The State of Last Mile Delivery: Optimizing the Last Mile Delivery Experience to Drive Customer Retention

Last-mile delivery logistics are complex, especially for big and bulky brands (think retailers for electronics, furniture and other large items) that sometimes also require in-home installation or setup. Brands want consumers to have a seamless experience, from initial order to final delivery, especially important in a climate where consumer expectations continue to change and fulfillment options grow.

Executives from Tonal, Wayfair, Ryder and GEODIS weigh in on pushing the boundaries of big and bulky deliveries. What are the different types of fulfillment options and how can leveraging returns help drive brand loyalty? Gain insights about the state of the industry by downloading our report.

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