While the people are still adapting to changing restrictions, routines, and best practices imposed to limit the spread of COVID-19, they still need their essential and non-essential items delivered to them.
From growing demand and new delivery requests to changing best practices for customers' safety, online retailers are introducing new safety measures to make their logistics and supply-chain management system better and reach consumers faster.
The phenomenon of same-day delivery, one-hour delivery, and drone-delivery have further redefined customer experience and convenience, making the online sellers look for innovative ways to fulfill their delivery promises.
So how can online retailers expedite delivery logistics and delight their customers?
The answer is last-mile delivery.
Fixing the last mile delivery is the solution that an increasing number of retailers are turning to, to ensure faster deliveries and better online buying experience to the consumer.
In this blog, we're discussing the main benefits that retailers get by fixing their last-mile delivery and ecommerce delivery management.
Last-mile delivery refers to the last leg of the delivery process. Apart from providing updated real-time information of orders to customers, it also gives a sense of control and visibility to the customers over their deliveries.
The last mile is, in fact, considered as the most critical element in the logistics and supply chain business as its key objective is to deliver the package to the customers as quickly as possible. If done right, last-mile delivery can save a great deal of time and money for businesses and translate to high customer satisfaction.
When a customer places an order and tracks it online, the 'out for delivery' status shows what feels like forever, highlighting inefficiency as the main issue with the last mile.
With missed delivery schedules, route optimization issues, incorrect deliveries, and higher fuel costs, last-mile delivery can easily escalate into a catastrophe for businesses.
However, all these challenges can be overcome with a good last-mile delivery software or logistics management software that assists companies in managing their last-mile delivery in an efficient, transparent, and controlled manner.
Having a robust Last-mile delivery system can allow your business to optimize routes, boost fleet productivity, reduce fuel consumption, minimize fleet management expenses, and increase both customer satisfaction and loyalty.
All the above factors combined result in increased profitability of the business.
Further, a good last-mile delivery software can help in -
Streamlined Shipping & Delivery Process
The last-mile delivery solution is an excellent way to automate the time-consuming, mundane, and repetitive tasks related to the logistics and delivery process, thus saving a lot of time, resources, and money.
Additionally, it allows you to streamline your shipping & delivery operations, thus making your overall operations much more efficient and customer-centric.
Flexibility in Delivery
Online buyers today are constantly looking for flexible and customizable services. With hectic schedules and fast-paced lifestyles, customers want flexibility in receiving their shipment at odd hours.
Last-mile delivery software makes this possible by allowing the customers to easily change the time and location of the delivery. It is an excellent solution that not only enhances the flexibility of services but greatly improves customer satisfaction.
When you make a purchase online, real-time visibility plays an active role in sustaining the excitement of buying until the product reaches you.
Last-mile delivery is one of the most important components of supply chain management and helps companies ensure logistics optimization. Further, it can also allow logistic providers to have complete visibility and control over last-mile operations.
Last-mile tracking solutions offer a comprehensive setup for last-mile deliveries with versatile and customizable delivery dashboards to communicate critical information and guide supply chain & logistics professionals in making optimal decisions.
FarEye is empowering retailers across the globe to achieve high levels of delivery efficiency, especially with regards to same day delivery expectations and shorter hyperlocal delivery cycles. To know how we can help you achieve the same, sign up for a quick demo here.