CASE STUDY

How Hilti Became The First B2B Organization To Deliver An Amazon Like Delivery Experience To Its Customers

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How Hilti Became The First B2B Organization To Deliver An Amazon Like Delivery Experience To Its Customers

How Hilti Became The First B2B Organization To Deliver An Amazon Like Delivery Experience To Its Customers

Lack of real-time visibility of freight movement, inability to integrate disparate data sources, inadequate insights into ground level activities, high volumes of repetitive customer queries and more were weigh down Hilti’s ability to deliver superior customer experience.

Download this case study to know how Hilti addressed these challenges and ensured:-

> Hilti provided an Amazon-like delivery experience to its customers:
> 100 % automation of delivery process
> 6 % increase in On Time in Full (OTIF) deliveries
> 12-15 % increase in productivity across stakeholders in sales and supply chain team

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