AMWAY

Amway Chooses FarEye To Ensure Its Brand Promise Is Delivered Real-Time

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Amway

Amway Chooses FarEye To Ensure Its Brand Promise Is Delivered Real-Time

Amway is one of the world's largest direct selling businesses which is powered by brands that do wonders and opportunities that empower. The core of Amway is to have relationships that endure. Over 52 years ago, Amway was built on principles, people and products that have touched millions of lives around the world. As a natural progression, Amway expects all its partners to deliver the same set of values and promise. Amway has recently got FarEye on board to deliver the experience guaranteed by its brand name.

Amway chose FarEye, World’s #1 Global Logistics Mobility Solution because of its flexible, scalable and future-oriented solutions which gave them 100 percent visibility of the product journey till it reached the end customer. In today’s era of Uberization, on-demand customer experience is the key. Be it ordering a pizza at their fingertips or tracking the time of its arrival, the empowered consumers want to have the power to pick and choose what they want, as well as have complete visibility of the product journey.

 

Situation Before FarEye

  • • As a company that offers over 140 products across categories, Amway has to interact with multiple offline and online agents on a daily basis. This massive scale of operations posed a huge challenge for the company.
  • • In order to enhance its customer experience, Amway India was scouting for an IT solution that could help them gain real-time visibility of its 3PL partner network and could help them keep their customers engaged at every step post an order was placed.
  • • Amway was looking for a flexible and agile solution to support its IT initiatives, increase the effectiveness of its operations and at the same time, was easily integrated with its 3PL partner network to optimize its operations.

In today’s world where customer experience is the new battleground, every retailer wants to give an enhanced experience to its customers. The digital supply chain became a mandate for Amway in order to sustain and grow. At the same time, an engaging customer journey while maintaining costs became crucial.

– Diptarag Bhattacharjee, COO, Amway

. Amway has got FarEye on board to deliver the experience guaranteed by its brand name.

Challenges
  • Lack of real-time visibility
  • Customer engagement and ETA
  • Reduce cost and efficiency
Solution

FarEye’s team of experts evaluated Amway’s challenges well and offered them a solution which gave them the desired visibility into of the process right from the time products move out of the fulfillment centers until they reached the customer or direct seller with the help of third-party logistics (3PL).

As soon as the customer and direct seller place an order with Amway, the warehouse team prepares a ready-to-ship package and using FarEye’s platform digitally notifies one of the multiple 3PL partners. Thus begins the ‘after order’ customer engagement which is of utmost importance in today’s era of the customer being the focal point of all business operations.

 

Change
with FarEye

FarEye’s team of experts evaluated Amway’s challenges well and offered them a solution

  • 1
    One time integration for both Amway and 3PLs

    The solution also helped its 3PL partners in directly engaging with the customers as well as understanding the operations better.

     
  • 2
    Easy & seamless collaboration with customers and 3PLs while having individual workflows

    As soon as the customer and direct seller place an order with Amway, the warehouse team prepares a ready-to-ship package and using FarEye’s platform digitally notifies one of the multiple 3PL partners.

     
  • 3
    Visibility in the whole process

    FarEye’s team of experts evaluated Amway’s challenges well and offered them a solution which gave them the desired visibility into of the process right from the time products move out of the fulfillment centers until they reached the customer or direct seller with the help of third-party logistics (3PL).

     
  • 4
    Delivery time cut down and performance indicator

    Its platform helped Amway to cut down the delivery time as well as evaluate 3PL partners based on their on-the-ground performance, thus separating the star performers from the laggards

     
  • 5
    Real-time updates and customer convenient delivery

    With FarEye’s mobility solution the customer could reschedule the time of shipment delivery at his own convenience. Simultaneously, the delivery teams kept the customer and direct sellers engaged with real-time updates on the status of the shipment through handheld devices. The FarEye platform works well even in the 2G environment, delivers preset messages indicating shipment location and expected time of delivery.

     

FarEye's platform is scalable, future-oriented and flexible. With FarEye we can deliver 'delight' by having complete visibility of the logistics movement and keeping the customer informed at every step, 'real-time'.

Charles Brewer, CEO, DHL eCommerce

Blue Dart is delighted to partner with FarEye. We are a highly focused and insanely customer-centric brand and this partnership will only enable to enhance the experience for our customers. It has also helped us in automating first mile pickups and last mile deliveries and going almost paperless, a small step in reinforcing our goal to have zero emissions by 2050

Anil Khanna, Managing Director, Blue Dart

First Flight is delighted to partner with FarEye. Customer centricity lies at the core of our brand and this partnership will enable us to further provide a superior experience to our clients. FarEye’s platform is scalable, future-oriented and flexible and has enabled us to have complete visibility of each shipment and keep the customer informed at every step, ‘real-time’. It has also helped us in automating deliveries and reducing our carbon footprints.

Nirmal Pande, AVP Corporate Operations, First Flight

FarEye has helped in speeding up deliveries with visibility to the management with an excellent support system.

Najeeb M.Kabeer, Century Express

The support from FarEye is great. They have always been available even at 3 am in the night to help us. We are satisfied with FarEye and the team as we get great support and response from them. They are an extension of us and we look forward to a long-term relationship.

Jeremy M. Skyrme, Chief Executive Officer, Mara Xpress

In today’s world where customer experience is the new battleground, every retailer wants to give an enhanced experience to its customers. The digital supply chain became a mandate for Amway in order to sustain and grow. At the same time, an engaging customer journey while maintaining costs became crucial.

Nitin Jain, India Head- Distribution & Logistics, Amway India