As customer experience becomes a key competitive differentiator, surpassing price, logistics organizations across the globe are now forced to focus more on the kind of delivery experience they generate. So, delivering on time, in-full is now a de facto.
The challenge is, keeping customers happy and loyal is not an easy goal to achieve, especially when you have to keep costs low and resources fully utilized. Hence emerges the need to leverage advanced transportation technologies to optimize logistics operations, gain predictive visibility and mitigate risks. A robust enterprise-grade trucking management software can help businesses deliver exceptional customer experience.
Before delving into the nitty-gritty of a trucking management software and how it can help businesses optimize delivery operations, lets quickly understand what exactly entails trucking management in this day and age.
What is trucking management?
Trucking management is a set of activities that aim to ensure visibility of delivery trucks, enhance accountability of truckers, reduce logistics expenses, help handle exceptions and risks better and deliver superior customer experience.
What is trucking management software?
If you are stuck in traffic and experiencing bad weather, then there is not much a Trucking Management Software can do. But it can definitely guide you in avoiding these. Trucking Management Software can be defined as a platform that empowers logistics stakeholders to track and trace their delivery trucks in real-time, drastically reduce paperwork and deliver predictive intelligence to mitigate risks and optimize deliveries.
What are the core problems it solves?
Modern trucking management software can help businesses improve fleet visibility, reduce chances of theft, enable seamless collaboration between stakeholders, and deliver a flawless consumer experience.
Gain Predictive Visibility and Control
Lack of visibility of
Using predictive intelligence capabilities business can accurately inform when exactly their shipment will arrive. Owing to
Reduce Chances of Theft/Pilferage
Long unprecedented stoppages on a particular route may imply a possible situation of
For instance, if a truck exceeds the time taken to reach point B to point C by an hour, Machine Learning (ML) capabilities can trigger an alert informing about a possible situation of theft in case it’s a repeated incident. Capabilities like this can help businesses save millions of dollars.
Ensure Better Collaboration
A major challenge in the transportation industry happens to be fragmentation of stakeholders and the futile manual efforts that
By leveraging high levels of automation modern trucking platforms ensure real-time collaboration between all logistics stakeholders and
Enhance Customer Experience
Ensuring adequate transparency in the delivery process is
What are the Tools that Can Help Enhance Trucking Management?
Poor visibility of delivery trucks, lack of customer engagement, inaccurate ETAs and frequent instances of theft will drive supply chain and logistics businesses to embrace modern trucking management tools.
Here are some tools that will empower businesses to address core transportation challenges.
Tools that Enhance Visibility
Gartner cites ‘visibility’ as one the biggest challenge in supply chain management. Businesses need tools that empower them to track a vehicle’s location in real-time, reduce theft and pilferage, monitor productivity of drivers and optimize delivery routes.
Tools that Use Machine Learning
Machine Learning capabilities can help transportation stakeholders drastically reduce the chances of theft. By analyzing historical data, a machine learning powered trucking management software can trigger alerts in
Tools that Accurately benchmark KPIs
By crawling through past data of truck productivity and route efficiency, ML tools can accurately benchmark KPIs of upcoming deliveries and hence, help businesses generate better SLAs.
Tools that Boost Productivity
Fleet productivity is of great importance when it comes to long-haul deliveries. To ensure high levels of productivity, it’s necessary to use tools that report
Tools that Enhance Collaboration
Since fragmentation of stakeholders is a major challenge in the transportation industry, tools that increase collaboration is of immense significance. Modern trucking software enhances communication between all stakeholders by ensuring that the right information is passed on to the right person and at the right time.
How is a modern trucking management software different from traditional TMS?
Traditional transport management systems have helped businesses for a long time. But owing to increasing customer demands, rapidly evolving technology and complexities of dealing with 3PLs, traditional TMS will not be enough. It needs a layer of intelligence that can predict exceptions, enhance collaboration, unite data from different sources, trigger alerts and
Here are six features that make modern trucking management systems better than traditional TMS.
