All You Need To Know About Trucking Management Software

As customer experience becomes a key competitive differentiator, surpassing price, logistics organizations across the globe are now forced to focus more on the kind of delivery experience they generate. So, delivering on time, in-full is now a de facto.

The challenge is, keeping customers happy and loyal is not an easy goal to achieve, especially when you have to keep costs low and resources fully utilized. Hence emerges the need to leverage advanced transportation technologies to optimize logistics operations, gain predictive visibility and mitigate risks. A robust enterprise-grade trucking management software can help businesses deliver exceptional customer experience.

Trucking management software

Before delving into the nitty-gritty of a trucking management software and how it can help businesses optimize delivery operations, lets quickly understand what exactly entails trucking management in this day and age.

What is trucking management?

Trucking management is a set of activities that aim to ensure visibility of delivery trucks, enhance accountability of truckers, reduce logistics expenses, help handle exceptions and risks better and deliver superior customer experience.

What is trucking management software?

If you are stuck in traffic and experiencing bad weather, then there is not much a Trucking Management Software can do. But it can definitely guide you in avoiding these. Trucking Management Software can be defined as a platform that empowers logistics stakeholders to track and trace their delivery trucks in real-time, drastically reduce paperwork and deliver predictive intelligence to mitigate risks and optimize deliveries.

What are the core problems it solves?

Modern trucking management software can help businesses improve fleet visibility, reduce chances of theft, enable seamless collaboration between stakeholders, and deliver a flawless consumer experience.

Gain Predictive Visibility and Control

Lack of visibility of delivery fleet has been weighing down the transportation industry for a long time. Advanced trucking management software powered by IoT and GPS based technologies can empower transportation stakeholders to get real-time insights into delivery trucks along with predictive intelligence. Machine Learning capabilities can analyze historical data can deliver business critical insights to predict problems in long-haul deliveries.

Using predictive intelligence capabilities business can accurately inform when exactly their shipment will arrive. Owing to early detection of theft, pilferage and exceptions, businesses can be assured that their customers receive the exact quantity of goods and raw materials they paid for. Also, IoT enabled sensors can constantly inform customers and other transportation stakeholders about temperature drop and rise of a shipment. This is crucial for shipments that are transported using cold storage, say like fish, ice cream, chocolate etc.

Reduce Chances of Theft/Pilferage

Long unprecedented stoppages on a particular route may imply a possible situation of a theft or pilferage. Modern trucking management software leverages Machine Learning and Artificial Intelligence capabilities to analyze past incidents of theft on a particular route and deliver valuable insights on why that route should be avoided completely or at a given point of time.

For instance, if a truck exceeds the time taken to reach point B to point C by an hour, Machine Learning (ML) capabilities can trigger an alert informing about a possible situation of theft in case it’s a repeated incident. Capabilities like this can help businesses save millions of dollars.

Ensure Better Collaboration

A major challenge in the transportation industry happens to be fragmentation of stakeholders and the futile manual efforts that goes in to connect these stakeholders. This results in lack of visibility and consistency across these value chains that results in confusion and incorrect information being passed on.

By leveraging high levels of automation modern trucking platforms ensure real-time collaboration between all logistics stakeholders and ensures that the right information is passed on to the right person and at the right time.

Enhance Customer Experience

Ensuring adequate transparency in the delivery process is a key to when it comes to boosting customer experience. Advanced trucking management software allows businesses to provide customers with real-time information of a delivery truck’s location, insights into delays and information on when exactly their shipments will arrive.

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What are the Tools that Can Help Enhance Trucking Management?

Poor visibility of delivery trucks, lack of customer engagement, inaccurate ETAs and frequent instances of theft will drive supply chain and logistics businesses to embrace modern trucking management tools.

Here are some tools that will empower businesses to address core transportation challenges.

Tools that Enhance Visibility

Gartner cites ‘visibility’ as one the biggest challenge in supply chain management. Businesses need tools that empower them to track a vehicle’s location in real-time, reduce theft and pilferage, monitor productivity of drivers and optimize delivery routes.

Tools that Use Machine Learning

Machine Learning capabilities can help transportation stakeholders drastically reduce the chances of theft. By analyzing historical data, a machine learning-powered trucking management software can trigger alerts in case a truck halts for more than a specific duration.

Tools that Accurately benchmark KPIs

By crawling through past data of truck productivity and route efficiency, ML tools can accurately benchmark KPIs of upcoming deliveries and hence, help businesses generate better SLAs.

