While enterprises are constantly looking for ways to transform customer experiences, 66% of them confirm that their existing systems do nothing to impact customer experience positively.
In the ecommerce industry experience is the new loyalty. Customers are increasingly shifting towards an omni-channel model. They want to engage with brands that understand their preferences and are able to establish a deeper connection with them - delivery expectations, payment preferences and lifestyle choices. In this scenario, brand experience is largely defined by its logistics journey. In an online-first world, logistics is the only actual touch point between the brand and its customer. The stakes are very high as just one bad experience can stop the customers from returning ever.
Inconsistency of experience
Lack of personalization and flexibility
Ensuring safety in the delivery
Carrier accountability for customer experience
Visibility blackbox from order to delivery
Lack of proactive & real-time customer communication
There is an increasing dependence on third-party logistics service providers and partners to fulfil customer orders in which scenario, there is less control on brand identity, inconsistent experiences at different touchpoints and lack of transparency in the order-to-delivery cycle. Anything less than a superior customer experience would result in customers switching over to other brands as they have a plethora of choices to choose from. Hence enterprises need to create a differentiated yet consistent experience to ensure repeat purchases and increase value per customer.
FarEye’s experience loyalty solution brings together enterprises and their partners while keeping the customer at its heart. This allows brands to forge loyalty by creating experiences that engage customers on an emotional as well as on a transactional level.FarEye seamlessly orchestrates logistics processes and allows enterprises to guarantee delightful, branded and personalised customer experiences to drive business growth and ensure brand loyalty.
Flexible and self-service slot booking for deliveries & returns
Instant order-level track and trace capabilities
Special delivery instructions(pickups, drop offs, messaging)
Secure & seamless communication with drivers
Digital proof of delivery and customer feedback
Personalized product recommendations
Safe & compliant deliveries
Own Your Customer Experience
Despite the involvement of third-party partners, deliver a branded and consistent customer experience. Build brand loyalty through differentiated customer experiences with increased transparency and real-time visibility from order to delivery.
Drive upsells and more sales through personalized product recommendations through customer’s behavior and purchase history. Increase customer retention, customer lifetime value and repeat business with enhanced experience loyalty.
Safer Deliveries At Scale
With unique features like driver temperature tracking & advanced contactless capabilities, make your deliveries safer & trusted. Leverage the highly scalable solution from FarEye to achieve contactless deliveries even during unexpected demand surges.
Achieve better collaboration among all stakeholders in the delivery ecosystem through seamless orchestration. Reduce operational costs and delivery times with improved collaboration and achieve more on-time deliveries.
Intelligent Customer Experience