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Job Description

Assitant Manager- L & D Operations

Job Title – Assitant Manager – L& D Operations

 Exp.- 4-6 Years

Job Description:-

L&D OPERATIONS

·        Should have good knowledge on building learning plans, learning documentation both for standard and customized process.

·        Follow-up with internal cross functional teams/external vendors to develop and deliver impactful content for e-learning courses and bite sized learning programs.

·        Prepare & release various learning reports to stakeholders on defined frequencies.

·        Collaborate with SMEs to identify and update any changes in existing content.

·        Build L&D guidelines and process documents to ensure consistency in deliverables across organization.

·        Managing the schedule of learning programs, Vendors, and accounting related to learning expenses.

·        Managing training logistics for multiple deliveries and work as an individual contributor to achieve goals.

LMS ADMINISTRATION

  • Works on assignments dealing with the routine and daily operation including uploading, updating or removing courses, allocating user groups and assign content or assessments to the right target audience, run reports and create learning events in the LMS system.
  • Responsible to provide support within the eLearning department, provide technical support to our external clients, and administrate the Learning Management System (LMS).
  • Support the users to register, troubleshoot issues and track requests in the Learning Management System (LMS).
  • Understand the tools and technologies specific to E-Learning development and delivery.
  • Maintenance of training material and learning assets hosted in the LMS.

 LEARNING EFFECTIVENESS

  • Improve and implement the feedback process for the learning programs.
  • Work on enhancing the new hire experience by setting up regular connects, rolling out various surveys.
  • Conduct evaluations to identify areas of improvement
  • Monitor program metrics to evaluate effectiveness and impact on learners. Report the outcome to the program lead and business.

 Qualification &  Responsibilities :

·        Bachelor’s degree in any field.

·        Relevant experience of 2-5 years part of which involves taking care of an onboarding program of an organization.

·        Experience supporting various types of training - classroom, virtual, and online learning (LMS). 

·        Familiarity and proficiency with Google Suite - spreadsheets, docs, slides etc. will be a bonus.

·        Strong communication skills (including oral and written communication skills). The candidate should have the ability to convey messages in a concise manner.

·        Good relationship and stakeholder management skills.

·        Familiarity with traditional and modern training methods and techniques.

·        Advanced organizational skills with the ability to handle multiple assignments/projects at the same time.

·        MS Office proficiency, including strong PowerPoint, Word, Outlook, and Excel skills.

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