Last-mile delivery operations get intense once orders are dispatched. This is when all the inefficiencies in your logistics operations start weighing down your delivery standards. By inefficiencies we mean poor delivery productivity, delivery delays, inaccurate ETAs, poor logistics visibility, increasing delivery costs and so on.
There’s a common saying, what got you here will not get you there. It’s indeed true with regards to executing delivery operations. There are existing inefficiencies, the ones we just mentioned, in logistics and when these are clubbed with evolving challenges like the need for faster or same day deliveries, shifting customer loyalties, zero-fee delivery expectations, personalized deliveries, contactless deliveries and more, executing a delivery task becomes a nightmare. Hence, surfaces the need to embrace a robust last-mile delivery platform that makes dispatching and tracking simple, efficient and seamless. So, let’s take a quick look at five dispatching tracking capabilities your last-mile software should have.
Sorting packages efficiently is extremely crucial when it comes to executing modern day deliveries. A courier service needs to sort packages based on their weight and destination. Manually sorting packages used to be efficient when customers were forgiving and patient. But not anymore. Modern last-mile delivery software automates key aspects of sorting like assigning the right parcels, based on dimension, destination and capacity, to the right partner. This optimizes capacity utilization and reduces cost incurred per delivery.
As the need for faster deliveries takes the center stage, enterprises across the world are enhancing their route planning strategies. A last-mile delivery platform makes a significant difference here by leveraging real-time route optimization capabilities. It can generate highly efficient and productive routes based on weather conditions, traffic congestions, one ways, COVID-19 contamination zone restrictions, tonnage, fuel consumptions and more.
A last-mile delivery platform continuously optimizes routes in real-time to empower delivery executives deliver faster, adhere to ETAs and execute seamless multi-drop delivery tasks. Customers are also kept updated on the movement of their parcels and notifications are sent in case of unforeseen delays and exceptions. Such a software also consolidates and analyzes historical data of all the routes, empowering logistics stakeholders to study and improve their dispatching strategies.
Customers don’t want to stay in the dark regarding their online purchases. Instead, they expect end-to-end tracking so that they know exactly when they would receive their package. Enabling proactive shipment tracking via SMS or push notifications will help enterprises meet customer expectations at all times. With modern last mile delivery software in place, enterprises can ensure that all the stakeholders in the delivery process are always informed of the position of the parcel.
Such software is equipped to send automatic notifications to customers the moment their item is dispatched, along with the expected date of delivery, as well as a link or a masked number to contact the last mile delivery agent responsible for delivering the item. In case of any delay, both you and the customer are automatically notified, which helps in managing customer expectations better.
To curb the spread of COVID-19, it has become imperative for businesses to ensure contactless deliveries. Contactless deliveries refer to leaving a parcel at a customer’s doorstep without involving any physical interaction. A delivery executive keeps order at a customer’s doorstep, takes a picture of the same, and sends it to the customers to notify them that the delivery is done. Along with a picture notifications are sent simultaneously to ensure adequate proof of delivery. Contactless deliveries also include contactless payments. This means paying for a parcel through secured OTP-based payment gateways.
There is another important safety-aspect of contactless deliveries, it’s ensuring hygiene. Along with ensuring seamless contactless delivery and payments a last-mile software integrates critical information about a delivery executive’s body temperature into workflows and makes the same visible to customers. This drastically improves customer experience and drives loyalty.
A lot of companies today send jobs to be done over a phone call or email the night before delivery execution commences. It’s difficult if not impossible to scale this process. Imagine calling and sending emails to 100s of drivers. Advanced last-mile delivery software helps businesses to automate job scheduling and task assignment. It automates delivery workflows and keeps all the delivery-related information ready for a driver’s consumption well in advance. Once a driver logs into a simple and easy to use mobile application he can immediately act on the assigned tasks. Through intelligent integrations, all the delivery information, on a per driver basis, is quickly fed into a centralized system for delivery stakeholders to track, trace and control delivery operations.
FarEye is empowering enterprises across the globe to achieve all these enhancements and much more. To know how we can empower your business to improve and automate dispatching operations, you can sign up for a quick demo here.