BAJAJ CAPITAL

FarEye assists Bajaj Capital Insurance Broking Ltd. to increase customer visits by 66 % and deliver on-time service to the customer

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Bajaj Capital Case Study

FarEye assists Bajaj Capital Insurance Broking Limited

BCIBL has been in the insurance broking business since 2004 providing a wide range of insurance products to over 6 lakh clients. BCIBL ensures the maximum level of client satisfaction by providing them with correct information about every insurance product combined with an emphasis on specialized advisory on any type of insurance solutions throughout leading to higher financial security.

 

Situation Before FarEye

  • The collection process is the backbone of the organizations. This process involves the collection of KYC documents, money collection and ECS collection eventually leading to customer acquisition and customer retention. More customers directly translate into more revenue for any business.

FarEye’s geo-tagging & tracking software ensured flawless operations for BCIBL leaving no scope for misinformation.

FarEye assists Bajaj Capital Insurance Broking Ltd. to increase customer visits by 66 % and deliver on-time service to the customer.

Challenges
  • Customer orders are pushed to FarEye through API integration and consolidation of the orders from multiple sellers takes place.
Solution

FarEye’s mobile workforce management platform enabled the runners to optimize their day. With FarEye’s geo-tagging and tracking features, less time was spent trying to find a customer’s house and more time was spent doing collections. The exact location of field employees on FarEye’s dashboard ensured that the client’s house was visited at the time promised by them while taking an appointment.

 

Results
with FarEye

  • Better control and tracking of the overall service operations
     
  • Mobile workforce management. Geo-tagging and tracking features.
     
  • Real-time tracking and immediate records update.
     
  • Customers were visited on time as promised
     

Change
with FarEye

Through constant vigilance and
standardization of the entire collection
the process, the benefits received by Bajaj
Capital was:

  • 1
    Increased Productivity

    Real-time tracking & immediate records ensured that the runners utilized their day entirely for collections. There was an average increase of 66% in the number of customer visits per runner per day.

     
  • 2
    Enhanced Customer Commitment

    By reducing idle time or time spent on the roads by each runner, our client ensured that customer was visited as promised and on-time.

     
  • 3
    Reduction in Fraud

    FarEye’s geo-tagging provides the exact location of the field employee allowing the backend office to find out if the client was actually visited at the designated location or not.

     
  • 4
    Measured Productivity

    The FarEye application with the runner allows real-time update of the status of the task performed. At any point in the day, their manager knows if a collection was successful or unsuccessful and proof for the same.

     
  • 5
    Direct information to the Head Office

    The Head office is no longer dependent on each branch to know the status of ECS collection since they get immediate collection record from FarEye.

     
  • 6
    Enhanced Client Contact

    The runner was able to capture the exact address of a new customer or if there was a change in the residence of an existing customer, thereby ensuring ease in the location of address for future contact.

     

FarEye's platform is scalable, future-oriented and flexible. With FarEye we can deliver 'delight' by having complete visibility of the logistics movement and keeping the customer informed at every step, 'real-time'.

Charles Brewer, CEO, DHL eCommerce

Blue Dart is delighted to partner with FarEye. We are a highly focused and insanely customer-centric brand and this partnership will only enable to enhance the experience for our customers. It has also helped us in automating first mile pickups and last mile deliveries and going almost paperless, a small step in reinforcing our goal to have zero emissions by 2050

Anil Khanna, Managing Director, Blue Dart

First Flight is delighted to partner with FarEye. Customer centricity lies at the core of our brand and this partnership will enable us to further provide a superior experience to our clients. FarEye’s platform is scalable, future-oriented and flexible and has enabled us to have complete visibility of each shipment and keep the customer informed at every step, ‘real-time’. It has also helped us in automating deliveries and reducing our carbon footprints.

Nirmal Pande, AVP Corporate Operations, First Flight

FarEye has helped in speeding up deliveries with visibility to the management with an excellent support system.

Najeeb M.Kabeer, Century Express

The support from FarEye is great. They have always been available even at 3 am in the night to help us. We are satisfied with FarEye and the team as we get great support and response from them. They are an extension of us and we look forward to a long-term relationship.

Jeremy M. Skyrme, Chief Executive Officer, Mara Xpress

In today’s world where customer experience is the new battleground, every retailer wants to give an enhanced experience to its customers. The digital supply chain became a mandate for Amway in order to sustain and grow. At the same time, an engaging customer journey while maintaining costs became crucial.

Nitin Jain, India Head- Distribution & Logistics, Amway India