The new normal post-COVID has not only increased our dependence on e-commerce deliveries but also has changed the face of home deliveries. Contactless deliveries are here to stay and retailers who do not offer contactless deliveries are already late in the game. This post emphasizes the importance of contactless deliveries and the steps organizations need to take in order to deliver safe and contactless home deliveries.
The Need For Contactless Deliveries
COVID 19 has brought about unprecedented changes in human behavior. Although humans are social by nature, distancing is the new normal and one can’t help it given the circumstances at least for the near foreseeable future. Customer expectations from retailers who offer home deliveries have also changed drastically due to the impact of the pandemic.
Watch: How FarEye helps leading enterprises achieve safe and secure contactless deliveries.
Contactless deliveries or zero contact deliveries are here to stay and some reasons are:
Key Components Of Contactless Deliveries
Although it majorly refers to the delivery side of the operations, achieving contactless pickups is the first step in the entire delivery lifecycle. Curbside pickups, dark stores, retail stores becoming fulfilment centres are all part of this change and this is the new face of the retail supply chain. From label generation, order allocation, assignment, everything needs to be digitally run in order to minimise human face-to-face interaction and this is one of the most important factors in ensuring that there is minimum scope of transmission at the pickup point. Any compromise at this stage could potentially lead to a chain reaction and put the entire system and its stakeholders under risk or exposure. This also comes with the unsaid but uncompromising adherence to safety measures such as sanitizing the premises regularly and ensuring that the staff working at these places are routinely checked for wellness and ensured that they are healthy and fit.
No cash deliveries have been made the norm as cash(currency notes, hard cash etc.) require humans to come close to each other and involve a physical element. Card payment at the time of deliveries too is a risky process at the point of time. This means that all retailers need to have digital wallet integrations and support cashless transactions. When this is integrated with the overall logistic delivery process through a software, it helps in easy tracking and also allows them a single platform to handle the entire length and breadth of transactions.
Contactless Proof Of Deliveries
Door step deliveries, Out-of-the-door deliveries are part of the new normal where the delivery executive leaves the parcel outside the premises of the customer. This needs new methods of collecting proof of delivery. Some ways of collecting proof of delivery in a contactless manner include:
Since these are unprecedented situations, there is a lot of anxiety, panic and fear gripping the minds of customers. In order to give them a bit of a relief, a lot of retailers are providing customers with the ability to track the health parameters of the delivery executive so that they can be sure of not being exposed to any sort of vulnerability or a health risk. They need to be assured that the delivery is safe and secure. This is especially true in the case of food and grocery deliveries.
QSR deliveries are slowly opening up in different parts of the world. After months of lockdown and no clear visibility into the means and the modes that can put anyone under massive risk, this level of visibility can help in alleviating some of the fears which are in the minds of customers which are only natural given the unique nature of circumstances.
A lot of countries have launched compliance apps that help in tracking and provide critical information about containment zones, proximity to risky exposures etc. The technology platform that lets customers track orders should also give visibility into the adherence of these protocols by delivery executives. This not only helps in the overall adherence to protocols but also helps in curtailing the spread to whatever extent possible.
FarEye, has helped the world’s largest pizza delivery chain launch contactless deliveries in the shortest possible time window. This has helped them adapt quickly to the new normal and continue operations. Learn how they increased their number of deliveries using FarEye.
We’d be happy to help your organization to shift to the new normal with the aforementioned capabilities that are critical to ensure safe and contactless deliveries. Do sign up for a demo here for more information.