience.

  2. Hassle-Free, Secure and Real-Time Connectivity:
  3. Automated Scheduling in a Flash!
    Highly scalable features make job-assigning and job-scheduling a piece-of-cake! These powerful support tools give complete visibility on the scope of fieldwork and facilitate managers to plan workflow accordingly.
  4. Cost-Effective and Convenient

Cloud-based services facilitate companies and organizations to efficiently carry-out business-functions across multiple devices from remote locations. Cloud service in comparison to in-house application delivers more flexibility and availability of functionalities to managers and work-force alike. Move business-functions to cloud and Improve productivity, increase sales and make job-processes work like clock-work.

 

Sources:

* Gartner, Inc. (http://goo.gl/3V3I6J)

** Salesforce, Google, Amazon Cloud Winners, Says Piper; Microsoft Straddles the Line | Barron’s (http://goo.gl/4wS4wV)

*** IT Consultants’ Insight on Business Technology | NSK Inc.(http://goo.gl/GG6gSR)

**** IT Consultants’ Insight on Business Technology | NSK Inc.(http://goo.gl/GG6gSR)

† Enterprise software spend to reach $620 billion in 2015: Forrester (http://goo.gl/i5MwFt)

‡ Cisco Global Cloud Index: Forecast and Methodology, 2013–2018 (http://goo.gl/OmBz3E)

[image] => posts/July2018/CW6Lnza35J8uTWrW13rH.jpg [slug] => cloud-based-services-and-solutions [meta_description] => Nearly all Fortune 500 companies have already adopted cloud solution services to cut-down costs and increase sales. [meta_keywords] => [status] => PUBLISHED [featured] => 0 [created_at] => 2015-09-05 01:30:00 [updated_at] => 2019-11-15 07:58:18 ) [original:protected] => Array ( [id] => 22 [author_id] => 2 [category_id] => 1 [title] => Cloud based Services and Solutions [seo_title] => Cloud based Services and Solutions [excerpt] => Nearly all Fortune 500 companies have already adopted cloud solution services to cut-down costs and increase sales. Powerful IT professionals have commented on its inevitable dominance on Information Technology Industry in the coming years. [body] =>

Enterprise use of Cloud-Based Solutions is Zooming!

Cloud solutions are now a mainstream technology, and in much better shape than they were, two years ago. Proof? Nearly all Fortune 500 companies have already adopted cloud solution services to cut-down costs and increase sales. Powerful IT professionals have commented on its inevitable dominance of Information Technology Industry in the coming years.

Joe Weinman, Senior VP at Telx and author of Cloudonomics: The Business Value of Cloud Computing, says: “Ultimately, the cloud is the latest example of Schumpeterian creative destruction: creating wealth for those who exploit it, and leading to the demise of those that don’t.”

Vivek Kundra, former federal CIO of the United States has remarked: “Cloud computing is often far more secure than traditional computing because companies like Google and Amazon can attract and retain cyber-security personnel of a higher quality than many governmental agencies.”

“I don’t need a hard disk in my computer if I can get to the server faster… carrying around these non-connected computers is Byzantine by comparison.”Steve Jobs, late chairman of Apple (1997)

Furthermore, the surge in smart mobile devices and wireless networks are contributing to empowering Internet Cloud Service. Free cloud-based application, cloud-storage facilities, cloud-based editors in smart mobile devices, are encouraging users to embrace this technology. Open wireless networks, Free Wi-Fi hotspots and low-cost cellular networks are one of the major factors in making cloud-based services available 24/7.

Businesses Should Move their Work-Process to Cloud. There isn’t a Better Time!

Cloud based Services and Solutions

Availability of free cloud services and cloud storage services has motivated consumers to adopt this technology. As a result, more people are literate in cloud-technology!

Cloud-Based Field Workforce Management is the Next Big Thing!

Stay productive on the move with cloud-based field workforce management. Organizations with remote workforce need robust application to keep track of their operations away from the workplace – these include deliveries, sales, after-sales and more. They need to be updated in real-time with meetings, job-statuses and other operations in order to make informed decisions and address flaws, shortcomings within a short time. Conventional ways have been rendered inefficient due to increasing demand, workload, the spread of consumer base across vast geographies, increased competition and complexity of the process. In addition to increasing sales and giving more control to the top-heads, a cloud-enabled solution has fixed a number of management shortcomings, which were infeasible with conventional methods.

Here’s How:

  1. Integrated Functionalities in One Secure Application:
    Bring powerful features such as ‘CRM’ and ‘ERP’ to your finger-tip. Cloud service providers have harnessed the power of mobile-devices to bring a comprehensive range of integrated business functionalities of a full-fledged desktop software to a single app, without compromising its user-experience and convenience.

  2. Hassle-Free, Secure and Real-Time Connectivity:
  3. Automated Scheduling in a Flash!
    Highly scalable features make job-assigning and job-scheduling a piece-of-cake! These powerful support tools give complete visibility on the scope of fieldwork and facilitate managers to plan workflow accordingly.
  4. Cost-Effective and Convenient

Cloud-based services facilitate companies and organizations to efficiently carry-out business-functions across multiple devices from remote locations. Cloud service in comparison to in-house application delivers more flexibility and availability of functionalities to managers and work-force alike. Move business-functions to cloud and Improve productivity, increase sales and make job-processes work like clock-work.

 

Sources:

* Gartner, Inc. (http://goo.gl/3V3I6J)

** Salesforce, Google, Amazon Cloud Winners, Says Piper; Microsoft Straddles the Line | Barron’s (http://goo.gl/4wS4wV)

*** IT Consultants’ Insight on Business Technology | NSK Inc.(http://goo.gl/GG6gSR)

**** IT Consultants’ Insight on Business Technology | NSK Inc.(http://goo.gl/GG6gSR)

† Enterprise software spend to reach $620 billion in 2015: Forrester (http://goo.gl/i5MwFt)

‡ Cisco Global Cloud Index: Forecast and Methodology, 2013–2018 (http://goo.gl/OmBz3E)

[image] => posts/July2018/CW6Lnza35J8uTWrW13rH.jpg [slug] => cloud-based-services-and-solutions [meta_description] => Nearly all Fortune 500 companies have already adopted cloud solution services to cut-down costs and increase sales. [meta_keywords] => [status] => PUBLISHED [featured] => 0 [created_at] => 2015-09-05 01:30:00 [updated_at] => 2019-11-15 07:58:18 [pivot_tag_id] => 10 [pivot_post_id] => 22 ) [changes:protected] => Array ( ) [casts:protected] => Array ( ) [dates:protected] => Array ( ) [dateFormat:protected] => [appends:protected] => Array ( ) [dispatchesEvents:protected] => Array ( ) [observables:protected] => Array ( ) [relations:protected] => Array ( [pivot] => Illuminate\Database\Eloquent\Relations\Pivot Object ( [pivotParent] => App\Tag Object *RECURSION* [foreignKey:protected] => tag_id [relatedKey:protected] => post_id [guarded:protected] => Array ( ) [connection:protected] => mysql [table:protected] => tags_to_posts [primaryKey:protected] => id [keyType:protected] => int [incrementing] => 1 [with:protected] => Array ( ) [withCount:protected] => Array ( ) [perPage:protected] => 15 [exists] => 1 [wasRecentlyCreated] => [attributes:protected] => Array ( [tag_id] => 10 [post_id] => 22 ) [original:protected] => Array ( [tag_id] => 10 [post_id] => 22 ) [changes:protected] => Array ( ) [casts:protected] => Array ( ) [dates:protected] => Array ( ) [dateFormat:protected] => [appends:protected] => Array ( ) [dispatchesEvents:protected] => Array ( ) [observables:protected] => Array ( ) [relations:protected] => Array ( ) [touches:protected] => Array ( ) [timestamps] => [hidden:protected] => Array ( ) [visible:protected] => Array ( ) [fillable:protected] => Array ( ) ) ) [touches:protected] => Array ( ) [timestamps] => 1 [hidden:protected] => Array ( ) [visible:protected] => Array ( ) [fillable:protected] => Array ( ) [guarded:protected] => Array ( [0] => * ) ) [13] => App\Post Object ( [connection:protected] => mysql [table:protected] => [primaryKey:protected] => id [keyType:protected] => int [incrementing] => 1 [with:protected] => Array ( ) [withCount:protected] => Array ( ) [perPage:protected] => 15 [exists] => 1 [wasRecentlyCreated] => [attributes:protected] => Array ( [id] => 23 [author_id] => 2 [category_id] => 1 [title] => Field Data Service Management software [seo_title] => Field Data Service Management software [excerpt] => When it comes to managing big field data, there’s hardly any better solution than a cloud-enabled mobile field service management software. Deliberately designed to bridge the gap between managers/decision-makers and field force, FarEye brings the whole company on the same page. [body] =>

Empower Remote Work-force with FarEye Field Service Management

Industries such as Logistics, E-commerce, Travel & Transport, employ a big chunk of their task-force to work in the field, who carry-out company’s flagship service. Often times, the team even works in other parts of the world. Such scenarios create management gray areas, where managers have no clue of the job status and possible risks. Field workers, on the other hand, have no clue how to fix those possible risks and of further assignments. Once, out on the field, the next strategy could only be planned after field force report back. However, this is not the case with companies who take advantage of FarEye – a field service management software.

When it comes to managing big field data, there’s hardly any better solution than a cloud-enabled mobile field service management software. Deliberately designed to bridge the gap between managers/decision-makers and field force, FarEye brings the whole company on the same page. This enables companies to fully optimize their field force; at the same time, give complete control of workflow to the managers. Furthermore, with mobile and cloud-enabled features, the software made all field data available at your fingertips, 24/7.

Insightful Statistics on Field Service Technology:

Empowering Service Industries: Top Field Service Management Software Benefits of FarEye

For Dispatchers:

For Remote Field work-force:

FarEye connects the dots of different aspects of field service management, thereby producing a cohesive and comprehensive picture of the workflow. It gives the competitive advantage a business needs to have an edge over its competitors. Today, FarEye has emerged to be one of the best field service management software, helping businesses from around the globe in improving their productivity, sales and ROI.

 

Sources:

* Field Technologies Magazine (http://goo.gl/MGgQrJ)

** RapidValue Solutions (http://goo.gl/ywaEyo)

*** RapidValue Solutions (http://goo.gl/ywaEyo)

**** SwiftMeap (http://goo.gl/lM125C)

† Field Technologies Magazine (http://goo.gl/MGgQrJ)

[image] => posts/July2018/kV4tlNZqB4Fa9xkRhwLJ.jpg [slug] => field-data-service-management-software [meta_description] => Deliberately designed to bridge the gap between managers/decision-makers and field force, FarEye brings the whole company on the same page. [meta_keywords] => [status] => PUBLISHED [featured] => 0 [created_at] => 2015-09-05 01:35:00 [updated_at] => 2019-11-15 07:58:32 ) [original:protected] => Array ( [id] => 23 [author_id] => 2 [category_id] => 1 [title] => Field Data Service Management software [seo_title] => Field Data Service Management software [excerpt] => When it comes to managing big field data, there’s hardly any better solution than a cloud-enabled mobile field service management software. Deliberately designed to bridge the gap between managers/decision-makers and field force, FarEye brings the whole company on the same page. [body] =>

Empower Remote Work-force with FarEye Field Service Management

Industries such as Logistics, E-commerce, Travel & Transport, employ a big chunk of their task-force to work in the field, who carry-out company’s flagship service. Often times, the team even works in other parts of the world. Such scenarios create management gray areas, where managers have no clue of the job status and possible risks. Field workers, on the other hand, have no clue how to fix those possible risks and of further assignments. Once, out on the field, the next strategy could only be planned after field force report back. However, this is not the case with companies who take advantage of FarEye – a field service management software.

When it comes to managing big field data, there’s hardly any better solution than a cloud-enabled mobile field service management software. Deliberately designed to bridge the gap between managers/decision-makers and field force, FarEye brings the whole company on the same page. This enables companies to fully optimize their field force; at the same time, give complete control of workflow to the managers. Furthermore, with mobile and cloud-enabled features, the software made all field data available at your fingertips, 24/7.

Insightful Statistics on Field Service Technology:

Empowering Service Industries: Top Field Service Management Software Benefits of FarEye

For Dispatchers:

For Remote Field work-force:

FarEye connects the dots of different aspects of field service management, thereby producing a cohesive and comprehensive picture of the workflow. It gives the competitive advantage a business needs to have an edge over its competitors. Today, FarEye has emerged to be one of the best field service management software, helping businesses from around the globe in improving their productivity, sales and ROI.

 

Sources:

* Field Technologies Magazine (http://goo.gl/MGgQrJ)

** RapidValue Solutions (http://goo.gl/ywaEyo)

*** RapidValue Solutions (http://goo.gl/ywaEyo)

**** SwiftMeap (http://goo.gl/lM125C)

† Field Technologies Magazine (http://goo.gl/MGgQrJ)

[image] => posts/July2018/kV4tlNZqB4Fa9xkRhwLJ.jpg [slug] => field-data-service-management-software [meta_description] => Deliberately designed to bridge the gap between managers/decision-makers and field force, FarEye brings the whole company on the same page. [meta_keywords] => [status] => PUBLISHED [featured] => 0 [created_at] => 2015-09-05 01:35:00 [updated_at] => 2019-11-15 07:58:32 [pivot_tag_id] => 10 [pivot_post_id] => 23 ) [changes:protected] => Array ( ) [casts:protected] => Array ( ) [dates:protected] => Array ( ) [dateFormat:protected] => [appends:protected] => Array ( ) [dispatchesEvents:protected] => Array ( ) [observables:protected] => Array ( ) [relations:protected] => Array ( [pivot] => Illuminate\Database\Eloquent\Relations\Pivot Object ( [pivotParent] => App\Tag Object *RECURSION* [foreignKey:protected] => tag_id [relatedKey:protected] => post_id [guarded:protected] => Array ( ) [connection:protected] => mysql [table:protected] => tags_to_posts [primaryKey:protected] => id [keyType:protected] => int [incrementing] => 1 [with:protected] => Array ( ) [withCount:protected] => Array ( ) [perPage:protected] => 15 [exists] => 1 [wasRecentlyCreated] => [attributes:protected] => Array ( [tag_id] => 10 [post_id] => 23 ) [original:protected] => Array ( [tag_id] => 10 [post_id] => 23 ) [changes:protected] => Array ( ) [casts:protected] => Array ( ) [dates:protected] => Array ( ) [dateFormat:protected] => [appends:protected] => Array ( ) [dispatchesEvents:protected] => Array ( ) [observables:protected] => Array ( ) [relations:protected] => Array ( ) [touches:protected] => Array ( ) [timestamps] => [hidden:protected] => Array ( ) [visible:protected] => Array ( ) [fillable:protected] => Array ( ) ) ) [touches:protected] => Array ( ) [timestamps] => 1 [hidden:protected] => Array ( ) [visible:protected] => Array ( ) [fillable:protected] => Array ( ) [guarded:protected] => Array ( [0] => * ) ) [14] => App\Post Object ( [connection:protected] => mysql [table:protected] => [primaryKey:protected] => id [keyType:protected] => int [incrementing] => 1 [with:protected] => Array ( ) [withCount:protected] => Array ( ) [perPage:protected] => 15 [exists] => 1 [wasRecentlyCreated] => [attributes:protected] => Array ( [id] => 25 [author_id] => 2 [category_id] => 1 [title] => Enterprise Systems – I [seo_title] => Enterprise Systems – I [excerpt] => An enterprise has several business units and systems at execution level. Acronyms like FSM -Field Service Management, CRM- Customer Service Management, SCM-Supply Chain Management, ERP – Enterprise Resource Planning, ESP- Enterprise Social Platform, ECM – Enterprise Content Management act as enterprise segments or systems. It’s difficult to exist in isolation for any system at enterprise. [body] =>

In our blog series on “Enterprise Mobility,” we have discussed on Enterprise Ecosystem and landscape. In the present blog, we shall know more about the segments present in an enterprise.

An enterprise has several business units and systems at the execution level. Acronyms like FSM -Field Service Management, CRM- Customer Service Management, SCM-Supply Chain Management, ERP – Enterprise Resource Planning, ESP- Enterprise Social Platform, ECM – Enterprise Content Management act as enterprise segments or systems. It’s difficult to exist in isolation for any system at the enterprise. Hence, it is very obvious to embrace some overlap of features, solutions, and services within the system. In this blog, we will see about FSM, CRM and SCM.

Field Service Management (FSM) :

Field service jobs are the area of complexity for enterprise as well as individuals. Field service schedule management, client interaction, and real-time task management are hectic and demanding. Field service lifecycle has a new appointment, assigning of resource, process/execute resource tracking, review/assess/feedback, close/complete flow, analytics report. Mobile-centric transformational solutions lead to an effective solution with better utilization of time and money for enterprises as well as individuals.

Field Service Management (FSM) is the solution or catalyst to entertain objectives of workforce optimizations for an enterprise. FSM solutions can affirm introductory features like workforce management, schedule management, support data on the move (online/offline), real-time statistics, location tracking, business intelligence, social network collaboration, payment gateway integration. Mobiles can be facilitators for data collection, user feedback, schedule, etc., as per desired FSM solution. With these features, Field Service Management solutions inherit benefits likewise increased efficiency, time-based routing, real-time analysis, and optimized cost/time.

Customer Relationship Management (CRM) :

One of the imperative needs of any enterprise is an efficient CRM. It is the system for enterprise customers’ management. The CRM system plays an important role to feed enterprise core motives. Basic objectives behind CRM systems are customer acquisition, retention, and migration with increased profitability. It primarily deals with sales, marketing, and the customer which are important entities for any business.

The CRM solution possess the following features but aren’t limited to: (1) Contact and account management (2) communication tracking (3) scheduling (4) sales automation, tracking, and forecasting (5) marketing automation (6) customer service (7) knowledge management

Customer engagement can be defined in three steps as below:

Here, Lead is a new identified person or company that can have potential to be an opportunity. Opportunity is the potential lead. It goes through versatile sales stages (proposal, quote, etc.) for selling a product or service. Account is engaged to lead with business relationships though it’s not necessary to initiate the purchase of any service or product yet.

Supply Chain Management (SCM) :

Enterprises manufacturing systems require solutions to deal with end-to-end cycles from supplier to consumer. SCM is all about managing the life cycle from supplier to consumer as per enterprise need. Goods supplier, product manufacturing, warehouses, transportation/distribution, and customers are the entities/parties involved with any supply chain management system. SCM has introduced versatile changes and innovations from time to time as per emerging technologies. Mobiles had introduced respectively optimized and innovative solutions to the SCM system of an enterprise.

The features are inventory management; worker management; controlling and tracking data, flow and locations; real-time schedule, notifications, and alerts; real-time information at different levels; logistics and reports.

Innovative SCM provides: reduced employee downtime, responsiveness to customers, control, and tracking of the overall system. Mobile apps with the location, map and adequate information help to optimize supply chain ecosystem.

In our next blog, we will be discussing Enterprise Resource Planning (ERP), Enterprise Social Platform (ESP), Enterprise Content Management (ECM).

[image] => posts/July2018/pbArOXynA9s3ujeHSqED.jpg [slug] => enterprise-systems-i [meta_description] => An enterprise has several business units and systems at the execution level. In this blog, we will see about FSM, CRM and SCM. [meta_keywords] => [status] => PUBLISHED [featured] => 0 [created_at] => 2015-09-10 01:45:00 [updated_at] => 2019-11-15 07:44:48 ) [original:protected] => Array ( [id] => 25 [author_id] => 2 [category_id] => 1 [title] => Enterprise Systems – I [seo_title] => Enterprise Systems – I [excerpt] => An enterprise has several business units and systems at execution level. Acronyms like FSM -Field Service Management, CRM- Customer Service Management, SCM-Supply Chain Management, ERP – Enterprise Resource Planning, ESP- Enterprise Social Platform, ECM – Enterprise Content Management act as enterprise segments or systems. It’s difficult to exist in isolation for any system at enterprise. [body] =>

In our blog series on “Enterprise Mobility,” we have discussed on Enterprise Ecosystem and landscape. In the present blog, we shall know more about the segments present in an enterprise.

An enterprise has several business units and systems at the execution level. Acronyms like FSM -Field Service Management, CRM- Customer Service Management, SCM-Supply Chain Management, ERP – Enterprise Resource Planning, ESP- Enterprise Social Platform, ECM – Enterprise Content Management act as enterprise segments or systems. It’s difficult to exist in isolation for any system at the enterprise. Hence, it is very obvious to embrace some overlap of features, solutions, and services within the system. In this blog, we will see about FSM, CRM and SCM.

Field Service Management (FSM) :

Field service jobs are the area of complexity for enterprise as well as individuals. Field service schedule management, client interaction, and real-time task management are hectic and demanding. Field service lifecycle has a new appointment, assigning of resource, process/execute resource tracking, review/assess/feedback, close/complete flow, analytics report. Mobile-centric transformational solutions lead to an effective solution with better utilization of time and money for enterprises as well as individuals.

Field Service Management (FSM) is the solution or catalyst to entertain objectives of workforce optimizations for an enterprise. FSM solutions can affirm introductory features like workforce management, schedule management, support data on the move (online/offline), real-time statistics, location tracking, business intelligence, social network collaboration, payment gateway integration. Mobiles can be facilitators for data collection, user feedback, schedule, etc., as per desired FSM solution. With these features, Field Service Management solutions inherit benefits likewise increased efficiency, time-based routing, real-time analysis, and optimized cost/time.

Customer Relationship Management (CRM) :

One of the imperative needs of any enterprise is an efficient CRM. It is the system for enterprise customers’ management. The CRM system plays an important role to feed enterprise core motives. Basic objectives behind CRM systems are customer acquisition, retention, and migration with increased profitability. It primarily deals with sales, marketing, and the customer which are important entities for any business.

The CRM solution possess the following features but aren’t limited to: (1) Contact and account management (2) communication tracking (3) scheduling (4) sales automation, tracking, and forecasting (5) marketing automation (6) customer service (7) knowledge management

Customer engagement can be defined in three steps as below:

Here, Lead is a new identified person or company that can have potential to be an opportunity. Opportunity is the potential lead. It goes through versatile sales stages (proposal, quote, etc.) for selling a product or service. Account is engaged to lead with business relationships though it’s not necessary to initiate the purchase of any service or product yet.

Supply Chain Management (SCM) :

Enterprises manufacturing systems require solutions to deal with end-to-end cycles from supplier to consumer. SCM is all about managing the life cycle from supplier to consumer as per enterprise need. Goods supplier, product manufacturing, warehouses, transportation/distribution, and customers are the entities/parties involved with any supply chain management system. SCM has introduced versatile changes and innovations from time to time as per emerging technologies. Mobiles had introduced respectively optimized and innovative solutions to the SCM system of an enterprise.

The features are inventory management; worker management; controlling and tracking data, flow and locations; real-time schedule, notifications, and alerts; real-time information at different levels; logistics and reports.

Innovative SCM provides: reduced employee downtime, responsiveness to customers, control, and tracking of the overall system. Mobile apps with the location, map and adequate information help to optimize supply chain ecosystem.

In our next blog, we will be discussing Enterprise Resource Planning (ERP), Enterprise Social Platform (ESP), Enterprise Content Management (ECM).

[image] => posts/July2018/pbArOXynA9s3ujeHSqED.jpg [slug] => enterprise-systems-i [meta_description] => An enterprise has several business units and systems at the execution level. In this blog, we will see about FSM, CRM and SCM. [meta_keywords] => [status] => PUBLISHED [featured] => 0 [created_at] => 2015-09-10 01:45:00 [updated_at] => 2019-11-15 07:44:48 [pivot_tag_id] => 10 [pivot_post_id] => 25 ) [changes:protected] => Array ( ) [casts:protected] => Array ( ) [dates:protected] => Array ( ) [dateFormat:protected] => [appends:protected] => Array ( ) [dispatchesEvents:protected] => Array ( ) [observables:protected] => Array ( ) [relations:protected] => Array ( [pivot] => Illuminate\Database\Eloquent\Relations\Pivot Object ( [pivotParent] => App\Tag Object *RECURSION* [foreignKey:protected] => tag_id [relatedKey:protected] => post_id [guarded:protected] => Array ( ) [connection:protected] => mysql [table:protected] => tags_to_posts [primaryKey:protected] => id [keyType:protected] => int [incrementing] => 1 [with:protected] => Array ( ) [withCount:protected] => Array ( ) [perPage:protected] => 15 [exists] => 1 [wasRecentlyCreated] => [attributes:protected] => Array ( [tag_id] => 10 [post_id] => 25 ) [original:protected] => Array ( [tag_id] => 10 [post_id] => 25 ) [changes:protected] => Array ( ) [casts:protected] => Array ( ) [dates:protected] => Array ( ) [dateFormat:protected] => [appends:protected] => Array ( ) [dispatchesEvents:protected] => Array ( ) [observables:protected] => Array ( ) [relations:protected] => Array ( ) [touches:protected] => Array ( ) [timestamps] => [hidden:protected] => Array ( ) [visible:protected] => Array ( ) [fillable:protected] => Array ( ) ) ) [touches:protected] => Array ( ) [timestamps] => 1 [hidden:protected] => Array ( ) [visible:protected] => Array ( ) [fillable:protected] => Array ( ) [guarded:protected] => Array ( [0] => * ) ) [15] => App\Post Object ( [connection:protected] => mysql [table:protected] => [primaryKey:protected] => id [keyType:protected] => int [incrementing] => 1 [with:protected] => Array ( ) [withCount:protected] => Array ( ) [perPage:protected] => 15 [exists] => 1 [wasRecentlyCreated] => [attributes:protected] => Array ( [id] => 26 [author_id] => 2 [category_id] => 1 [title] => Gamut of Cloud Service Models [seo_title] => Gamut of Cloud Service Models [excerpt] => SaaS is considered to be considerably more mature as a cloud offering than PaaS or IaaS. Even then, it is mainly Small & Medium Businesses that have adopted cloud services. [body] =>
X

Let us show you how you can get 25% more deliveries daily

In our blog series, cloud computing, we have discussed basics of cloud computing and top ten reasons why field workforce should be on the cloud. In this blog, we shall discuss various types of cloud service models.

In cloud computing, there is a spectrum of offering types. There are five commonly used categories:

The distinction between the five categories of the cloud offering is not necessarily clear-cut. In particular, the transition from IaaS to PaaS is a very gradual one. Out of the above services, IaaS, PaaS and SaaS are most frequently used services.

Platform-as-a-Service (PaaS): Instead of just offering applications over the Web in the form of Software-as-a-Service (SaaS), PaaS public cloud players are actually offering an entire Platform-as-a-Service (PaaS). In this model, it is the operational capability of the platform hosting that is of primary value here ( and that is how such platforms are typically billed). This has far-reaching implications to both the business models of PaaS vendors as well as their customers. Cloud capabilities can improve the productivity of your development test teams to roll out new applications and SOA services faster and reduce application backlog. PaaS saves costs by reducing upfront software licensing and infrastructure costs, and by reducing ongoing operational costs for development, testing, and hosting environments.

PaaS significantly improves development productivity by removing the challenges of integration with services such as database, middleware, web frameworks, security, and virtualization. Software development and delivery times are shortened since software development and testing are performed on a single PaaS platform. There is no need to maintain separate development and test environments. PaaS fosters collaboration among developers and also simplifies software project management. This is especially beneficial to enterprises that have outsourced their software development.

Software-as-a-Service (SaaS): SaaS saves costs by removing the effort of development, maintenance, and delivery of software; eliminating up-front software licensing and infrastructure costs; and reducing ongoing operational costs for support, maintenance, and administration.

The time to build and deploy a new service is much shorter than for traditional software development. By transferring the management and software support to a vendor, internal IT staff can focus more on higher-value activities. Applications that require extensive customization are not good candidates for SaaS. Typically, this includes most complex core business applications that will not be the best suit for SaaS. There are also issues involved in moving to SaaS.

There are also issues involved in moving to SaaS. Moving applications to the Internet cloud might require upgrades to the local network infrastructure to handle an increase in network bandwidth usage.

Infrastructure-as-a-Service (IaaS): IaaS saves costs by eliminating the need to over-provision computing resources to be able to handle peaks in demand. Resources dynamically scale up and down as required, reducing capital expenditure on infrastructure and ongoing operational costs for support, maintenance, and administration.

The time required to provision new infrastructure resources is reduced from typically months to just minutes- the time required to add the requirements to an online shopping cart, submit it and have it approved. IaaS platforms are generally open platforms, supporting a wide range of operating systems and frameworks. This minimizes the vendor lock-in.

SaaS is considered to be considerably more mature as a cloud offering than PaaS or IaaS. Even then, it is mainly Small & Medium Businesses that have adopted cloud services. Adoption by the larger enterprises is still extremely low. A perception of cloud services as a high-risk technology option has led the large organizations to restrict the use of cloud services to a limited number of projects. PaaS is a more sophisticated service platform and is still an emerging product. It will need to stabilize and mature before developers can use it for the extensive building of new SaaS applications.

