Enterprises are pushing their boundaries to provide an Amazon-standard delivery experience to customers. The new-age consumer(B2B or B2C) is quite habituated to a predictable delivery experience but however, the cost of delivering that experience needs a much deeper analysis. However, a good customer experience is merely an outcome of peak operational efficiencies and with the right set of tools, enterprises can attain seamless last mile delivery process excellence.
Real-time last mile visibility
Last mile operational control
Shipment status check-in calls
Day-to-day operational clarity for drivers
Operational efficiency - number of deliveries, fuel etc.
FarEye is a customizable SaaS platform that has helped world’s leading enterprises solve their last mile challenges. Here are some capabilities of FarEye which can help you tackle the challenges in your last mile.
Machine-learning based routing
Geofence based attendance tracking
Digital run sheets
SMS & web-based tracking
Digital control tower
Predictive alerts & notifications
Pick-up point & parcel shop deliveries
Improved Delivery Happiness Score
Enhance your customer experience through a seamless last mile delivery process execution. Provide them advanced facilities like customer scheduling, real-time live tracking, predictable ETAs.
Improved Operational Efficiency
Leverage the power of automation to make your deliveries error-free, efficient and optimized. Save a lot of operational costs as a result of optimized last mile delivery processes. Track core KPIs using FarEye’s customizable control tower.
Improved Real-time Visibility
Curb the challenge of visibility blackbox with real-time predictive visibility to all your last mile delivery operations. Whether it is a warehouse or en-route or delivered or returned shipment, keep all your stakeholders informed through multiple modes such as WhatsApp, SMS, email and more.
Increased Courier Productivity
With automation, visibility and predictability, an added benefit is that your agents now get to do more with less time. This means a significant increase in your deliveries which you can measure per hour. Equip them with the tools they need to deliver more and earn more incentives while improving your bottom line.