Higher customer expectations call for better delivery services.
According to an Accenture report, consumers that used online channels for less than 25% of purchases before the pandemic, went from 1 in 20 of their purchases being online to 1 in 6. Besides the increasing volume of online shipments, over 80% of customers expect same-day deliveries, adding more pressure on courier and logistics firms.
To meet the dual demands of rising parcel volumes and shorter delivery times, both carriers and independent courier companies are putting significant effort in re-engineering their services with the help of technology.
Some of the areas of improvement include automated sorting with robotics in hubs, dispatching and route planning software, trials of drones for last-mile deliveries, and AI-powered route improvements to navigate the city traffic.
Reforming your courier service with end-to-end technology integration will help you stay relevant and also meet the evolving customer expectations effortlessly. In this post, we will touch upon three innovative ways in which technology is reshaping courier dispatch service:
Dispatching is a critical aspect of the courier delivery operation, especially when dealing with same-day deliveries. Usually, the specific deployment of vehicles for singular deliveries becomes a costly affair, which is why smart dispatching and route planning are essential for timely deliveries and happy customers.
By automating your dispatch process, it is possible to club deliveries for similar pin codes, saving a lot of miles for your delivery agents. Besides, logistics companies often use the same vehicle to execute more same-day deliveries, which can be improved upon through efficient route planning that maximises the number of shipments on a single route, while also avoiding high-congestion areas to expedite the process.
An advanced dispatching platform makes use of a simple mobile application that informs delivery executives of the delivery tasks they need to accomplish in a given timeframe. So, instead of waiting in the warehouse to receive packages, delivery agents arrive at work with a complete view of their day ahead and can get started immediately without wasting any time.
The mobile application also facilitates communication via real-time notifications, which can add more smiles to the last mile. It enables dispatching managers to update delivery workflows in real-time by adding or cancelling tasks or changing the delivery location and time, as required or requested by customers. The result is a smooth, transparent and efficient delivery chain, without any downtime or errors caused due to the manual dispatching process.
Routing is a crucial aspect of a seamless dispatching process. An automated dispatch system allocates parcels to last-mile delivery agents according to the most efficient route possible. However, route planning is much more than just delivering items from A to B. It requires you to assess factors like congestion, no-entry windows, tonnage, fuel efficiency, etc., to determine the best possible route between A and B, which may or may not be the shortest.
With automated dispatching software, it is possible to design efficient routes based on historical performance for faster deliveries. Such software also integrates real-time data, alerting last-mile delivery agents of upcoming bad weather or unexpected jams to prevent unnecessary delays. App-based communication allows for real-time re-routing, which helps in optimising last-mile operations through more control and visibility.
Customers don’t want to stay in the dark regarding their online purchases. Instead, they expect end-to-end tracking so that they know exactly when they would receive their package.
Enabling pro-active shipment tracking via SMS or push notifications will help you meet customer expectations at all times. With modern technology, you can ensure that all the stakeholders in the delivery process are always informed of the position of the parcel. Such software is equipped to send automatic notifications to customers the moment their item is dispatched, along with the expected date of delivery, as well as a link or a masked number to contact the last mile delivery agent responsible for delivering the item. In case of any delay, both you and the customer are automatically notified, which helps in managing customer expectations better.
FarEye’s logistics platform empowers you to optimise your dispatch operations through modern automation technology. Besides, the platform gives you real-time visibility across the delivery process to eliminate any bottlenecks and ensure maximum efficiency. The IoT based platform helps dispatch managers to track and transmit the live location and expected delivery timings to key stakeholders, including customers, leading to higher fleet efficiency and availability.
Add more smiles to the last mile with an automated dispatching system and see your company’s bottom-line grow. For more information, signup for a quick demo here.