Predictive Visibility Capabilities
Long haul deliveries are prone to unprecedented challenges and poor visibility into delivery fleet makes managing logistics even more difficult.
Advanced logistics platforms can live-track trucks and trigger alerts in case a driver is taking unnecessary stoppages and diversions. These platforms can analyze historical data and plan routes based on their efficiency. By leveraging IoT and Machine learning, it can predict accurate ETAs and drastically reduce the chances of theft and pilferage. According to reports, the average number of cargo theft incidents per month in the US is 54, and 61
Ability to Enhance Collaboration
A major challenge in the transportation industry happens to be fragmentation of stakeholders. For instance, a consigner does not know the trucker, the consignee has no clue about the 3PL provider who will be executing the delivery and so on. This lack of visibility and transparency across these value chains results in confusion and incorrect information being passed on.
Modern transportation platforms ensure real-time collaboration between all logistics stakeholders and hence keeps everyone abreast with the right information at the right time.
Capability to Unite Data from Disparate Sources
Traditional TMS lack the ability to fetch data from different sources like ERPs, WMS and 3PL systems. This causes significant visibility issues with regards to logistics operations and results in inaccurate benchmarking of KPIs.
According to the Transportation Planning and Execution Benchmark Study, 61
Advanced transportation management solution has the capability to pull data from multiple sources and modes of information onto a single platform showing the right information to the right stakeholders. This helps businesses in making time-sensitive data-backed decisions and drastically boost operational visibility.
A significant amount of time is wasted at warehouses just loading and unloading trucks. Advanced transportation software can easily address this challenge by using geofencing capabilities. Supply chain and logistics stakeholders can get alerts in real-time once a truck enters and leaves a factory. Such software can reduce waiting time by 50
Digital Control Tower
Knowing where your shipments are at any given point of time can significantly boost your delivery operations and reduce logistics expenses. A logistics solution that is powered by digital control towers leverages real-time data from the largest GPS, ELD and telematics network to keep a check on current status of all your loads moving on the ground. Also, it empowers businesses to get easy alerts for exceptions and escalate tickets in real-time.
e-PoDs and Proactive ETA Alerts
Paper-based manual delivery receipts leave room for manipulation, unnecessary delays, and archiving issues. Electronic Proof of Deliveries (e-PoDs) increases reliability, speed and efficiency of the final stage of delivery. It ensures that delivery data is accurate, eliminates chances of manipulation, reduces manual errors and drastically shrinks paperwork.
Proactive alerts for ETAs is another key feature of a modern Trucking Management System. Businesses can intimate customers in real-time in case of upcoming delays in the route. This ensures customer transparency and positively impacts the delivery experience
How Trucking Management Software increases logistics visibility?
A key to successfully managing transportation is ensuring high levels of visibility of the delivery fleet. An advanced trucking management software empowers businesses to gain real-time visibility of the delivery fleet. Transportation stakeholders, including customers, can easily know where a shipment is, who is responsible for delivery if there are any delays or exceptions occurring during the journey and so on.
Another significant way by which a trucking management software enhances visibility is by accurately predicting estimated time of arrival--a feature that’s quickly becoming a means to drive superior customer experience.
We hope now you have a holistic view of what really is a modern trucking management software and how your business can leverage it to make your transportation management seamless and efficient.
As we step on 2020, businesses will leverage machine learning as a tool that directly impacts a supply chain’s chain profitability. Forbes reported that AI and machine learning (ML) have the potential to create an additional $2.6T in value by 2020 in marketing and sales, and up to $2T in manufacturing and supply chain planning.
Your existing TMS has been very useful till now and we are extremely grateful for that. But what got you here will not get you there. Traditional TMS solutions have limitations when it comes to making your logistics proactive.
The supply chain and logistics industry today is a battleground. More so because it determines two of the most important factors behind winning over competition--customer experience and price. Hence, to master the art of delivering superior customer experience and keep costs low, it’s imperative for businesses to embrace an advanced trucking management platform.