Consumers have the same expectations of service and engagement from the places they shop online as they do in-store, except they expect it faster, in line with the speed of the digital world.
For online shoppers, delivery is their experience with your brand. Because of this, the last-mile leg is the one that your customers remember.
*Sources: Secondary Data
Retailers are now competing with the likes of Amazon Prime that offer superior faster delivery options at no charges and are captured amidst the turbulence of rising costs and lack of technology. According to a McKinsey estimate, the last-mile expenses account for a startling 50% of the total cost of delivery.
A retailer’s responsibility does not end when it provides a package to its last-mile delivery partner. It is imperative to get automated prompt customer feedback and real-time visibility of the customer’s happiness index.
Internet users, particularly millennials expect to be gratified instantly and expect fulfilment speeds comparable to what they expect from brick-and-mortar shops that too with minimal delivery cost. Amidst the likes of Uber, the new age customers are not satisfied with traditional information flow. They want real-time tracking capability and 360⁰ visibility of their consignments. They expect seamless experiences with fast deliveries that arrive at the time and place they find most convenient.
Create new revenue streams with digitalized last-mile deliveries
Flexibility and efficiency across the entire ecosystem
Superior, branded delivery experience for customers
360-degree visibility for managers with data-backed insights
Cost efficient solutions for brands to deliver their promise ‘real-time’.
FarEye enables digital logistics for retail growth, offering innovative solutions that cater to the customer’s need for personalized and fast deliveries. It provides flexible, scalable and cost-effective solutions that help retailers stay relevant in this ever-shifting business environment.