[image] => posts/July2018/bfCRb3EOGoWra3AM0Piq.jpg [slug] => gamut-of-cloud-service-models [meta_description] => Gamut of Cloud Service Models [meta_keywords] => [status] => PUBLISHED [featured] => 0 [created_at] => 2015-09-01 01:47:00 [updated_at] => 2019-11-15 07:57:14 ) [original:protected] => Array ( [id] => 26 [author_id] => 2 [category_id] => 1 [title] => Gamut of Cloud Service Models [seo_title] => Gamut of Cloud Service Models [excerpt] => SaaS is considered to be considerably more mature as a cloud offering than PaaS or IaaS. Even then, it is mainly Small & Medium Businesses that have adopted cloud services. [body] =>
X

Let us show you how you can get 25% more deliveries daily

In our blog series, cloud computing, we have discussed basics of cloud computing and top ten reasons why field workforce should be on the cloud. In this blog, we shall discuss various types of cloud service models.

In cloud computing, there is a spectrum of offering types. There are five commonly used categories:

The distinction between the five categories of the cloud offering is not necessarily clear-cut. In particular, the transition from IaaS to PaaS is a very gradual one. Out of the above services, IaaS, PaaS and SaaS are most frequently used services.

Platform-as-a-Service (PaaS): Instead of just offering applications over the Web in the form of Software-as-a-Service (SaaS), PaaS public cloud players are actually offering an entire Platform-as-a-Service (PaaS). In this model, it is the operational capability of the platform hosting that is of primary value here ( and that is how such platforms are typically billed). This has far-reaching implications to both the business models of PaaS vendors as well as their customers. Cloud capabilities can improve the productivity of your development test teams to roll out new applications and SOA services faster and reduce application backlog. PaaS saves costs by reducing upfront software licensing and infrastructure costs, and by reducing ongoing operational costs for development, testing, and hosting environments.

PaaS significantly improves development productivity by removing the challenges of integration with services such as database, middleware, web frameworks, security, and virtualization. Software development and delivery times are shortened since software development and testing are performed on a single PaaS platform. There is no need to maintain separate development and test environments. PaaS fosters collaboration among developers and also simplifies software project management. This is especially beneficial to enterprises that have outsourced their software development.

Software-as-a-Service (SaaS): SaaS saves costs by removing the effort of development, maintenance, and delivery of software; eliminating up-front software licensing and infrastructure costs; and reducing ongoing operational costs for support, maintenance, and administration.

The time to build and deploy a new service is much shorter than for traditional software development. By transferring the management and software support to a vendor, internal IT staff can focus more on higher-value activities. Applications that require extensive customization are not good candidates for SaaS. Typically, this includes most complex core business applications that will not be the best suit for SaaS. There are also issues involved in moving to SaaS.

There are also issues involved in moving to SaaS. Moving applications to the Internet cloud might require upgrades to the local network infrastructure to handle an increase in network bandwidth usage.

Infrastructure-as-a-Service (IaaS): IaaS saves costs by eliminating the need to over-provision computing resources to be able to handle peaks in demand. Resources dynamically scale up and down as required, reducing capital expenditure on infrastructure and ongoing operational costs for support, maintenance, and administration.

The time required to provision new infrastructure resources is reduced from typically months to just minutes- the time required to add the requirements to an online shopping cart, submit it and have it approved. IaaS platforms are generally open platforms, supporting a wide range of operating systems and frameworks. This minimizes the vendor lock-in.

SaaS is considered to be considerably more mature as a cloud offering than PaaS or IaaS. Even then, it is mainly Small & Medium Businesses that have adopted cloud services. Adoption by the larger enterprises is still extremely low. A perception of cloud services as a high-risk technology option has led the large organizations to restrict the use of cloud services to a limited number of projects. PaaS is a more sophisticated service platform and is still an emerging product. It will need to stabilize and mature before developers can use it for the extensive building of new SaaS applications.

[image] => posts/July2018/bfCRb3EOGoWra3AM0Piq.jpg [slug] => gamut-of-cloud-service-models [meta_description] => Gamut of Cloud Service Models [meta_keywords] => [status] => PUBLISHED [featured] => 0 [created_at] => 2015-09-01 01:47:00 [updated_at] => 2019-11-15 07:57:14 [pivot_tag_id] => 10 [pivot_post_id] => 26 ) [changes:protected] => Array ( ) [casts:protected] => Array ( ) [dates:protected] => Array ( ) [dateFormat:protected] => [appends:protected] => Array ( ) [dispatchesEvents:protected] => Array ( ) [observables:protected] => Array ( ) [relations:protected] => Array ( [pivot] => Illuminate\Database\Eloquent\Relations\Pivot Object ( [pivotParent] => App\Tag Object *RECURSION* [foreignKey:protected] => tag_id [relatedKey:protected] => post_id [guarded:protected] => Array ( ) [connection:protected] => mysql [table:protected] => tags_to_posts [primaryKey:protected] => id [keyType:protected] => int [incrementing] => 1 [with:protected] => Array ( ) [withCount:protected] => Array ( ) [perPage:protected] => 15 [exists] => 1 [wasRecentlyCreated] => [attributes:protected] => Array ( [tag_id] => 10 [post_id] => 26 ) [original:protected] => Array ( [tag_id] => 10 [post_id] => 26 ) [changes:protected] => Array ( ) [casts:protected] => Array ( ) [dates:protected] => Array ( ) [dateFormat:protected] => [appends:protected] => Array ( ) [dispatchesEvents:protected] => Array ( ) [observables:protected] => Array ( ) [relations:protected] => Array ( ) [touches:protected] => Array ( ) [timestamps] => [hidden:protected] => Array ( ) [visible:protected] => Array ( ) [fillable:protected] => Array ( ) ) ) [touches:protected] => Array ( ) [timestamps] => 1 [hidden:protected] => Array ( ) [visible:protected] => Array ( ) [fillable:protected] => Array ( ) [guarded:protected] => Array ( [0] => * ) ) [16] => App\Post Object ( [connection:protected] => mysql [table:protected] => [primaryKey:protected] => id [keyType:protected] => int [incrementing] => 1 [with:protected] => Array ( ) [withCount:protected] => Array ( ) [perPage:protected] => 15 [exists] => 1 [wasRecentlyCreated] => [attributes:protected] => Array ( [id] => 27 [author_id] => 2 [category_id] => 1 [title] => Happy employee, Happy customer! [seo_title] => Happy employee, Happy customer! [excerpt] => Service employees are the brand. Employees truly “are the brand” and optimize the company image that each is attempting to create in the minds of its customers. Because contact employees represent the organisation and can directly influence customer satisfaction, they perform the role of marketers. For your employee to satisfy your customer it is important that he is satisfied. [body] =>

We are living in an era where “Customer is the King.” Customer service & customer experience matters the most today than ever. Because customers today have more choices and targeted customers are most valuable to the company, customer service receives a high priority within the company. With the increasing attitudinal change and increase in purchasing power along with penetration of mobile internet to search for more options, it is becoming important to satisfy the customer and retaining him in the present day world.

Happy employee, Happy customer!

Are you a service-oriented company? Then, know how your customers make up their minds:

Perceived service quality is a component of customer satisfaction. Service quality is a focused evaluation that reflects the customer’s perception of reliability, assurance, responsiveness, empathy and tangibles. Though it is influenced by perceptions of service quality, product quality, and price, as well as situational factors and personal factors, customers organize information about service quality in their minds based on these dimensions.

For a service-oriented company, customer experience depends on the speed & quality of the service. And for these companies, the field service guy is the only touch point. In a logistics company, it is the delivery guy, for an after-sales guy it is the field engineer. In many cases., your employee reflects the brand perception of your company. Usually, companies promise a good service, but for a customer to believe it; the field employee is the only person who can build it.

The brand perception depends on the field-service employees because :

Service employees are the brand. Employees truly “are the brand” and optimize the company image that each is attempting to create in the minds of its customers. Because contact employees represent the organization and can directly influence customer satisfaction, they perform the role of marketers. For your employee to satisfy your customer it is important that he is satisfied.

A happy employee makes your customer happy:

It is an underlying logic that employee satisfaction and loyalty to the customer satisfaction are interlinked. Unless service employees are happy in their jobs, customer satisfaction will be difficult to achieve. Thus., investing in the employee to improve the service parallels is as important as a direct investment in the improvement of a manufactured product. Even if the contract employee does not perform the service entirely, he or she may still personify the firm in the customer’s eyes.

In service-oriented industries, like Last-Mile-Delivery, Hyper-local, after-sales and field services your employee represents your brand and interacts with your customer. Here is where the promises are kept or broken by the firm’s employees. To make your employee deliver what you promised, equip him with the right tools to take a better decision.

Although the key to empowerment is going the employees the authority to make decisions, the employee needs knowledge and tools to be able to make these decisions. As we are discussing service -oriented companies let us look at the challenges of the field personnel which include., real-time coordination with the customer and the manager, admin work, locating customer addresses, cash-reconciliation at the end of the day.

Empower your field executive and make him happy and satisfied, to provide a better customer experience to your customer.

Transform the customer experience by empowering your employee with the right technology. Make him communicate your vision and speak for you.

A happy employee leads to a happy customer!

First published on: bit.ly/1jfTdQu  by Sri Varshini Kolavennu

[image] => posts/July2018/PgmfrFacQOAOOBv0xCQx.jpg [slug] => happy-employee-happy-customer! [meta_description] => Transform the customer experience by empowering your employee with the right technology. Make him communicate your vision and speak for you. [meta_keywords] => [status] => PUBLISHED [featured] => 0 [created_at] => 2015-10-10 04:27:00 [updated_at] => 2019-11-15 08:02:01 ) [original:protected] => Array ( [id] => 27 [author_id] => 2 [category_id] => 1 [title] => Happy employee, Happy customer! [seo_title] => Happy employee, Happy customer! [excerpt] => Service employees are the brand. Employees truly “are the brand” and optimize the company image that each is attempting to create in the minds of its customers. Because contact employees represent the organisation and can directly influence customer satisfaction, they perform the role of marketers. For your employee to satisfy your customer it is important that he is satisfied. [body] =>

We are living in an era where “Customer is the King.” Customer service & customer experience matters the most today than ever. Because customers today have more choices and targeted customers are most valuable to the company, customer service receives a high priority within the company. With the increasing attitudinal change and increase in purchasing power along with penetration of mobile internet to search for more options, it is becoming important to satisfy the customer and retaining him in the present day world.

Happy employee, Happy customer!

Are you a service-oriented company? Then, know how your customers make up their minds:

Perceived service quality is a component of customer satisfaction. Service quality is a focused evaluation that reflects the customer’s perception of reliability, assurance, responsiveness, empathy and tangibles. Though it is influenced by perceptions of service quality, product quality, and price, as well as situational factors and personal factors, customers organize information about service quality in their minds based on these dimensions.

For a service-oriented company, customer experience depends on the speed & quality of the service. And for these companies, the field service guy is the only touch point. In a logistics company, it is the delivery guy, for an after-sales guy it is the field engineer. In many cases., your employee reflects the brand perception of your company. Usually, companies promise a good service, but for a customer to believe it; the field employee is the only person who can build it.

The brand perception depends on the field-service employees because :

Service employees are the brand. Employees truly “are the brand” and optimize the company image that each is attempting to create in the minds of its customers. Because contact employees represent the organization and can directly influence customer satisfaction, they perform the role of marketers. For your employee to satisfy your customer it is important that he is satisfied.

A happy employee makes your customer happy:

It is an underlying logic that employee satisfaction and loyalty to the customer satisfaction are interlinked. Unless service employees are happy in their jobs, customer satisfaction will be difficult to achieve. Thus., investing in the employee to improve the service parallels is as important as a direct investment in the improvement of a manufactured product. Even if the contract employee does not perform the service entirely, he or she may still personify the firm in the customer’s eyes.

In service-oriented industries, like Last-Mile-Delivery, Hyper-local, after-sales and field services your employee represents your brand and interacts with your customer. Here is where the promises are kept or broken by the firm’s employees. To make your employee deliver what you promised, equip him with the right tools to take a better decision.

Although the key to empowerment is going the employees the authority to make decisions, the employee needs knowledge and tools to be able to make these decisions. As we are discussing service -oriented companies let us look at the challenges of the field personnel which include., real-time coordination with the customer and the manager, admin work, locating customer addresses, cash-reconciliation at the end of the day.

Empower your field executive and make him happy and satisfied, to provide a better customer experience to your customer.

Transform the customer experience by empowering your employee with the right technology. Make him communicate your vision and speak for you.

A happy employee leads to a happy customer!

First published on: bit.ly/1jfTdQu  by Sri Varshini Kolavennu

[image] => posts/July2018/PgmfrFacQOAOOBv0xCQx.jpg [slug] => happy-employee-happy-customer! [meta_description] => Transform the customer experience by empowering your employee with the right technology. Make him communicate your vision and speak for you. [meta_keywords] => [status] => PUBLISHED [featured] => 0 [created_at] => 2015-10-10 04:27:00 [updated_at] => 2019-11-15 08:02:01 [pivot_tag_id] => 10 [pivot_post_id] => 27 ) [changes:protected] => Array ( ) [casts:protected] => Array ( ) [dates:protected] => Array ( ) [dateFormat:protected] => [appends:protected] => Array ( ) [dispatchesEvents:protected] => Array ( ) [observables:protected] => Array ( ) [relations:protected] => Array ( [pivot] => Illuminate\Database\Eloquent\Relations\Pivot Object ( [pivotParent] => App\Tag Object *RECURSION* [foreignKey:protected] => tag_id [relatedKey:protected] => post_id [guarded:protected] => Array ( ) [connection:protected] => mysql [table:protected] => tags_to_posts [primaryKey:protected] => id [keyType:protected] => int [incrementing] => 1 [with:protected] => Array ( ) [withCount:protected] => Array ( ) [perPage:protected] => 15 [exists] => 1 [wasRecentlyCreated] => [attributes:protected] => Array ( [tag_id] => 10 [post_id] => 27 ) [original:protected] => Array ( [tag_id] => 10 [post_id] => 27 ) [changes:protected] => Array ( ) [casts:protected] => Array ( ) [dates:protected] => Array ( ) [dateFormat:protected] => [appends:protected] => Array ( ) [dispatchesEvents:protected] => Array ( ) [observables:protected] => Array ( ) [relations:protected] => Array ( ) [touches:protected] => Array ( ) [timestamps] => [hidden:protected] => Array ( ) [visible:protected] => Array ( ) [fillable:protected] => Array ( ) ) ) [touches:protected] => Array ( ) [timestamps] => 1 [hidden:protected] => Array ( ) [visible:protected] => Array ( ) [fillable:protected] => Array ( ) [guarded:protected] => Array ( [0] => * ) ) [17] => App\Post Object ( [connection:protected] => mysql [table:protected] => [primaryKey:protected] => id [keyType:protected] => int [incrementing] => 1 [with:protected] => Array ( ) [withCount:protected] => Array ( ) [perPage:protected] => 15 [exists] => 1 [wasRecentlyCreated] => [attributes:protected] => Array ( [id] => 28 [author_id] => 2 [category_id] => 1 [title] => Sales Force Automation - I [seo_title] => Sales Force Automation - I [excerpt] => An efficient sales force automation software helps in allowing leads to be allocated to representatives and account managers on the basis of nearby territory or product expertise. Salespeople follow the steps as if following a checklist, ensuring that all opportunities are handled consistently. [body] =>

For any organization, success lies in optimizing the productivity as it directly affects revenues and customer experience. Managing Salesforce has become a herculean task for organizations who employ large sales workforce. The challenges of organizations include: managing your field workforce and gaining transparency across field operations, time spent in non-revenue generating activities, inaccurate data, idle time in between the jobs, loss of huge consumer data, underutilization of resources and target group spread across geographies. 

With organizations facing the above challenge,s sales-force automation emerges as a competitive necessity which involves the application of technology to support sales people and their managers. Broadly, sales force automation enables members of sales teams to become more efficient and effective in their job roles. To keep it simple technology enables companies to collect, store, analyze, distribute and use customer-related data for sales purposes. Customer-related data like this is the key to customer orientation and the development of long-term mutually beneficial relationships with customers. 

Sales Force automation software from solutions providers enables sales representatives and their managers to manage sales pipelines, track contacts and configure products, among many other things.  It also provides reports for sales representatives and managers. It keeps sales representatives and managers aware of complete or pending activities by establishing to-do lists. It also helps in handling ad-hoc requests/ leads and monitoring progress. 

Sales Force Automation - I

An efficient sales force automation software helps in allowing leads to be allocated to representatives and account managers on the basis of nearby territory or product expertise. Salespeople follow the steps as if following a checklist, ensuring that all opportunities are handled consistently. Sales representatives can view their own opportunities linked to additional information such as contacts, activities, meeting stage, minutes of meeting, product proposals etc. Sales forecasting offer sales representatives and managers a number of qualitative and quantitative processes to help forecast sales revenues and close rates. 

Most sales force automation applications can generate a wide range of standard and customized reports which are useful to salespeople, sales managers and executive management. Customised dashboards ensure that people receive reports matched to their roles and responsibilities. Drill down capabilities mean that users can thoroughly investigate the reasons behind results in dashboard reports. Furthermore, dashboards can be integrated with third-party analytics to deliver deeper analysis of sales performance and problems. 

Benefits of Sales Force Automation :

The key benefits of sales force automation include improved customer relations, improved sales force productivity, increased sales revenue, market share growth, higher lead conversion rates, reduced cost of sales, more closing opportunities and improved profitability. These benefits appeal to differing sales force automation stakeholders: 

  1. Sales executive: shorter sales cycles, more closing opportunities, higher lead conversion rates
  2. Sales managers: improved salesperson productivity, improved customer relations, accurate reporting, reduced cost of sales

In addition to these measurable outcomes, there may be additional benefits such as less rework, more timely information and better quality management reports. 

Let us discuss how Sales Force Automation changes sales performance in the next blog.

[image] => posts/July2018/nO40rDHmp175taUaLBzf.jpg [slug] => sales-force-automation-i [meta_description] => Sales Force automation software from solutions providers enables sales representatives and their managers to manage sales pipelines, track contacts and configure products [meta_keywords] => [status] => PUBLISHED [featured] => 0 [created_at] => 2015-10-25 04:28:00 [updated_at] => 2019-11-15 08:02:18 ) [original:protected] => Array ( [id] => 28 [author_id] => 2 [category_id] => 1 [title] => Sales Force Automation - I [seo_title] => Sales Force Automation - I [excerpt] => An efficient sales force automation software helps in allowing leads to be allocated to representatives and account managers on the basis of nearby territory or product expertise. Salespeople follow the steps as if following a checklist, ensuring that all opportunities are handled consistently. [body] =>

For any organization, success lies in optimizing the productivity as it directly affects revenues and customer experience. Managing Salesforce has become a herculean task for organizations who employ large sales workforce. The challenges of organizations include: managing your field workforce and gaining transparency across field operations, time spent in non-revenue generating activities, inaccurate data, idle time in between the jobs, loss of huge consumer data, underutilization of resources and target group spread across geographies. 

With organizations facing the above challenge,s sales-force automation emerges as a competitive necessity which involves the application of technology to support sales people and their managers. Broadly, sales force automation enables members of sales teams to become more efficient and effective in their job roles. To keep it simple technology enables companies to collect, store, analyze, distribute and use customer-related data for sales purposes. Customer-related data like this is the key to customer orientation and the development of long-term mutually beneficial relationships with customers. 

Sales Force automation software from solutions providers enables sales representatives and their managers to manage sales pipelines, track contacts and configure products, among many other things.  It also provides reports for sales representatives and managers. It keeps sales representatives and managers aware of complete or pending activities by establishing to-do lists. It also helps in handling ad-hoc requests/ leads and monitoring progress. 

Sales Force Automation - I

An efficient sales force automation software helps in allowing leads to be allocated to representatives and account managers on the basis of nearby territory or product expertise. Salespeople follow the steps as if following a checklist, ensuring that all opportunities are handled consistently. Sales representatives can view their own opportunities linked to additional information such as contacts, activities, meeting stage, minutes of meeting, product proposals etc. Sales forecasting offer sales representatives and managers a number of qualitative and quantitative processes to help forecast sales revenues and close rates. 

Most sales force automation applications can generate a wide range of standard and customized reports which are useful to salespeople, sales managers and executive management. Customised dashboards ensure that people receive reports matched to their roles and responsibilities. Drill down capabilities mean that users can thoroughly investigate the reasons behind results in dashboard reports. Furthermore, dashboards can be integrated with third-party analytics to deliver deeper analysis of sales performance and problems. 

Benefits of Sales Force Automation :

The key benefits of sales force automation include improved customer relations, improved sales force productivity, increased sales revenue, market share growth, higher lead conversion rates, reduced cost of sales, more closing opportunities and improved profitability. These benefits appeal to differing sales force automation stakeholders: 

  1. Sales executive: shorter sales cycles, more closing opportunities, higher lead conversion rates
  2. Sales managers: improved salesperson productivity, improved customer relations, accurate reporting, reduced cost of sales

In addition to these measurable outcomes, there may be additional benefits such as less rework, more timely information and better quality management reports. 

Let us discuss how Sales Force Automation changes sales performance in the next blog.

[image] => posts/July2018/nO40rDHmp175taUaLBzf.jpg [slug] => sales-force-automation-i [meta_description] => Sales Force automation software from solutions providers enables sales representatives and their managers to manage sales pipelines, track contacts and configure products [meta_keywords] => [status] => PUBLISHED [featured] => 0 [created_at] => 2015-10-25 04:28:00 [updated_at] => 2019-11-15 08:02:18 [pivot_tag_id] => 10 [pivot_post_id] => 28 ) [changes:protected] => Array ( ) [casts:protected] => Array ( ) [dates:protected] => Array ( ) [dateFormat:protected] => [appends:protected] => Array ( ) [dispatchesEvents:protected] => Array ( ) [observables:protected] => Array ( ) [relations:protected] => Array ( [pivot] => Illuminate\Database\Eloquent\Relations\Pivot Object ( [pivotParent] => App\Tag Object *RECURSION* [foreignKey:protected] => tag_id [relatedKey:protected] => post_id [guarded:protected] => Array ( ) [connection:protected] => mysql [table:protected] => tags_to_posts [primaryKey:protected] => id [keyType:protected] => int [incrementing] => 1 [with:protected] => Array ( ) [withCount:protected] => Array ( ) [perPage:protected] => 15 [exists] => 1 [wasRecentlyCreated] => [attributes:protected] => Array ( [tag_id] => 10 [post_id] => 28 ) [original:protected] => Array ( [tag_id] => 10 [post_id] => 28 ) [changes:protected] => Array ( ) [casts:protected] => Array ( ) [dates:protected] => Array ( ) [dateFormat:protected] => [appends:protected] => Array ( ) [dispatchesEvents:protected] => Array ( ) [observables:protected] => Array ( ) [relations:protected] => Array ( ) [touches:protected] => Array ( ) [timestamps] => [hidden:protected] => Array ( ) [visible:protected] => Array ( ) [fillable:protected] => Array ( ) ) ) [touches:protected] => Array ( ) [timestamps] => 1 [hidden:protected] => Array ( ) [visible:protected] => Array ( ) [fillable:protected] => Array ( ) [guarded:protected] => Array ( [0] => * ) ) [18] => App\Post Object ( [connection:protected] => mysql [table:protected] => [primaryKey:protected] => id [keyType:protected] => int [incrementing] => 1 [with:protected] => Array ( ) [withCount:protected] => Array ( ) [perPage:protected] => 15 [exists] => 1 [wasRecentlyCreated] => [attributes:protected] => Array ( [id] => 29 [author_id] => 2 [category_id] => 1 [title] => #Bucketlist for the #enterprises, this New Year: #1 Better Service [seo_title] => #Bucketlist for the #enterprises, this New Year: #1 Better Service [excerpt] => With FarEye, managers can easily schedule and dispatch the field workforce, empower them with the right tools, field workforce and better service. [body] =>

New Year 2016 is dawning in few more days. On a personal level., everyone is making a bucket list from themselves but have you made your bucket list ready as an enterprise? FarEye is suggesting a bucket list for the enterprises for this New Year - 2016 and here we go. The first one on the list is to offer better service.

Better Service - Deliver More, Deliver Better

Enterprises strive to cut down costs and enhance customer experience. For this new year, we are bringing to you the bucket list that the enterprises must focus on. The first one being better service, enterprises strive to deliver the best service as promised. Promises made by service companies may raise customer expectations that serve as the standard against which customers assess service quality.  

To offer the best service and to take an edge it is important that the companies are using right technology and platforms that work hand-in-hand in helping them to deliver the best.

Offering the best service is a real challenge for service companies. Field Service Management (FSM) is the solution or catalyst to entertain objectives of workforce optimizations for an enterprise. Service intangibility, managing service promises and managing of customer expectations are the three things that are crucial for offering best service.

How is FarEye helping to provide the best service?

FarEye empowers the enterprises to provide the best service by automating the processes and the field workforce. It offers service to the service organizations and helps them to serve better. With FarEye., the managers can easily schedule and dispatch the field workforce, empower them with the right tools, field workforce and better service. This reduces the time lost due to admin work, finding customer addresses and generating reports. With every getting automated the workforce and the companies needn’t worry about the admin tasks and can easily deliver the best service in a very less time. 

 

[image] => posts/July2018/mTW9Z722aKmkOaRw3wGn.jpg [slug] => -bucketlist-for-the-enterprises-this-new-year-1-better-service [meta_description] => To offer the best service and to take an edge it is important that the companies are using right technology and platforms that work hand-in-hand in helping them to deliver the best. [meta_keywords] => [status] => PUBLISHED [featured] => 0 [created_at] => 2015-12-22 04:31:00 [updated_at] => 2019-11-15 08:02:33 ) [original:protected] => Array ( [id] => 29 [author_id] => 2 [category_id] => 1 [title] => #Bucketlist for the #enterprises, this New Year: #1 Better Service [seo_title] => #Bucketlist for the #enterprises, this New Year: #1 Better Service [excerpt] => With FarEye, managers can easily schedule and dispatch the field workforce, empower them with the right tools, field workforce and better service. [body] =>

New Year 2016 is dawning in few more days. On a personal level., everyone is making a bucket list from themselves but have you made your bucket list ready as an enterprise? FarEye is suggesting a bucket list for the enterprises for this New Year - 2016 and here we go. The first one on the list is to offer better service.

Better Service - Deliver More, Deliver Better

Enterprises strive to cut down costs and enhance customer experience. For this new year, we are bringing to you the bucket list that the enterprises must focus on. The first one being better service, enterprises strive to deliver the best service as promised. Promises made by service companies may raise customer expectations that serve as the standard against which customers assess service quality.  

To offer the best service and to take an edge it is important that the companies are using right technology and platforms that work hand-in-hand in helping them to deliver the best.

Offering the best service is a real challenge for service companies. Field Service Management (FSM) is the solution or catalyst to entertain objectives of workforce optimizations for an enterprise. Service intangibility, managing service promises and managing of customer expectations are the three things that are crucial for offering best service.

How is FarEye helping to provide the best service?

FarEye empowers the enterprises to provide the best service by automating the processes and the field workforce. It offers service to the service organizations and helps them to serve better. With FarEye., the managers can easily schedule and dispatch the field workforce, empower them with the right tools, field workforce and better service. This reduces the time lost due to admin work, finding customer addresses and generating reports. With every getting automated the workforce and the companies needn’t worry about the admin tasks and can easily deliver the best service in a very less time. 