Tools that Boost Productivity

Fleet productivity is of great importance when it comes to long-haul deliveries. To ensure high levels of productivity, it’s necessary to use tools that report real-time location of trucks, help optimize delivery routes, automate job allocation and ensure greater control over third-party logistics.   

Tools that Enhance Collaboration

Since fragmentation of stakeholders is a major challenge in the transportation industry, tools that increase collaboration is of immense significance. Modern trucking software enhances communication between all stakeholders by ensuring that the right information is passed on to the right person and at the right time.  

How is a modern trucking management software different from traditional TMS?

Traditional transport management systems have helped businesses for a long time. But owing to increasing customer demands, rapidly evolving technology and complexities of dealing with 3PLs, traditional TMS will not be enough. It needs a layer of intelligence that can predict exceptions, enhance collaboration, unite data from different sources, trigger alerts and do much more.  

Here are six features that make modern trucking management systems better than traditional TMS.

Predictive Visibility Capabilities

Long haul deliveries are prone to unprecedented challenges and poor visibility into delivery fleet makes managing logistics even more difficult.

Advanced logistics platforms can live-track trucks and trigger alerts in case a driver is taking unnecessary stoppages and diversions. These platforms can analyze historical data and plan routes based on their efficiency. By leveraging IoT and Machine learning, it can predict accurate ETAs and drastically reduce the chances of theft and pilferage. According to reports, the average number of cargo theft incidents per month in the US is 54, and 61 percent of thefts occur at truck stops and official rest stops.

Ability to Enhance Collaboration

A major challenge in the transportation industry happens to be fragmentation of stakeholders. For instance, a consigner does not know the trucker, the consignee has no clue about the 3PL provider who will be executing the delivery and so on. This lack of visibility and transparency across these value chains results in confusion and incorrect information being passed on.

Modern transportation platforms ensure real-time collaboration between all logistics stakeholders and hence keeps everyone abreast with the right information at the right time.

Capability to Unite Data from Disparate Sources

Traditional TMS lack the ability to fetch data from different sources like ERPs, WMS and 3PL systems. This causes significant visibility issues with regards to logistics operations and results in inaccurate benchmarking of KPIs.

According to the Transportation Planning and Execution Benchmark Study, 61 percent of shippers say that the biggest challenge of their TMS is its inability to seamlessly connect with other logistics systems.

Advanced transportation management solution has the capability to pull data from multiple sources and modes of information onto a single platform showing the right information to the right stakeholders. This helps businesses in making time-sensitive data-backed decisions and drastically boost operational visibility.

Geofencing Capabilities

A significant amount of time is wasted at warehouses just loading and unloading trucks. Advanced transportation software can easily address this challenge by using geofencing capabilities. Supply chain and logistics stakeholders can get alerts in real-time once a truck enters and leaves a factory. Such software can reduce waiting time by 50 percent. According to studies $1.3 billion, is how much money truckers lose in wages annually waiting at warehouses for loads.       

Digital Control Tower

Knowing where your shipments are at any given point of time can significantly boost your delivery operations and reduce logistics expenses. A logistics solution that is powered by digital control towers leverages real-time data from the largest GPS, ELD and telematics network to keep a check on current status of all your loads moving on the ground. Also, it empowers businesses to get easy alerts for exceptions and escalate tickets in real-time.

e-PoDs and Proactive ETA Alerts

Paper-based manual delivery receipts leave room for manipulation, unnecessary delays, and archiving issues. Electronic Proof of Deliveries (e-PoDs) increases reliability, speed and efficiency of the final stage of delivery. It ensures that delivery data is accurate, eliminates chances of manipulation, reduces manual errors and drastically shrinks paperwork.

Proactive alerts for ETAs is another key feature of a modern Trucking Management System. Businesses can intimate customers in real-time in case of upcoming delays in the route. This ensures customer transparency and positively impacts the delivery experience

How Trucking Management Software increases logistics visibility?

A key to successfully managing transportation is ensuring high levels of visibility of the delivery fleet. An advanced trucking management software empowers businesses to gain real-time visibility of the delivery fleet. Transportation stakeholders, including customers, can easily know where a shipment is, who is responsible for delivery if there are any delays or exceptions occurring during the journey and so on.

Another significant way by which a trucking management software enhances visibility is by accurately predicting estimated time of arrival--a feature that’s quickly becoming a means to drive superior customer experience.

We hope now you have a holistic view of what really is a modern trucking management software and how your business can leverage it to make your transportation management seamless and efficient.


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