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Technical Engineer - Support

FarEye Noida 0+ Years

Position Overview:

As a Technical Engineer at FarEye, it’s a great opportunity for candidates with a strong troubleshooting approach and technical background to work in a rapidly growing, fast paced environment. The FarEye Technical Support team assists clients, partners and employees in troubleshooting issues related to our products and building satisfaction over time. 

Roles & Responsibilities :

• Must have provided customer support via telephone, and portal to customer service issues including account management, & Technical Support issues such as troubleshooting download, configuration of the product and Installation issues (NA for fresher)

• Must be comfortable in working 24x7 shift environment

• Basic familiarity with the SDLC and software development

• Knowledge of basic internet connectivity and browser troubleshooting

• Must be a graduate, preferably B. Tech

• Excellent oral and written communication skills; the ability to articulate technical solutions and how they can solve customer business problems to all audiences including non-technical

• Should have good working knowledge of Microsoft Office

• Understands Complex/ Configurable IT Software Products

• Ability to Work with internal teams to obtain an in-depth understanding of the product

We would love to meet you if you have:

• Track record of high achievement, exceeding goals

• Start-up experience

• You are a fresher or have relevant experience in Technical support domain

• Have ability to analyse critical issues for providing RCA and taking corrective measures to avoid recurrence of similar issues

• Good Customer Service Skills

• Knowledge of solving internet, software application and browser issues

• Comfortable operating in a highly dynamic and at times, ambiguous environment.