 

[image] => posts/July2018/mTW9Z722aKmkOaRw3wGn.jpg [slug] => -bucketlist-for-the-enterprises-this-new-year-1-better-service [meta_description] => To offer the best service and to take an edge it is important that the companies are using right technology and platforms that work hand-in-hand in helping them to deliver the best. [meta_keywords] => [status] => PUBLISHED [featured] => 0 [created_at] => 2015-12-22 04:31:00 [updated_at] => 2019-11-15 08:02:33 [pivot_tag_id] => 10 [pivot_post_id] => 29 ) [changes:protected] => Array ( ) [casts:protected] => Array ( ) [dates:protected] => Array ( ) [dateFormat:protected] => [appends:protected] => Array ( ) [dispatchesEvents:protected] => Array ( ) [observables:protected] => Array ( ) [relations:protected] => Array ( [pivot] => Illuminate\Database\Eloquent\Relations\Pivot Object ( [pivotParent] => App\Tag Object *RECURSION* [foreignKey:protected] => tag_id [relatedKey:protected] => post_id [guarded:protected] => Array ( ) [connection:protected] => mysql [table:protected] => tags_to_posts [primaryKey:protected] => id [keyType:protected] => int [incrementing] => 1 [with:protected] => Array ( ) [withCount:protected] => Array ( ) [perPage:protected] => 15 [exists] => 1 [wasRecentlyCreated] => [attributes:protected] => Array ( [tag_id] => 10 [post_id] => 29 ) [original:protected] => Array ( [tag_id] => 10 [post_id] => 29 ) [changes:protected] => Array ( ) [casts:protected] => Array ( ) [dates:protected] => Array ( ) [dateFormat:protected] => [appends:protected] => Array ( ) [dispatchesEvents:protected] => Array ( ) [observables:protected] => Array ( ) [relations:protected] => Array ( ) [touches:protected] => Array ( ) [timestamps] => [hidden:protected] => Array ( ) [visible:protected] => Array ( ) [fillable:protected] => Array ( ) ) ) [touches:protected] => Array ( ) [timestamps] => 1 [hidden:protected] => Array ( ) [visible:protected] => Array ( ) [fillable:protected] => Array ( ) [guarded:protected] => Array ( [0] => * ) ) [19] => App\Post Object ( [connection:protected] => mysql [table:protected] => [primaryKey:protected] => id [keyType:protected] => int [incrementing] => 1 [with:protected] => Array ( ) [withCount:protected] => Array ( ) [perPage:protected] => 15 [exists] => 1 [wasRecentlyCreated] => [attributes:protected] => Array ( [id] => 30 [author_id] => 2 [category_id] => 1 [title] => Field Service Organization? Know how well you can manage your workforce. [seo_title] => Field Service Organization? Know how well you can manage your workforce [excerpt] => Field Service organizations can manage their operations better by automating the processes and field workforce. Planning day-to-day operations, implementing the strategies, measuring the performance and analyzing the operations on a daily basis helps analyzing the company approach in the wake of delivering a superior service. [body] =>

Field Service organizations have to deal with a huge number of customer requests that are spread across various geographies.  With companies focusing more on brand –building and better service delivery it is very important for service organizations to improve their operations and increase the quality of service. Adding to it is the rise of competition in the market, resulting in multiple options in front of the customer. To retain the customer and to increase the customer base, enterprises should strategize and implement a better field service management. 

Field Service organizations can manage their operations better by automating the processes and field workforce. Planning day-to-day operations, implementing the strategies, measuring the performance and analyzing the operations on a daily basis helps to analyze the company approach in the wake of delivering a superior service. The key elements of workforce management understand the workflow, efficiently scheduling the workforce, personalization of services to the customer, measuring the impact of field operations and reporting. 

Field Service Organization? Know how well you can manage your workforce.

Steps to understand and design the automated workflow

Workflow: Service organizations must establish the order in which tasks have to be performed. This is the first step in creating an automated workflow. Understanding the daily operations and standardizing few of the procedures helps in creating a better and organized operational workflow. The tasks include setting scheduling and dispatching of field jobs, allotting the run sheets/customer details to the field worker, helping him in reaching the customer easily and analyzing the entire operations. 

Impact of automated workflow on the field operations:

Scheduling & Dispatching: The customer base is spread across various geographies and so the customer base can be divided into many subsets based on the requirement, the proximity of the field worker, workload of the field executive, availability of the tools with the workforce etc. Effective scheduling & dispatching help in 

  1. Increasing the field workforce efficiency
  2. Increasing schedule accuracy
  3. Optimization of resource allocation
  4. Reduce customer response time

Impact of getting real-time updates from the field, analyzing the field operations, uberisation of workspace will be discussed in the next blog.

[image] => posts/July2018/kgczT0ZoVlp1d70iIF5V.jpg [slug] => field-service-organization-know-how-well-you-can-manage-your-workforce- [meta_description] => Field Service organizations can manage their operations better by automating the processes and field workforce. [meta_keywords] => [status] => PUBLISHED [featured] => 0 [created_at] => 2016-01-10 04:35:00 [updated_at] => 2019-11-15 08:02:50 ) [original:protected] => Array ( [id] => 30 [author_id] => 2 [category_id] => 1 [title] => Field Service Organization? Know how well you can manage your workforce. [seo_title] => Field Service Organization? Know how well you can manage your workforce [excerpt] => Field Service organizations can manage their operations better by automating the processes and field workforce. Planning day-to-day operations, implementing the strategies, measuring the performance and analyzing the operations on a daily basis helps analyzing the company approach in the wake of delivering a superior service. [body] =>

Field Service organizations have to deal with a huge number of customer requests that are spread across various geographies.  With companies focusing more on brand –building and better service delivery it is very important for service organizations to improve their operations and increase the quality of service. Adding to it is the rise of competition in the market, resulting in multiple options in front of the customer. To retain the customer and to increase the customer base, enterprises should strategize and implement a better field service management. 

Field Service organizations can manage their operations better by automating the processes and field workforce. Planning day-to-day operations, implementing the strategies, measuring the performance and analyzing the operations on a daily basis helps to analyze the company approach in the wake of delivering a superior service. The key elements of workforce management understand the workflow, efficiently scheduling the workforce, personalization of services to the customer, measuring the impact of field operations and reporting. 

Field Service Organization? Know how well you can manage your workforce.

Steps to understand and design the automated workflow

Workflow: Service organizations must establish the order in which tasks have to be performed. This is the first step in creating an automated workflow. Understanding the daily operations and standardizing few of the procedures helps in creating a better and organized operational workflow. The tasks include setting scheduling and dispatching of field jobs, allotting the run sheets/customer details to the field worker, helping him in reaching the customer easily and analyzing the entire operations. 

Impact of automated workflow on the field operations:

Scheduling & Dispatching: The customer base is spread across various geographies and so the customer base can be divided into many subsets based on the requirement, the proximity of the field worker, workload of the field executive, availability of the tools with the workforce etc. Effective scheduling & dispatching help in 

  1. Increasing the field workforce efficiency
  2. Increasing schedule accuracy
  3. Optimization of resource allocation
  4. Reduce customer response time

Impact of getting real-time updates from the field, analyzing the field operations, uberisation of workspace will be discussed in the next blog.

[image] => posts/July2018/kgczT0ZoVlp1d70iIF5V.jpg [slug] => field-service-organization-know-how-well-you-can-manage-your-workforce- [meta_description] => Field Service organizations can manage their operations better by automating the processes and field workforce. [meta_keywords] => [status] => PUBLISHED [featured] => 0 [created_at] => 2016-01-10 04:35:00 [updated_at] => 2019-11-15 08:02:50 [pivot_tag_id] => 10 [pivot_post_id] => 30 ) [changes:protected] => Array ( ) [casts:protected] => Array ( ) [dates:protected] => Array ( ) [dateFormat:protected] => [appends:protected] => Array ( ) [dispatchesEvents:protected] => Array ( ) [observables:protected] => Array ( ) [relations:protected] => Array ( [pivot] => Illuminate\Database\Eloquent\Relations\Pivot Object ( [pivotParent] => App\Tag Object *RECURSION* [foreignKey:protected] => tag_id [relatedKey:protected] => post_id [guarded:protected] => Array ( ) [connection:protected] => mysql [table:protected] => tags_to_posts [primaryKey:protected] => id [keyType:protected] => int [incrementing] => 1 [with:protected] => Array ( ) [withCount:protected] => Array ( ) [perPage:protected] => 15 [exists] => 1 [wasRecentlyCreated] => [attributes:protected] => Array ( [tag_id] => 10 [post_id] => 30 ) [original:protected] => Array ( [tag_id] => 10 [post_id] => 30 ) [changes:protected] => Array ( ) [casts:protected] => Array ( ) [dates:protected] => Array ( ) [dateFormat:protected] => [appends:protected] => Array ( ) [dispatchesEvents:protected] => Array ( ) [observables:protected] => Array ( ) [relations:protected] => Array ( ) [touches:protected] => Array ( ) [timestamps] => [hidden:protected] => Array ( ) [visible:protected] => Array ( ) [fillable:protected] => Array ( ) ) ) [touches:protected] => Array ( ) [timestamps] => 1 [hidden:protected] => Array ( ) [visible:protected] => Array ( ) [fillable:protected] => Array ( ) [guarded:protected] => Array ( [0] => * ) ) [20] => App\Post Object ( [connection:protected] => mysql [table:protected] => [primaryKey:protected] => id [keyType:protected] => int [incrementing] => 1 [with:protected] => Array ( ) [withCount:protected] => Array ( ) [perPage:protected] => 15 [exists] => 1 [wasRecentlyCreated] => [attributes:protected] => Array ( [id] => 31 [author_id] => 2 [category_id] => 1 [title] => #Happycustomer: Tackling Last Mile Challenges & keeping customer happy || Ecom Express [seo_title] => Tackling Last Mile Challenges & keeping customer happy [excerpt] => The Last Mile Delivery industry has been facing a plethora of challenges over the years. With the rising ecommerce and industry becoming very competitive, Logistics players are adapting to the new technologies to curb the challenges. Delivery Management have become crucial for Logistics players nowadays. [body] =>

The Last Mile Delivery industry has been facing a plethora of challenges over the years. With the rising ecommerce and industry becoming very competitive, Logistics players adapting to the new technologies to curb the challenges. Delivery Management has become crucial for Logistics players nowadays. We managed to have a word with Mr. Jaideep Singh, from Ecom Express about the challenges faced by them, and how they are catering the customer needs with superior customer experience.

#Happycustomer: Tackling Last Mile Challenges & keeping customer happy || Ecom Express

About Ecom Express:

Ecom Express is a dynamic service provider that caters exclusively to the growing e-commerce sector. They have a plethora of offerings including reverse logistics, cash on delivery, pre-paid amongst other value-added services. In a short span of 3 years, this company has contributed immensely to the growth of the Express Delivery and Transportation Industry in India and has reshaped the e-tailing distribution and delivery system in India.

Q: We all know that Ecom Express is riding high with success, we want to understand the challenges Ecom Express facing in the Last Mile?

A: The challenges faced by us are not specific only to our organization, but these are the challenges faced by the industry too. As there is no connectivity between the manager in the office and the field managers on the field., it is very difficult for the managers to track and understand what is going on the field. In Last Mile Delivery., there should be quick and continuous processing of data and processes. We were facing a 24-hour communication lag and this resulted in the delay of further processes.  

Challenges faced in Last Mile Delivery:

Q: How do you think that a Delivery Management Software will help solve the issue?

A: We thought a better Delivery Management Software will help us in balancing the need between workforce management and cost cutting, with increased flexibility and agility in balancing the field operations. Our business need was that there was no technology adoption and we lacked visibility in field operations.

A robust delivery management software helps increasing visibility in field operations as well as cost-cutting. 

Q: How is Delivery Management Software helping you?

A: A robust delivery management software took the delivery operations to the next level by automating the entire last mile delivery process. The daily job list is pushed to the delivery person. The application has pre-stored messages, numbers and job information that smoothens the operations for the delivery person on the field. The rider hands over the shipment, gets the customer acknowledgment- electronic signature, proof of delivery, collects cash and updates the status on the FarEye application. The manager in office is notified real time about the status of delivery and has real-time information about the delivery operations.

Q: How did it impact the operations?

A: Due to regular updates and real-time coordination between the delivery persons on the field and the organization there was a quick & smooth flow of processes. With this., the ecommerce companies will come to know their shipment status at any point in the day.

Statistics show that you can lose up to 35 % of your customers on the check-out page when delivery options are unclear.

We could see an increase in the number of job attempts. By automating our last mile., with the help of a robust delivery management software, we were able to eliminate the need to manually plan, schedule, tally cash and report the day’s work increasing the number of delivery attempts per day.

Q: Did you see any impact on the employee & customer satisfaction?

A: Yes! Of course! Employees were happy because their daily reporting and cash reconciliation reporting was made easy. They are automatically generated, so what the delivery person needs to do is just reaching the hub and hand over the cash. Reduction in reporting and wait time increased the work-life balance, keeping the employees satisfied.

A happy employee leads to a happy customer

By equipping our employee with the right tools and the right technology, he gets all the details of the customer. He needn’t call the customer for address and the entire service is made smoother and quicker.

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#HappyCustomer Series:

We are bringing to you Happycustomer series where the leaders will be speaking about how they are tackling industry challenges and keeping their customers happy.

Do you need some help in optimizing your supply chain? Just drop us a message; our consultant will get in touch with you.

[image] => posts/July2018/iYVIAj0TgEoo7xEeGPYq.jpg [slug] => -happycustomer-tackling-last-mile-challenges-and-keeping-customer-happy-ecom-express [meta_description] => #Happycustomer: Tackling Last Mile Challenges & keeping customer happy || Ecom Express [meta_keywords] => [status] => PUBLISHED [featured] => 0 [created_at] => 2016-01-15 05:00:00 [updated_at] => 2019-11-15 08:03:05 ) [original:protected] => Array ( [id] => 31 [author_id] => 2 [category_id] => 1 [title] => #Happycustomer: Tackling Last Mile Challenges & keeping customer happy || Ecom Express [seo_title] => Tackling Last Mile Challenges & keeping customer happy [excerpt] => The Last Mile Delivery industry has been facing a plethora of challenges over the years. With the rising ecommerce and industry becoming very competitive, Logistics players are adapting to the new technologies to curb the challenges. Delivery Management have become crucial for Logistics players nowadays. [body] =>

The Last Mile Delivery industry has been facing a plethora of challenges over the years. With the rising ecommerce and industry becoming very competitive, Logistics players adapting to the new technologies to curb the challenges. Delivery Management has become crucial for Logistics players nowadays. We managed to have a word with Mr. Jaideep Singh, from Ecom Express about the challenges faced by them, and how they are catering the customer needs with superior customer experience.

#Happycustomer: Tackling Last Mile Challenges & keeping customer happy || Ecom Express

About Ecom Express:

Ecom Express is a dynamic service provider that caters exclusively to the growing e-commerce sector. They have a plethora of offerings including reverse logistics, cash on delivery, pre-paid amongst other value-added services. In a short span of 3 years, this company has contributed immensely to the growth of the Express Delivery and Transportation Industry in India and has reshaped the e-tailing distribution and delivery system in India.

Q: We all know that Ecom Express is riding high with success, we want to understand the challenges Ecom Express facing in the Last Mile?

A: The challenges faced by us are not specific only to our organization, but these are the challenges faced by the industry too. As there is no connectivity between the manager in the office and the field managers on the field., it is very difficult for the managers to track and understand what is going on the field. In Last Mile Delivery., there should be quick and continuous processing of data and processes. We were facing a 24-hour communication lag and this resulted in the delay of further processes.  

Challenges faced in Last Mile Delivery:

Q: How do you think that a Delivery Management Software will help solve the issue?

A: We thought a better Delivery Management Software will help us in balancing the need between workforce management and cost cutting, with increased flexibility and agility in balancing the field operations. Our business need was that there was no technology adoption and we lacked visibility in field operations.

A robust delivery management software helps increasing visibility in field operations as well as cost-cutting. 

Q: How is Delivery Management Software helping you?

A: A robust delivery management software took the delivery operations to the next level by automating the entire last mile delivery process. The daily job list is pushed to the delivery person. The application has pre-stored messages, numbers and job information that smoothens the operations for the delivery person on the field. The rider hands over the shipment, gets the customer acknowledgment- electronic signature, proof of delivery, collects cash and updates the status on the FarEye application. The manager in office is notified real time about the status of delivery and has real-time information about the delivery operations.

Q: How did it impact the operations?

A: Due to regular updates and real-time coordination between the delivery persons on the field and the organization there was a quick & smooth flow of processes. With this., the ecommerce companies will come to know their shipment status at any point in the day.

Statistics show that you can lose up to 35 % of your customers on the check-out page when delivery options are unclear.

We could see an increase in the number of job attempts. By automating our last mile., with the help of a robust delivery management software, we were able to eliminate the need to manually plan, schedule, tally cash and report the day’s work increasing the number of delivery attempts per day.

Q: Did you see any impact on the employee & customer satisfaction?

A: Yes! Of course! Employees were happy because their daily reporting and cash reconciliation reporting was made easy. They are automatically generated, so what the delivery person needs to do is just reaching the hub and hand over the cash. Reduction in reporting and wait time increased the work-life balance, keeping the employees satisfied.

A happy employee leads to a happy customer

By equipping our employee with the right tools and the right technology, he gets all the details of the customer. He needn’t call the customer for address and the entire service is made smoother and quicker.

================

#HappyCustomer Series:

We are bringing to you Happycustomer series where the leaders will be speaking about how they are tackling industry challenges and keeping their customers happy.

Do you need some help in optimizing your supply chain? Just drop us a message; our consultant will get in touch with you.

[image] => posts/July2018/iYVIAj0TgEoo7xEeGPYq.jpg [slug] => -happycustomer-tackling-last-mile-challenges-and-keeping-customer-happy-ecom-express [meta_description] => #Happycustomer: Tackling Last Mile Challenges & keeping customer happy || Ecom Express [meta_keywords] => [status] => PUBLISHED [featured] => 0 [created_at] => 2016-01-15 05:00:00 [updated_at] => 2019-11-15 08:03:05 [pivot_tag_id] => 10 [pivot_post_id] => 31 ) [changes:protected] => Array ( ) [casts:protected] => Array ( ) [dates:protected] => Array ( ) [dateFormat:protected] => [appends:protected] => Array ( ) [dispatchesEvents:protected] => Array ( ) [observables:protected] => Array ( ) [relations:protected] => Array ( [pivot] => Illuminate\Database\Eloquent\Relations\Pivot Object ( [pivotParent] => App\Tag Object *RECURSION* [foreignKey:protected] => tag_id [relatedKey:protected] => post_id [guarded:protected] => Array ( ) [connection:protected] => mysql [table:protected] => tags_to_posts [primaryKey:protected] => id [keyType:protected] => int [incrementing] => 1 [with:protected] => Array ( ) [withCount:protected] => Array ( ) [perPage:protected] => 15 [exists] => 1 [wasRecentlyCreated] => [attributes:protected] => Array ( [tag_id] => 10 [post_id] => 31 ) [original:protected] => Array ( [tag_id] => 10 [post_id] => 31 ) [changes:protected] => Array ( ) [casts:protected] => Array ( ) [dates:protected] => Array ( ) [dateFormat:protected] => [appends:protected] => Array ( ) [dispatchesEvents:protected] => Array ( ) [observables:protected] => Array ( ) [relations:protected] => Array ( ) [touches:protected] => Array ( ) [timestamps] => [hidden:protected] => Array ( ) [visible:protected] => Array ( ) [fillable:protected] => Array ( ) ) ) [touches:protected] => Array ( ) [timestamps] => 1 [hidden:protected] => Array ( ) [visible:protected] => Array ( ) [fillable:protected] => Array ( ) [guarded:protected] => Array ( [0] => * ) ) [21] => App\Post Object ( [connection:protected] => mysql [table:protected] => [primaryKey:protected] => id [keyType:protected] => int [incrementing] => 1 [with:protected] => Array ( ) [withCount:protected] => Array ( ) [perPage:protected] => 15 [exists] => 1 [wasRecentlyCreated] => [attributes:protected] => Array ( [id] => 32 [author_id] => 2 [category_id] => 1 [title] => Why we love Analytics in Last Mile (And you should too!) [seo_title] => Why we love Analytics in Last Mile (And you should too!) [excerpt] => To have a deeper understanding of the operations and the analytical needs of service organisations it is important to know and answer your needs on a day-to-day basis, as well as on a long-term strategic level. [body] =>
X

Let us show you how you can get 25% more deliveries daily

Last Mile Delivery challenges deal with information & delay on one hand and huge data loss on the other hand. In today’s world, it is important to gain a cutting edge over the competitors. To have a deeper understanding of the operations and the analytical needs of service organizations it is important to know and answer your needs on a day-to-day basis, as well as on a long-term strategic level. The key to success for organizations seeking to take advantage of this opportunity is:

  1. Leverage all your current data and enrich it with new data sources
  2. Enforce data quality policies and leverage today’s best technology and people to support the policies
  3. Relentlessly seek opportunities to imbue your enterprise with fact-based decision making
  4. Embed your analytic insights throughout your organization

With the humongous amount of data generated it is important to understand what to do with it. Because the analytics are contextual, enterprises can build confidence in the analytics and trust will result in using analytic insights to trigger business events. By automatically triggering events, the friction in business will be greatly reduced. Algorithmic trading and supply chain optimization are just two typical examples where predictive analytics to proliferate in every facet of the business.

Analytics that can be done in the Last Mile is divided into four, namely: dashboard analytics, Heat Maps, Predictive Analytics, Reporting. These analytics provide an in-depth understanding of the operations on a day-to-day level.

Why we love Analytics in Last Mile (And you should too!)

Dashboard Analytics:

Dashboard delivers strategic value to service organizations by giving key performance metrics at a go. It helps to view real-time and historic data in the same dashboard to identify trends and areas of opportunity. Also, it helps in gaining a 360-degree view of what is going on the field.

360-degree view of what is going on the field

Predictive Analytics:

We believe that Predictive analytics gives a deeper understanding of the future outcomes with some degree of likelihood. Predictive analytics is an area that deals with extracting information from data and using it to predict trends and behavior patterns. With Predictive Analytics in the Last Mile Delivery., Logistics companies will be able to understand:

Where to open new hubs?

Where are customer requests spread?

New orders likely to come etc.

Heat Maps:

Heat Maps helps you in generating descriptive and predictive analytics that helps in understanding what happened in till now, what is likely to happen and helps you in analyzing and planning it on the field. With Heat Maps, you will have a clear view on:

Where to recruit more workforce

Where new hubs are to be created

Number of delivery requests

Digitalised Reporting:

Digitalized reports help in reducing the time taken in generating the run sheets & manual reports at the end of the day. Also., it helps in securing storage of data, easy retrieval and eliminates the time taken in handling admin work. Digitalised reports enhance the ability to provide accurate, timely and transparent responses.

Reduces admin work

Increases employee satisfaction

Auto-generated reports

These analytics helps the Logistics companies to analyze their operations and strengthen their last mile by measuring Key Performance Indicators (KPI), generating meaningful insights that help in making smart decisions.

[image] => posts/July2018/fZL6mJrWQYFmMgMQYxBV.jpg [slug] => why-we-love-analytics-in-last-mile-(and-you-should-too!) [meta_description] => In today’s world it is important to gain a cutting edge over the competitors. With the humongous amount of data generated it is important to understand what to do with it. [meta_keywords] => [status] => PUBLISHED [featured] => 0 [created_at] => 2016-01-23 05:01:00 [updated_at] => 2019-11-15 08:08:12 ) [original:protected] => Array ( [id] => 32 [author_id] => 2 [category_id] => 1 [title] => Why we love Analytics in Last Mile (And you should too!) [seo_title] => Why we love Analytics in Last Mile (And you should too!) [excerpt] => To have a deeper understanding of the operations and the analytical needs of service organisations it is important to know and answer your needs on a day-to-day basis, as well as on a long-term strategic level. [body] =>
X

Let us show you how you can get 25% more deliveries daily

Last Mile Delivery challenges deal with information & delay on one hand and huge data loss on the other hand. In today’s world, it is important to gain a cutting edge over the competitors. To have a deeper understanding of the operations and the analytical needs of service organizations it is important to know and answer your needs on a day-to-day basis, as well as on a long-term strategic level. The key to success for organizations seeking to take advantage of this opportunity is:

  1. Leverage all your current data and enrich it with new data sources
  2. Enforce data quality policies and leverage today’s best technology and people to support the policies
  3. Relentlessly seek opportunities to imbue your enterprise with fact-based decision making
  4. Embed your analytic insights throughout your organization

With the humongous amount of data generated it is important to understand what to do with it. Because the analytics are contextual, enterprises can build confidence in the analytics and trust will result in using analytic insights to trigger business events. By automatically triggering events, the friction in business will be greatly reduced. Algorithmic trading and supply chain optimization are just two typical examples where predictive analytics to proliferate in every facet of the business.

Analytics that can be done in the Last Mile is divided into four, namely: dashboard analytics, Heat Maps, Predictive Analytics, Reporting. These analytics provide an in-depth understanding of the operations on a day-to-day level.

Why we love Analytics in Last Mile (And you should too!)

Dashboard Analytics:

Dashboard delivers strategic value to service organizations by giving key performance metrics at a go. It helps to view real-time and historic data in the same dashboard to identify trends and areas of opportunity. Also, it helps in gaining a 360-degree view of what is going on the field.

360-degree view of what is going on the field

Predictive Analytics:

We believe that Predictive analytics gives a deeper understanding of the future outcomes with some degree of likelihood. Predictive analytics is an area that deals with extracting information from data and using it to predict trends and behavior patterns. With Predictive Analytics in the Last Mile Delivery., Logistics companies will be able to understand:

Where to open new hubs?

Where are customer requests spread?

New orders likely to come etc.

Heat Maps:

Heat Maps helps you in generating descriptive and predictive analytics that helps in understanding what happened in till now, what is likely to happen and helps you in analyzing and planning it on the field. With Heat Maps, you will have a clear view on:

Where to recruit more workforce

Where new hubs are to be created

Number of delivery requests

Digitalised Reporting:

Digitalized reports help in reducing the time taken in generating the run sheets & manual reports at the end of the day. Also., it helps in securing storage of data, easy retrieval and eliminates the time taken in handling admin work. Digitalised reports enhance the ability to provide accurate, timely and transparent responses.

Reduces admin work

Increases employee satisfaction

Auto-generated reports

These analytics helps the Logistics companies to analyze their operations and strengthen their last mile by measuring Key Performance Indicators (KPI), generating meaningful insights that help in making smart decisions.

[image] => posts/July2018/fZL6mJrWQYFmMgMQYxBV.jpg [slug] => why-we-love-analytics-in-last-mile-(and-you-should-too!) [meta_description] => In today’s world it is important to gain a cutting edge over the competitors. With the humongous amount of data generated it is important to understand what to do with it. [meta_keywords] => [status] => PUBLISHED [featured] => 0 [created_at] => 2016-01-23 05:01:00 [updated_at] => 2019-11-15 08:08:12 [pivot_tag_id] => 10 [pivot_post_id] => 32 ) [changes:protected] => Array ( ) [casts:protected] => Array ( ) [dates:protected] => Array ( ) [dateFormat:protected] => [appends:protected] => Array ( ) [dispatchesEvents:protected] => Array ( ) [observables:protected] => Array ( ) [relations:protected] => Array ( [pivot] => Illuminate\Database\Eloquent\Relations\Pivot Object ( [pivotParent] => App\Tag Object *RECURSION* [foreignKey:protected] => tag_id [relatedKey:protected] => post_id [guarded:protected] => Array ( ) [connection:protected] => mysql [table:protected] => tags_to_posts [primaryKey:protected] => id [keyType:protected] => int [incrementing] => 1 [with:protected] => Array ( ) [withCount:protected] => Array ( ) [perPage:protected] => 15 [exists] => 1 [wasRecentlyCreated] => [attributes:protected] => Array ( [tag_id] => 10 [post_id] => 32 ) [original:protected] => Array ( [tag_id] => 10 [post_id] => 32 ) [changes:protected] => Array ( ) [casts:protected] => Array ( ) [dates:protected] => Array ( ) [dateFormat:protected] => [appends:protected] => Array ( ) [dispatchesEvents:protected] => Array ( ) [observables:protected] => Array ( ) [relations:protected] => Array ( ) [touches:protected] => Array ( ) [timestamps] => [hidden:protected] => Array ( ) [visible:protected] => Array ( ) [fillable:protected] => Array ( ) ) ) [touches:protected] => Array ( ) [timestamps] => 1 [hidden:protected] => Array ( ) [visible:protected] => Array ( ) [fillable:protected] => Array ( ) [guarded:protected] => Array ( [0] => * ) ) [22] => App\Post Object ( [connection:protected] => mysql [table:protected] => [primaryKey:protected] => id [keyType:protected] => int [incrementing] => 1 [with:protected] => Array ( ) [withCount:protected] => Array ( ) [perPage:protected] => 15 [exists] => 1 [wasRecentlyCreated] => [attributes:protected] => Array ( [id] => 33 [author_id] => 2 [category_id] => 1 [title] => Mobility Solution helps Bajaj Capital in increasing their customer visits: #Happycustomers [seo_title] => Mobility Solution helps Bajaj Capital in increasing their customer visits [excerpt] => In our #HappyCustomers Series., we bring to you the success story of Bajaj Capital who deployed Mobility Solution for their sales executives. [body] =>

In our #HappyCustomers Series., we bring to you the success story of Bajaj Capital who deployed Mobility Solution for their sales executives. With the changing consumer demands and the rising cost of operations, Financial institutions are investing in technology and reaping the benefits of mobility solutions. A configurable mobile application helps in streamlining the field operations, save information on the field and identifying new customers.

We happened to have a word Mr. Rachit Mongia, Executive Vice President at Bajaj Capital Insurance Broking Limited & Mr. Jolly Asija, Vice President-Customer Services. Here is the gist of the conversation we had with them.

About the Company:

Bajaj Capital Limited ("Bajaj Capital") is India's premier "Investment Services" Company, with nearly 50 years of experience in helping people protect and grow their wealth. We've helped to create more millionaires than any other firm in India. But it's our deep personal relationships with clients that truly sets us apart. No other firm can match the depth of our experience and our dedication to personal service. The markets may fluctuate, but our dependability never does. BCIBL has been in the insurance broking business since 2004 providing a wide range of insurance products to over 6 lakh clients. BCIBL ensures the maximum level of client satisfaction by providing them with correct information about every insurance product combined with an emphasis on specialized advisory on any type of insurance solutions throughout leading to higher financial security. The collection process is the backbone of BCIBL. This involves the collection of KYC documents, money collection & ECS. An efficient collection process helps in customer acquisition and customer retention.

