With the big boom in the eCommerce sphere, what is the current state of delivery logistics in 2019? Here is a quick look at some of the trends that are changing the game of delivery logistics for businesses in 2019.
The desktop is surely and not-so-slowly reaching a point of obsoletion while mobility is getting more and more ubiquitous. Tools that drive logistics are increasingly getting mobile-friendly. Even at the consumer end, the use of mobile is a lot more dominating as against the traditional methods of interacting with brands. In-app order tracking, rating,
We have begun to see the impact and presence of chatbots in almost every sphere of servicing customers & delivery logistics is no exception. They help brands cut cost and streamline the customer journey by automating the predictive parts of the process. Some typical use-cases are parts of the delivery chain such as queries seeking product info, anything that involves a standard look-up and answering, delivery-related queries that are driven primarily by logic. The focus now is to humanize the bots and not compromise on personalization while trying to achieve automation. Delivering a real-human like
With eCom being the principal purchasing channel among an increasing set of customers, returns handling has seen tremendous growth too. It is not just about delivering seamlessly but also paving way for a smooth returns handling mechanism in place. As much as 67
The New Frontiers In Automation
We are transcending newer horizons in automation with each passing year. Robotic Process Automation has already made significant headway into the delivery logistics space, The next wave is about Intelligent Automation leveraging
Third-party coordination is one of the biggest pain-points especially when it involves authentication and authorization. With blockchain and the intertwined mechanism with which it helps ecosystems achieve, it can help ease integration across multiple parties. The application of blockchain is set to increase in logistics operations especially with specific use-cases such as
Interoperability Across Systems
IT systems have evolved for practically every business function & operation. This has resulted in a very diverse set of tools across multiple companies and stakeholders in the ecosystem. While it has impacted each stakeholder in a manner they desired whether it is manual to automation of processes or cost-cutting/optimization, interoperability across these systems is a key roadblock which every stakeholder needs to get ahead of. Multiple IT systems such as WMS, TMS, MPS, ERP, CRM need to talk to each other and there is significant space for players to come in between these systems that are often siloed and need an integration layer to facilitate
An efficient sales force automation software helps in allowing leads to be allocated to representatives and account managers on the basis of nearby territory or product expertise. Salespeople follow the steps as if following a checklist, ensuring that all opportunities are handled consistently.
A digital control tower has the unique capability to seamlessly integrate disparate supply chain and logistics platforms like ERP, TMS, WMS, and CRM. It accumulates the data generated by these systems and displays it on an easy-to-understand dashboard.
Within a short time, items under reverse logistics can transform into a parasite that feeds on an organization’s profitability. In the US alone, Statista highlights that return deliveries will cost $550 billion by 2020, 75.2 percent more than four years prior.