One time integration for both Amway and 3PLs
The solution also helped its 3PL partners in directly engaging with the customers as well as understanding the operations better.
Amway Chooses FarEye To Ensure Its Brand Promise Is Delivered Real-Time
Amway is one of the world's largest direct selling businesses which is powered by brands that do wonders and opportunities that empower. The core of Amway is to have relationships that endure. Over 52 years ago, Amway was built on principles, people
Amway chose FarEye, World’s #1 Global Logistics Mobility Solution because of its flexible, scalable and future-oriented solutions which gave them 100 percent visibility of the product journey till it reached the end customer. In today’s era of Uberization, on-demand customer experience is the key. Be it ordering a pizza at their fingertips or tracking the time of its arrival, the empowered consumers want to have the power to pick and choose what they want, as well as have complete visibility of the product journey.
Situation Before FarEye
- • As a company that offers over 140 products across categories, Amway has to interact with multiple offline and online agents on a daily basis. This massive scale of operations posed a huge challenge for the company.
- • In order to enhance its customer experience, Amway India was scouting for an IT solution that could help them gain real-time visibility of its 3PL partner network and could help them keep their customers engaged at every step post an order was placed.
- • Amway was looking for a flexible and agile solution to support its IT initiatives, increase the effectiveness of its operations and at the same time, was easily integrated with its 3PL partner network to optimize its operations.
In today’s world where customer experience is the new battleground, every retailer wants to give an enhanced experience to its customers. The digital supply chain became a mandate for Amway in order to sustain and grow. At the same time, an engaging customer journey while maintaining costs became crucial.
– Diptarag Bhattacharjee, COO, Amway
. Amway has got FarEye on board to deliver the experience guaranteed by its brand name.
Challenges
- Lack of real-time visibility
- Customer engagement and ETA
- Reduce cost and efficiency
Solution
FarEye’s team of experts evaluated Amway’s challenges well and offered them a solution which gave them the desired visibility into of the process right from the time products move out of the fulfillment centers until they reached the customer or direct seller with the help of third-party logistics (3PL).
As soon as the customer and direct seller place an order with Amway, the warehouse team prepares a ready-to-ship package and using FarEye’s platform digitally notifies one of the multiple 3PL partners. Thus begins the ‘after order’ customer engagement which is of utmost importance in today’s era of the customer being the focal point of all business operations.
Change
with FarEye
FarEye’s team of experts evaluated Amway’s challenges well and offered them a solution
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Easy & seamless collaboration with customers and 3PLs while having individual workflows
As soon as the customer and direct seller place an order with Amway, the warehouse team prepares a ready-to-ship package and using FarEye’s platform digitally notifies one of the multiple 3PL partners.
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3
Visibility in the whole process
FarEye’s team of experts evaluated Amway’s challenges well and offered them a solution which gave them the desired visibility into of the process right from the time products move out of the fulfillment centers until they reached the customer or direct seller with the help of third-party logistics (3PL).
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Delivery time cut down and performance indicator
Its platform helped Amway to cut down the delivery time as well as evaluate 3PL partners based on their on-the-ground performance, thus separating the star performers from the laggards
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Real-time updates and customer convenient delivery
With FarEye’s mobility solution the customer could reschedule the time of shipment delivery at his own convenience. Simultaneously, the delivery teams kept the customer and direct sellers engaged with real-time updates on the status of the shipment through handheld devices. The FarEye platform works well even in the 2G environment, delivers preset messages indicating shipment location and expected time of delivery.
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