Q: Hey Rachit, we would love to know about the core objective of your business?

A: The motto of our business is: giving the right advice to the people, showing them right choices and right insurance policies they should take for their families for a better future.

Q: How do you see the change in investment now and then?

A: In terms of investment options there has been a change in the various options available. Initially, there were very limited options to invest, but now the investment options have increased. Also., now people have more options to spend money, they don’t know where to invest and how to save money. Overall, the money that has to be saved is decreased.

Q: Hmm, I agree. So, Mr. Jolly how do you see the shift in customer centricity?

A: Previously clients used to come and take the policies from business houses like us. Now., we go to the client and show them the multiple options they have in front of them. Then the customers choose from them. The customer today has become so demanding, he doesn’t want to come outside, he wants to do everything online or do it on mobile.

Q: How do Field Sales go in your organization?

A: KYC documentation is a critical part of Bajaj Capital’s business practice, typically relies heavily on paperwork/admin work. Over time the amount of time on this spent has activity has increased with the expanding business and with the increase in the number of customers.

Challenges faced during documentation:

Errors in manual inputs,

Ineligible data,

Poor carbon copy impression quality.

Q: What other challenges did Bajaj Capital face?

A: Other than KYC documentation we have money collection and ECS collection. We have a large field collection team, comprising field or sales personnel and collection managers, spread across various geographies. There were many operational inefficiencies in the day-to-day operations and there was no transparency in the field operations and this resulted in rising cost of operations.

Q: How do you think technology like us FarEye helps you in managing your field operations?

A: Our customer base is spread across various geographies, it is very difficult for us to keep a track on each and every sales executive. Technology is the only way forward to meet the customer's demand. To execute faster than what clients expect it to be and delight him., business houses like us need a robust technology that connects us with our customer better. Company’s like FarEye are the game-changers that help legacy businesses like us to adapt to the changing consumer behavior.

Business houses like us need a robust technology that connects us with our customer better

Q: Do you think a mobility solution has helped you in streamlining the operations?

A: Yes, of course! With a configurable Mobile Solution, we could optimize the day of runners. With Far-Eye, the sales executive can immediately save the data of the customer on the field. Also., with automated scheduling and dispatching of follow-ups to the mobile workforce and with customer information handy the entire sales process is made smoother and quicker. The previous meeting information is pushed from CRM and this helps the sales executive to be prepared according to the customer requirement. By automation of the sales process, the effective sales time increased.

Average increase of 75% in the number of collections per runner per day.

Q: Mr. Rachit, How did the solution help the backend office?

A: With the mobile solution, geo-tagging provides the exact location of the field employee allowing the backend office to find out the location of the client, and whether the sales executive have actually visited the location or not. By keeping a regular check on the field operations, and reducing the time spent on the roads by each executive, we ensured that the executive visited the customer as promised and on-time.

Q: Other than streamlining the operations and reaching the customers on time., were you able to analyze the customer expectations and make the changes accordingly?

A: Mr. Jolly: With the immediate feedback systems, we were able to hear the voice of the customer and make the processes more customer-centric. We regularly check and analyze the feedback on our service and make changes accordingly. Previously, we didn't concentrate much on collecting feedback and hearing to customer concerns.

Only 35% of the customers go online and give feedback.

Q: How important it is to invest in technology?

A: Bajaj Capital is committed to serving customers with better policies and services. We are innovative and pioneering the independent leading solutions.  To do so, we invested in technologies that could solve these problems with field workforce and the managers.

Q: Investments in the financial technology in the Asia-Pacific region have grown four-fold in the first nine months of 2015 compared with the entire 2014, according to a report by global consultancy firm Accenture Plc. Business houses in Financial sector are now--days are investing a lot in technology. How do you see the rise of FinTech in the recent times?

A: Mr. Jolly: Today, financial services companies are waking up to the vast opportunities created by the wake of FinTech. Technology is the only way forward and company’s like FarEye are the game-changers. To meet the consumer’s demands while keeping the costs intact, financial services institutions are embracing cloud & mobile technologies to fundamentally redefine their business and operational models.

Want to be a part of #Happycustomers series? Then drop a message here: http://bit.ly/1PeRweA; We shall feature you too :)

[image] => posts/July2018/C31nNBLGUM1XkdgAnsOz.jpg [slug] => mobility-solution-helps-bajaj-capital-in-increasing-their-customer-visits-happycustomers [meta_description] => In our #HappyCustomers Series., we bring to you the success story of Bajaj Capital who deployed Mobility Solution for their sales executives. [meta_keywords] => [status] => PUBLISHED [featured] => 0 [created_at] => 2016-01-29 05:27:00 [updated_at] => 2019-11-15 08:08:26 ) [original:protected] => Array ( [id] => 33 [author_id] => 2 [category_id] => 1 [title] => Mobility Solution helps Bajaj Capital in increasing their customer visits: #Happycustomers [seo_title] => Mobility Solution helps Bajaj Capital in increasing their customer visits [excerpt] => In our #HappyCustomers Series., we bring to you the success story of Bajaj Capital who deployed Mobility Solution for their sales executives. [body] =>

In our #HappyCustomers Series., we bring to you the success story of Bajaj Capital who deployed Mobility Solution for their sales executives. With the changing consumer demands and the rising cost of operations, Financial institutions are investing in technology and reaping the benefits of mobility solutions. A configurable mobile application helps in streamlining the field operations, save information on the field and identifying new customers.

We happened to have a word Mr. Rachit Mongia, Executive Vice President at Bajaj Capital Insurance Broking Limited & Mr. Jolly Asija, Vice President-Customer Services. Here is the gist of the conversation we had with them.

About the Company:

Bajaj Capital Limited ("Bajaj Capital") is India's premier "Investment Services" Company, with nearly 50 years of experience in helping people protect and grow their wealth. We've helped to create more millionaires than any other firm in India. But it's our deep personal relationships with clients that truly sets us apart. No other firm can match the depth of our experience and our dedication to personal service. The markets may fluctuate, but our dependability never does. BCIBL has been in the insurance broking business since 2004 providing a wide range of insurance products to over 6 lakh clients. BCIBL ensures the maximum level of client satisfaction by providing them with correct information about every insurance product combined with an emphasis on specialized advisory on any type of insurance solutions throughout leading to higher financial security. The collection process is the backbone of BCIBL. This involves the collection of KYC documents, money collection & ECS. An efficient collection process helps in customer acquisition and customer retention.

Q: Hey Rachit, we would love to know about the core objective of your business?

A: The motto of our business is: giving the right advice to the people, showing them right choices and right insurance policies they should take for their families for a better future.

Q: How do you see the change in investment now and then?

A: In terms of investment options there has been a change in the various options available. Initially, there were very limited options to invest, but now the investment options have increased. Also., now people have more options to spend money, they don’t know where to invest and how to save money. Overall, the money that has to be saved is decreased.

Q: Hmm, I agree. So, Mr. Jolly how do you see the shift in customer centricity?

A: Previously clients used to come and take the policies from business houses like us. Now., we go to the client and show them the multiple options they have in front of them. Then the customers choose from them. The customer today has become so demanding, he doesn’t want to come outside, he wants to do everything online or do it on mobile.

Q: How do Field Sales go in your organization?

A: KYC documentation is a critical part of Bajaj Capital’s business practice, typically relies heavily on paperwork/admin work. Over time the amount of time on this spent has activity has increased with the expanding business and with the increase in the number of customers.

Challenges faced during documentation:

Errors in manual inputs,

Ineligible data,

Poor carbon copy impression quality.

Q: What other challenges did Bajaj Capital face?

A: Other than KYC documentation we have money collection and ECS collection. We have a large field collection team, comprising field or sales personnel and collection managers, spread across various geographies. There were many operational inefficiencies in the day-to-day operations and there was no transparency in the field operations and this resulted in rising cost of operations.

Q: How do you think technology like us FarEye helps you in managing your field operations?

A: Our customer base is spread across various geographies, it is very difficult for us to keep a track on each and every sales executive. Technology is the only way forward to meet the customer's demand. To execute faster than what clients expect it to be and delight him., business houses like us need a robust technology that connects us with our customer better. Company’s like FarEye are the game-changers that help legacy businesses like us to adapt to the changing consumer behavior.

Business houses like us need a robust technology that connects us with our customer better

Q: Do you think a mobility solution has helped you in streamlining the operations?

A: Yes, of course! With a configurable Mobile Solution, we could optimize the day of runners. With Far-Eye, the sales executive can immediately save the data of the customer on the field. Also., with automated scheduling and dispatching of follow-ups to the mobile workforce and with customer information handy the entire sales process is made smoother and quicker. The previous meeting information is pushed from CRM and this helps the sales executive to be prepared according to the customer requirement. By automation of the sales process, the effective sales time increased.

Average increase of 75% in the number of collections per runner per day.

Q: Mr. Rachit, How did the solution help the backend office?

A: With the mobile solution, geo-tagging provides the exact location of the field employee allowing the backend office to find out the location of the client, and whether the sales executive have actually visited the location or not. By keeping a regular check on the field operations, and reducing the time spent on the roads by each executive, we ensured that the executive visited the customer as promised and on-time.

Q: Other than streamlining the operations and reaching the customers on time., were you able to analyze the customer expectations and make the changes accordingly?

A: Mr. Jolly: With the immediate feedback systems, we were able to hear the voice of the customer and make the processes more customer-centric. We regularly check and analyze the feedback on our service and make changes accordingly. Previously, we didn't concentrate much on collecting feedback and hearing to customer concerns.

Only 35% of the customers go online and give feedback.

Q: How important it is to invest in technology?

A: Bajaj Capital is committed to serving customers with better policies and services. We are innovative and pioneering the independent leading solutions.  To do so, we invested in technologies that could solve these problems with field workforce and the managers.

Q: Investments in the financial technology in the Asia-Pacific region have grown four-fold in the first nine months of 2015 compared with the entire 2014, according to a report by global consultancy firm Accenture Plc. Business houses in Financial sector are now--days are investing a lot in technology. How do you see the rise of FinTech in the recent times?

A: Mr. Jolly: Today, financial services companies are waking up to the vast opportunities created by the wake of FinTech. Technology is the only way forward and company’s like FarEye are the game-changers. To meet the consumer’s demands while keeping the costs intact, financial services institutions are embracing cloud & mobile technologies to fundamentally redefine their business and operational models.

Want to be a part of #Happycustomers series? Then drop a message here: http://bit.ly/1PeRweA; We shall feature you too :)

[image] => posts/July2018/C31nNBLGUM1XkdgAnsOz.jpg [slug] => mobility-solution-helps-bajaj-capital-in-increasing-their-customer-visits-happycustomers [meta_description] => In our #HappyCustomers Series., we bring to you the success story of Bajaj Capital who deployed Mobility Solution for their sales executives. [meta_keywords] => [status] => PUBLISHED [featured] => 0 [created_at] => 2016-01-29 05:27:00 [updated_at] => 2019-11-15 08:08:26 [pivot_tag_id] => 10 [pivot_post_id] => 33 ) [changes:protected] => Array ( ) [casts:protected] => Array ( ) [dates:protected] => Array ( ) [dateFormat:protected] => [appends:protected] => Array ( ) [dispatchesEvents:protected] => Array ( ) [observables:protected] => Array ( ) [relations:protected] => Array ( [pivot] => Illuminate\Database\Eloquent\Relations\Pivot Object ( [pivotParent] => App\Tag Object *RECURSION* [foreignKey:protected] => tag_id [relatedKey:protected] => post_id [guarded:protected] => Array ( ) [connection:protected] => mysql [table:protected] => tags_to_posts [primaryKey:protected] => id [keyType:protected] => int [incrementing] => 1 [with:protected] => Array ( ) [withCount:protected] => Array ( ) [perPage:protected] => 15 [exists] => 1 [wasRecentlyCreated] => [attributes:protected] => Array ( [tag_id] => 10 [post_id] => 33 ) [original:protected] => Array ( [tag_id] => 10 [post_id] => 33 ) [changes:protected] => Array ( ) [casts:protected] => Array ( ) [dates:protected] => Array ( ) [dateFormat:protected] => [appends:protected] => Array ( ) [dispatchesEvents:protected] => Array ( ) [observables:protected] => Array ( ) [relations:protected] => Array ( ) [touches:protected] => Array ( ) [timestamps] => [hidden:protected] => Array ( ) [visible:protected] => Array ( ) [fillable:protected] => Array ( ) ) ) [touches:protected] => Array ( ) [timestamps] => 1 [hidden:protected] => Array ( ) [visible:protected] => Array ( ) [fillable:protected] => Array ( ) [guarded:protected] => Array ( [0] => * ) ) [23] => App\Post Object ( [connection:protected] => mysql [table:protected] => [primaryKey:protected] => id [keyType:protected] => int [incrementing] => 1 [with:protected] => Array ( ) [withCount:protected] => Array ( ) [perPage:protected] => 15 [exists] => 1 [wasRecentlyCreated] => [attributes:protected] => Array ( [id] => 35 [author_id] => 2 [category_id] => 1 [title] => #HappyCustomers: Driving logistics in South East Asia - Acommerce [seo_title] => #HappyCustomers: Driving logistics in South East Asia - Acommerce [excerpt] => With the penetration of Mobile Internet and the rise of ecommerce being the turning point for this trend, the ecommerce and logistics players should focus on investing time and strengthening the last mile delivery operations. To understand what drives the Logistics in South East Asia we at FarEye, did a small case study with the Logistics giant Acommerce. [body] =>

South East Asia has become attractive for the logistics with the rise of e-commerce. With the world’s third largest population and with growing internet connectivity South East is catching the eyes of the investors and lots of other players.

With the penetration of Mobile Internet and the rise of e-commerce being the turning point for this trend, the e-commerce and logistics players should focus on investing time and strengthening the last mile delivery operations. To understand what drives the Logistics in South East Asia we at FarEye, did a small case study with the Logistics giant Acommerce.

About Acommerce:

ACommerce powers e-commerce in Southeast Asia as a one-stop shop for e-retail services including channel management, cross-border management, marketing solutions, tech development, warehousing and fulfillment, last-mile delivery, localized customer service and more. Basically, when Amazon finally focuses on Asia they would want to partner with us because we take the stress out of emerging markets. And because we have become one of the best at what we do in Southeast Asia, brands trust us with their products and online expansion. aCommerce is the preferred local partner for global brands expanding into the region such as Maybelline, Kiehl’s, Samsung, LINE, Lazada and more.

Q: What are the LMD challenges you see in South East Asia?

Acommerce:  SE Asia is a fast-growing market for e-commerce and logistics. Companies like us face huge challenges in dispatching the jobs to the field workforce. Also., with the logistics being unorganized, it is extremely difficult for the field executives to find the location of the customers. With the delivery guys spread across various geographies., it is difficult to track and know the whereabouts of the field executives.

About 1.5 hours of time is spent on distributing the jobs

Q. How important is the visibility of field workforce in Logistics?

Acommerce: Visibility of field workforce is very important for us. It is very important to have field visibility as we will get to know the whereabouts of each and every field executives. With this., we can get a 360-degree view of what is going on the field and it helps in understanding where we are lagging in terms of time, number of deliveries etc.

Q: How did you think that a Delivery Management Software like FarEye helped in solving it?

Acommerce: FarEye helped us in easy dispatching of jobs based on the proximity of the location, availability of field executives etc. With multiple scheduling options available, we can choose any mode of scheduling based on the convenience and the demand.

Q. How was it deploying a third-party Delivery Management Software?

Acommerce: Developing easily configurable software is of paramount importance in today’s business environment. The major challenge we find with a Delivery Management Software is that integration with the existing resources. Initially, we were skeptical about deploying a Delivery Management Software from a third-party vendor.  But FarEye seamlessly integrated with the existing CRM &  ERP, making the operations smooth and efficient...

Q: With the Logistics market becoming more & more competitive, what do you think is the game-changer?

Acommerce: Logistics especially involves lots of admin work and operations intensive. To make profits or to increase customer satisfaction, companies should deploy a robust Delivery Management Software (DMS), companies must deploy the right mix technology. It helps in striking a balance between the cost-cutting and resource allocation. It reduces customer response time and increases the workforce efficiency.

To drive the Logistics in the ASEAN markets while keeping costs intact., companies should deploy a robust Delivery Management Software (DMS) that streamlines the operations and enhances customer experience.

Want to be a part of #Happycustomers series? Then drop a message here: http://bit.ly/1PeRweA; We shall feature you too :)

[image] => posts/July2018/HPZZXmtiq5En16gnDQlg.jpg [slug] => -happycustomers-driving-logistics-in-south-east-asia-acommerce [meta_description] => To understand what drives the Logistics in South East Asia we at FarEye, did a small case study with the Logistics giant Acommerce. [meta_keywords] => [status] => PUBLISHED [featured] => 0 [created_at] => 2016-02-19 05:34:00 [updated_at] => 2019-11-15 08:08:42 ) [original:protected] => Array ( [id] => 35 [author_id] => 2 [category_id] => 1 [title] => #HappyCustomers: Driving logistics in South East Asia - Acommerce [seo_title] => #HappyCustomers: Driving logistics in South East Asia - Acommerce [excerpt] => With the penetration of Mobile Internet and the rise of ecommerce being the turning point for this trend, the ecommerce and logistics players should focus on investing time and strengthening the last mile delivery operations. To understand what drives the Logistics in South East Asia we at FarEye, did a small case study with the Logistics giant Acommerce. [body] =>

South East Asia has become attractive for the logistics with the rise of e-commerce. With the world’s third largest population and with growing internet connectivity South East is catching the eyes of the investors and lots of other players.

With the penetration of Mobile Internet and the rise of e-commerce being the turning point for this trend, the e-commerce and logistics players should focus on investing time and strengthening the last mile delivery operations. To understand what drives the Logistics in South East Asia we at FarEye, did a small case study with the Logistics giant Acommerce.

About Acommerce:

ACommerce powers e-commerce in Southeast Asia as a one-stop shop for e-retail services including channel management, cross-border management, marketing solutions, tech development, warehousing and fulfillment, last-mile delivery, localized customer service and more. Basically, when Amazon finally focuses on Asia they would want to partner with us because we take the stress out of emerging markets. And because we have become one of the best at what we do in Southeast Asia, brands trust us with their products and online expansion. aCommerce is the preferred local partner for global brands expanding into the region such as Maybelline, Kiehl’s, Samsung, LINE, Lazada and more.

Q: What are the LMD challenges you see in South East Asia?

Acommerce:  SE Asia is a fast-growing market for e-commerce and logistics. Companies like us face huge challenges in dispatching the jobs to the field workforce. Also., with the logistics being unorganized, it is extremely difficult for the field executives to find the location of the customers. With the delivery guys spread across various geographies., it is difficult to track and know the whereabouts of the field executives.

About 1.5 hours of time is spent on distributing the jobs

Q. How important is the visibility of field workforce in Logistics?

Acommerce: Visibility of field workforce is very important for us. It is very important to have field visibility as we will get to know the whereabouts of each and every field executives. With this., we can get a 360-degree view of what is going on the field and it helps in understanding where we are lagging in terms of time, number of deliveries etc.

Q: How did you think that a Delivery Management Software like FarEye helped in solving it?

Acommerce: FarEye helped us in easy dispatching of jobs based on the proximity of the location, availability of field executives etc. With multiple scheduling options available, we can choose any mode of scheduling based on the convenience and the demand.

Q. How was it deploying a third-party Delivery Management Software?

Acommerce: Developing easily configurable software is of paramount importance in today’s business environment. The major challenge we find with a Delivery Management Software is that integration with the existing resources. Initially, we were skeptical about deploying a Delivery Management Software from a third-party vendor.  But FarEye seamlessly integrated with the existing CRM &  ERP, making the operations smooth and efficient...

Q: With the Logistics market becoming more & more competitive, what do you think is the game-changer?

Acommerce: Logistics especially involves lots of admin work and operations intensive. To make profits or to increase customer satisfaction, companies should deploy a robust Delivery Management Software (DMS), companies must deploy the right mix technology. It helps in striking a balance between the cost-cutting and resource allocation. It reduces customer response time and increases the workforce efficiency.

To drive the Logistics in the ASEAN markets while keeping costs intact., companies should deploy a robust Delivery Management Software (DMS) that streamlines the operations and enhances customer experience.

Want to be a part of #Happycustomers series? Then drop a message here: http://bit.ly/1PeRweA; We shall feature you too :)

[image] => posts/July2018/HPZZXmtiq5En16gnDQlg.jpg [slug] => -happycustomers-driving-logistics-in-south-east-asia-acommerce [meta_description] => To understand what drives the Logistics in South East Asia we at FarEye, did a small case study with the Logistics giant Acommerce. [meta_keywords] => [status] => PUBLISHED [featured] => 0 [created_at] => 2016-02-19 05:34:00 [updated_at] => 2019-11-15 08:08:42 [pivot_tag_id] => 10 [pivot_post_id] => 35 ) [changes:protected] => Array ( ) [casts:protected] => Array ( ) [dates:protected] => Array ( ) [dateFormat:protected] => [appends:protected] => Array ( ) [dispatchesEvents:protected] => Array ( ) [observables:protected] => Array ( ) [relations:protected] => Array ( [pivot] => Illuminate\Database\Eloquent\Relations\Pivot Object ( [pivotParent] => App\Tag Object *RECURSION* [foreignKey:protected] => tag_id [relatedKey:protected] => post_id [guarded:protected] => Array ( ) [connection:protected] => mysql [table:protected] => tags_to_posts [primaryKey:protected] => id [keyType:protected] => int [incrementing] => 1 [with:protected] => Array ( ) [withCount:protected] => Array ( ) [perPage:protected] => 15 [exists] => 1 [wasRecentlyCreated] => [attributes:protected] => Array ( [tag_id] => 10 [post_id] => 35 ) [original:protected] => Array ( [tag_id] => 10 [post_id] => 35 ) [changes:protected] => Array ( ) [casts:protected] => Array ( ) [dates:protected] => Array ( ) [dateFormat:protected] => [appends:protected] => Array ( ) [dispatchesEvents:protected] => Array ( ) [observables:protected] => Array ( ) [relations:protected] => Array ( ) [touches:protected] => Array ( ) [timestamps] => [hidden:protected] => Array ( ) [visible:protected] => Array ( ) [fillable:protected] => Array ( ) ) ) [touches:protected] => Array ( ) [timestamps] => 1 [hidden:protected] => Array ( ) [visible:protected] => Array ( ) [fillable:protected] => Array ( ) [guarded:protected] => Array ( [0] => * ) ) [24] => App\Post Object ( [connection:protected] => mysql [table:protected] => [primaryKey:protected] => id [keyType:protected] => int [incrementing] => 1 [with:protected] => Array ( ) [withCount:protected] => Array ( ) [perPage:protected] => 15 [exists] => 1 [wasRecentlyCreated] => [attributes:protected] => Array ( [id] => 36 [author_id] => 2 [category_id] => 1 [title] => Scheduling made Easy! [seo_title] => Scheduling made Easy! [excerpt] => Have a distributed field workforce? Worried on how to schedule your workforce efficiently and maximize your productivity ? Know how well you can schedule your workforce based on the availability of the workforce and workload. [body] =>

Have a distributed field workforce? Worried on how to schedule your workforce efficiently and maximize your productivity? Know how well you can schedule your workforce based on the availability of the workforce and workload. Understand different ways of scheduling and choose the one best fits you based on your workflow.

The common challenges faced while scheduling & dispatching the mobile workforce include:

  1. Prioritising the existing jobs
  2. Rescheduling the requests
  3. Adjusting ad-hoc requests
  4. Dealing with admin work

How does Schedule & Dispatch work with FarEye?

You can easily create a job, push customer information and set the priority. Once it is done, push the job on the mobile phones of the field workforce. FarEye offers four scheduling options which help you to optimize the resources available based on jobs, availability of resources, the proximity of the location and the field executives with intelligent automation. Now you can choose your business process based on your workflow and achieve an unprecedented level of efficiency and quality.

An efficient Scheduling & Dispatching helps in increasing the workforce efficiency; improves schedule accuracy, optimize resource allocation and reduce customer response time.

Scheduling made Easy!2

  1. Automated Scheduling:
    FarEye easily integrates with the ERPs and CRMs of the organization and through its intelligent automation., the jobs are directly pushed on to the mobiles of field workforce. This reduces the time spent on admin work as well as automatically assigns the resources in a way that optimization of jobs, as well as field executive, is done.

    Digital job list on FarEye full job details with Call & SMS buttons at bottom

  2. Manual Scheduling:
    Demands of customers or customer requests are unpredictable. Reaching out to your customers be it be the end customer or the retailer in the pickup is crucial and manual assigning help in assigning the resource in the shortest time possible.


    Manual scheduling helps in decreasing the time wasted by 22%

  3. Auto-assigning:
    Are you in a Hyperlocal/Uber type business then auto-assigning best suits you. Auto-assigning helps in assigning the nearest executive to the customer. This feature helps in reducing the response time. In this Uberised world., reaching out to the customer quickly and delighting him with best and quick service makes him loyal to your service.
    Into Hyperlocal business? Book your free trial
  4. Auto-routing:
    In the ever-changing business, cost-cutting is a major challenge in the operations intensive area. Rising fuel costs, unbearable traffic conditions along with reaching out to the customer is crucial for service organizations. Auto-routing gives the best possible route to the field executive and helps him in finding the customer quickly.

Want to know more about use case? Schedule a Call

[image] => posts/July2018/i3m00eCMOhGFcN1dUaP6.jpg [slug] => scheduling-made-easy! [meta_description] => You can easily create a job, push customer information and set the priority. Once it is done, push the job on the mobile phones of the field workforce. [meta_keywords] => [status] => PUBLISHED [featured] => 0 [created_at] => 2016-02-24 08:47:00 [updated_at] => 2019-11-15 08:08:56 ) [original:protected] => Array ( [id] => 36 [author_id] => 2 [category_id] => 1 [title] => Scheduling made Easy! [seo_title] => Scheduling made Easy! [excerpt] => Have a distributed field workforce? Worried on how to schedule your workforce efficiently and maximize your productivity ? Know how well you can schedule your workforce based on the availability of the workforce and workload. [body] =>

Have a distributed field workforce? Worried on how to schedule your workforce efficiently and maximize your productivity? Know how well you can schedule your workforce based on the availability of the workforce and workload. Understand different ways of scheduling and choose the one best fits you based on your workflow.

The common challenges faced while scheduling & dispatching the mobile workforce include:

  1. Prioritising the existing jobs
  2. Rescheduling the requests
  3. Adjusting ad-hoc requests
  4. Dealing with admin work

How does Schedule & Dispatch work with FarEye?

You can easily create a job, push customer information and set the priority. Once it is done, push the job on the mobile phones of the field workforce. FarEye offers four scheduling options which help you to optimize the resources available based on jobs, availability of resources, the proximity of the location and the field executives with intelligent automation. Now you can choose your business process based on your workflow and achieve an unprecedented level of efficiency and quality.

An efficient Scheduling & Dispatching helps in increasing the workforce efficiency; improves schedule accuracy, optimize resource allocation and reduce customer response time.

Scheduling made Easy!2

  1. Automated Scheduling:
    FarEye easily integrates with the ERPs and CRMs of the organization and through its intelligent automation., the jobs are directly pushed on to the mobiles of field workforce. This reduces the time spent on admin work as well as automatically assigns the resources in a way that optimization of jobs, as well as field executive, is done.

    Digital job list on FarEye full job details with Call & SMS buttons at bottom

  2. Manual Scheduling:
    Demands of customers or customer requests are unpredictable. Reaching out to your customers be it be the end customer or the retailer in the pickup is crucial and manual assigning help in assigning the resource in the shortest time possible.


    Manual scheduling helps in decreasing the time wasted by 22%

  3. Auto-assigning:
    Are you in a Hyperlocal/Uber type business then auto-assigning best suits you. Auto-assigning helps in assigning the nearest executive to the customer. This feature helps in reducing the response time. In this Uberised world., reaching out to the customer quickly and delighting him with best and quick service makes him loyal to your service.
    Into Hyperlocal business? Book your free trial
  4. Auto-routing:
    In the ever-changing business, cost-cutting is a major challenge in the operations intensive area. Rising fuel costs, unbearable traffic conditions along with reaching out to the customer is crucial for service organizations. Auto-routing gives the best possible route to the field executive and helps him in finding the customer quickly.

Want to know more about use case? Schedule a Call

[image] => posts/July2018/i3m00eCMOhGFcN1dUaP6.jpg [slug] => scheduling-made-easy! [meta_description] => You can easily create a job, push customer information and set the priority. Once it is done, push the job on the mobile phones of the field workforce. [meta_keywords] => [status] => PUBLISHED [featured] => 0 [created_at] => 2016-02-24 08:47:00 [updated_at] => 2019-11-15 08:08:56 [pivot_tag_id] => 10 [pivot_post_id] => 36 ) [changes:protected] => Array ( ) [casts:protected] => Array ( ) [dates:protected] => Array ( ) [dateFormat:protected] => [appends:protected] => Array ( ) [dispatchesEvents:protected] => Array ( ) [observables:protected] => Array ( ) [relations:protected] => Array ( [pivot] => Illuminate\Database\Eloquent\Relations\Pivot Object ( [pivotParent] => App\Tag Object *RECURSION* [foreignKey:protected] => tag_id [relatedKey:protected] => post_id [guarded:protected] => Array ( ) [connection:protected] => mysql [table:protected] => tags_to_posts [primaryKey:protected] => id [keyType:protected] => int [incrementing] => 1 [with:protected] => Array ( ) [withCount:protected] => Array ( ) [perPage:protected] => 15 [exists] => 1 [wasRecentlyCreated] => [attributes:protected] => Array ( [tag_id] => 10 [post_id] => 36 ) [original:protected] => Array ( [tag_id] => 10 [post_id] => 36 ) [changes:protected] => Array ( ) [casts:protected] => Array ( ) [dates:protected] => Array ( ) [dateFormat:protected] => [appends:protected] => Array ( ) [dispatchesEvents:protected] => Array ( ) [observables:protected] => Array ( ) [relations:protected] => Array ( ) [touches:protected] => Array ( ) [timestamps] => [hidden:protected] => Array ( ) [visible:protected] => Array ( ) [fillable:protected] => Array ( ) ) ) [touches:protected] => Array ( ) [timestamps] => 1 [hidden:protected] => Array ( ) [visible:protected] => Array ( ) [fillable:protected] => Array ( ) [guarded:protected] => Array ( [0] => * ) ) [25] => App\Post Object ( [connection:protected] => mysql [table:protected] => [primaryKey:protected] => id [keyType:protected] => int [incrementing] => 1 [with:protected] => Array ( ) [withCount:protected] => Array ( ) [perPage:protected] => 15 [exists] => 1 [wasRecentlyCreated] => [attributes:protected] => Array ( [id] => 37 [author_id] => 2 [category_id] => 1 [title] => Ignorance is not always bliss – Increase your last mile visibility [seo_title] => Ignorance is not always bliss – Increase your last mile visibility [excerpt] => With customers becoming demanding and wanting their parcels whenever and wherever they want – last mile fulfillment is becoming dynamic and is often a key differentiator between two competitors. Lack of visibility in the last mile operations will be detrimental to the business and the end consumer. [body] =>

Ever landed up at your customer’s house to deliver despite being told that s/he will be unavailable? How many times have you been dumbfounded when asked by a customer ‘how far is the delivery person? Have you picked-up the returned goods the following day even though your runners were in the vicinity? Clueless about your fulfillment status?

With customers becoming demanding and wanting their parcels whenever and wherever they want – last-mile fulfillment is becoming dynamic and is often a key differentiator between two competitors. Lack of visibility in the last mile operations will be detrimental to the business and the end consumer. 

With ecommerce set to experience unprecedented growth in the coming years, it will be critical for successful client experience.

Ignorance is not always bliss – Increase your last mile visibility

According to a survey conducted by Forrester, 83% of shoppers rated knowing when a package will arrive at the single most important service an online brand or retailer can provide which only goes to prove that a well-integrated technology solution that provides real-time visibility into field operations is a must have.

Not only will the technology introduction help you to keep your customers in the loop but also help you to:

This ideal state of operations is not difficult to achieve if you have a well-integrated mobility solution that keeps all the stakeholders of the supply chain abreast with the progress. In order to make good business decisions, for planning and forecasting, it is not only important 

A well-defined dashboard with a macro level view of all the operations is a good enough tool for the manager to remain informed and act effectively at all times. Real-time visibility helps you include customer vagaries, last minute request, add more jobs to your daily list, address unforeseen circumstances and maintain spontaneity in decision making.

This not only helps you retain the customer base but also increase its productivity thereby generating more revenue with the given resources.

Don't turn a blind eye - make your operations transparent and stay ahead of your competitors. 

[image] => posts/July2018/awkteZdpMyNMfCTnHiTY.jpg [slug] => ignorance-is-not-always-bliss-increase-your-last-mile-visibility [meta_description] => Don't turn a blind eye - make your operations transparent and stay ahead of your competitors. [meta_keywords] => [status] => PUBLISHED [featured] => 0 [created_at] => 2016-02-26 08:48:00 [updated_at] => 2019-11-15 08:09:08 ) [original:protected] => Array ( [id] => 37 [author_id] => 2 [category_id] => 1 [title] => Ignorance is not always bliss – Increase your last mile visibility [seo_title] => Ignorance is not always bliss – Increase your last mile visibility [excerpt] => With customers becoming demanding and wanting their parcels whenever and wherever they want – last mile fulfillment is becoming dynamic and is often a key differentiator between two competitors. Lack of visibility in the last mile operations will be detrimental to the business and the end consumer. [body] =>

Ever landed up at your customer’s house to deliver despite being told that s/he will be unavailable? How many times have you been dumbfounded when asked by a customer ‘how far is the delivery person? Have you picked-up the returned goods the following day even though your runners were in the vicinity? Clueless about your fulfillment status?

With customers becoming demanding and wanting their parcels whenever and wherever they want – last-mile fulfillment is becoming dynamic and is often a key differentiator between two competitors. Lack of visibility in the last mile operations will be detrimental to the business and the end consumer. 

With ecommerce set to experience unprecedented growth in the coming years, it will be critical for successful client experience.

Ignorance is not always bliss – Increase your last mile visibility

According to a survey conducted by Forrester, 83% of shoppers rated knowing when a package will arrive at the single most important service an online brand or retailer can provide which only goes to prove that a well-integrated technology solution that provides real-time visibility into field operations is a must have.

Not only will the technology introduction help you to keep your customers in the loop but also help you to:

This ideal state of operations is not difficult to achieve if you have a well-integrated mobility solution that keeps all the stakeholders of the supply chain abreast with the progress. In order to make good business decisions, for planning and forecasting, it is not only important 

A well-defined dashboard with a macro level view of all the operations is a good enough tool for the manager to remain informed and act effectively at all times. Real-time visibility helps you include customer vagaries, last minute request, add more jobs to your daily list, address unforeseen circumstances and maintain spontaneity in decision making.

This not only helps you retain the customer base but also increase its productivity thereby generating more revenue with the given resources.

Don't turn a blind eye - make your operations transparent and stay ahead of your competitors. 

[image] => posts/July2018/awkteZdpMyNMfCTnHiTY.jpg [slug] => ignorance-is-not-always-bliss-increase-your-last-mile-visibility [meta_description] => Don't turn a blind eye - make your operations transparent and stay ahead of your competitors. [meta_keywords] => [status] => PUBLISHED [featured] => 0 [created_at] => 2016-02-26 08:48:00 [updated_at] => 2019-11-15 08:09:08 [pivot_tag_id] => 10 [pivot_post_id] => 37 ) [changes:protected] => Array ( ) [casts:protected] => Array ( ) [dates:protected] => Array ( ) [dateFormat:protected] => [appends:protected] => Array ( ) [dispatchesEvents:protected] => Array ( ) [observables:protected] => Array ( ) [relations:protected] => Array ( [pivot] => Illuminate\Database\Eloquent\Relations\Pivot Object ( [pivotParent] => App\Tag Object *RECURSION* [foreignKey:protected] => tag_id [relatedKey:protected] => post_id [guarded:protected] => Array ( ) [connection:protected] => mysql [table:protected] => tags_to_posts [primaryKey:protected] => id [keyType:protected] => int [incrementing] => 1 [with:protected] => Array ( ) [withCount:protected] => Array ( ) [perPage:protected] => 15 [exists] => 1 [wasRecentlyCreated] => [attributes:protected] => Array ( [tag_id] => 10 [post_id] => 37 ) [original:protected] => Array ( [tag_id] => 10 [post_id] => 37 ) [changes:protected] => Array ( ) [casts:protected] => Array ( ) [dates:protected] => Array ( ) [dateFormat:protected] => [appends:protected] => Array ( ) [dispatchesEvents:protected] => Array ( ) [observables:protected] => Array ( ) [relations:protected] => Array ( ) [touches:protected] => Array ( ) [timestamps] => [hidden:protected] => Array ( ) [visible:protected] => Array ( ) [fillable:protected] => Array ( ) ) ) [touches:protected] => Array ( ) [timestamps] => 1 [hidden:protected] => Array ( ) [visible:protected] => Array ( ) [fillable:protected] => Array ( ) [guarded:protected] => Array ( [0] => * ) ) [26] => App\Post Object ( [connection:protected] => mysql [table:protected] => [primaryKey:protected] => id [keyType:protected] => int [incrementing] => 1 [with:protected] => Array ( ) [withCount:protected] => Array ( ) [perPage:protected] => 15 [exists] => 1 [wasRecentlyCreated] => [attributes:protected] => Array ( [id] => 38 [author_id] => 2 [category_id] => 1 [title] => Making Singaporeans happy! [seo_title] => Making Singaporeans happy! [excerpt] => Delighting customers is more than just meeting their needs at the moment. It is about building authentic relationships that stand the test of time. Serving an ever-changing set of customers by giving them the best customer experience is crucial for customer retention. [body] =>

Singapore! Known for its lavishness and sophisticated lifestyle it boasts world-class infrastructure with highest disposable income in the region. Singapore has a stable economy, with astonishing internet and smartphone penetration and a strategic position smack amidst the developing countries.

Making Singaporeans happy!

An interesting survey done on Singaporeans shows that they are shopaholics online and offline. A recent study shows that at least 26% of Singaporeans shop online at least once a week. And also about 50% would do all shopping online.

About 50% Singaporeans would do shopping online

The reason for this trend is the growth of ecommerce in the region. Singapore ’s e-commerce market has grown to $3.45 billion in 2015 from US $2.7 bn in 2014. Adding to it the purchasing internet penetration in the area.

Nearly 74% of its 5.4 million population is connected to the internet.

Amazing product + Quick & quality service keeps them happy!

To lure the Singaporeans, digital marketplaces should introduce a variety of sophisticated and fashionable products on their sites. For this., the marketplaces have to increase their supplier base., which in turn helps in increasing the products.

E-commerce companies are trying to bank on this trend and make Singaporeans happy. Looking at the ravishing numbers, ecommerce players like Lazada, Zalora have taken steps for an effortless shopping experience to their customers. Customer expectations for any experience are seemingly very simple.

Acquiring new customers by helping “fill the trust gap” some consumers still have towards online shopping. The overall trend of online and offline retailers is merging as traditional offline retailers are going online.

Singaporeans do not want unpleasant surprises. They expect easy access to service., they want first time resolution to requests and their voice is heard. Singaporeans love “same-day delivery” like customers of any other country. So, logistics & ecommerce companies should streamline their operations and provide a quality service to the customers.

Delighting customers is more than just meeting their needs at the moment. It is about building authentic relationships that stand the test of time. Serving an ever-changing set of customers by giving them the best customer experience is crucial for customer retention. It is important for customers to know that their request/order is being processed. Sending live updates and hearing about the service from the customers makes him feel good and delights the customer.

To retain the customers and sustain in today’s competitive business world it is very important for companies to measure and understand customer satisfaction. Knowing your customer’s likes and dislikes is one sure route to success as it gives the precise idea of what matters to your customers’ the most.

Only 35% of the customers go online and give the feedback

Along with delighting them with the best service companies like Zalora, Acommerce are measuring the feedback of the customers. They say that it is helping them to collect and measure NPS which in turn helps in understanding the customer in a much better way and tweak the things to better serve your customers. This helps in knowing your customer better, give better offerings and can ensure that customer’s voice is heard.

Are you into ecommerce or Logistics business in the Singapore region? Then yes., plan well and make Singaporeans happy by delighting with the best product and quality service. Stay tuned to know more about what an ecommerce giant from the SE Asia is doing in making their customers happy.

Get back to us to know more about making Singaporeans happy :) Schedule a Call!

[image] => posts/July2018/z8kG9Wz5XAWNuXpCy7nx.jpg [slug] => making-singaporeans-happy! [meta_description] => E-commerce companies are trying to bank on this trend and make Singaporeans happy. Looking at the ravishing numbers, ecommerce players like Lazada, Zalora have taken steps for an effortless shopping experience to their customers. [meta_keywords] => [status] => PUBLISHED [featured] => 0 [created_at] => 2016-02-29 08:49:00 [updated_at] => 2019-11-15 08:09:21 ) [original:protected] => Array ( [id] => 38 [author_id] => 2 [category_id] => 1 [title] => Making Singaporeans happy! [seo_title] => Making Singaporeans happy! [excerpt] => Delighting customers is more than just meeting their needs at the moment. It is about building authentic relationships that stand the test of time. Serving an ever-changing set of customers by giving them the best customer experience is crucial for customer retention. [body] =>

Singapore! Known for its lavishness and sophisticated lifestyle it boasts world-class infrastructure with highest disposable income in the region. Singapore has a stable economy, with astonishing internet and smartphone penetration and a strategic position smack amidst the developing countries.

Making Singaporeans happy!

An interesting survey done on Singaporeans shows that they are shopaholics online and offline. A recent study shows that at least 26% of Singaporeans shop online at least once a week. And also about 50% would do all shopping online.

About 50% Singaporeans would do shopping online

The reason for this trend is the growth of ecommerce in the region. Singapore ’s e-commerce market has grown to $3.45 billion in 2015 from US $2.7 bn in 2014. Adding to it the purchasing internet penetration in the area.

Nearly 74% of its 5.4 million population is connected to the internet.

Amazing product + Quick & quality service keeps them happy!

To lure the Singaporeans, digital marketplaces should introduce a variety of sophisticated and fashionable products on their sites. For this., the marketplaces have to increase their supplier base., which in turn helps in increasing the products.

E-commerce companies are trying to bank on this trend and make Singaporeans happy. Looking at the ravishing numbers, ecommerce players like Lazada, Zalora have taken steps for an effortless shopping experience to their customers. Customer expectations for any experience are seemingly very simple.

Acquiring new customers by helping “fill the trust gap” some consumers still have towards online shopping. The overall trend of online and offline retailers is merging as traditional offline retailers are going online.

Singaporeans do not want unpleasant surprises. They expect easy access to service., they want first time resolution to requests and their voice is heard. Singaporeans love “same-day delivery” like customers of any other country. So, logistics & ecommerce companies should streamline their operations and provide a quality service to the customers.

Delighting customers is more than just meeting their needs at the moment. It is about building authentic relationships that stand the test of time. Serving an ever-changing set of customers by giving them the best customer experience is crucial for customer retention. It is important for customers to know that their request/order is being processed. Sending live updates and hearing about the service from the customers makes him feel good and delights the customer.

To retain the customers and sustain in today’s competitive business world it is very important for companies to measure and understand customer satisfaction. Knowing your customer’s likes and dislikes is one sure route to success as it gives the precise idea of what matters to your customers’ the most.

Only 35% of the customers go online and give the feedback

Along with delighting them with the best service companies like Zalora, Acommerce are measuring the feedback of the customers. They say that it is helping them to collect and measure NPS which in turn helps in understanding the customer in a much better way and tweak the things to better serve your customers. This helps in knowing your customer better, give better offerings and can ensure that customer’s voice is heard.

Are you into ecommerce or Logistics business in the Singapore region? Then yes., plan well and make Singaporeans happy by delighting with the best product and quality service. Stay tuned to know more about what an ecommerce giant from the SE Asia is doing in making their customers happy.

Get back to us to know more about making Singaporeans happy :) Schedule a Call!

[image] => posts/July2018/z8kG9Wz5XAWNuXpCy7nx.jpg [slug] => making-singaporeans-happy! [meta_description] => E-commerce companies are trying to bank on this trend and make Singaporeans happy. Looking at the ravishing numbers, ecommerce players like Lazada, Zalora have taken steps for an effortless shopping experience to their customers. [meta_keywords] => [status] => PUBLISHED [featured] => 0 [created_at] => 2016-02-29 08:49:00 [updated_at] => 2019-11-15 08:09:21 [pivot_tag_id] => 10 [pivot_post_id] => 38 ) [changes:protected] => Array ( ) [casts:protected] => Array ( ) [dates:protected] => Array ( ) [dateFormat:protected] => [appends:protected] => Array ( ) [dispatchesEvents:protected] => Array ( ) [observables:protected] => Array ( ) [relations:protected] => Array ( [pivot] => Illuminate\Database\Eloquent\Relations\Pivot Object ( [pivotParent] => App\Tag Object *RECURSION* [foreignKey:protected] => tag_id [relatedKey:protected] => post_id [guarded:protected] => Array ( ) [connection:protected] => mysql [table:protected] => tags_to_posts [primaryKey:protected] => id [keyType:protected] => int [incrementing] => 1 [with:protected] => Array ( ) [withCount:protected] => Array ( ) [perPage:protected] => 15 [exists] => 1 [wasRecentlyCreated] => [attributes:protected] => Array ( [tag_id] => 10 [post_id] => 38 ) [original:protected] => Array ( [tag_id] => 10 [post_id] => 38 ) [changes:protected] => Array ( ) [casts:protected] => Array ( ) [dates:protected] => Array ( ) [dateFormat:protected] => [appends:protected] => Array ( ) [dispatchesEvents:protected] => Array ( ) [observables:protected] => Array ( ) [relations:protected] => Array ( ) [touches:protected] => Array ( ) [timestamps] => [hidden:protected] => Array ( ) [visible:protected] => Array ( ) [fillable:protected] => Array ( ) ) ) [touches:protected] => Array ( ) [timestamps] => 1 [hidden:protected] => Array ( ) [visible:protected] => Array ( ) [fillable:protected] => Array ( ) [guarded:protected] => Array ( [0] => * ) ) [27] => App\Post Object ( [connection:protected] => mysql [table:protected] => [primaryKey:protected] => id [keyType:protected] => int [incrementing] => 1 [with:protected] => Array ( ) [withCount:protected] => Array ( ) [perPage:protected] => 15 [exists] => 1 [wasRecentlyCreated] => [attributes:protected] => Array ( [id] => 39 [author_id] => 2 [category_id] => 1 [title] => E-commerce, Customer expectations & Delivery Management! [seo_title] => E-commerce, Customer expectations & Delivery Management! [excerpt] => Ecommerce delivery management software steps in and streamlines the process of picking up, processing and delivering packages. For the sender as well as the receivers, the time between the package being sent and received is crucial. [body] =>

Today’s fast-paced world means everything we order online on e-commerce websites arrives at our doorstep within days. We are so accustomed to it that we expect that our packages can always be tracked and we like our delivery to be customized according to our requirements. Behind the scenes, the whole process is not as simple and involves multiple steps.

This is where e-commerce delivery management software steps in and streamlines the process of picking up, processing and delivering packages. For the sender as well as the receivers, the time between the package being sent and received is crucial. Delivery management software is not only used for tracking packages form e-commerce websites, but also for tracking big shipments that have been imported or exported.

Substandard software does not cut it. To streamline the logistics of the entire process, a delivery tracking software is employed. The barcode on the label of a package contains important information about the package. Once a package is delivered to the warehouse and scanned, it enters the system. From there on, it is easy to locate the position of the package, whether it is in storage or out for delivery.

Having such tracking software eliminates the problems that come with misplaced packages and customer complaints. When there is digital evidence of where, when and how a package was sent, most complaints about late delivery etc. can be resolved immediately. Also having this information on a web server means it can be accessed anywhere. Whether the delivery person is on the road or the manager is in the office, the information is accessible by all.

E-commerce growth has brought with it an increasing number of home deliveries. Final mile deliveries in e-commerce logistics and retail logistics are becoming slightly difficult with the end consumer not being available to receive their packages. Despite the use of delivery automation software, there is absolutely no way to predict whether a delivery will be received or not. It is not always possible to make a delivery as per the customer’s time request. As e-commerce companies continue to find solutions for this problem, logistics software will have to keep up with the solutions and incorporate it into their automation software.

While having courier software has made lives easier for everyone in the delivery supply chain, it is important for a delivery company to stay updated with the latest technology available in the market. Software such as this optimizes the work allocated to each driver, while also satisfying the need of the end consumer to track his or her package, see the estimated date of delivery as well as set a delivery time.

From a planning perspective, delivery management software is beneficial for planning drop off routes. Location, special request, the number of drivers and vehicles are only some of the variable that can be put in to plan an efficient delivery route.

[image] => posts/July2018/0BFF5yNPjYeqSgyIJC4Q.jpg [slug] => e-commerce-customer-expectations-and-delivery-management! [meta_description] => While having courier software has made lives easier for everyone in the delivery supply chain, it is important for a delivery company to stay updated with the latest technology available in the market. [meta_keywords] => [status] => PUBLISHED [featured] => 0 [created_at] => 2016-03-09 08:51:00 [updated_at] => 2019-11-15 08:09:48 ) [original:protected] => Array ( [id] => 39 [author_id] => 2 [category_id] => 1 [title] => E-commerce, Customer expectations & Delivery Management! [seo_title] => E-commerce, Customer expectations & Delivery Management! [excerpt] => Ecommerce delivery management software steps in and streamlines the process of picking up, processing and delivering packages. For the sender as well as the receivers, the time between the package being sent and received is crucial. [body] =>

Today’s fast-paced world means everything we order online on e-commerce websites arrives at our doorstep within days. We are so accustomed to it that we expect that our packages can always be tracked and we like our delivery to be customized according to our requirements. Behind the scenes, the whole process is not as simple and involves multiple steps.

This is where e-commerce delivery management software steps in and streamlines the process of picking up, processing and delivering packages. For the sender as well as the receivers, the time between the package being sent and received is crucial. Delivery management software is not only used for tracking packages form e-commerce websites, but also for tracking big shipments that have been imported or exported.

Substandard software does not cut it. To streamline the logistics of the entire process, a delivery tracking software is employed. The barcode on the label of a package contains important information about the package. Once a package is delivered to the warehouse and scanned, it enters the system. From there on, it is easy to locate the position of the package, whether it is in storage or out for delivery.

Having such tracking software eliminates the problems that come with misplaced packages and customer complaints. When there is digital evidence of where, when and how a package was sent, most complaints about late delivery etc. can be resolved immediately. Also having this information on a web server means it can be accessed anywhere. Whether the delivery person is on the road or the manager is in the office, the information is accessible by all.

E-commerce growth has brought with it an increasing number of home deliveries. Final mile deliveries in e-commerce logistics and retail logistics are becoming slightly difficult with the end consumer not being available to receive their packages. Despite the use of delivery automation software, there is absolutely no way to predict whether a delivery will be received or not. It is not always possible to make a delivery as per the customer’s time request. As e-commerce companies continue to find solutions for this problem, logistics software will have to keep up with the solutions and incorporate it into their automation software.

While having courier software has made lives easier for everyone in the delivery supply chain, it is important for a delivery company to stay updated with the latest technology available in the market. Software such as this optimizes the work allocated to each driver, while also satisfying the need of the end consumer to track his or her package, see the estimated date of delivery as well as set a delivery time.

From a planning perspective, delivery management software is beneficial for planning drop off routes. Location, special request, the number of drivers and vehicles are only some of the variable that can be put in to plan an efficient delivery route.

[image] => posts/July2018/0BFF5yNPjYeqSgyIJC4Q.jpg [slug] => e-commerce-customer-expectations-and-delivery-management! [meta_description] => While having courier software has made lives easier for everyone in the delivery supply chain, it is important for a delivery company to stay updated with the latest technology available in the market. [meta_keywords] => [status] => PUBLISHED [featured] => 0 [created_at] => 2016-03-09 08:51:00 [updated_at] => 2019-11-15 08:09:48 [pivot_tag_id] => 10 [pivot_post_id] => 39 ) [changes:protected] => Array ( ) [casts:protected] => Array ( ) [dates:protected] => Array ( ) [dateFormat:protected] => [appends:protected] => Array ( ) [dispatchesEvents:protected] => Array ( ) [observables:protected] => Array ( ) [relations:protected] => Array ( [pivot] => Illuminate\Database\Eloquent\Relations\Pivot Object ( [pivotParent] => App\Tag Object *RECURSION* [foreignKey:protected] => tag_id [relatedKey:protected] => post_id [guarded:protected] => Array ( ) [connection:protected] => mysql [table:protected] => tags_to_posts [primaryKey:protected] => id [keyType:protected] => int [incrementing] => 1 [with:protected] => Array ( ) [withCount:protected] => Array ( ) [perPage:protected] => 15 [exists] => 1 [wasRecentlyCreated] => [attributes:protected] => Array ( [tag_id] => 10 [post_id] => 39 ) [original:protected] => Array ( [tag_id] => 10 [post_id] => 39 ) [changes:protected] => Array ( ) [casts:protected] => Array ( ) [dates:protected] => Array ( ) [dateFormat:protected] => [appends:protected] => Array ( ) [dispatchesEvents:protected] => Array ( ) [observables:protected] => Array ( ) [relations:protected] => Array ( ) [touches:protected] => Array ( ) [timestamps] => [hidden:protected] => Array ( ) [visible:protected] => Array ( ) [fillable:protected] => Array ( ) ) ) [touches:protected] => Array ( ) [timestamps] => 1 [hidden:protected] => Array ( ) [visible:protected] => Array ( ) [fillable:protected] => Array ( ) [guarded:protected] => Array ( [0] => * ) ) [28] => App\Post Object ( [connection:protected] => mysql [table:protected] => [primaryKey:protected] => id [keyType:protected] => int [incrementing] => 1 [with:protected] => Array ( ) [withCount:protected] => Array ( ) [perPage:protected] => 15 [exists] => 1 [wasRecentlyCreated] => [attributes:protected] => Array ( [id] => 40 [author_id] => 2 [category_id] => 1 [title] => Get a 360 degree view on what is going on the field [seo_title] => Get a 360 degree view on what is going on the field [excerpt] => For service organisations, field operations are the last frontier where the enterprise information systems, labor controls, and productivity tools have yet to yield results. Dashboard gives a broader picture of what is going on the field. [body] =>

For service organizations, field operations are the last frontier where the enterprise information systems, labor controls, and productivity tools have yet to yield results. Dashboard gives a broader picture of what is going on the field. A business intelligence dashboard is a data visualization tool that displays the current status of metrics and Key Performance Indicators (KPI’s) for an enterprise.  

Challenges on what's going on the field: 

  1. Status of jobs: Knowing the status of each job on the field
  2. Workforce spread across various geographies: It is difficult to know, “Who is doing What, Where, When and How?”
  3. Work Order Management: A work order management system allows users to effectively manage work order flow and distribution.
  4. Performance Measurement: Performance management is a process by which managers and employees work together to plan, monitor and review an employee's work objectives and overall contribution to the organization.
  5. Service Reporting: Service measurement and reporting are small processes that are invoked by many other IT service management (ITSM) processes.

Digital Dashboards allow managers to monitor the contribution of the field workforce. To gauge exactly how well an organization is performing overall; Digital dashboards allow you to capture and report specific data points from each department within the organization.

For Senior Executives, business & regional managers:

Dashboard gives a 360-degree view on what’s going on the field. It gives easy access to insight that will allow them to continuously improve service performance and make data-driven decisions to increase revenue and profitability.  This will eliminate the need for IT support when creating reports and allow users to:

  1. View real-time and historic data in the same dashboard to identify trends and areas of opportunity
  2. Know and create tasks, understand utilization and service call throughout and progress
  3. Drill down from regional views or crews to individual and  task-specific views
  4. Share and push reports to any field workforce
  5. Identify the root cause of performance problems by combining correlating factors

How is dashboard helping companies in obtaining visibility?

"Dashboard gives very clear information to the riders on the jobs that has to be done. It helps us in managing the fleet by providing the visibility of the drivers on the field." - Acommerce

Benefits:

  1. Drive revenue and profitability through strategic decisions based on insight into service performance, measurement and visibility
  2. Untether your staff so they can use this information to continuously improve service performance anytime, anywhere and from any device
  3. Eliminate the delay and expense of IT intervention for report creation and changes

For Resource Planners, Scheduling & Field Supervisors:

Dashboard will enable you to analyze your service performance and identify the root causes of business challenges, such as missed SLAs or inadequate number of resources, and their impact on customer satisfaction. Real-time information is displayed in pre-configured reports that reflect all your critical KPIs and can be customized to suit individual needs or team performance strategies. It allows you to:

  1. Gain 360-degree visibility across your entire field service organization to make critical capacity and planning decisions
  2. Provide alignment between the back office and field resources for daily scheduling and work completion goals
  3. Visual dashboards reporting across all devices delivers real-time information regardless of location or device.

Dashboards enable people to view and understand what is going on the field.

[image] => posts/July2018/IxOgKeeObNqmjex4DU32.jpg [slug] => get-a-360-degree-view-on-what-is-going-on-the-field [meta_description] => To gauge exactly how well an organization is performing overall; Digital dashboards allow you to capture and report specific data points from each department within the organization. [meta_keywords] => [status] => PUBLISHED [featured] => 0 [created_at] => 2016-03-10 08:52:00 [updated_at] => 2019-11-15 08:10:07 ) [original:protected] => Array ( [id] => 40 [author_id] => 2 [category_id] => 1 [title] => Get a 360 degree view on what is going on the field [seo_title] => Get a 360 degree view on what is going on the field [excerpt] => For service organisations, field operations are the last frontier where the enterprise information systems, labor controls, and productivity tools have yet to yield results. Dashboard gives a broader picture of what is going on the field. [body] =>

For service organizations, field operations are the last frontier where the enterprise information systems, labor controls, and productivity tools have yet to yield results. Dashboard gives a broader picture of what is going on the field. A business intelligence dashboard is a data visualization tool that displays the current status of metrics and Key Performance Indicators (KPI’s) for an enterprise.  

Challenges on what's going on the field: 

  1. Status of jobs: Knowing the status of each job on the field
  2. Workforce spread across various geographies: It is difficult to know, “Who is doing What, Where, When and How?”
  3. Work Order Management: A work order management system allows users to effectively manage work order flow and distribution.
  4. Performance Measurement: Performance management is a process by which managers and employees work together to plan, monitor and review an employee's work objectives and overall contribution to the organization.
  5. Service Reporting: Service measurement and reporting are small processes that are invoked by many other IT service management (ITSM) processes.

Digital Dashboards allow managers to monitor the contribution of the field workforce. To gauge exactly how well an organization is performing overall; Digital dashboards allow you to capture and report specific data points from each department within the organization.

For Senior Executives, business & regional managers:

Dashboard gives a 360-degree view on what’s going on the field. It gives easy access to insight that will allow them to continuously improve service performance and make data-driven decisions to increase revenue and profitability.  This will eliminate the need for IT support when creating reports and allow users to:

  1. View real-time and historic data in the same dashboard to identify trends and areas of opportunity
  2. Know and create tasks, understand utilization and service call throughout and progress
  3. Drill down from regional views or crews to individual and  task-specific views
  4. Share and push reports to any field workforce
  5. Identify the root cause of performance problems by combining correlating factors

How is dashboard helping companies in obtaining visibility?

"Dashboard gives very clear information to the riders on the jobs that has to be done. It helps us in managing the fleet by providing the visibility of the drivers on the field." - Acommerce

Benefits:

  1. Drive revenue and profitability through strategic decisions based on insight into service performance, measurement and visibility
  2. Untether your staff so they can use this information to continuously improve service performance anytime, anywhere and from any device
  3. Eliminate the delay and expense of IT intervention for report creation and changes

For Resource Planners, Scheduling & Field Supervisors:

Dashboard will enable you to analyze your service performance and identify the root causes of business challenges, such as missed SLAs or inadequate number of resources, and their impact on customer satisfaction. Real-time information is displayed in pre-configured reports that reflect all your critical KPIs and can be customized to suit individual needs or team performance strategies. It allows you to:

  1. Gain 360-degree visibility across your entire field service organization to make critical capacity and planning decisions
  2. Provide alignment between the back office and field resources for daily scheduling and work completion goals
  3. Visual dashboards reporting across all devices delivers real-time information regardless of location or device.

Dashboards enable people to view and understand what is going on the field.

[image] => posts/July2018/IxOgKeeObNqmjex4DU32.jpg [slug] => get-a-360-degree-view-on-what-is-going-on-the-field [meta_description] => To gauge exactly how well an organization is performing overall; Digital dashboards allow you to capture and report specific data points from each department within the organization. [meta_keywords] => [status] => PUBLISHED [featured] => 0 [created_at] => 2016-03-10 08:52:00 [updated_at] => 2019-11-15 08:10:07 [pivot_tag_id] => 10 [pivot_post_id] => 40 ) [changes:protected] => Array ( ) [casts:protected] => Array ( ) [dates:protected] => Array ( ) [dateFormat:protected] => [appends:protected] => Array ( ) [dispatchesEvents:protected] => Array ( ) [observables:protected] => Array ( ) [relations:protected] => Array ( [pivot] => Illuminate\Database\Eloquent\Relations\Pivot Object ( [pivotParent] => App\Tag Object *RECURSION* [foreignKey:protected] => tag_id [relatedKey:protected] => post_id [guarded:protected] => Array ( ) [connection:protected] => mysql [table:protected] => tags_to_posts [primaryKey:protected] => id [keyType:protected] => int [incrementing] => 1 [with:protected] => Array ( ) [withCount:protected] => Array ( ) [perPage:protected] => 15 [exists] => 1 [wasRecentlyCreated] => [attributes:protected] => Array ( [tag_id] => 10 [post_id] => 40 ) [original:protected] => Array ( [tag_id] => 10 [post_id] => 40 ) [changes:protected] => Array ( ) [casts:protected] => Array ( ) [dates:protected] => Array ( ) [dateFormat:protected] => [appends:protected] => Array ( ) [dispatchesEvents:protected] => Array ( ) [observables:protected] => Array ( ) [relations:protected] => Array ( ) [touches:protected] => Array ( ) [timestamps] => [hidden:protected] => Array ( ) [visible:protected] => Array ( ) [fillable:protected] => Array ( ) ) ) [touches:protected] => Array ( ) [timestamps] => 1 [hidden:protected] => Array ( ) [visible:protected] => Array ( ) [fillable:protected] => Array ( ) [guarded:protected] => Array ( [0] => * ) ) [29] => App\Post Object ( [connection:protected] => mysql [table:protected] => [primaryKey:protected] => id [keyType:protected] => int [incrementing] => 1 [with:protected] => Array ( ) [withCount:protected] => Array ( ) [perPage:protected] => 15 [exists] => 1 [wasRecentlyCreated] => [attributes:protected] => Array ( [id] => 41 [author_id] => 2 [category_id] => 1 [title] => Reaching New Horizons: LMF Asia #CEOTalks [seo_title] => Reaching New Horizons: LMF Asia #CEOTalks [excerpt] => we had a chance to have a word with Mr. Kushal Nahata, Co-Founder & CEO of FarEye regarding LMF Asia and his trip to Singapore. Here is a snapshot of the conversation with him on the interesting insights & the key takeaways from LMF Asia: 2016. [body] =>

In our series, "CEO Speaks" we had a chance to have a word with Mr. Kushal Nahata, Co-Founder & CEO of FarEye regarding LMF Asia and his trip to Singapore. Here is a snapshot of the conversation with him about the interesting insights & the key takeaways from LMF Asia: 2016. 

Thank you, Jeong and the entire LMF Asia & Singex team for pulling off such a marvelous event. Not only was the show ideated well but you guys went out of your way to assist your participants and delegates at every step - right from picking a booth to the resolving admin issues. I personally witnessed it when I faced the last minute visa glitch that you helped resolve from your end and I am grateful for that. It would have been disheartening to not be able to participate at this Forum.

As a participant and speaker at LMF Asia, I can most confidently say that this is a great platform to bring together everybody associated with last mile fulfillment - right from logistics players to technology providers to thought leaders to aspiring start-ups on one platform.”

Q: What is your say on Singapore markets?

A: Home to a most sophisticated, huge international customer base with highest disposable income in the APAC region, Singapore enjoys the honor of being the established e-commerce marketplace in the region. Higher connectivity to other regional markets and the major chunk of revenues through cross-border e-commerce makes it an ideal gateway into Asia-Pacific e-commerce sector. The entire world especially the media, logistics, e-commerce & retail world is looking forward to invest and bank on the huge opportunity that lies ahead of them.

Q: Why LMF Asia is special this year over last year?

A: Growing e-commerce market size and its growth potential, staggering internet penetration and growing m-commerce are the key drivers for the growth retail & e-commerce investments from global players.

Jeong and Team were successful in bringing together all the retailers, eCommerce & fulfillment companies globally to connect, share knowledge and explore business opportunities in Asia. Much bigger than 2015., LMF Asia showcased the latest products, innovations and solutions by international, regional and domestic players across the entire fulfillment ecosystem making it a definitive one-stop marketplace. With the different school of thoughts flowing in from the stalwarts of different industries, these are five key takeaways from LMF Asia-2016.

Q: What do you think are the key takeaways from the LMF Asia-2016?

A: Well the industry experts and the stalwarts discussed on the cross-border e-commerce, growing Logistics & Supply Chain, Omni-channel strategy, Payment Infrastructure, Technology solutions & providers.

Q: According to Forrester Research, 60% of Singapore’s e-commerce sales come from cross-border orders, how do you see the things in the coming by?

A: If we look at the broader perspective., Asia’s cross-border e-commerce is undergoing an exponential growth and is estimated to be worth US 34.5bn. Singapore’s cross-border commerce is higher than the other countries like Malaysia (40%), Japan (18%) and South Korea (25%). Singapore and Malaysia represent the largest e-commerce industries of Southeast Asia. According to Euromonitor, these two countries generate almost half of total online retail sales in this region, even though Malaysia and Singapore only account for 8% of the Southeast Asian population. Both countries are expected to show double-digit growth over the next years.

Q: With the e-commerce boom growing exponentially, do you think things logistics & supply chain companies have to tighten their belts and focus on the quality of service?

A: With the rising cross-border e-commerce & m-commerce along with the increasing purchasing power over the APAC region., this year’s LMF is hosted the stalwarts of Logistics and would be an amazing discussion on the key push factors like timeliness for deliveries, its efficiency and quality of infrastructure as well as its mature network of logistics service providers.

Q: What Omni-channel strategy should companies adapt to survive this e-commerce wave?

A: If we look at the ever-increasing customer base they are connected via mobile devices. To reach out to these audiences on the go, retailers need to implement shopping experiences that connect the online & offline channels from marketing to order fulfillment. The key factors in the omnichannel retailing would be around:

  1. Cross-channel inventory visibility
  2. Integration of offline and online retailers
  3. In-store pickups & returns
  4. Collaborative fulfillment centers

Q: What is your say on payment options in the last mile?

A: It is a well-known fact that payments are a challenging process of the online customer journey. Emerging technology players like FarEye would be discussing the trends. Sales through credit cards and the bank transfer, Cash-on-Delivery, Card-on-Delivery but not as commonly used as in other countries.

Q: With the rise in e-commerce & logistics., the market size for workforce management solutions have also increased heaps and bounds. How are you helping your clients Zalora, DTDC, Safexpress and Acommerce in managing their workforce?

A: Enterprises today have to strike a balance between workforce management, customer experience and streamlining operations. To do this., technology acts as a game-changer for today’s logistics & e-commerce. We are integrating with the existing ERP’s and CRM’s of the companies, automate the entire processes and gives detailed insights on what is going on the field. Currently, we are doing more than 2 million transactions on our platform.

Q: Lastly, do you have anything to say for the LMF Team?

A: With the boundaries between each industry becoming thinner day-by-day and with the huge business opportunity lying in the retail-logistics and with the increasing size of e-commerce-logistics, looking forward to the discussions at LMF India.

[image] => posts/July2018/LPRjDu3SStP8EqsoiGeN.jpg [slug] => reaching-new-horizons-lmf-asia-ceotalks [meta_description] => In our series, "CEO Speaks" we had a chance to have a word with Mr. Kushal Nahata, Co-Founder & CEO of FarEye regarding LMF Asia and his trip to Singapore. [meta_keywords] => [status] => PUBLISHED [featured] => 0 [created_at] => 2016-03-14 08:54:00 [updated_at] => 2019-11-15 08:23:45 ) [original:protected] => Array ( [id] => 41 [author_id] => 2 [category_id] => 1 [title] => Reaching New Horizons: LMF Asia #CEOTalks [seo_title] => Reaching New Horizons: LMF Asia #CEOTalks [excerpt] => we had a chance to have a word with Mr. Kushal Nahata, Co-Founder & CEO of FarEye regarding LMF Asia and his trip to Singapore. Here is a snapshot of the conversation with him on the interesting insights & the key takeaways from LMF Asia: 2016. [body] =>

In our series, "CEO Speaks" we had a chance to have a word with Mr. Kushal Nahata, Co-Founder & CEO of FarEye regarding LMF Asia and his trip to Singapore. Here is a snapshot of the conversation with him about the interesting insights & the key takeaways from LMF Asia: 2016. 

Thank you, Jeong and the entire LMF Asia & Singex team for pulling off such a marvelous event. Not only was the show ideated well but you guys went out of your way to assist your participants and delegates at every step - right from picking a booth to the resolving admin issues. I personally witnessed it when I faced the last minute visa glitch that you helped resolve from your end and I am grateful for that. It would have been disheartening to not be able to participate at this Forum.

As a participant and speaker at LMF Asia, I can most confidently say that this is a great platform to bring together everybody associated with last mile fulfillment - right from logistics players to technology providers to thought leaders to aspiring start-ups on one platform.”

Q: What is your say on Singapore markets?

A: Home to a most sophisticated, huge international customer base with highest disposable income in the APAC region, Singapore enjoys the honor of being the established e-commerce marketplace in the region. Higher connectivity to other regional markets and the major chunk of revenues through cross-border e-commerce makes it an ideal gateway into Asia-Pacific e-commerce sector. The entire world especially the media, logistics, e-commerce & retail world is looking forward to invest and bank on the huge opportunity that lies ahead of them.

Q: Why LMF Asia is special this year over last year?

A: Growing e-commerce market size and its growth potential, staggering internet penetration and growing m-commerce are the key drivers for the growth retail & e-commerce investments from global players.

Jeong and Team were successful in bringing together all the retailers, eCommerce & fulfillment companies globally to connect, share knowledge and explore business opportunities in Asia. Much bigger than 2015., LMF Asia showcased the latest products, innovations and solutions by international, regional and domestic players across the entire fulfillment ecosystem making it a definitive one-stop marketplace. With the different school of thoughts flowing in from the stalwarts of different industries, these are five key takeaways from LMF Asia-2016.

Q: What do you think are the key takeaways from the LMF Asia-2016?

A: Well the industry experts and the stalwarts discussed on the cross-border e-commerce, growing Logistics & Supply Chain, Omni-channel strategy, Payment Infrastructure, Technology solutions & providers.

Q: According to Forrester Research, 60% of Singapore’s e-commerce sales come from cross-border orders, how do you see the things in the coming by?

A: If we look at the broader perspective., Asia’s cross-border e-commerce is undergoing an exponential growth and is estimated to be worth US 34.5bn. Singapore’s cross-border commerce is higher than the other countries like Malaysia (40%), Japan (18%) and South Korea (25%). Singapore and Malaysia represent the largest e-commerce industries of Southeast Asia. According to Euromonitor, these two countries generate almost half of total online retail sales in this region, even though Malaysia and Singapore only account for 8% of the Southeast Asian population. Both countries are expected to show double-digit growth over the next years.

Q: With the e-commerce boom growing exponentially, do you think things logistics & supply chain companies have to tighten their belts and focus on the quality of service?

A: With the rising cross-border e-commerce & m-commerce along with the increasing purchasing power over the APAC region., this year’s LMF is hosted the stalwarts of Logistics and would be an amazing discussion on the key push factors like timeliness for deliveries, its efficiency and quality of infrastructure as well as its mature network of logistics service providers.

Q: What Omni-channel strategy should companies adapt to survive this e-commerce wave?

A: If we look at the ever-increasing customer base they are connected via mobile devices. To reach out to these audiences on the go, retailers need to implement shopping experiences that connect the online & offline channels from marketing to order fulfillment. The key factors in the omnichannel retailing would be around:

  1. Cross-channel inventory visibility
  2. Integration of offline and online retailers
  3. In-store pickups & returns
  4. Collaborative fulfillment centers

Q: What is your say on payment options in the last mile?

A: It is a well-known fact that payments are a challenging process of the online customer journey. Emerging technology players like FarEye would be discussing the trends. Sales through credit cards and the bank transfer, Cash-on-Delivery, Card-on-Delivery but not as commonly used as in other countries.

Q: With the rise in e-commerce & logistics., the market size for workforce management solutions have also increased heaps and bounds. How are you helping your clients Zalora, DTDC, Safexpress and Acommerce in managing their workforce?

A: Enterprises today have to strike a balance between workforce management, customer experience and streamlining operations. To do this., technology acts as a game-changer for today’s logistics & e-commerce. We are integrating with the existing ERP’s and CRM’s of the companies, automate the entire processes and gives detailed insights on what is going on the field. Currently, we are doing more than 2 million transactions on our platform.

Q: Lastly, do you have anything to say for the LMF Team?

A: With the boundaries between each industry becoming thinner day-by-day and with the huge business opportunity lying in the retail-logistics and with the increasing size of e-commerce-logistics, looking forward to the discussions at LMF India.

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In our happy customers series., we happened to have a word with Mr. Anjani Kumar, the man behind the recent success of Safexpress. An avid lover of technology and analytics, Mr. Anjani shared his insights on the upcoming trends in the Logistics & how mobility would be the game-changer. Here is a snapshot of our conversation with him.

Getting Candid with Mr. Anjani, CIO of Safexpress on Mobility & Analytics

More about Anjani:

A Kelly Business School pass-out and one of India's topmost CIO’s, Anjani was awarded as Digital Transformation leader by CeBit and other media houses. Anjani is creating a buzz in the industry as a leader who is transforming the organization using technology. This fitness freak is also renowned Cloud / Mobility and analytics keynote speaker as well as panel discussion member across all leading digital platforms globally. As true digital platforms leader, he has been able to spread all the four pillars of SMAC (Social, Mobility, and Analytics & Cloud) & IoT (Internet of things) creating a new trend in the logistics industry. For his industry acumen and deep business insights, he has received 13 awards including CIO100, IDC Insight, Business Impact, Innovative CIO, DQ Analytics and IoT business tech awards.

Q: Tell us something about Safexpress and how you happened to be here...

A: Interesting, Safexpress is founded by Mr. Pavan Jain who is also the founder of Overnight express. In the 1990’s, he observed that the business for B2B cargos is going up and he foresaw a great potential in the untapped B2B segment. He then envisioned of organizing the sector and thus, the journey of Safexpress began. Since then, Safexpress have been growing heaps and bounds and we never looked back.

And coming to how I happened to be here., I was associated with services industry for a long time and also had a global exposure across various platforms. I was looking for something challenging in my work life and this came around 2014.

I saw a huge potential for technical and digital transformation in the entire logistics industry, and Logistics in India has a very low technology penetration compared to Telecom, banking etc. Traditionally the technology penetration in Indian logistics was low. After that, I joined Safexpress and at present, we are on the hyper-growth in digital transformation. If you look at mobility, cloud, analytics we have been banking on technology in big ways. We started our mobility solution with one app and today we have six applications including customer centric apps both in ioS and android store.

Mobility, Cloud & Analytics: we have been banking on technology in a big way

Q: Could you share your journey with technology in Safexpress...

A: We moved on to the cloud in 2014 and now we have multiple cloud providers. Initially, we were not doing great in terms of analytics- our data-driven decisions were not very high. We have significantly improved on data-driven analytics and moving forward we see business users acceptance on the data driven decisions are increasing heaps and bounds. Till yesterday, a business leader who couldn’t either understand or who couldn’t even get the deeper insights of what’s going on in the business can get take data-driven decisions for a better understanding of operations.

The demand for these questions has increased a lot

How should I get the data?

And who took decisions by his instincts is saying can you tell me how is my vehicle getting utilised during these hours? 

How is my workforce getting utilised?

How do I get insights from the data?

This is a positive trend in the industry. Then of course for IoT, we won accolades from the industry that we are one of the case studies in India in the industry for using IoT and GPS. We connected the GPS with mobility apps in our ERP.

With this, a warehouse manager can see at the warehouse floor when the trucks are expected e.g., five minutes, seven minutes, one hour, two hour etc.

In some of the hubs, we have seen airport style arrival screenings where he could say that these are the arrivals happening, departures happenings and he could see anything out there. That was easy to implement and when we do this, user expectations go up.  

With the rise of mobility and kind of exposure the customer is getting nowadays, customer's expectations are up.

Basically, we are working on real-time pickup, to enable frontend and backend team.  Enabling front end is comparatively easy but enabling the backend truck drivers and our associates to do the pickup and have the pleasant experience of the customers. We are working on giving a pleasant experience to the customers which is a challenge in this industry. We are working on that and hopefully, we come up with the solutions.

Q: How do you see the logistics industry two-three years down the lane?

A: Pretty interesting! Logistics itself is an ocean and it is a great time to be in the logistics industry. Thanks to ecommerce!! Ecommerce business models might be changing a bit because of end-point delivery, LMD is still a big challenge. We are currently doing long haul, we have already been doing a lot of aggregation on that. LMD is still getting refined; we feel that there would be some changes in the end mile delivery.

It could be a combination of hyper-local; it could be aggregation at the provider level. But what is coming is a context-based solution.

Context based-solution is the next big thing:

One of my pickup boys in the area or one of the providers receives the pick-up request right out there.

If we know that this guy is ready right away we can push it right away which is not happening now. A lot of logistics companies are working on this and we are also working on that. So., the context-based solution is the next thing

One of the POC which we are working is the low-energy devices for tracking that is also getting traction. You can set GPS in the vehicle but tracking some of the shipments is difficult. Devices need to get charged and logistically it becomes complex. If there could be an option that doesn’t require recharge I think that would be the future.

  1. Hyperlocal + Last Mile aggregation
  2. Context-based solution
  3. Low energy devices for tracking

In terms of field workforce management, visibility is one of the challenges for service organizations.

I agree that visibility is a major challenge. We initially started with ecommerce as it was relatively easy and as the workforce was of smaller size.

The workforce in e-commerce is smaller and is tech savvy. All the deliveries happen through tablets. We have the visibility on how are they traveling, to which areas are they delivering etc. Most of the e commerce companies are moving on to marketplace pickup from their own warehouse.

When you do market place pick up, I didn't know whether a particular parcel/item is picked up or not until the delivery guy comes in the evening. This was a major problem in capacity forecasting and informing clients that this has been picked up, informing Flipkart, Snapdeal.

We started doing this on the hand-held. When they pick-up, on the real-time basis I come to know that this has been done.  

Third, which is a very big one is the sales force enablement.  We are already developing a technology and we will do the pilot-testing this month, it helps us track where our sales force is:

  1. Tagging our location
  2. Tagging client location

When field guys will check-in and checkout then all this data is processed and our analytics team will do analytics in-house.

Q: Usually field jobs are considered to be a bit boring, what is your take on gamification of field jobs

A: I don’t know if I will be able to agree with the notion that field jobs are boring. Usually, in Safexpress, every pick-up is different, challenges are different. When we add technology, they see the jobs coming in from different location, doing multiple pickups etc. The tool does it for them.

Entering the data and its consolidation is a boring part alongside with giving notifications to the customer.

Now, they just reach the warehouse, it gets scanned and thus all the data is scanned and uploaded. The field guys have become much more efficient in jobs and wherever we implemented in the marketplace we could see a good change in the productivity.

With the technology, field jobs have become more of a game rather than just pickup and deliver.

Q: 8 out of 10 customers are willing to pay more if they have to get a better service; what is your say on it?

A: At the end, customers pay based on the value they get. “Value” here is the value perceived by the customer. If you improve customer satisfaction, customer value and give visibility to him he would be willing to pay more.

With delivery manager application, the customer can set the date and time he wants to know. If we do that of course customer would be overwhelmed and willing to pay a premium for that in any industry that happens and why not in the logistics industry.

Q: What do you think is the game-changer for Logistics and other companies?

A: When I compare where we want to reach in terms of technology I compare with banking, telecom because in my terms those are the places where technology has played a great role and I think using mobility and IoT you could achieve a lot and of course supported by close integration with analytics.

The three pillars of that would change the game for Logistics are:

Mobility

IoT

Analytics

These three could overall change the game of logistics, be it be customer satisfaction, transit time, lost shipments, pilferage, efficiency increase. These are the three pillars of technology that will change the game for logistics.

Q: What is the role of mobile in streamlining tasks?

A: When we were launching we had something like the action on the move., which is specifically designed for the warehouse managers. And they could see which vehicles are coming at what time, which shipment is lying for 24-hr, 48-hr etc. With this he could see the information, ticket assigned, contact other hub managers, report an issue, scan and take a picture and upload real-time.

Initially, we were skeptical about how the hub manager would receive it. Once a hub manager reported to us “when I can do everything on ERP? Why can’t I do the same on a mobile application?” And this tells you exactly the user expectation. New breed employees have the expectation that “I can do everything on mobile” and with the help of robust and trusted vendors are making it possible for them.

New breed employees have the expectation that “I can do everything on mobile”

We have enabled analytics and we are working on that. Three years down the lane, to see a satisfied user, we need to have analytics in place. BYOD is not just for mobile devices, apple or android watches; probably user's expectations would be why can’t I see with the wearable devices? And through that, it would be like adding another dimension to our lives. And as a CIO I have to adapt myself to it. (he smiles)

Q: How will mobile boost enterprise bottom-line?

A: A lot of industries are relying on the efficiency of employees on the move. For example., three years back., there could be many things which couldn’t be done because you are not in front of the system. We get approvals through emails and email was put onto the mobile. It might make a system little better. Email is the new productivity blocker of many people.  Missing emails or overdose of emails are the most common across the industries. So there is a need for task and sustaining application which could be worked in real-time through a hub manager. If a hub manager wants to place a marketplace vehicle at 9 in the night, right now what needs to do is he needs to make three calls to ensure that the action is taken.

If I have an app right on operations head's mobile and he gets an instant notification, then there is a 90% chance that it gets approved. The number of jobs will increase and so the revenue increases.

Q: Do you prefer outsourcing your backend technology or build it in-house?

A: I say it should be a mix of outsourcing it with a robust vendor which offers the service without any glitches, and in-house applications.

Q: How was your experience with FarEye or what are you expecting from them?

A: FarEye is innovative, and they are changing the industry landscape. And FarEye is disruptive and not a “run of the mill” solution unlike the solutions in the market.

[image] => posts/July2018/ayLcnhrTkDUP942PFdT2.jpg [slug] => getting-candid-with-mr-anjani-cio-of-safexpress-on-mobility-and-analytics [meta_description] => Getting Candid with Mr. Anjani, CIO of Safexpress on Mobility & Analytics [meta_keywords] => [status] => PUBLISHED [featured] => 0 [created_at] => 2016-03-21 08:57:00 [updated_at] => 2019-11-15 08:23:53 ) [original:protected] => Array ( [id] => 42 [author_id] => 2 [category_id] => 1 [title] => Getting Candid with Mr. Anjani, CIO of Safexpress on Mobility & Analytics [seo_title] => Getting Candid with Mr. Anjani, CIO of Safexpress on Mobility & Analytics [excerpt] => In our happycustomers series., we happened to have a word with Mr. Anjani Kumar, the man behind recent success of Safexpress. [body] =>

In our happy customers series., we happened to have a word with Mr. Anjani Kumar, the man behind the recent success of Safexpress. An avid lover of technology and analytics, Mr. Anjani shared his insights on the upcoming trends in the Logistics & how mobility would be the game-changer. Here is a snapshot of our conversation with him.

Getting Candid with Mr. Anjani, CIO of Safexpress on Mobility & Analytics

More about Anjani:

A Kelly Business School pass-out and one of India's topmost CIO’s, Anjani was awarded as Digital Transformation leader by CeBit and other media houses. Anjani is creating a buzz in the industry as a leader who is transforming the organization using technology. This fitness freak is also renowned Cloud / Mobility and analytics keynote speaker as well as panel discussion member across all leading digital platforms globally. As true digital platforms leader, he has been able to spread all the four pillars of SMAC (Social, Mobility, and Analytics & Cloud) & IoT (Internet of things) creating a new trend in the logistics industry. For his industry acumen and deep business insights, he has received 13 awards including CIO100, IDC Insight, Business Impact, Innovative CIO, DQ Analytics and IoT business tech awards.

Q: Tell us something about Safexpress and how you happened to be here...

A: Interesting, Safexpress is founded by Mr. Pavan Jain who is also the founder of Overnight express. In the 1990’s, he observed that the business for B2B cargos is going up and he foresaw a great potential in the untapped B2B segment. He then envisioned of organizing the sector and thus, the journey of Safexpress began. Since then, Safexpress have been growing heaps and bounds and we never looked back.

And coming to how I happened to be here., I was associated with services industry for a long time and also had a global exposure across various platforms. I was looking for something challenging in my work life and this came around 2014.

I saw a huge potential for technical and digital transformation in the entire logistics industry, and Logistics in India has a very low technology penetration compared to Telecom, banking etc. Traditionally the technology penetration in Indian logistics was low. After that, I joined Safexpress and at present, we are on the hyper-growth in digital transformation. If you look at mobility, cloud, analytics we have been banking on technology in big ways. We started our mobility solution with one app and today we have six applications including customer centric apps both in ioS and android store.

Mobility, Cloud & Analytics: we have been banking on technology in a big way

Q: Could you share your journey with technology in Safexpress...

A: We moved on to the cloud in 2014 and now we have multiple cloud providers. Initially, we were not doing great in terms of analytics- our data-driven decisions were not very high. We have significantly improved on data-driven analytics and moving forward we see business users acceptance on the data driven decisions are increasing heaps and bounds. Till yesterday, a business leader who couldn’t either understand or who couldn’t even get the deeper insights of what’s going on in the business can get take data-driven decisions for a better understanding of operations.

The demand for these questions has increased a lot

How should I get the data?

And who took decisions by his instincts is saying can you tell me how is my vehicle getting utilised during these hours? 

How is my workforce getting utilised?

How do I get insights from the data?

This is a positive trend in the industry. Then of course for IoT, we won accolades from the industry that we are one of the case studies in India in the industry for using IoT and GPS. We connected the GPS with mobility apps in our ERP.

With this, a warehouse manager can see at the warehouse floor when the trucks are expected e.g., five minutes, seven minutes, one hour, two hour etc.

In some of the hubs, we have seen airport style arrival screenings where he could say that these are the arrivals happening, departures happenings and he could see anything out there. That was easy to implement and when we do this, user expectations go up.  

With the rise of mobility and kind of exposure the customer is getting nowadays, customer's expectations are up.

Basically, we are working on real-time pickup, to enable frontend and backend team.  Enabling front end is comparatively easy but enabling the backend truck drivers and our associates to do the pickup and have the pleasant experience of the customers. We are working on giving a pleasant experience to the customers which is a challenge in this industry. We are working on that and hopefully, we come up with the solutions.

Q: How do you see the logistics industry two-three years down the lane?

A: Pretty interesting! Logistics itself is an ocean and it is a great time to be in the logistics industry. Thanks to ecommerce!! Ecommerce business models might be changing a bit because of end-point delivery, LMD is still a big challenge. We are currently doing long haul, we have already been doing a lot of aggregation on that. LMD is still getting refined; we feel that there would be some changes in the end mile delivery.

It could be a combination of hyper-local; it could be aggregation at the provider level. But what is coming is a context-based solution.

Context based-solution is the next big thing:

One of my pickup boys in the area or one of the providers receives the pick-up request right out there.

If we know that this guy is ready right away we can push it right away which is not happening now. A lot of logistics companies are working on this and we are also working on that. So., the context-based solution is the next thing

One of the POC which we are working is the low-energy devices for tracking that is also getting traction. You can set GPS in the vehicle but tracking some of the shipments is difficult. Devices need to get charged and logistically it becomes complex. If there could be an option that doesn’t require recharge I think that would be the future.

  1. Hyperlocal + Last Mile aggregation
  2. Context-based solution
  3. Low energy devices for tracking

In terms of field workforce management, visibility is one of the challenges for service organizations.

I agree that visibility is a major challenge. We initially started with ecommerce as it was relatively easy and as the workforce was of smaller size.

The workforce in e-commerce is smaller and is tech savvy. All the deliveries happen through tablets. We have the visibility on how are they traveling, to which areas are they delivering etc. Most of the e commerce companies are moving on to marketplace pickup from their own warehouse.

When you do market place pick up, I didn't know whether a particular parcel/item is picked up or not until the delivery guy comes in the evening. This was a major problem in capacity forecasting and informing clients that this has been picked up, informing Flipkart, Snapdeal.

We started doing this on the hand-held. When they pick-up, on the real-time basis I come to know that this has been done.  

Third, which is a very big one is the sales force enablement.  We are already developing a technology and we will do the pilot-testing this month, it helps us track where our sales force is:

  1. Tagging our location
  2. Tagging client location

When field guys will check-in and checkout then all this data is processed and our analytics team will do analytics in-house.

Q: Usually field jobs are considered to be a bit boring, what is your take on gamification of field jobs

A: I don’t know if I will be able to agree with the notion that field jobs are boring. Usually, in Safexpress, every pick-up is different, challenges are different. When we add technology, they see the jobs coming in from different location, doing multiple pickups etc. The tool does it for them.

Entering the data and its consolidation is a boring part alongside with giving notifications to the customer.

Now, they just reach the warehouse, it gets scanned and thus all the data is scanned and uploaded. The field guys have become much more efficient in jobs and wherever we implemented in the marketplace we could see a good change in the productivity.

With the technology, field jobs have become more of a game rather than just pickup and deliver.

Q: 8 out of 10 customers are willing to pay more if they have to get a better service; what is your say on it?

A: At the end, customers pay based on the value they get. “Value” here is the value perceived by the customer. If you improve customer satisfaction, customer value and give visibility to him he would be willing to pay more.

With delivery manager application, the customer can set the date and time he wants to know. If we do that of course customer would be overwhelmed and willing to pay a premium for that in any industry that happens and why not in the logistics industry.

Q: What do you think is the game-changer for Logistics and other companies?

A: When I compare where we want to reach in terms of technology I compare with banking, telecom because in my terms those are the places where technology has played a great role and I think using mobility and IoT you could achieve a lot and of course supported by close integration with analytics.

The three pillars of that would change the game for Logistics are:

Mobility

IoT

Analytics

These three could overall change the game of logistics, be it be customer satisfaction, transit time, lost shipments, pilferage, efficiency increase. These are the three pillars of technology that will change the game for logistics.

Q: What is the role of mobile in streamlining tasks?

A: When we were launching we had something like the action on the move., which is specifically designed for the warehouse managers. And they could see which vehicles are coming at what time, which shipment is lying for 24-hr, 48-hr etc. With this he could see the information, ticket assigned, contact other hub managers, report an issue, scan and take a picture and upload real-time.

Initially, we were skeptical about how the hub manager would receive it. Once a hub manager reported to us “when I can do everything on ERP? Why can’t I do the same on a mobile application?” And this tells you exactly the user expectation. New breed employees have the expectation that “I can do everything on mobile” and with the help of robust and trusted vendors are making it possible for them.

New breed employees have the expectation that “I can do everything on mobile”

We have enabled analytics and we are working on that. Three years down the lane, to see a satisfied user, we need to have analytics in place. BYOD is not just for mobile devices, apple or android watches; probably user's expectations would be why can’t I see with the wearable devices? And through that, it would be like adding another dimension to our lives. And as a CIO I have to adapt myself to it. (he smiles)

Q: How will mobile boost enterprise bottom-line?

A: A lot of industries are relying on the efficiency of employees on the move. For example., three years back., there could be many things which couldn’t be done because you are not in front of the system. We get approvals through emails and email was put onto the mobile. It might make a system little better. Email is the new productivity blocker of many people.  Missing emails or overdose of emails are the most common across the industries. So there is a need for task and sustaining application which could be worked in real-time through a hub manager. If a hub manager wants to place a marketplace vehicle at 9 in the night, right now what needs to do is he needs to make three calls to ensure that the action is taken.

If I have an app right on operations head's mobile and he gets an instant notification, then there is a 90% chance that it gets approved. The number of jobs will increase and so the revenue increases.

Q: Do you prefer outsourcing your backend technology or build it in-house?

A: I say it should be a mix of outsourcing it with a robust vendor which offers the service without any glitches, and in-house applications.

Q: How was your experience with FarEye or what are you expecting from them?

A: FarEye is innovative, and they are changing the industry landscape. And FarEye is disruptive and not a “run of the mill” solution unlike the solutions in the market.

[image] => posts/July2018/ayLcnhrTkDUP942PFdT2.jpg [slug] => getting-candid-with-mr-anjani-cio-of-safexpress-on-mobility-and-analytics [meta_description] => Getting Candid with Mr. Anjani, CIO of Safexpress on Mobility & Analytics [meta_keywords] => [status] => PUBLISHED [featured] => 0 [created_at] => 2016-03-21 08:57:00 [updated_at] => 2019-11-15 08:23:53 [pivot_tag_id] => 10 [pivot_post_id] => 42 ) [changes:protected] => Array ( ) [casts:protected] => Array ( ) [dates:protected] => Array ( ) [dateFormat:protected] => [appends:protected] => Array ( ) [dispatchesEvents:protected] => Array ( ) [observables:protected] => Array ( ) [relations:protected] => Array ( [pivot] => Illuminate\Database\Eloquent\Relations\Pivot Object ( [pivotParent] => App\Tag Object *RECURSION* [foreignKey:protected] => tag_id [relatedKey:protected] => post_id [guarded:protected] => Array ( ) [connection:protected] => mysql [table:protected] => tags_to_posts [primaryKey:protected] => id [keyType:protected] => int [incrementing] => 1 [with:protected] => Array ( ) [withCount:protected] => Array ( ) [perPage:protected] => 15 [exists] => 1 [wasRecentlyCreated] => [attributes:protected] => Array ( [tag_id] => 10 [post_id] => 42 ) [original:protected] => Array ( [tag_id] => 10 [post_id] => 42 ) [changes:protected] => Array ( ) [casts:protected] => Array ( ) [dates:protected] => Array ( ) [dateFormat:protected] => [appends:protected] => Array ( ) [dispatchesEvents:protected] => Array ( ) [observables:protected] => Array ( ) [relations:protected] => Array ( ) [touches:protected] => Array ( ) [timestamps] => [hidden:protected] => Array ( ) [visible:protected] => Array ( ) [fillable:protected] => Array ( ) ) ) [touches:protected] => Array ( ) [timestamps] => 1 [hidden:protected] => Array ( ) [visible:protected] => Array ( ) [fillable:protected] => Array ( ) [guarded:protected] => Array ( [0] => * ) ) [31] => App\Post Object ( [connection:protected] => mysql [table:protected] => [primaryKey:protected] => id [keyType:protected] => int [incrementing] => 1 [with:protected] => Array ( ) [withCount:protected] => Array ( ) [perPage:protected] => 15 [exists] => 1 [wasRecentlyCreated] => [attributes:protected] => Array ( [id] => 43 [author_id] => 2 [category_id] => 1 [title] => Online Grocery Delivery: What Could Possibly Go Wrong? [seo_title] => Online Grocery Delivery: What Could Possibly Go Wrong? [excerpt] => The balance between brick and mortar stores and online retailers is very delicate. A new feature on the app might cause the customer to lean towards shopping online more frequently. The convenience of getting a product from the neighborhood kirana shop within minutes might cause some to lean towards brick and mortar stores. [body] =>

The balance between brick and mortar stores and online retailers is very delicate. A new feature on the app might cause the customer to lean towards shopping online more frequently. The convenience of getting a product from the neighborhood kirana shop within minutes might cause some to lean towards brick and mortar stores.

Recently, we talked to Shipra, who ordered from an online grocery. Let’s call it GoGrocery. GoGrocery provides hyperlocal solutions to grocery problems and requirements in Mumbai’s Andheri West area. Shipra placed her order just last week. It was the usual list of things she needed, wheat flour, olive oil, pulses, biscuits, sugar and tea leaves. The ordering process was simple. She logged on to the app, picked what she wanted and placed her order.

GoGorcery’s dispatch system was pretty fast. The order was delivered to her home within 4 hours, just as they had claimed on the first page of the mobile app. During delivery, she simply signed, paid and carried the bag inside. Since she could see the pulses and biscuits on top, she assumed the order was of her. But the next day when the maid was putting everything in place, she saw a few products missing and a few that she hadn’t ordered. Looked like they had delivered the wrong order.

Online Grocery Delivery: What Could Possibly Go Wrong?

She called the number and spoke to a representative. Turns out, the delivery management software had suffered a glitch, and since they were relatively small, they didn’t have the expertise on site to fix it. Because of that glitch, the workforce management software did not function as intended. In the ensuing confusion, the delivery staff confused the routes and the orders.

Shipra was left with two choices, either keep the entire order or ask for a return through the app and the delivery staff would pick it up. But the problem with the software remained. Fixing it would take a few days, and until then she couldn’t schedule a return. The entire return process began with the mobile workforce management software, which would take in the details, transfer it to the delivery management system, which in turn would send it to the dispatch system. It looked like Shipra was going to be stuck with the groceries.

What could GoGrocery have done differently? Their hyperlocal strategy was working out quite well since they were new in the market. But their use of many different software was probably not working quite well. Unless they had bought it form the same vendor, the systems were likely not compatible with each other. An initial big investment in getting an integrated software system to manage orders, dispatch and delivery schedules would have been prudent in the long run.

After a couple of phone calls, the representative decided to send someone with Shipra’s actual order and agreed to process the return on paper. One thing they did do quite well, was last mile delivery. Even with the second round of delivery, she got her order exactly in the number of days she was told she would get it in. The delivery person also arrived at the time she had chosen.

[image] => posts/July2018/4764GkYPPKBPRSBLDPV8.jpg [slug] => online-grocery-delivery-what-could-possibly-go-wrong- [meta_description] => But their use of many different software was probably not working quite well. Unless they had bought it form the same vendor, the systems were likely not compatible with each other. [meta_keywords] => [status] => PUBLISHED [featured] => 0 [created_at] => 2016-03-21 08:57:00 [updated_at] => 2019-11-15 08:23:48 ) [original:protected] => Array ( [id] => 43 [author_id] => 2 [category_id] => 1 [title] => Online Grocery Delivery: What Could Possibly Go Wrong? [seo_title] => Online Grocery Delivery: What Could Possibly Go Wrong? [excerpt] => The balance between brick and mortar stores and online retailers is very delicate. A new feature on the app might cause the customer to lean towards shopping online more frequently. The convenience of getting a product from the neighborhood kirana shop within minutes might cause some to lean towards brick and mortar stores. [body] =>

The balance between brick and mortar stores and online retailers is very delicate. A new feature on the app might cause the customer to lean towards shopping online more frequently. The convenience of getting a product from the neighborhood kirana shop within minutes might cause some to lean towards brick and mortar stores.

Recently, we talked to Shipra, who ordered from an online grocery. Let’s call it GoGrocery. GoGrocery provides hyperlocal solutions to grocery problems and requirements in Mumbai’s Andheri West area. Shipra placed her order just last week. It was the usual list of things she needed, wheat flour, olive oil, pulses, biscuits, sugar and tea leaves. The ordering process was simple. She logged on to the app, picked what she wanted and placed her order.

GoGorcery’s dispatch system was pretty fast. The order was delivered to her home within 4 hours, just as they had claimed on the first page of the mobile app. During delivery, she simply signed, paid and carried the bag inside. Since she could see the pulses and biscuits on top, she assumed the order was of her. But the next day when the maid was putting everything in place, she saw a few products missing and a few that she hadn’t ordered. Looked like they had delivered the wrong order.

Online Grocery Delivery: What Could Possibly Go Wrong?

She called the number and spoke to a representative. Turns out, the delivery management software had suffered a glitch, and since they were relatively small, they didn’t have the expertise on site to fix it. Because of that glitch, the workforce management software did not function as intended. In the ensuing confusion, the delivery staff confused the routes and the orders.

Shipra was left with two choices, either keep the entire order or ask for a return through the app and the delivery staff would pick it up. But the problem with the software remained. Fixing it would take a few days, and until then she couldn’t schedule a return. The entire return process began with the mobile workforce management software, which would take in the details, transfer it to the delivery management system, which in turn would send it to the dispatch system. It looked like Shipra was going to be stuck with the groceries.

What could GoGrocery have done differently? Their hyperlocal strategy was working out quite well since they were new in the market. But their use of many different software was probably not working quite well. Unless they had bought it form the same vendor, the systems were likely not compatible with each other. An initial big investment in getting an integrated software system to manage orders, dispatch and delivery schedules would have been prudent in the long run.

After a couple of phone calls, the representative decided to send someone with Shipra’s actual order and agreed to process the return on paper. One thing they did do quite well, was last mile delivery. Even with the second round of delivery, she got her order exactly in the number of days she was told she would get it in. The delivery person also arrived at the time she had chosen.

[image] => posts/July2018/4764GkYPPKBPRSBLDPV8.jpg [slug] => online-grocery-delivery-what-could-possibly-go-wrong- [meta_description] => But their use of many different software was probably not working quite well. Unless they had bought it form the same vendor, the systems were likely not compatible with each other. [meta_keywords] => [status] => PUBLISHED [featured] => 0 [created_at] => 2016-03-21 08:57:00 [updated_at] => 2019-11-15 08:23:48 [pivot_tag_id] => 10 [pivot_post_id] => 43 ) [changes:protected] => Array ( ) [casts:protected] => Array ( ) [dates:protected] => Array ( ) [dateFormat:protected] => [appends:protected] => Array ( ) [dispatchesEvents:protected] => Array ( ) [observables:protected] => Array ( ) [relations:protected] => Array ( [pivot] => Illuminate\Database\Eloquent\Relations\Pivot Object ( [pivotParent] => App\Tag Object *RECURSION* [foreignKey:protected] => tag_id [relatedKey:protected] => post_id [guarded:protected] => Array ( ) [connection:protected] => mysql [table:protected] => tags_to_posts [primaryKey:protected] => id [keyType:protected] => int [incrementing] => 1 [with:protected] => Array ( ) [withCount:protected] => Array ( ) [perPage:protected] => 15 [exists] => 1 [wasRecentlyCreated] => [attributes:protected] => Array ( [tag_id] => 10 [post_id] => 43 ) [original:protected] => Array ( [tag_id] => 10 [post_id] => 43 ) [changes:protected] => Array ( ) [casts:protected] => Array ( ) [dates:protected] => Array ( ) [dateFormat:protected] => [appends:protected] => Array ( ) [dispatchesEvents:protected] => Array ( ) [observables:protected] => Array ( ) [relations:protected] => Array ( ) [touches:protected] => Array ( ) [timestamps] => [hidden:protected] => Array ( ) [visible:protected] => Array ( ) [fillable:protected] => Array ( ) ) ) [touches:protected] => Array ( ) [timestamps] => 1 [hidden:protected] => Array ( ) [visible:protected] => Array ( ) [fillable:protected] => Array ( ) [guarded:protected] => Array ( [0] => * ) ) [32] => App\Post Object ( [connection:protected] => mysql [table:protected] => [primaryKey:protected] => id [keyType:protected] => int [incrementing] => 1 [with:protected] => Array ( ) [withCount:protected] => Array ( ) [perPage:protected] => 15 [exists] => 1 [wasRecentlyCreated] => [attributes:protected] => Array ( [id] => 44 [author_id] => 2 [category_id] => 1 [title] => "Serving the customers the way they wanted, helps you in retaining the customer", Piyush Ranjan, Co-Founder of Door Mint [seo_title] => "Serving the customers the way they wanted, helps you in retaining the customer", Piyush Ranjan, Co-Founder of Door Mint [excerpt] => We recently stopped by at DoorMint's office and had a small chat with Mr. Piyush Ranjan over a cup of coffee. Hard - core techie and an entrepreneur at heart, Mr. Piyush Ranjan loves building innovative, user friendly and scalable systems that solve real problems. [body] =>

We recently stopped by at Mr. Piyush Ranjan's office and had a small chat with him over a cup of coffee. Hardcore techie and an entrepreneur at heart, Mr. Piyush Ranjan loves building innovative, user-friendly and scalable systems that solve real problems.

Being listed by Forbes as a startup to watch out for in 2016, FarEye is proud to be associated with Doormint. In a candid conversation with one of the co-founders, Mr. Piyush Ranjan, we got an overview of the operations and how Doormint is determined to change the home laundry landscape in India.

Q: Please introduce Doormint to our readers.

A: Doormint is hyperlocal laundry services app. Founded in 2015, Doormint aims at providing doorstep home solutions at affordable prices. Doormint differentiates itself from others by using innovative technology to achieve superior service quality and convenience based professional service. Doormint aims at resolving household grievances on its easy-to-use platform.

Q: Mr. Ranjan, why did you choose the hyperlocal laundry service segment?

A: We chose this segment as laundry is extremely essential service especially for urban India and we noticed that this space was extremely disorganized – limited to local dhobhiwallas who worked at their discretion, not differentiating between the various types of clothing, never meeting deadlines – we realized this is one huge opportunity area in India.

With the rise in urban working class, we have noticed that they are often pressed for time and can afford to pay for essentials – untapped market and a huge potential got us rolling.

To summarize it, laundry is an everyday need and nobody is happy doing their laundry. As people become more and more busy, we help them out with their laundry and make them look good. 

Q: In today’s digital age, how crucial is technology in your sector?

A: Ours is a logistics heavy company with two customer-facing legs (pickup and delivery). Naturally, logistics is a rather big cost center for us. We use FarEye to track delivery persons, this ensures timely pickups and deliveries and weeds out inefficiency. 

Without FarEye, we would be flying blind.

In this fast pace & competitive world, we need to stay ahead of our customer’s expectations in order to stay in the business. Those who are digitally transforming operations are headed to a brighter future characterized by increased returns and enhanced consumer experiences and those who overlook or underestimate its importance are headed for disaster.

In what capacity are you using FarEye and how has it benefited your operations. 

We use FarEye to track pickup/delivery boys and ensure timely execution.  FarEye helps in time communication with on ground personnel, map-based guidance to help them reach the customer address without the need of calls.

Would it be right to say that the end consumer reaps the benefit of a mobility solution such as FarEye?

Yes, indeed. Since I have known Customer is King and especially today with numerous options available to them, we must be very wary in the way we cater to them. Often underplayed but small gestures like refraining from calling the customer repeatedly for directions and keeping time commitment help us in delivering a superior service and retaining them.  

The end consumer does not have to wait for our delivery or pickup guy to arrive as we make sure they reach on time, thanks to FarEye. The GPS enabled solution guides our delivery person to the right pickup point without having to call the customer.

[image] => posts/July2018/7qgjZPFkj9NQd00be8fK.jpg [slug] => -serving-the-customers-the-way-they-wanted-helps-you-in-retaining-the-customer-piyush-ranjan-co-founder-of-door-mint [meta_description] => Being listed by Forbes as a startup to watch out for in 2016, FarEye is proud to be associated with Doormint. [meta_keywords] => [status] => PUBLISHED [featured] => 0 [created_at] => 2016-03-23 08:59:00 [updated_at] => 2019-11-15 08:23:56 ) [original:protected] => Array ( [id] => 44 [author_id] => 2 [category_id] => 1 [title] => "Serving the customers the way they wanted, helps you in retaining the customer", Piyush Ranjan, Co-Founder of Door Mint [seo_title] => "Serving the customers the way they wanted, helps you in retaining the customer", Piyush Ranjan, Co-Founder of Door Mint [excerpt] => We recently stopped by at DoorMint's office and had a small chat with Mr. Piyush Ranjan over a cup of coffee. Hard - core techie and an entrepreneur at heart, Mr. Piyush Ranjan loves building innovative, user friendly and scalable systems that solve real problems. [body] =>

We recently stopped by at Mr. Piyush Ranjan's office and had a small chat with him over a cup of coffee. Hardcore techie and an entrepreneur at heart, Mr. Piyush Ranjan loves building innovative, user-friendly and scalable systems that solve real problems.

Being listed by Forbes as a startup to watch out for in 2016, FarEye is proud to be associated with Doormint. In a candid conversation with one of the co-founders, Mr. Piyush Ranjan, we got an overview of the operations and how Doormint is determined to change the home laundry landscape in India.

Q: Please introduce Doormint to our readers.

A: Doormint is hyperlocal laundry services app. Founded in 2015, Doormint aims at providing doorstep home solutions at affordable prices. Doormint differentiates itself from others by using innovative technology to achieve superior service quality and convenience based professional service. Doormint aims at resolving household grievances on its easy-to-use platform.

Q: Mr. Ranjan, why did you choose the hyperlocal laundry service segment?

A: We chose this segment as laundry is extremely essential service especially for urban India and we noticed that this space was extremely disorganized – limited to local dhobhiwallas who worked at their discretion, not differentiating between the various types of clothing, never meeting deadlines – we realized this is one huge opportunity area in India.

With the rise in urban working class, we have noticed that they are often pressed for time and can afford to pay for essentials – untapped market and a huge potential got us rolling.

To summarize it, laundry is an everyday need and nobody is happy doing their laundry. As people become more and more busy, we help them out with their laundry and make them look good. 

Q: In today’s digital age, how crucial is technology in your sector?

A: Ours is a logistics heavy company with two customer-facing legs (pickup and delivery). Naturally, logistics is a rather big cost center for us. We use FarEye to track delivery persons, this ensures timely pickups and deliveries and weeds out inefficiency. 

Without FarEye, we would be flying blind.

In this fast pace & competitive world, we need to stay ahead of our customer’s expectations in order to stay in the business. Those who are digitally transforming operations are headed to a brighter future characterized by increased returns and enhanced consumer experiences and those who overlook or underestimate its importance are headed for disaster.

In what capacity are you using FarEye and how has it benefited your operations. 

We use FarEye to track pickup/delivery boys and ensure timely execution.  FarEye helps in time communication with on ground personnel, map-based guidance to help them reach the customer address without the need of calls.

Would it be right to say that the end consumer reaps the benefit of a mobility solution such as FarEye?

Yes, indeed. Since I have known Customer is King and especially today with numerous options available to them, we must be very wary in the way we cater to them. Often underplayed but small gestures like refraining from calling the customer repeatedly for directions and keeping time commitment help us in delivering a superior service and retaining them.  

The end consumer does not have to wait for our delivery or pickup guy to arrive as we make sure they reach on time, thanks to FarEye. The GPS enabled solution guides our delivery person to the right pickup point without having to call the customer.

[image] => posts/July2018/7qgjZPFkj9NQd00be8fK.jpg [slug] => -serving-the-customers-the-way-they-wanted-helps-you-in-retaining-the-customer-piyush-ranjan-co-founder-of-door-mint [meta_description] => Being listed by Forbes as a startup to watch out for in 2016, FarEye is proud to be associated with Doormint. [meta_keywords] => [status] => PUBLISHED [featured] => 0 [created_at] => 2016-03-23 08:59:00 [updated_at] => 2019-11-15 08:23:56 [pivot_tag_id] => 10 [pivot_post_id] => 44 ) [changes:protected] => Array ( ) [casts:protected] => Array ( ) [dates:protected] => Array ( ) [dateFormat:protected] => [appends:protected] => Array ( ) [dispatchesEvents:protected] => Array ( ) [observables:protected] => Array ( ) [relations:protected] => Array ( [pivot] => Illuminate\Database\Eloquent\Relations\Pivot Object ( [pivotParent] => App\Tag Object *RECURSION* [foreignKey:protected] => tag_id [relatedKey:protected] => post_id [guarded:protected] => Array ( ) [connection:protected] => mysql [table:protected] => tags_to_posts [primaryKey:protected] => id [keyType:protected] => int [incrementing] => 1 [with:protected] => Array ( ) [withCount:protected] => Array ( ) [perPage:protected] => 15 [exists] => 1 [wasRecentlyCreated] => [attributes:protected] => Array ( [tag_id] => 10 [post_id] => 44 ) [original:protected] => Array ( [tag_id] => 10 [post_id] => 44 ) [changes:protected] => Array ( ) [casts:protected] => Array ( ) [dates:protected] => Array ( ) [dateFormat:protected] => [appends:protected] => Array ( ) [dispatchesEvents:protected] => Array ( ) [observables:protected] => Array ( ) [relations:protected] => Array ( ) [touches:protected] => Array ( ) [timestamps] => [hidden:protected] => Array ( ) [visible:protected] => Array ( ) [fillable:protected] => Array ( ) ) ) [touches:protected] => Array ( ) [timestamps] => 1 [hidden:protected] => Array ( ) [visible:protected] => Array ( ) [fillable:protected] => Array ( ) [guarded:protected] => Array ( [0] => * ) ) [33] => App\Post Object ( [connection:protected] => mysql [table:protected] => [primaryKey:protected] => id [keyType:protected] => int [incrementing] => 1 [with:protected] => Array ( ) [withCount:protected] => Array ( ) [perPage:protected] => 15 [exists] => 1 [wasRecentlyCreated] => [attributes:protected] => Array ( [id] => 46 [author_id] => 2 [category_id] => 1 [title] => 5 ways to delight your customer with best service... [seo_title] => 5 ways to delight your customer with best service... [excerpt] => With brands becoming more and more conscious in building their brand value, brand managers are devising new customer strategies to woo the customer. Customer service has become more important than before [body] =>

With brands becoming more and more conscious in building their brand value, brand managers are devising new customer strategies to woo the customer.  Customer service has become more important than before - below is an infographic depicting the importance of this aspect thereby validating the above stated.

With the power of Social media and with the increase of disposable income & the multiple options available, there has been an increase in the customer switching behavior. The breakneck speed in spreading the customer reviews on social networks with trending hashtags & posting in various forums is giving worrying the brands and it is helping them to rethink and redesign on their customer strategies in delivering superior customer experience. 

5 ways to delight your customer with best service...2

With mobility being used as a collaborative tool to embrace the power of delivering superior customer experience, brands are investing in new-age mobile technologies to gain a cutting edge over the competitors.

5 ways to delight your customer with best service...3

See what makes your customer happy

5 ways to delight your customer with best service...4

Give us a call to make your brand more customer-centric...

[image] => posts/July2018/b79SpL4OxB0L8UZfVsPZ.jpg [slug] => 5-ways-to-delight-your-customer-with-best-service- [meta_description] => With mobility being used as a collaborative tool to embrace the power of delivering superior customer experience, brands are investing in new-age mobile technologies to gain a cutting edge over the competitors. [meta_keywords] => [status] => PUBLISHED [featured] => 0 [created_at] => 2016-04-15 09:14:00 [updated_at] => 2019-11-15 08:23:59 ) [original:protected] => Array ( [id] => 46 [author_id] => 2 [category_id] => 1 [title] => 5 ways to delight your customer with best service... [seo_title] => 5 ways to delight your customer with best service... [excerpt] => With brands becoming more and more conscious in building their brand value, brand managers are devising new customer strategies to woo the customer. Customer service has become more important than before [body] =>

With brands becoming more and more conscious in building their brand value, brand managers are devising new customer strategies to woo the customer.  Customer service has become more important than before - below is an infographic depicting the importance of this aspect thereby validating the above stated.

With the power of Social media and with the increase of disposable income & the multiple options available, there has been an increase in the customer switching behavior. The breakneck speed in spreading the customer reviews on social networks with trending hashtags & posting in various forums is giving worrying the brands and it is helping them to rethink and redesign on their customer strategies in delivering superior customer experience. 

5 ways to delight your customer with best service...2

With mobility being used as a collaborative tool to embrace the power of delivering superior customer experience, brands are investing in new-age mobile technologies to gain a cutting edge over the competitors.

5 ways to delight your customer with best service...3

See what makes your customer happy

5 ways to delight your customer with best service...4

Give us a call to make your brand more customer-centric...

[image] => posts/July2018/b79SpL4OxB0L8UZfVsPZ.jpg [slug] => 5-ways-to-delight-your-customer-with-best-service- [meta_description] => With mobility being used as a collaborative tool to embrace the power of delivering superior customer experience, brands are investing in new-age mobile technologies to gain a cutting edge over the competitors. [meta_keywords] => [status] => PUBLISHED [featured] => 0 [created_at] => 2016-04-15 09:14:00 [updated_at] => 2019-11-15 08:23:59 [pivot_tag_id] => 10 [pivot_post_id] => 46 ) [changes:protected] => Array ( ) [casts:protected] => Array ( ) [dates:protected] => Array ( ) [dateFormat:protected] => [appends:protected] => Array ( ) [dispatchesEvents:protected] => Array ( ) [observables:protected] => Array ( ) [relations:protected] => Array ( [pivot] => Illuminate\Database\Eloquent\Relations\Pivot Object ( [pivotParent] => App\Tag Object *RECURSION* [foreignKey:protected] => tag_id [relatedKey:protected] => post_id [guarded:protected] => Array ( ) [connection:protected] => mysql [table:protected] => tags_to_posts [primaryKey:protected] => id [keyType:protected] => int [incrementing] => 1 [with:protected] => Array ( ) [withCount:protected] => Array ( ) [perPage:protected] => 15 [exists] => 1 [wasRecentlyCreated] => [attributes:protected] => Array ( [tag_id] => 10 [post_id] => 46 ) [original:protected] => Array ( [tag_id] => 10 [post_id] => 46 ) [changes:protected] => Array ( ) [casts:protected] => Array ( ) [dates:protected] => Array ( ) [dateFormat:protected] => [appends:protected] => Array ( ) [dispatchesEvents:protected] => Array ( ) [observables:protected] => Array ( ) [relations:protected] => Array ( ) [touches:protected] => Array ( ) [timestamps] => [hidden:protected] => Array ( ) [visible:protected] => Array ( ) [fillable:protected] => Array ( ) ) ) [touches:protected] => Array ( ) [timestamps] => 1 [hidden:protected] => Array ( ) [visible:protected] => Array ( ) [fillable:protected] => Array ( ) [guarded:protected] => Array ( [0] => * ) ) [34] => App\Post Object ( [connection:protected] => mysql [table:protected] => [primaryKey:protected] => id [keyType:protected] => int [incrementing] => 1 [with:protected] => Array ( ) [withCount:protected] => Array ( ) [perPage:protected] => 15 [exists] => 1 [wasRecentlyCreated] => [attributes:protected] => Array ( [id] => 47 [author_id] => 2 [category_id] => 1 [title] => How to deliver on-time despite the routing challenges in India... [seo_title] => How to deliver on-time despite the routing challenges in India... [excerpt] => See how FarEye algorithms deliver real time routing advantages every time [body] =>

What are the metrics that come into your mind while assessing the routing technique? Is it the accuracy, travel time or travel distance? Or it is all the three?

With the distance traveled partly derived from its use of real-world data, relatively from predictive analytics and historical database, it remains as a crucial metric for the enterprises to understand the actual time spent, amount of fuel that is required etc. This, in turn, helps in making better schedules while keeping costs intact. Routing actual road distance measures the door-to-door travel time for mobile employees and compiling a historical database.

How do we do this?

With the j-spirit algorithm, we first assess how many jobs we have and also the vehicle capacity. Once we identify the capacity of the vehicle, then we figure out the location of the vehicle.  

And, in case of assigning a job to a rider,  we get the lat-long of the nodal points and calculates the actual road-distance either by the historical database or through real-time data.

In the urban and suburban areas, we draw the information from a pre-loaded database - a time-based routing technique that is unique and a highly configurable system that will use the best routes between the set of areas defined by any geographic boundary. Whereas for rural/remote areas, we estimate the door-to-door distance along with travel time by the linear -distance method.

By accurately calculating the actual distance traveled, we can calculate the time taken to travel between any two nodal points. This information can be used later on when any rider travels between the same nodal points.

In order to compensate for the travel time due to traffic congestion building buffer-time into the routes helps in increasing the likelihood of on-time delivery, an important measure of service. It reduces the measure of productivity associated with costs such as driver & equipment idle-time and the number of miles traveled per hour.

Keeping the schedules on-time & optimized:

Time -based routing contains optimizes Street Level Routing (SLR) and helps in planning the workforce such that they reach out to the customer on-time and while optimizing the schedules. This helps in understanding the hidden traps in planning and helps in reducing the delays, missed commitments & customer dissatisfaction.

[image] => posts/July2018/NBRf74X32LNuNGIR7PlZ.jpg [slug] => how-to-deliver-on-time-despite-the-routing-challenges-in-india- [meta_description] => By accurately calculating the actual distance traveled, we can calculate the time taken to travel between any two nodal points. [meta_keywords] => [status] => PUBLISHED [featured] => 0 [created_at] => 2016-05-09 09:18:00 [updated_at] => 2019-11-15 08:24:03 ) [original:protected] => Array ( [id] => 47 [author_id] => 2 [category_id] => 1 [title] => How to deliver on-time despite the routing challenges in India... [seo_title] => How to deliver on-time despite the routing challenges in India... [excerpt] => See how FarEye algorithms deliver real time routing advantages every time [body] =>

What are the metrics that come into your mind while assessing the routing technique? Is it the accuracy, travel time or travel distance? Or it is all the three?

With the distance traveled partly derived from its use of real-world data, relatively from predictive analytics and historical database, it remains as a crucial metric for the enterprises to understand the actual time spent, amount of fuel that is required etc. This, in turn, helps in making better schedules while keeping costs intact. Routing actual road distance measures the door-to-door travel time for mobile employees and compiling a historical database.

How do we do this?

With the j-spirit algorithm, we first assess how many jobs we have and also the vehicle capacity. Once we identify the capacity of the vehicle, then we figure out the location of the vehicle.  

And, in case of assigning a job to a rider,  we get the lat-long of the nodal points and calculates the actual road-distance either by the historical database or through real-time data.

In the urban and suburban areas, we draw the information from a pre-loaded database - a time-based routing technique that is unique and a highly configurable system that will use the best routes between the set of areas defined by any geographic boundary. Whereas for rural/remote areas, we estimate the door-to-door distance along with travel time by the linear -distance method.

By accurately calculating the actual distance traveled, we can calculate the time taken to travel between any two nodal points. This information can be used later on when any rider travels between the same nodal points.

In order to compensate for the travel time due to traffic congestion building buffer-time into the routes helps in increasing the likelihood of on-time delivery, an important measure of service. It reduces the measure of productivity associated with costs such as driver & equipment idle-time and the number of miles traveled per hour.

Keeping the schedules on-time & optimized:

Time -based routing contains optimizes Street Level Routing (SLR) and helps in planning the workforce such that they reach out to the customer on-time and while optimizing the schedules. This helps in understanding the hidden traps in planning and helps in reducing the delays, missed commitments & customer dissatisfaction.

[image] => posts/July2018/NBRf74X32LNuNGIR7PlZ.jpg [slug] => how-to-deliver-on-time-despite-the-routing-challenges-in-india- [meta_description] => By accurately calculating the actual distance traveled, we can calculate the time taken to travel between any two nodal points. [meta_keywords] => [status] => PUBLISHED [featured] => 0 [created_at] => 2016-05-09 09:18:00 [updated_at] => 2019-11-15 08:24:03 [pivot_tag_id] => 10 [pivot_post_id] => 47 ) [changes:protected] => Array ( ) [casts:protected] => Array ( ) [dates:protected] => Array ( ) [dateFormat:protected] => [appends:protected] => Array ( ) [dispatchesEvents:protected] => Array ( ) [observables:protected] => Array ( ) [relations:protected] => Array ( [pivot] => Illuminate\Database\Eloquent\Relations\Pivot Object ( [pivotParent] => App\Tag Object *RECURSION* [foreignKey:protected] => tag_id [relatedKey:protected] => post_id [guarded:protected] => Array ( ) [connection:protected] => mysql [table:protected] => tags_to_posts [primaryKey:protected] => id [keyType:protected] => int [incrementing] => 1 [with:protected] => Array ( ) [withCount:protected] => Array ( ) [perPage:protected] => 15 [exists] => 1 [wasRecentlyCreated] => [attributes:protected] => Array ( [tag_id] => 10 [post_id] => 47 ) [original:protected] => Array ( [tag_id] => 10 [post_id] => 47 ) [changes:protected] => Array ( ) [casts:protected] => Array ( ) [dates:protected] => Array ( ) [dateFormat:protected] => [appends:protected] => Array ( ) [dispatchesEvents:protected] => Array ( ) [observables:protected] => Array ( ) [relations:protected] => Array ( ) [touches:protected] => Array ( ) [timestamps] => [hidden:protected] => Array ( ) [visible:protected] => Array ( ) [fillable:protected] => Array ( ) ) ) [touches:protected] => Array ( ) [timestamps] => 1 [hidden:protected] => Array ( ) [visible:protected] => Array ( ) [fillable:protected] => Array ( ) [guarded:protected] => Array ( [0] => * ) ) [35] => App\Post Object ( [connection:protected] => mysql [table:protected] => [primaryKey:protected] => id [keyType:protected] => int [incrementing] => 1 [with:protected] => Array ( ) [withCount:protected] => Array ( ) [perPage:protected] => 15 [exists] => 1 [wasRecentlyCreated] => [attributes:protected] => Array ( [id] => 48 [author_id] => 2 [category_id] => 1 [title] => Invoicing Made Easy! [seo_title] => Invoicing Made Easy! [excerpt] => Paperwork, rekeying data and not having access to key information are all factors that are detrimental to the productivity of the field workforce. [body] =>

Paperwork, rekeying data and not having access to key information are all factors that are detrimental to the productivity of the field workforce.

Invoices contribute to the bottom line of an enterprise. Raising an invoice involves labor-intensiveness and also it involves a processing time in it which would be around three to four days (on an average). The challenges involved in traditional invoice processing include:

  1. Increase in the chance of error due to multiple sources: Invoices raised through manual processes are done through various sources, which include e-mail, courier, fax and web-based forms.
  2. Paper invoices are tough to monitor: In today’s fast-paced work environment, paper invoices can be filed away and forgotten. Also, it fails to give financial visibility to the organization.
  3. Paper invoices are labor intensive: Data entry activity, each invoice necessitates a manual cross-reference for validity which involves comparing the invoices, etc.

With FarEye’s easy billing set-up, the merchant can raise the invoice with a single click. Everything is automated and the accuracy & visibility is maintained throughout the process. Also, it helps in improving your internal processes and relations with the suppliers.

Impact on the businesses:

Automated Invoicing plays a key role in reducing error rates in invoice entry and payments. Some of the key benefits of raising automated invoices include:

  1. Increased visibility and control: All the information is at your fingertips: supplier data, amount to be collected, taxes, discounts, etc.
  2. Timely & accurate financial reports: Immediate access to every kind of statistics, such as charts, bars, graphs & tables.
  3. Improved cash flow management:  Reduced errors along with visibility and control enables healthy cash flow management.

[image] => posts/July2018/Hv5OlOms4uLPFbLBzuIP.jpg [slug] => invoicing-made-easy! [meta_description] => With FarEye’s easy billing set-up, the merchant can raise the invoice with a single click. Everything is automated and the accuracy & visibility is maintained throughout the process. [meta_keywords] => [status] => PUBLISHED [featured] => 0 [created_at] => 2016-05-19 09:19:00 [updated_at] => 2019-11-15 09:43:42 ) [original:protected] => Array ( [id] => 48 [author_id] => 2 [category_id] => 1 [title] => Invoicing Made Easy! [seo_title] => Invoicing Made Easy! [excerpt] => Paperwork, rekeying data and not having access to key information are all factors that are detrimental to the productivity of the field workforce. [body] =>

Paperwork, rekeying data and not having access to key information are all factors that are detrimental to the productivity of the field workforce.

Invoices contribute to the bottom line of an enterprise. Raising an invoice involves labor-intensiveness and also it involves a processing time in it which would be around three to four days (on an average). The challenges involved in traditional invoice processing include:

  1. Increase in the chance of error due to multiple sources: Invoices raised through manual processes are done through various sources, which include e-mail, courier, fax and web-based forms.
  2. Paper invoices are tough to monitor: In today’s fast-paced work environment, paper invoices can be filed away and forgotten. Also, it fails to give financial visibility to the organization.
  3. Paper invoices are labor intensive: Data entry activity, each invoice necessitates a manual cross-reference for validity which involves comparing the invoices, etc.

With FarEye’s easy billing set-up, the merchant can raise the invoice with a single click. Everything is automated and the accuracy & visibility is maintained throughout the process. Also, it helps in improving your internal processes and relations with the suppliers.

Impact on the businesses:

Automated Invoicing plays a key role in reducing error rates in invoice entry and payments. Some of the key benefits of raising automated invoices include:

  1. Increased visibility and control: All the information is at your fingertips: supplier data, amount to be collected, taxes, discounts, etc.
  2. Timely & accurate financial reports: Immediate access to every kind of statistics, such as charts, bars, graphs & tables.
  3. Improved cash flow management:  Reduced errors along with visibility and control enables healthy cash flow management.

[image] => posts/July2018/Hv5OlOms4uLPFbLBzuIP.jpg [slug] => invoicing-made-easy! [meta_description] => With FarEye’s easy billing set-up, the merchant can raise the invoice with a single click. Everything is automated and the accuracy & visibility is maintained throughout the process. [meta_keywords] => [status] => PUBLISHED [featured] => 0 [created_at] => 2016-05-19 09:19:00 [updated_at] => 2019-11-15 09:43:42 [pivot_tag_id] => 10 [pivot_post_id] => 48 ) [changes:protected] => Array ( ) [casts:protected] => Array ( ) [dates:protected] => Array ( ) [dateFormat:protected] => [appends:protected] => Array ( ) [dispatchesEvents:protected] => Array ( ) [observables:protected] => Array ( ) [relations:protected] => Array ( [pivot] => Illuminate\Database\Eloquent\Relations\Pivot Object ( [pivotParent] => App\Tag Object *RECURSION* [foreignKey:protected] => tag_id [relatedKey:protected] => post_id [guarded:protected] => Array ( ) [connection:protected] => mysql [table:protected] => tags_to_posts [primaryKey:protected] => id [keyType:protected] => int [incrementing] => 1 [with:protected] => Array ( ) [withCount:protected] => Array ( ) [perPage:protected] => 15 [exists] => 1 [wasRecentlyCreated] => [attributes:protected] => Array ( [tag_id] => 10 [post_id] => 48 ) [original:protected] => Array ( [tag_id] => 10 [post_id] => 48 ) [changes:protected] => Array ( ) [casts:protected] => Array ( ) [dates:protected] => Array ( ) [dateFormat:protected] => [appends:protected] => Array ( ) [dispatchesEvents:protected] => Array ( ) [observables:protected] => Array ( ) [relations:protected] => Array ( ) [touches:protected] => Array ( ) [timestamps] => [hidden:protected] => Array ( ) [visible:protected] => Array ( ) [fillable:protected] => Array ( ) ) ) [touches:protected] => Array ( ) [timestamps] => 1 [hidden:protected] => Array ( ) [visible:protected] => Array ( ) [fillable:protected] => Array ( ) [guarded:protected] => Array ( [0] => * ) ) [36] => App\Post Object ( [connection:protected] => mysql [table:protected] => [primaryKey:protected] => id [keyType:protected] => int [incrementing] => 1 [with:protected] => Array ( ) [withCount:protected] => Array ( ) [perPage:protected] => 15 [exists] => 1 [wasRecentlyCreated] => [attributes:protected] => Array ( [id] => 49 [author_id] => 2 [category_id] => 1 [title] => FarEye + FreedCamp Collaboration [seo_title] => FarEye + FreedCamp Collaboration [excerpt] => Connecting tasks, processes and people helps in changing the workplace and fostering innovation. With increased collaboration amongst the workforce you could see an increase in the productivity, rise in efficiency and quality of service. [body] =>

Connecting tasks, processes and people helps in changing the workplace and fostering innovation. With increased collaboration amongst the workforce, you could see an increase in the productivity, a rise in efficiency and quality of service.

To help customers reach desired goals within a stipulated time and increase the efficiency we have recently collaborated with FreedCamp, a project management tool that helps in better collaboration amongst the workforce. Maintaining right quality of service, on-time delivery of service and ensuring productivity are the three key metrics that a project manager keeps in his mind.

Benefits:

  1. Better efficiency in delivering services: Our platform, provides a roadmap that can be easily followed and this helps in completing the tasks quickly.
  2. Better Flexibility: Mapping out the strategy such that the unexpected demand or workload is dealt with properly.
  3. Better Collaboration: With To-Do lists and discussion forums, collaboration amongst the workforce that helps in finishing the tasks easily and smartly.
  4. Time-saving: Helps in going hand-in-hand with enhanced effectiveness reducing the time taken to finish the project.
  5. Enhanced Customer Experience: On-time delivery of service helps in enhancing the customer experience.

[image] => posts/July2018/PGfsZVHDMMo4QEhTE6JI.jpg [slug] => fareye-freedcamp-collaboration [meta_description] => To help customers reach desired goals within a stipulated time and increase the efficiency we have recently collaborated with FreedCamp, a project management tool that helps in better collaboration amongst the workforce. [meta_keywords] => [status] => PUBLISHED [featured] => 0 [created_at] => 2016-05-19 11:39:00 [updated_at] => 2019-11-15 08:24:09 ) [original:protected] => Array ( [id] => 49 [author_id] => 2 [category_id] => 1 [title] => FarEye + FreedCamp Collaboration [seo_title] => FarEye + FreedCamp Collaboration [excerpt] => Connecting tasks, processes and people helps in changing the workplace and fostering innovation. With increased collaboration amongst the workforce you could see an increase in the productivity, rise in efficiency and quality of service. [body] =>

Connecting tasks, processes and people helps in changing the workplace and fostering innovation. With increased collaboration amongst the workforce, you could see an increase in the productivity, a rise in efficiency and quality of service.

To help customers reach desired goals within a stipulated time and increase the efficiency we have recently collaborated with FreedCamp, a project management tool that helps in better collaboration amongst the workforce. Maintaining right quality of service, on-time delivery of service and ensuring productivity are the three key metrics that a project manager keeps in his mind.

Benefits:

  1. Better efficiency in delivering services: Our platform, provides a roadmap that can be easily followed and this helps in completing the tasks quickly.
  2. Better Flexibility: Mapping out the strategy such that the unexpected demand or workload is dealt with properly.
  3. Better Collaboration: With To-Do lists and discussion forums, collaboration amongst the workforce that helps in finishing the tasks easily and smartly.
  4. Time-saving: Helps in going hand-in-hand with enhanced effectiveness reducing the time taken to finish the project.
  5. Enhanced Customer Experience: On-time delivery of service helps in enhancing the customer experience.

[image] => posts/July2018/PGfsZVHDMMo4QEhTE6JI.jpg [slug] => fareye-freedcamp-collaboration [meta_description] => To help customers reach desired goals within a stipulated time and increase the efficiency we have recently collaborated with FreedCamp, a project management tool that helps in better collaboration amongst the workforce. [meta_keywords] => [status] => PUBLISHED [featured] => 0 [created_at] => 2016-05-19 11:39:00 [updated_at] => 2019-11-15 08:24:09 [pivot_tag_id] => 10 [pivot_post_id] => 49 ) [changes:protected] => Array ( ) [casts:protected] => Array ( ) [dates:protected] => Array ( ) [dateFormat:protected] => [appends:protected] => Array ( ) [dispatchesEvents:protected] => Array ( ) [observables:protected] => Array ( ) [relations:protected] => Array ( [pivot] => Illuminate\Database\Eloquent\Relations\Pivot Object ( [pivotParent] => App\Tag Object *RECURSION* [foreignKey:protected] => tag_id [relatedKey:protected] => post_id [guarded:protected] => Array ( ) [connection:protected] => mysql [table:protected] => tags_to_posts [primaryKey:protected] => id [keyType:protected] => int [incrementing] => 1 [with:protected] => Array ( ) [withCount:protected] => Array ( ) [perPage:protected] => 15 [exists] => 1 [wasRecentlyCreated] => [attributes:protected] => Array ( [tag_id] => 10 [post_id] => 49 ) [original:protected] => Array ( [tag_id] => 10 [post_id] => 49 ) [changes:protected] => Array ( ) [casts:protected] => Array ( ) [dates:protected] => Array ( ) [dateFormat:protected] => [appends:protected] => Array ( ) [dispatchesEvents:protected] => Array ( ) [observables:protected] => Array ( ) [relations:protected] => Array ( ) [touches:protected] => Array ( ) [timestamps] => [hidden:protected] => Array ( ) [visible:protected] => Array ( ) [fillable:protected] => Array ( ) ) ) [touches:protected] => Array ( ) [timestamps] => 1 [hidden:protected] => Array ( ) [visible:protected] => Array ( ) [fillable:protected] => Array ( ) [guarded:protected] => Array ( [0] => * ) ) [37] => App\Post Object ( [connection:protected] => mysql [table:protected] => [primaryKey:protected] => id [keyType:protected] => int [incrementing] => 1 [with:protected] => Array ( ) [withCount:protected] => Array ( ) [perPage:protected] => 15 [exists] => 1 [wasRecentlyCreated] => [attributes:protected] => Array ( [id] => 50 [author_id] => 2 [category_id] => 1 [title] => Dedicated cloud service & white-label solution [seo_title] => Dedicated cloud service & white-label solution [excerpt] => To make it ideal for the business users to store and/or process sensitive data we are offering a private cloud solution. With this, our customer gets more control over the server with increased security and flexibility. IT teams of large enterprises can use their business processes and computer resources in a private cloud. [body] =>

To make it ideal for the business users to store and/or process sensitive data we are offering a private cloud solution. With this, our customer gets more control over the server with increased security and flexibility. IT teams of large enterprises can use their business processes and computer resources in a private cloud.

Also, adding to the above advantages, deploying a private cloud helps in cost reduction, enhancing service quality and reducing the time taken to deliver what the users demand. Cost savings which are defined by the standardization of services or automation reduce operational costs and fee IT personnel to focus more on serving customers than on activities with little or no added value.

Attributes of private clouds:

  1. Flexibility: Gives more flexibility to the users both in and out of the workplace. Employees can access files using web-enabled devices such as smartphones etc.
  2. Scale that meets client demands: Private cloud computing allows your business to easily upscale or downscale your IT requirements
  3. Resource sharing among the number of users: Resource sharing would become much easier with the help private cloud deployment
  4. Measuring & Paying according to the use of service: Pay-as-go model helps in charging you for what you store, this helps in reduced wastage of resources
  5. Multi-tenancy: This framework supports multiple domains on the same machine.

Private cloud computing is a solution for scalable, customized and secure resources where control has to reside with your internal IT department.

White-label solution:

To help enterprises easy to brand and help them focus on core-business competency, we are providing a white-label solution. With this, the enterprises can cut down the developmental costs, save time and get 24X7 support along with product expertise.

[image] => posts/July2018/3qfU4QYG1oYOS0CpzALq.jpg [slug] => dedicated-cloud-service-and-white-label-solution [meta_description] => To make it ideal for the business users to store and/or process sensitive data we are offering a private cloud solution. [meta_keywords] => [status] => PUBLISHED [featured] => 0 [created_at] => 2016-05-19 14:15:00 [updated_at] => 2019-11-15 08:24:12 ) [original:protected] => Array ( [id] => 50 [author_id] => 2 [category_id] => 1 [title] => Dedicated cloud service & white-label solution [seo_title] => Dedicated cloud service & white-label solution [excerpt] => To make it ideal for the business users to store and/or process sensitive data we are offering a private cloud solution. With this, our customer gets more control over the server with increased security and flexibility. IT teams of large enterprises can use their business processes and computer resources in a private cloud. [body] =>

To make it ideal for the business users to store and/or process sensitive data we are offering a private cloud solution. With this, our customer gets more control over the server with increased security and flexibility. IT teams of large enterprises can use their business processes and computer resources in a private cloud.

Also, adding to the above advantages, deploying a private cloud helps in cost reduction, enhancing service quality and reducing the time taken to deliver what the users demand. Cost savings which are defined by the standardization of services or automation reduce operational costs and fee IT personnel to focus more on serving customers than on activities with little or no added value.

Attributes of private clouds:

  1. Flexibility: Gives more flexibility to the users both in and out of the workplace. Employees can access files using web-enabled devices such as smartphones etc.
  2. Scale that meets client demands: Private cloud computing allows your business to easily upscale or downscale your IT requirements
  3. Resource sharing among the number of users: Resource sharing would become much easier with the help private cloud deployment
  4. Measuring & Paying according to the use of service: Pay-as-go model helps in charging you for what you store, this helps in reduced wastage of resources
  5. Multi-tenancy: This framework supports multiple domains on the same machine.

Private cloud computing is a solution for scalable, customized and secure resources where control has to reside with your internal IT department.

White-label solution:

To help enterprises easy to brand and help them focus on core-business competency, we are providing a white-label solution. With this, the enterprises can cut down the developmental costs, save time and get 24X7 support along with product expertise.

[image] => posts/July2018/3qfU4QYG1oYOS0CpzALq.jpg [slug] => dedicated-cloud-service-and-white-label-solution [meta_description] => To make it ideal for the business users to store and/or process sensitive data we are offering a private cloud solution. [meta_keywords] => [status] => PUBLISHED [featured] => 0 [created_at] => 2016-05-19 14:15:00 [updated_at] => 2019-11-15 08:24:12 [pivot_tag_id] => 10 [pivot_post_id] => 50 ) [changes:protected] => Array ( ) [casts:protected] => Array ( ) [dates:protected] => Array ( ) [dateFormat:protected] => [appends:protected] => Array ( ) [dispatchesEvents:protected] => Array ( ) [observables:protected] => Array ( ) [relations:protected] => Array ( [pivot] => Illuminate\Database\Eloquent\Relations\Pivot Object ( [pivotParent] => App\Tag Object *RECURSION* [foreignKey:protected] => tag_id [relatedKey:protected] => post_id [guarded:protected] => Array ( ) [connection:protected] => mysql [table:protected] => tags_to_posts [primaryKey:protected] => id [keyType:protected] => int [incrementing] => 1 [with:protected] => Array ( ) [withCount:protected] => Array ( ) [perPage:protected] => 15 [exists] => 1 [wasRecentlyCreated] => [attributes:protected] => Array ( [tag_id] => 10 [post_id] => 50 ) [original:protected] => Array ( [tag_id] => 10 [post_id] => 50 ) [changes:protected] => Array ( ) [casts:protected] => Array ( ) [dates:protected] => Array ( ) [dateFormat:protected] => [appends:protected] => Array ( ) [dispatchesEvents:protected] => Array ( ) [observables:protected] => Array ( ) [relations:protected] => Array ( ) [touches:protected] => Array ( ) [timestamps] => [hidden:protected] => Array ( ) [visible:protected] => Array ( ) [fillable:protected] => Array ( ) ) ) [touches:protected] => Array ( ) [timestamps] => 1 [hidden:protected] => Array ( ) [visible:protected] => Array ( ) [fillable:protected] => Array ( ) [guarded:protected] => Array ( [0] => * ) ) [38] => App\Post Object ( [connection:protected] => mysql [table:protected] => [primaryKey:protected] => id [keyType:protected] => int [incrementing] => 1 [with:protected] => Array ( )